Travel Operations Co-ordinator
10 days ago
Sutton
We are seeking an experienced Travel Operations Co-ordinator to join a fabulous travel & events group company, hybrid working in the Surrey area. If you are from a travel industry background with operations or sales support experience seeking a rewarding career with a forward thinking and supportive company, this is the role for you. The main focus of this exciting Travel Operations role is to work alongside your colleagues and our clients to deliver exceptional events and a great customer journey. To be considered for the role the applicant must have similar operations / sales support / administration experience from the travel industry background. Travel Operations Co-ordinator - Perks • Monday to Friday, 35 hours per week, with options to work 08:00 – 16:00, 08:30 – 16:30, 09:00 – 17:00, 09:30 – 17:30 (flexible working hour requests can also be considered around term time)., • Annual salary reviews linked to performance., • Reward and recognition programme., • Pension scheme, • Access to company funded Health and Mental Wellbeing resources., • Generous Holiday leave, • Up to 10 days un-paid leave can be requested, • Training, development, and progression opportunities., • Team activities, • A people focused, customer centric environment with an amazing support network. We have built an exciting, energetic, and innovative culture by working together., • Travel to our events, including tickets to access Disney parks or Wimbledon when working at these locations. Travel Operations Co-ordinator Duties: • Supporting you Operations Manager in onboarding and developing junior team members., • Taking ownership of an event, or element of an event, to ensure that work delegated between the team is planned and completed effectively., • Ensuring tour documentation and supporting literature is completed accurately and to a high standard and within turnaround times, • Encouraging good customer service, liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking., • Liaising with suppliers and building stronger relationships to source and confirm key tour elements, such as visits, meals, and event venues., • Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues., • Organise logistics for multiple groups travelling at once., • Playing a leading role in the event delivery on the ground, regularly travelling to our events and working with groups and suppliers face to face. Locations ideal for this role include Sutton, Epsom, Kingston, Croydon, Leatherhead, Cobham, Reigate and Wimbledon