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  • Operations Assistant
    Operations Assistant
    3 days ago
    Full-time
    London

    OPERATIONS ASSISTANT – LONDON HQ We are looking for a proactive and organised Operations Assistant to support our Operations team at Head Office. This is a great opportunity for someone looking to build a career in hotel operations, gaining exposure to multi-site hospitality management across the UK and Europe. You will play a key role in supporting day-to-day operational activity, liaising with hotels, and helping ensure smooth communication between Head Office and on-property teams. This role is based five days a week in our London Bridge Head Office. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Provide administrative and operational support to the Operations team Act as a point of contact between Head Office and hotel teams Assist with reporting, data tracking, and performance updates Support the coordination of operational projects and initiatives Help maintain operational standards, procedures, and documentation Assist with new hotel openings and refurbishments where required Arrange travel, meetings, and logistics for the Operations team Handle ad hoc tasks to support the wider business THE FIRE YOU CARRY Highly organised with strong attention to detail Excellent communication skills, both written and verbal Confident using Microsoft Office (Excel, Word, PowerPoint) Able to manage multiple tasks and priorities in a fast-paced environment A team player with a proactive and flexible approach Previous experience in hospitality, operations, or administration is desirable but not essential Interest in hotel operations and working with international teams WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
  • Pastry Demi Pastry Chef
    Pastry Demi Pastry Chef
    5 days ago
    £16.76 hourly
    Full-time
    Moorgate, City of London

    COYA is a luxury lifestyle group with two venues in London; Mayfair and City of London, and global venues across Dubai, Barcelona, Ibiza, Monte Carlo, Marbella and more. Our teams are like family and once you are part of the family, we will want the best for you and will provide you with the opportunity to grow and develop. We thrive on our team members being the best they can and working to their full potential. An amazing opportunity is now available as we are looking for a passionate and dedicated Pastry Demi Chef de Partie to join the COYA family. A Pastry Demi Chef de Partie can expect:· Enhanced holiday package; 32 days holiday that include service charge· Long service award· Opportunities to travel and work around the world with COYA, including our European venues· High street, leisure & retail discounts· Endless opportunities to grow and develop. We really believe in promoting from within.· Employee Referral Program· Global Dining Discounts with COYA and sister venues· Family meals twice a day· Generous gift when you become a parent The ideal Pastry Demi Chef de Partie will have: · Previous experience in a similar role in a high-volume venue.· A genuine interest in developing your career internationally with COYA, with enthusiasm for the opportunity to travel and work across our European venues· Excellent communication skills.· A passion for hospitality and customer service.· Must have high level of both spoken and written English.· Ability to maintain high standards of food hygiene.· Ability to work under pressure.· Ability to motivate and drive the team.· Must be friendly and attentive. If the Pastry Demi Chef de Partie role sounds like you and you want to be a part of our incredible team, please apply and be prepared to tell us why you are perfect for the position.

    Immediate start!
    Easy apply
  • Group Operations Manager
    Group Operations Manager
    3 days ago
    Full-time
    London

    GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
  • Demi Pastry Chef
    Demi Pastry Chef
    6 days ago
    £16.76 hourly
    Full-time
    London

    COYA is a luxury lifestyle group with two venues in London; Mayfair and City of London, and global venues across Dubai, Barcelona, Ibiza, Monte Carlo, Marbella and more. Our teams are like family and once you are part of the family, we will want the best for you and will provide you with the opportunity to grow and develop. We thrive on our team members being the best they can and working to their full potential. The open plan kitchen includes a ceviche bar offering a wide range of ceviches and tiraditos; a Josper section featuring a range of meat and fish dishes cooked in the traditional Josper oven and an open grill Robata section serving traditional Peruvian anticuchos. An amazing opportunity is now available as we are looking for a passionate and dedicated Pastry Demi Chef de Partie to join the COYA family. A Pastry Demi Chef de Partie can expect: · Enhanced holiday package; 32 days holiday that include service charge · Long service award · Opportunities to travel and work around the world with COYA, including our European venues · High street, leisure & retail discounts · Endless opportunities to grow and develop. We really believe in promoting from within. · Employee Referral Program · Global Dining Discounts with COYA and sister venues · Family meals twice a day · Generous gift when you become a parent The ideal Pastry Demi Chef de Partie will have: · Previous experience in a similar role in a high-volume venue. · A genuine interest in developing your career internationally with COYA, with enthusiasm for the opportunity to travel and work across our European venues · Excellent communication skills. · A passion for hospitality and customer service. · Must have high level of both spoken and written English. · Ability to maintain high standards of food hygiene. · Ability to work under pressure. · Ability to motivate and drive the team. · Must be friendly and attentive. If the Pastry Demi Chef de Partie role sounds like you and you want to be a part of our incredible team, please apply and be prepared to tell us why you are perfect for the position.

    Immediate start!
    Easy apply
  • Procurement Manager
    Procurement Manager
    3 days ago
    Full-time
    London

    The Ascott Limited UK Corporate Office is seeking a qualified, experienced and capable Procurement Manager to become part of our Procurement team, supporting our properties. Reporting to the Procurement Director, being responsible for the purchase of goods and services to ensure that the Group's European lodging sites operational needs are met. As the Procurement Manager , you will be responsible for: Purchasing goods, materials, components and/or services in line with specified cost, quality and delivery targets Identifying and evaluating potential suppliers, developing strategies, and negotiating contracts to secure the best possible prices and terms Creating long-term plans for specific categories of goods and services Preparing reports on procurement activities, analysing data to identify trend Collaborating with various departments within our properties to understand their procurement needs and ensure those needs are met Sourcing environmentally friendly products and services Ensuring contracts are properly managed and adhered to, including renewals and performance monitoring Managing inventory levels to optimize stock turnover and minimize holding costs Staying informed about market trends, new products, and potential suppliers to identify opportunities for improvement and innovation Conducting cost analysis, setting benchmarks, and identifying opportunities to reduce costs without compromising on quality Building and maintaining strong relationships with key suppliers, ensuring timely delivery of goods and services, and resolving any issues that may arise Assess tenders and quotations from potential suppliers Prepare required documents in line with final negotiations with selected suppliers and in line with organizational targets and requirements. To be successful in the role of Procurement Management , we require: Bachelor's degree in a related field (e.g., supply chain management, business administration and/or finance) Proven experience in Procurement and Strategic sourcing, preferably within the hospitality industry Strong negotiation, communication, and relationship management skills Proficiency in relevant software and tools, such as procurement systems and Microsoft Office Suite Excellent analytical and problem-solving skills Strong communication (written/spoken) English & French at business level Ability to work independently and as part of a team Minimum 8 years of experience of relevant working experience in purchasing Background and or experience within technical services purchasing (vendor management, contractor’s, hard services) Certification from Chartered Institute of Purchasing & Supply (CIPS) a plus Experience in integration activities and change management. This is your opportunity to be part of our team as a Procurement Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Recruitment Referral Incentive Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Multilingual, Negotiating skills, Organisation Skills, Attention to Detail, Problem Solving

    No experience
    Easy apply
  • Pastry Chef de Partie
    Pastry Chef de Partie
    6 days ago
    £17.76 hourly
    Full-time
    London

    COYA is a luxury lifestyle group with two venues in London; Mayfair and City of London, and global venues across Dubai, Barcelona, Ibiza, Monte Carlo, Marbella and more. Our teams are like family and once you are part of the family, we will want the best for you and will provide you with the opportunity to grow and develop. We thrive on our team members being the best they can and working to their full potential. The open plan kitchen includes a ceviche bar offering a wide range of ceviches and tiraditos; a Josper section featuring a range of meat and fish dishes cooked in the traditional Josper oven and an open grill Robata section serving traditional Peruvian anticuchos. An amazing opportunity is now available as we are looking for a passionate and dedicated Pastry Chef de Partie to join the COYA family. A Pastry Chef de Partie can expect: · Enhanced holiday package; 32 days holiday that include service charge · Long service award · Opportunities to travel and work around the world with COYA, including our European venues · High street, leisure & retail discounts · Endless opportunities to grow and develop. We really believe in promoting from within. · Employee Referral Program · Global Dining Discounts with COYA and sister venues · Family meals twice a day · Generous gift when you become a parent The ideal Pastry Chef de Partie will have: · Previous experience in a similar role in a high-volume venue. · A genuine interest in developing your career internationally with COYA, with enthusiasm for the opportunity to travel and work across our European venues · Excellent communication skills. · A passion for hospitality and customer service. · Must have high level of both spoken and written English. · Ability to maintain high standards of food hygiene. · Ability to work under pressure. · Ability to motivate and drive the team. · Must be friendly and attentive. If the Pastry Chef de Partie role sounds like you and you want to be a part of our incredible team, please apply and be prepared to tell us why you are perfect for the position.

    Immediate start!
    Easy apply
  • Maintenance Technician
    Maintenance Technician
    3 days ago
    Full-time
    London

    Citadines Holborn-Covent Garden is seeking a confident Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Maintenance Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Technician , you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when required Processing handover in line with Company guidelines To be successful in the role of Maintenance Technician , we require: Previous experience in a similar role Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Strong technical and time management skills A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Maintenance Technician . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

    Easy apply
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