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* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 31/12/2026, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Motor Commissions Insight Executive to provide accurate data, analysis, and insight to support VWFS UK’s responses to Financial Ombudsman Service (FOS) queries and legal matters. The purpose of this role is to ensure the business can meet regulatory and litigation obligations by delivering clear, reliable, and timely information relating to our motor commission models. This specialist, analytical role will be instrumental in delivering high‑quality insight that strengthens our compliance position and supports effective stakeholder engagement. The Insight Executive will handle inbound FOS and legal queries, manage stakeholder relationships, and drive continuous improvements to reporting processes to ensure outputs remain robust and fit for purpose. What you’ll be doing: • Investigating and resolving commission‑related complaints raised by customers., • Working with Claims Management Companies (CMCs) and external legal partners to progress cases and share required information., • Speaking directly with customers and CMCs to validate claims and answer questions., • Managing and updating the FOS tracker and preparing case information for internal teams., • Pulling together evidence and documentation for Financial Ombudsman Service (FOS) cases, including details on commission payments., • Responding to FOS queries and providing clear explanations of our calculations and processes., • Supporting the handling of FOS adjudications, working with legal teams and following through on required actions or outcomes., • Keeping accurate records of cases received and maintaining key documents, including point‑of‑sale materials., • Building strong working relationships across the business to improve data quality and consistency., • Experience in automotive finance and/or the wider banking or financial services sector., • Strong problem‑solving skills with experience in customer resolution environments., • Ability to explain technical information clearly to senior and non‑technical stakeholders., • Proven ability to manage multiple pieces of work at the same time., • Analytical mindset with a methodical approach and strong attention to detail., • Advanced Microsoft Office skills, especially Excel; experience with tools such as Business Objects, SQL or Tableau is an advantage., • Excellent interpersonal and influencing skills., • Ability to work at pace, remain calm under pressure, and meet strict deadlines. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Customer Resolutions Executive - Milton KeynesAbout The RoleSALARY: Starting from £25,500 pa dependent on experience plus fantastic benefitsLOCATION: Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per weekCLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing:Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step. Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules Ensure that customer communication is of the highest standard as per your training. Objection handling and reviewing Customer evidence in line with established objection handling process. Investigate complaints thoroughly with the ability to find resolution and appropriately communicate this resolution to our customers. Essential experience & skills:Full PC literacy essential, including Microsoft Office products Confident in managing expectations of colleagues and customers Ability to work to service levels and quality measures Ability to cope under pressure and meet strict deadlines Desirable:Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS A good understanding of the product portfolio and the behaviours of products and brands across the VW Group What’s in it for you?Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.About YouAbout UsWhy join VWFS UK?You’ll have the opportunity to make a difference by helping us to achieve our mission.Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

A local government authority in Guildford is seeking Senior Social Workers for its Family Safeguarding Teams.

Rosie s Complex Care Support Worker will assist and support with her weekend daily tasks, including aspects of personal care, administering feeds, liquids and medication via her PEG, repositioning, manual handling (ceiling track hoists in both her family and holiday home), accessing activities, even

A local authority in England seeks Advanced Social Workers to join Family Safeguarding Teams covering the Guildford area. The successful candidate will mentor junior staff and engage in collaborative family-focused practices.

Within Family Safeguarding we use motivational interviewing, multi-agency approach under the Family Safeguarding model, where Social Workers, Family Support Workers, Domestic Abuse Practitioners, Recovery Workers, Mental Health Practitioners, and Psychologists collaborate closely to address family i

Liaise with social workers and other professionals as required. We are currently recruiting for a dedicated and professional Family Support Worker to work across Surrey.

A local government authority in the UK is offering opportunities for Senior Social Workers to join Family Safeguarding Teams.

Rosie s Complex Care Support Worker will assist and support with her weekend daily tasks, including aspects of personal care, administering feeds, liquids and medication via her PEG, repositioning, manual handling (ceiling track hoists in both her family and holiday home), accessing activities, even

Job Role: Qualified Nursery Practitioner Location: Guildford and local areas Employment Hours: Full time and part time Rate of Pay: NVQ Level 2: £13 per hour, NVQ Level 3: £14 per hour We are a busy child care agency and we are seeking NVQ Level 2 and NVQ Level 3 qualified Nursery Practitioners We have both full time and part-time hours available with our Guildford Nurseries. Job description You will be working in a room alongside a room leader providing care and educational support to children from 3mths - 4yrs. As an agency worker you can choose which days you are available for work and you can choose the number of hours you wish to work each week. We can also offer our nursery staff the opportunity to expand their skills and experience as we are a leading child care agency and in addition to nurseries, we have family support and SEN children services. We require you to have either a UK recognised nursery or childcare qualification. You are also required to have an Enhanced Child Workforce DBS that is either on the Update Service or be prepared to have a new DBS check processed. We have a wide range of work available and if you are looking for flexible work we would be delighted to hear from you

Are you a dedicated and passionate Social Worker looking to make a positive impact on the lives of children and families? West Berkshire Council is seeking a Social Worker to join our Children and Family Services team, working in the Assessment and Safeguarding Team, reporting to the Team Manager. S

Contract Type: Casual Location: HMP Guys Marsh, Shaftesbury Job Type: Part time, as and when required (shifts include weekday and weekend working) Benefits: Flexible working, Holiday pay, EAP Scheme, Charity worker discounts, Wellness, Inclusion and Diversity Groups As a casual Family Support Worker

Benefits: Generous Holiday allowance, Season Ticket loan, Cycle to work scheme, Charity worker discounts, Enhanced maternity package, Wellness, inclusion, and diversity groups, EAP scheme, Life assuranc.

Join Our Team as a Complex Care Support Worker!Are you kind, compassionate, and dedicated? Do you want a role where you can make a real, meaningful difference in someones life? If so, we want to hear from you!Why Work With Us?Clear career pathways and opportunities for professional growthUp to 33 da

Based in the Surrey/Hampshire border, this unique role provides an opportunity to work with all ages within our church family and local community, with the scope to not only be involved in what we already do but to use your creative skills to develop new ways for people to connect, build friendships

Support Worker - Positions in Norton and PickeringPlease note a full UK licence is requiredAre you a kind, compassionate, and outgoing individual looking to become a Support Worker and make a truly meaningful difference in someones life?If so, we would love to hear from you. We have an exciting oppo

A leading social services provider is seeking a Social Worker for the Family Safeguarding 0-Infant Team in Blackpool.

A social care recruitment agency is seeking an experienced Social Worker to join a Children in Care Team in Greater London.

ChildrensSocialWorker, Family Assessment and SafeguardingTeam,NorthYorkshire. Family Assessment and Safeguarding Team,Northallerton. Pertemps are recruiting for an experienced Children's Social Worker to work in North Yorkshire.

A social care provider is seeking an Experienced Social Worker for their Family Solutions Team in Bicester, North Oxfordshire.

A recruitment agency is seeking a full-time Social Worker for the Strengthening & Supporting Families Team in Blackpool.

The Support Worker's role includes providing proactive, practical and emotional support to victims and survivors of domestic abuse. To welcome new arrivals, complete all necessary paperwork and ensure the family has what they need to feel comfortable.

Children’s Family Help and Safeguarding are holding a Social Work Recruitment in‑person event for experienced social workers. Representatives from our teams—including Children in Need, Corporate Parenting, Children and Young People’s Disability Services, Family, Friends & Fostering, Camden��

The children’s social worker role is part of the Family Help Service. In our newly formed Family Help Service, you will find more than just a job – you will find a place where your voice matters, your ideas are welcomed, and your impact is visible. Our Family Help model is rooted in systemic pra

A local government authority in Greater London is seeking a qualified Social Worker to join their Social Work with Families team.

An organization focused on child welfare is seeking a Social Worker for the Family Assessment and Support Team in North Yorkshire.

A social services agency is seeking an experienced Safeguarding Social Worker in Essex, England. If you refer a Social Worker who is placed, you can earn £500 for each successful referral.

Bank Family Assessment Waking Night Support Worker. Bank Family Assessment Waking Night Support Workers. Bank Family Assessment Waking Night Support Workers.

A leading recruitment agency in Greater London is seeking an experienced Social Worker for the Duty & Assessment Team.

A leading healthcare staffing agency based in the United Kingdom is seeking an experienced Senior Social Worker to join a Child and Family Assessment team in the South East.

An established industry player is looking for experienced Family Safeguarding Social Workers to join their team. If you are a qualified social worker looking for a supportive environment with minimal court cases, this is the perfect opportunity for you.

We’re seeking a dedicated and compassionate Social Worker to join our Family Safeguarding Team. Join Our Family Safeguarding Team in Chorley. Working closely with a multi‑ disciplinary group of professionals and reporting to the Consultant Social Worker and Team Manager, you’ll play a vital ro

A leading social care organization in Northamptonshire is seeking a dedicated Senior Social Worker for its Support and Safeguarding team. In this role, you will manage a complex caseload, including assessments and family interventions, while supporting junior colleagues.

Community Drug and Alcohol Recovery Services – Veterans Family Specialist Worker. Role: 2 x PT (18 hours weekly) Veterans Family Specialist Worker. To provide comprehensive support services to family members of veterans, helping them navigate military-to-civilian transitions, access community reso

Children and Family Social Worker recruitment. Level 2 Social Worker – £38,734 - £42,448 (inclusive of market premia at £3,283); Level 3 Social Worker – £43,222 - £45,982 (inclusive of market premia at £3,283). In Leicestershire, we have a fantastic package to provide our workers.

A leading recruitment agency is looking for a qualified Social Worker for the Family Assessment Centre in Haringey.

A community support organization in Greater London is seeking a Family Support Worker (Visits Centre Assistant) to provide essential support for families visiting their loved ones. The successful candidate will oversee the visitor centre, offering advice and guidance, and will help in planning and d

A leading recruitment agency is seeking an experienced Qualified Social Worker for a contract role in Blackpool Council’s 0 – Infant Team.

We are looking for a compassionate, relational and dynamic Family & Children’s Support Worker to join our Inclusion Team.

A leading social care agency in Lancashire is seeking experienced children's social workers to join Family Safeguarding teams on a locum basis.

Learning from the recommendations in the Independent National Review of Children’s Social Care and the government response to this, we have created an integrated service called Family Help, where both Social Workers and Keyworkers (AQWs) engage, support and encourage families to make positive chan

A local government authority in Essex is looking for a Family Worker for a fixed term role. This position focuses on providing holistic support to families with complex needs, facilitating family meetings, and conducting assessments to create intervention plans.

A local government organization in England is seeking a dedicated Children and Family Worker to support families and children in a vibrant school environment. This role involves safeguarding and child protection at Deputy DSL level, leading family support initiatives, and contributing to a values-dr

You will provide direct high quality integrated family support and childcare services to children and young people as part of a family support/safeguarding plan by working as part of an integrated team. We have an exciting role for a support worker within the Wigston Locality Safeguarding Team!. You

A local authority in England is seeking a Support Worker to provide high-quality family support services as part of a safeguarding plan.

A local authority in Hertfordshire is seeking an experienced Consultant Social Worker for their Family Safeguarding West Team.