Administrator
hace 18 horas
Watton at Stone
Welfare Administrator Location: Staffordshire (Hybrid) Salary: £26,230 Hours: Monday – Friday between 9am-5pm We are seeking a compassionate, highly organised and proactive Welfare Administrator to join an established organisation operating within the financial services sector. This role offers the opportunity to work within a fast-paced and rewarding environment, providing vital support to vulnerable customers and ensuring cases are managed with empathy, fairness, and in line with regulatory requirements. The successful candidate will play a key role in identifying vulnerability, coordinating support measures, maintaining accurate records, and acting as a central point of contact for welfare-related matters. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer care. They offer a supportive and structured working environment with clear expectations and opportunities for development. Benefits as a Welfare Administrator: £26,230 annual salary 25 days annual leave plus bank holidays Mandatory office shutdown between Christmas and New Year Flexible hybrid working model Company pension scheme Company sick pay scheme Eye care vouchers Employee benefits platform with discounts and Employee Assistance Programme Dedicated training and development programme Workplace mental health initiatives Free secure onsite parking Key responsibilities as a Welfare Administrator: Identifying and assessing vulnerable customers in line with company policy and regulatory guidance Acting as the main point of contact for welfare-related cases, providing professional and empathetic support Managing vulnerable customer cases from referral through to resolution Managing the Welfare Team inbox, triaging and responding to enquiries within service levels Handling inbound telephone enquiries from customers, clients, and Enforcement Agents Maintaining accurate, up-to-date and audit-ready case records Producing regular and ad hoc reports on Welfare Team activity and performance Monitoring updates to external support services and ensuring internal resources remain accurate Communicating welfare-related updates across the business Supporting continuous improvement by identifying opportunities to enhance customer outcomes Providing flexible administrative support to the wider administration teamRequirements as a Welfare Administrator: Previous administrative experience, with confidence using Microsoft Office and case management systems Minimum of 2 years’ experience working with or supporting vulnerable customers Experience in a customer-facing role, including handling telephone and written enquiries Experience within a regulated or compliance-driven environment is desirable Strong organisational skills with the ability to manage multiple priorities effectively Excellent attention to detail and accuracy in record keeping and reporting Empathetic communication skills with the ability to manage sensitive situations professionally Resilient, adaptable, and able to exercise sound judgement in a fast-paced environment Ability to work independently as well as collaboratively within a teamSuccessful candidates will be required to complete relevant background checks prior to employment. Apply today to discuss the role in more detail