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  • Deputy General Manager
    Deputy General Manager
    3 days ago
    £36000–£46000 yearly
    Full-time
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding and experienced Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams. The Prince is a true West London institution, a buzzing legacy venue at the heart of the community, bringing the party week after week with everything from live music sing alongs to electric Sports Sundays. The Role: As Deputy General Manager, you'll be key to the running and success of The Prince. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You'll Be: A proven leader with experience in high volume operations. A personal license holder. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Strong knowledge of food safety, allergies & health & safety. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Head Chef
    Head Chef
    15 days ago
    £32000–£38000 yearly
    Full-time
    Thames Ditton

    Job Title: Head Chef Reports To: General Manager / Owner Location: The Limping fox Job Purpose The Head Chef is responsible for the overall management of the kitchen, ensuring high-quality food preparation, excellent food safety standards, efficient kitchen operations, and the leadership of the kitchen team. The role includes menu planning, stock control, cost management, staff training, and ensuring compliance with all UK food hygiene, health and safety, and employment legislation. Key Responsibilities Kitchen Management • Lead and manage the day-to-day operation of the kitchen., • Ensure all food is prepared and presented to the highest standards., • Develop seasonal menus and specials in line with business objectives., • Maintain consistency in food quality, portion control and presentation., • Monitor food production to minimise waste and maximise profitability. Food Safety & Hygiene • Ensure full compliance with the Food Safety Act 1990., • Follow the Food Hygiene (England) Regulations 2013 (or equivalent legislation for Scotland, Wales or Northern Ireland)., • Implement and maintain HACCP (Hazard Analysis and Critical Control Points) procedures., • Ensure all food is stored, prepared and served safely., • Monitor and record temperature checks for fridges, freezers, deliveries and cooked food., • Ensure cleaning schedules are completed and documented., • Maintain excellent personal hygiene standards within the kitchen., • Prepare for and maintain the standards required for Environmental Health Officer (EHO) inspections. Health & Safety • Comply with the Health and Safety at Work etc. Act 1974., • Conduct and review kitchen risk assessments., • Ensure safe use of kitchen equipment., • Report accidents and complete accident records where required., • Ensure compliance with:, • Manual Handling Operations Regulations 1992, • Control of Substances Hazardous to Health (COSHH) Regulations 2002, • Regulatory Reform (Fire Safety) Order 2005, • Provision and Use of Work Equipment Regulations (PUWER) 1998, • Personal Protective Equipment (PPE) requirements where applicable. Allergen Management • Ensure compliance with:, • Food Information Regulations 2014, • Natasha’s Law (Food Information (Amendment) (England) Regulations 2019), • Ensure allergen information is accurate and available to customers., • Prevent cross-contamination., • Train staff on allergen awareness and procedures. Staff Management • Recruit, train and develop kitchen staff., • Produce staff rotas., • Conduct performance reviews., • Maintain high standards of teamwork and professionalism., • Ensure staff follow company policies and procedures., • Manage disciplinary matters where necessary. Stock Control • Order food and kitchen supplies., • Monitor stock levels., • Carry out regular stock takes., • Control food costs and wastage., • Liaise with suppliers. Financial Responsibilities • Work within agreed food GP targets., • Control labour costs., • Monitor kitchen budgets., • Reduce unnecessary waste. Cleaning & Maintenance • Ensure the kitchen is cleaned to a high standard., • Maintain equipment and arrange repairs when required., • Ensure all maintenance issues are reported promptly. Essential Qualifications & Certifications The successful Head Chef should hold (or be willing to obtain): • Level 3 Food Safety and Hygiene for Supervisors (minimum), • HACCP Training, • Allergen Awareness Training, • COSHH Awareness Training, • Fire Safety Awareness, • Manual Handling Training, • Health & Safety Awareness, • First Aid at Work or Emergency First Aid (desirable), • Personal Licence Holder (desirable if management duties include alcohol sales) Skills & Experience • Previous experience as a Head Chef or Senior Sous Chef., • Strong leadership and team management skills., • Excellent organisational abilities., • Knowledge of UK food legislation., • Menu development experience., • Budget and stock control experience., • Ability to work under pressure., • Strong communication skills., • High attention to detail. Personal Attributes • Professional appearance., • Reliable and punctual., • Positive attitude., • Calm under pressure., • Passionate about food., • Excellent problem-solving skills., • Committed to maintaining high standards. Working Hours • Flexible hours including evenings, weekends and bank holidays., • Overtime may be required during busy periods. Performance Expectations The Head Chef will be expected to: • Maintain a minimum 5-star Food Hygiene Rating where achievable., • Ensure all legal food safety documentation is completed., • Keep food waste within agreed targets., • Maintain excellent kitchen cleanliness., • Deliver consistent, high-quality food., • Build and develop a motivated kitchen team., • Meet agreed food gross profit targets

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  • General Manager
    General Manager
    27 days ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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