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Company: North Lakes Children's Services Role: Residential Deputy Manager- Children's Home Contract: Full Time, permanent Salary: Base salary of £32,349.49, with the potential to earn up to £35,606.77 per annum with sleep‑in shifts Location: Carlisle Specific Hours: 42 hours per week- shift pattern on rotation Benefits: • Shift Rotation: 2 days on, 2 days off, with staggered start times ranging from 8am, 12noon or 2pm (i.e. 8am-10pm, 12pm-10pm or 2pm-10pm)., • Sleep‑in allowance of £62.50 per night (up to £3,257.28 extra per year), • 6 weeks' annual leave, • Company pension, • Employee discount scheme with major retailers, • Wellbeing support via our Employee Assistance Programme, • Enhanced pay for overtime, Christmas Day & New Year's Day, • Career progression opportunities North Lakes Children's Services provides therapeutic residential care and education for boys aged 6-18, helping them build resilience, confidence, and essential life skills. We now have a Deputy Manager opportunity at our 4‑bed home in Carlisle. If you're a qualified and experienced Children's Home Deputy Manager with an approachable, inspiring leadership style, we'd love to hear from you. Main Duties • Support the Registered Manager to ensure the home meets its Statement of Purpose and delivers high‑quality care, • Maintain strong team communication and ensure policies and procedures are followed, • Oversee care quality, staff training, development, and supervision, • Ensure full compliance with safeguarding, health & safety, and regulatory standards, • Monitor the condition and safety of the home, equipment, and furnishings, • Assist with budgeting, financial oversight, and accurate record‑keeping, • Promote equality, diversity, and child protection throughout the home, • Lead on quality assurance and continuous service improvement, • Provide effective team leadership, supervision, and appraisals, • Maintain confidentiality at all times, • Understanding of the challenges faced by young people in care, • Level 3 Residential Childcare (or equivalent), • Excellent communication and listening skills, • Willingness to learn and work well within a small team, • Ability to complete an enhanced DBS check (paid for by us), • Experience in EBD, social care, residential work, or youth work (advantageous)

Management Accountant - Carlisle - Salary £50,000 per annum Our client is a leading specialist engineering services provider across the Nuclear, Defence, Oil & Gas, Motorsport, Pharmaceutical and Renewable sectors. With their head office in Carlisle, they are recruiting a Management Accountant to take ownership of site-level financial performance and build strong relationships across the business.You will act as a key finance partner to operational teams providing clear insight, analysis and guidance while working closely with senior stakeholders to understand operational drivers and challenge performance constructively.Reporting to the Finance Director, you will deliver monthly management reporting, analysis, budgeting, and forecasting, and translate financial information for non-financial colleagues to highlight performance, risks and opportunities. The ideal candidate will be proactive, confident, and collaborative, with the ability to influence stakeholders and become a visible, trusted partner within the business. Typical duties of this role will include; • Work closely with the business to develop and continuously improve accurate, timely financial reports tailored to the needs of both operational teams and the wider business., • Partner with the Finance Director to identify key drivers of performance and business risks, providing tailored reporting and in-depth financial analysis., • Support the Financial Controller in the ongoing improvement of the internal control environment, identifying areas for enhancement and contributing to change and improvement projects., • Manage the work-in-progress (WIP) reporting for machined items and projects, updating operational forecasts and reviewing contract margins., • Prepare monthly management accounts and comprehensive management information packs to monitor and track business performance., • Co-ordinate the preparation of budgets, forecasts, and KPIs, analysing variances and providing clear, meaningful commentary., • Support tax compliance activities, including SAO compliance, and contribute to monthly and year-end management accounts processes., • Analyse, interrogate, and interpret financial reports and accounts, providing commercial insight and appropriate challenge to management teams., • Develop, monitor, and refine key financial performance indicators aligned to company strategy and continuous improvement objectives., • Design and enhance financial processes, systems, and reporting tools to support timely and effective decision-making., • Assist in the preparation of financial reports and analysis for both internal and external stakeholders., • Proven experience as a Management Accountant, or similar commercial finance role, • Solid knowledge of basic and advanced accounting and financial principles and practices., • Excellent knowledge of cost accounting, reporting, budgeting, and forecasting., • Strong analytical mind., • Excellent Excel skills., • Strong communication / business partnering and presentation skills., • Part / fully qualified accountant (CIMA/ACCA/ACA), • A forward-thinking, solutions-focused and innovative approach to improve and develop tools, processes, and solutions., • Committed to continuous improvement and ongoing learning & personal development. This job opportunity is being managed by Laura Latimer for Hays Senior Finance. For a confidential conversation regarding this job opportunity, please apply or call 01228 515795 / 07739985167 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4772873

Non-Executive Director (Board Member) Castles & Coasts Housing Association (CCHA) North of England £5,489 per annum + reasonable out-of-pocket expenses Time Commitment: 1–2 days per month Castles & Coasts Housing Association (CCHA) is seeking to appoint two Non-Executive Directors to join the Board. Formed in 2017, CCHA owns and manages over 7,400 homes across the North of England, delivering high-quality, affordable housing to both rural and urban communities. With an annual turnover of £44m, over 300 colleagues, and customer satisfaction exceeding 90%, the organisation is well positioned to deliver on its ambitious future plans. The Opportunity As a Board Member, you will play a key role in shaping the strategic direction of the organisation, ensuring strong governance, and supporting the delivery of high-quality, customer-focused services. This is a great time to join the Board. CCHA has an active development programme for much-needed new homes, an exciting process and technology transformation programme, and are developing the next 5-year Corporate Strategy. These are developed from strong foundations, as CCHA is securely funded and retains the highest governance rating from the Regulator. As a Board Member, you will have the opportunity to influence and drive CCHA’s ambitious plans in the coming years. Key Responsibilities • Contribute to the development and approval of the Corporate Strategy, • Provide constructive challenge and strategic oversight to the Executive Team, • Ensure strong governance, financial integrity, and regulatory compliance, • Promote a positive, values-led culture with a strong focus on customers and colleagues, • Oversee risk management, performance, and organisational effectiveness, • Safeguard the organisation’s assets, reputation, and long-term sustainability, • Participate in Board and Committee meetings, as well as working groups About You We are seeking individuals who can operate at a strategic level and bring sound judgement, integrity, and the ability to influence and challenge constructively. You will demonstrate: • A strong understanding of governance and organisational leadership, • The ability to analyse complex information, including financial data, • Excellent interpersonal and communication skills, • A commitment to customer-focused services and social purpose, • An awareness of risk, regulation, and organisational accountability Experience in housing in one or more of the following areas is required: • Housing management, • Asset management, building safety and sustainability, • Customer insight and experience, • Regulatory standards, • Previous Board Member or Chairing experience (desirable) Time Commitment & Remuneration • Approximately 1–2 days per month, • Attendance at Board and Committee meetings (mix of in-person across Carlisle, Newcastle and Workington, and virtual), • Remuneration of £5,489 per annum plus reasonable expenses, • Initial term of three years, with potential extension to six years Why Join CCHA? CCHA is a values-led organisation built on Ownership, Ambition and Respect. The Board plays a vital role in ensuring the organisation continues to deliver safe, affordable homes and strong communities, while maintaining high levels of customer and colleague satisfaction. For more information please reach out to our recruitment partner Hannah Smith at Neemar Search () Our Commitment to Inclusion CCHA is committed to building a diverse, inclusive and values-led organisation. We welcome applications from individuals of all backgrounds, experiences and perspectives, including lived experience of social housing. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.

Fully Remote | Flexible Hours | Fee-Split Model Join a Forward-Thinking Boutique Firm Are you an experienced Residential Conveyancer looking for more than just another conveyancing role? Do you find that your clients and referrers are choosing you, not necessarily the firm you work for? If that sounds familiar, it might be time to consider a consultancy model – and start earning up to 75% of the fees you generate. Many lawyers have already made the move to consultancy, and it’s transforming the way they work, and the money they earn. At FDR, we specialise in helping conveyancers make that transition with confidence. Choosing the right firm can feel daunting – even isolating – but that’s where we come in. We're a small, forward-thinking boutique firm that offers more than just a platform. Here, you’re not just another number. Your voice matters, your work is appreciated, and your growth is genuinely supported. We’re a close-knit, modern legal practice giving experienced conveyancers the chance to take full control of their careers – with the very best technology to back you up. You’ll have direct access to senior leadership, streamlined systems, and the freedom to work how and when it suits you. Why Join Us? • Personal Support, Not Just a Platform, • We don’t leave you to figure things out alone. You’ll get real support to grow your business – with marketing help, mentoring, and a community of like-minded consultants who share insights and success., • Work on Your Terms, • Remote working, flexible hours, and total autonomy over your caseload. It’s your practice, built your way – under a clear, fair fee-split model., • Big Tech, Small Firm Feel, • We’ve invested in Salesforce – a game-changer in legal tech and rarely used by firms of any size. Thanks to the backing of our parent company, the AIIC Group, we have access to cutting-edge systems that mean fewer manual tasks, significant time savings, and a smoother experience for you and your clients., • You’re Heard and Valued, • In our compact team, you’ll have a direct line to leadership (including the CEO) and the ability to help shape how the firm evolves. We listen, and we act on what matters to you., • Full Support, Without the Red Tape, • Benefit from the financial security, compliance guidance, and admin support that comes from being part of the AIIC Group – without sacrificing your independence or flexibility. What We’re Looking For: • A qualified solicitor, licensed conveyancer, or legal executive with experience in residential property, • Confident in managing your own caseload from instruction to completion, • Tech-savvy and excited by smarter, more efficient ways of working, • Self-motivated and ready to grow your own client base with full backing, • Looking for true flexibility, with the support of a professional and collaborative team Ready to build a career on your terms – with the tools, support, and autonomy to thrive? We’d love to hear from you. Contact us today for a confidential chat with one of our Recruitment Executives. P.S. Our Legal Consultancy Programme does not require a set number of years PQE, however you need to be practising and legally qualified in England and Wales in Property law, and able to generate your own instructions. Contact us now to see if you qualify.

We are seeking a hands on Estates & Asset Manager to take responsibility for a mixed portfolio of residential, retail and distribution assets. This role is focused on bringing clarity, control and value to the estate. You will map the portfolio, implement a practical management system, and actively drive asset improvements and disposals through to completion. You will take ownership of understanding every asset, organising the estate effectively, and ensuring actions are executed with pace and precision. Key Responsibilities Portfolio Mapping & Control • Build a complete, accurate view of the estate, • Map all properties, ownership structures and key data, • Create and maintain a clear management system, • Ensure all information is accessible, consistent and up to date, • Provide clear, practical recommendations on hold/sell/improve decisions Disposals & Portfolio Rationalisation • Identify non-core or underperforming assets, • Prepare properties for sale (including resolving issues where needed), • Manage disposals end-to-end in coordination with agents, • Keep momentum through to completion Portfolio “Clean-Up” • Identify gaps, risks and inefficiencies across the estate, • Resolve legacy issues (condition, compliance, tenancy, presentation, • Bring assets to a standard suitable for retention or sale Financial & Strategic Support • Understand value, costs and return across the portfolio, • Support decision making with clear, straightforward analysis, • Work closely with the Finance Director to align property strategy with financial objectives The ideal candidate will have: • Proven experience in property, estates, or asset management, • Experience with disposals and portfolio rationalisation, • Strong organisational skills with the ability to bring structure to complex portfolios, • Comfortable building and managing simple tracking systems (e.g. Excel), • Hands-on, proactive and able to work independently, • Ability to confidently work directly with senior stakeholders (Owner/FD)

Lead the finance function, ensuring robust financial controls, governance, and compliance. Drive budgeting, forecasting, and long‑term financial planning. Provide meaningful financial analysis to support operational and strategic decisions.

A cultural heritage organization in Carlisle is seeking a Finance Manager to join their team.This pivotal role focuses on supporting the Senior Leadership Team in delivering the Trust’s finances.Responsibilities include managing day-to-day functions of the charity, financial compliance, and provid

Your new company Join a reputable, innovative global manufacturing company that offers the latest technology in a range of sustainable, market-leading products to their customers. They are committed to fostering a collaborative and welcoming work environment. We are supporting our client with a key senior interim appointment into the finance team for a period of approx 6 months.This is an exciting opportunity to be part of a forward-thinking organisation that values innovation, sustainability, and teamwork. If you are a finance professional looking to make a swift, and significant impact, this role could be the perfect fit for you. Your new role As Financial Controller, your key responsibilities will include managing financial controls for the site, preparing the annual budget; monitoring, controlling, and reporting on financial performance throughout the year. Additionally, you will empower and support an experienced finance team of 2 direct reports, fostering their professional growth and ensuring the team's success. This role requires a proactive approach to financial management and a commitment to maintaining high standards of accuracy and efficiency. If you are a detail-oriented finance professional with strong leadership skills, this position offers an excellent opportunity to make a significant impact. Typical duties will include: Ensuring the site operates in accordance with corporate polices (CFAP/Sarbanes Oxley/MICS, purchasing ethics) and that local controls meet minimum requirements Continually monitor performance against controls and continue improvements towards best practice Ensure compliance with statutory reporting requirements, including periodical reviews of all issues with auditors (internal and external), and Sarbanes Oxley reviews Preparation and presentation of the rolling forecasts 3 times per year Investigation and analysis of the financial variances against prior periods and forecasts Ensuring operational KPIs are reported accurately within the forecasting process Ensuring corporate reporting requirements are met in a timely and accurate manner Communicate routinely with: Operation Control and other sites Ensure availability of financial information to meet local routine and ad hoc requirements Supervision of preparation of Plant performance data and presentations for senior/external meetings Cost management and analysis in support of business decisions What you'll need to succeed Full time interim appointment - duration approx. 6 months' - immediate startSalary c£70,000 per annum Pension scheme: 6% employee contribution, 9% employer contributions 25 holidays + banks Hours, Monday to Friday 8.30-5pm Fully onsite What you'll get in return Full-time interim appointment - duration approx. 6 months' - immediate start Salary c£70,000 per annum Pension scheme: 6% employee contribution, 9% employer contributions 25 holidays + banks Hours, Monday to Friday 8.30-5pm Fully on-site What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Company Details and Job Overview: Kenton Black Finance have partnered exclusively with a well-established Group of businesses who require a technically strong Group Accountant to join their finance function. It is an exciting time to join the business as they continue their growth trajectory through acquisition and organically. The UK Head Office is based in Carlisle – a hybrid or remote working arrangement is available for the successful individual with weekly or monthly office visits. Key Benefits/ Rewards on Offer: • Hybrid or remote working to suit the individual • Bonus scheme up to 10% based on company and individual performance • Company pension scheme • Private medical care Your New Role as Group Accountant: Reporting to the Group Financial Controller, as Group Accountant duties will include: • Statutory accounts preparation • Coordinating the group annual audit • Tax and VAT compliance • Financial reporting oversight for international entities • Developing group financial controls • Assist with group cash management and treasury reporting • Support with consolidated management accounts and board reporting packs Experience & Qualifications Required to Apply: Full qualification is required (ACA/ACCA/CIMA) with strong technical accounting skills and IFRS / UK GAAP knowledge. This is an ideal opportunity for a qualified practice accountant seeking their first industry role, or for an experienced Group Accountant who has experience operating across multiple entities in a similar role. This vacancy is being handled by Rachel Cadman (Holland) at Kenton Black Finance. Kenton Black Finance operate across the UK as a market leading recruitment partner, specialising in the attraction of finance talent across both permanent and interim requirements. With a team of dedicated experts, each with longevity operating in the finance arena, we maintain a proven track record and have established partnerships with businesses both large, small and those in their infancy. As market leaders, we provide recruitment solutions from entry level finance to directorship professionals. Operating from local offices in Preston, Manchester, Leeds, Liverpool, Birmingham and Glasgow, Kenton Black Finance remain a dynamic and effective recruitment partner who represent and attract only the finest finance talent in the local area and across the UK

Residential Deputy Manager - Children's Home Company: North Lakes Children's Services Role: Residential Deputy Manager- Children's Home Contract: Full Time, permanent Salary : Base salary of £32,349.49 , with the potential to earn up to £35,606.77 per annum with sleep-in shifts Location: Carlisle Specific Hours : 42 hours per week- shift pattern on rotation Benefits: Shift Rotation: 2 days on, 2 days off, with staggered start times ranging from 8am, 12noon or 2pm (i.e. 8am-10pm, 12pm-10pm or 2pm-10pm). Sleep-in allowance of £62.50 per night (up to £3,257.28 extra per year) 6 weeks' annual leave Company pension Employee discount scheme with major retailers Wellbeing support via our Employee Assistance Programme Enhanced pay for overtime, Christmas Day & New Year's Day Career progression opportunities Comprehensive annual training, including Therapeutic Parenting, PACE, Attachment Theory & Child Development About the Role North Lakes Children's Services provides therapeutic residential care and education for boys aged 6-18, helping them build resilience, confidence, and essential life skills. We now have a Deputy Manager opportunity at our 4-bed home in Carlisle. If you're a qualified and experienced Children's Home Deputy Manager with an approachable, inspiring leadership style, we'd love to hear from you. Main Duties Support the Registered Manager to ensure the home meets its Statement of Purpose and delivers high-quality care Maintain strong team communication and ensure policies and procedures are followed Oversee care quality, staff training, development, and supervision Ensure full compliance with safeguarding, health & safety, and regulatory standards Monitor the condition and safety of the home, equipment, and furnishings Assist with budgeting, financial oversight, and accurate record-keeping Promote equality, diversity, and child protection throughout the home Lead on quality assurance and continuous service improvement Provide effective team leadership, supervision, and appraisals Maintain confidentiality at all times Support new staff through induction About You: Understanding of the challenges faced by young people in care Level 3 Residential Childcare (or equivalent) Excellent communication and listening skills Willingness to learn and work well within a small team Ability to complete an enhanced DBS check (paid for by us) Experience in EBD, social care, residential work, or youth work (advantageous) Full, clean UK driving licence and ability to support other homes when needed North Lakes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position. TPBN1_UKTJ

More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated ‘shopkeeper’ to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise.Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential.Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work.Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively.Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. About The Company More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cardsWe are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl’s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we’re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager. Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you

Estates & Asset Manager Location: Cumbria Salary: Competitive Package Available | Full-time · Permanent The Role We're seeking a hands-on Estates & Asset Manager to take ownership of a mixed portfolio of residential, retail and distribution assets — working directly with the Owner/Investor and Group Finance Director. A practical, delivery-focused role where you'll bring structure, drive disposals and resolve legacy issues with pace and precision. What You'll Be Doing • Mapping the full estate — properties, ownership structures and key data, • Building and maintaining a clear portfolio management system, • Identifying underperforming assets and managing end-to-end disposals, • Resolving compliance, tenancy and condition issues, • Providing hold/sell/improve recommendations to senior stakeholders, • Supporting financial decision-making alongside the Finance Director What We're Looking For • Proven experience in property, estates or asset management, • Background in disposals and portfolio rationalisation, • Highly organised — able to bring structure to complex portfolios, • Hands-on, proactive and confident working independently, • Comfortable engaging directly with owners and senior leadership, • MRICS qualified surveyor — desirable, with landlord side experience Interested? If you're a self-starter who thrives on taking ownership and getting things done, we'd love to hear from you. Apply now or contact Paul Davidson at PDA Search & Selection Limited

Overview Due to growth, we are currently recruiting for a Head of Retail on behalf of a fast growing company who design, build and operate district heating networks. This work is for communities, towns, and cities. They work with local authorities, developers, house builders, and property owners. Operating for over 10 years, they have a number of offices in the UK and also overseas. Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities and property developers. They are a fast-growing business who are looking to invest and deliver over £1bn of heat network projects in the coming years. The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. This is a permanent position, based in Cumbria, and is paying £50k - £60k per annum depending on experience. Other benefits include bonus based on individual and business performance, electric car lease scheme, 25 days annual leave plus bank holidays, company pension, private healthcare, training schemes and development opportunities. It is working Monday to Friday, 37.5 hours per week. Responsibilities * Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. * Hold P&L responsibility for the retail business line. * Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. * Ensure accurate and timely billing, metering data management, and customer account administration. * Oversee customer contact channels including phone, email, and digital platforms. * Deliver strong revenue management including debt prevention, collections and recovery. * Monitor KPIs across the customer lifecycle and implement improvement plans where required. * Ensure complaints are handled effectively and that lessons learned are embedded into operations. * Oversee reporting, audits and regulatory engagement relating to customer operations. * Lead contract reviews and service improvements. * Oversee CRM and billing system performance (including platforms such as Zendesk). * Identify opportunities to improve systems, automate processes and enhance operational efficiency. * Build and lead a high-performing retail team. Skills & Attributes * Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. * Strong capability in managing operational processes such as billing, collections, metering and customer contact. * Ability to design and deliver improvements to customer journeys and service outcomes. * Understanding of revenue protection, cost control and financial impacts of retail operations. * Comfortable using operational data, KPIs and reporting to support decision making. * Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. * Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. * Understanding of billing, customer account management and revenue management processes. * Experience using CRM and billing platforms to manage customer operations and reporting. * Clear communicator able to work effectively across operational, technical and commercial teams. * Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. * Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. * Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Note:- Apex Resourcing Solutions are acting as an Employment Agency

Senior Compliance Advisory Lead – Financial Promotions. We are partnering with a leading financial services organisation to appoint a. Senior Compliance Advisory lead.

Leading the financial crime compliance function, offering guidance to partners, lawyers and business services teams on issues such as AML, sanctions, and bribery. Managing and developing the compliance team, including performance reviews and resource planning. Advising on broader compliance topics s

This is a Director-level position, sitting in the second line of defence, with overall responsibility for the financial crime framework and acting as the Money Laundering Compliance Officer (MLCO). You’ll lead the 2LOD financial crime function, providing oversight, challenge, and strategic directi

Trulife Financial is seeking an experienced Training & Competence Supervisor to provide high-quality oversight to our Partner Firms, Advisers, and Practice Supervisors. You will play a key role in ensuring risk management, regulatory compliance, and strong customer outcomes across our network.

A global trading and investment firm in London is seeking an experienced Paralegal to join its Legal & Compliance team. Ideal candidates will have 2–3 years of experience in a law firm or financial services and a strong academic background.

Within our Financial Services Risk practice, the Banking Non-Financial Risk & Compliance team works with banking and capital markets clients on key risk and regulatory programmes. Support design and implementation of risk and compliance processes and controls. Experience in financial services risk o

A prestigious international law firm in London seeks a Financial Crime Lawyer to lead their compliance function. The ideal candidate will have at least 5 years' PQE experience, a strong background in financial crime laws, and excellent communication skills. This is an exceptional opportunity to join

Alpha’s Regulatory Compliance & Risk practice. A minimum of 10 years proven consulting and/or in‑house experience in Compliance, Regulation or Risk or with the FCA. A recognised leader in Risk and Compliance topics for the Asset and Wealth Management sector.

A leading e-commerce company is seeking a Financial Crime Manager to support financial crime compliance within the UK. Candidates should have experience in financial crime compliance within regulated environments and possess strong communication skills for advising stakeholders. The role involves re

Work closely with Compliance leaders, Policy Champions, and local compliance teams to ensure effective and consistent implementation of anti bribery and AML controls across markets. A recognised subject matter expert in Anti Bribery and AML/CTF, with 8+ years experience in financial crime compliance

A major financial services provider is looking for a Lead Business Analyst in the Economic Crime Strategy Programme.

A financial services company based in London is seeking an Accounting and Reporting Specialist to maintain financial integrity. Strong skills in financial reporting and regulatory compliance are essential, along with effective communication and problem-solving abilities. This role involves preparing

A leading financial services organization is seeking a Financial Accountant in Derby. The role emphasizes financial reporting, compliance, and collaboration with internal teams.

Financial Services Tax & Law - US Global Compliance & Reporting - US Tax - Senior. Background in financial services, ideally working with hedge funds in a US tax capacity.

A high-performing professional services firm in London seeks a Financial Reporting Manager to manage corporate reporting and ensure technical compliance.

Responsibilities include advising on financial crime, supporting the MLRO, and updating compliance policies. A prestigious US law firm is seeking a Compliance Lawyer for their London office. The role focuses on financial crime in the UK and Europe, requiring over 5 years of PQE.

A financial planning firm in Mayfair is seeking an experienced Financial Planning Administrator to join their team. The ideal candidate will have at least 1 year of relevant experience and be working towards a Diploma in Financial Planning.

A leading healthcare company in the UK seeks a Senior Specialist – Financial Crime Compliance to enhance the Financial Crime framework and mitigate risks. The role demands expertise in AML, CTF, and wider financial crime regulations. Responsibilities include developing policies, conducting assessm

Sitting in our Product Compliance function, this team supports new product launches and expansion of existing products to new markets in line with financial crime requirements, leading on product risk assessment and coordination of implementation through a financial crime compliance lens. We are loo

A leading fashion brand is seeking a Financial Reporting Manager to enhance financial controls and take charge of statutory reporting. The candidate will manage the audit process, oversee tax compliance, and lead projects aimed at process automation. This position offers a chance to impact core fina

A global banking group based in the West End seeks a Mid-Senior Level Compliance Officer to oversee and maintain compliance frameworks. Candidates must have experience in banking compliance, particularly in AML and financial sanctions, alongside a solid knowledge of related regulations. Key responsi

Preparing consolidated financial statements in a multicurrency environment. Partnering cross‑functionally to ensure end‑to‑end financial accuracy. Managing the audit process, including preparing audited financial statements and PBC documentation.

We are recruiting a leader with deep expertise in trade compliance activities that will have a passion for leading the division’s trade compliance, while working closely with a growing business. Lead and manage the development, implementation and maintenance of import and export compliance policie

A respected financial services firm is seeking a Senior IFA Administrator to support Office Managers and Financial Planners. This role involves processing new business, preparing compliance documents, and maintaining accurate client data.

An international law firm in Greater London is seeking an experienced Global Head of Financial Crime to lead its financial crime compliance framework across multiple jurisdictions. Responsibilities include overseeing compliance programmes, advising senior leadership, and building a high-performing t

This role includes preparing financial statements, coordinating with tax teams, and ensuring compliance with financial regulations. A leading global investment management firm in Greater London seeks a Legal Entity Controller to manage financial reporting and ensure accuracy within various legal ent

A leading Investor Services group in London is seeking a Compliance Consultant to manage client relationships and provide compliance support. In this role, you will offer tailored advice on financial crime issues and conduct compliance monitoring. The ideal candidate will have experience from compli

Ability to manage large scale fund compliance projects involving 5,000+ hours, multiple funds/deliverables, and cross-border teams of 10+ individuals. Background in financial services, ideally working with private equity funds in a US tax capacity.

A leading insurance firm in London is seeking a Compliance Manager to oversee financial crime compliance activities. The ideal candidate will have proven experience in a financial crime role within regulated insurance.

The ideal candidate will provide expert legal advice on financial crime issues, lead internal investigations, and manage compliance processes. A prestigious international law firm in London seeks a Financial Crime Lawyer to join their General Counsel team. Applicants should be qualified solicitors w

About the role: Within our Financial Services Risk practice, the Banking Non-Financial Risk & Compliance team works with banking and capital markets clients on risk and regulatory programmes. Non-Financial Risk & Compliance Manager / Senior Manager. Our client is looking for a Non-Financial Risk & C

This role is pivotal in driving financial excellence and compliance within the organization. Key responsibilities include overseeing financial statements, ensuring adherence to regulatory requirements, and partnering with operations management to offer financial insights. A global logistics company

A prominent financial services firm in Greater London is seeking a Financial Accountant to join its Corporate Accounts team. The role involves the preparation and analysis of monthly financial statements, balance sheet reconciliations, and assistance with all statutory filings and audits. Applicants

This role focuses on financial crime compliance strategy and involves significant stakeholder engagement. Requirements include being a qualified lawyer in England & Wales with a strong understanding of financial crime frameworks across the UK and Europe. A top-tier law firm is seeking an experienced

This role requires a strong advisory background in non-financial risk and governance, coupled with consulting experience with Financial Services clients. A leading global consultancy in London is seeking Managers and Senior Managers for their Risk and Compliance practice.