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  • Front of House Manager
    Front of House Manager
    hace 1 día
    Jornada completa
    Cambridge

    FRONT OF HOUSE MANAGER – LOCKE CAMBRIDGE & HYATT CENTRIC CAMBRIDGE We are seeking an experienced and guest-focused Front of House Manager to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Leadership Champion a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Lead by example on the floor - being visible, hands‑on, and approachable during peak times Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Operational Management Oversee daily front of house operations including reception, housekeeping, maintenance and Food & Beverage (where applicable) Manage room inventory, availability, and rate controls in collaboration with Revenue Management Ensure efficient check‑in/check‑out processes and a smooth flow of operations Maintain strong relationships with Housekeeping and Maintenance to ensure room readiness and quality Implement and monitor SOPs, ensuring compliance with brand and legal standards Team Leadership & Development Recruit, train, coach, and inspire the front of house team to deliver standout service Create a positive, inclusive team culture that reflects lifestyle hospitality Conduct regular performance reviews and support career development Schedule, plan, and manage workforce budgets and payroll Financial & Rooms Performance Drive upselling, room category optimisation, and non-room revenue opportunities Monitor departmental budgets and control operational costs without compromising guest experience Review daily, weekly, and monthly performance reports and identify improvement opportunities Systems, Technology & Compliance Oversee the functionality and use of key systems (PMS, POS, payment solutions, mobile guest platforms) Ensure compliance with health & safety standards, data protection, and cash handling procedures Identify opportunities to use technology to enhance the guest experience and team efficiency General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passionate about rooms operations and delivering exceptional guest experiences A natural people leader with strong communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Strong commercial awareness with the ability to influence rooms performance YOUR PROVEN TRACK Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven experience in a front of house leadership role within lifestyle, boutique, or design‑led hotels Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Head of Nursery
    Head of Nursery
    hace 1 mes
    £45000–£50000 anual
    Jornada completa
    Cambridge

    We are looking to appoint a passionate and dedicated Head of Nursery for our warm, welcoming nursery. The role of Head of Nursery at Joint Colleges Nursery (JCN) offers an unusual opportunity to take a senior leadership role at a not-for-profit charitable trust which is run for the benefit of its children and members. The Head of Nursery is accountable to the Management Committee and responsible for the smooth running of all aspects of the business. The Management Committee is predominantly made up of current parents, supporting the nursery and the Head with a range of expertise and experience. The Role As Head of Nursery, you will be responsible to the Management Committee for the overall leadership, performance, and development of the setting. You should nurture an inclusive and ‘family-like’ culture, whilst making operational, financial and administrative decisions to ensure the enduring success of the nursery setting. Key responsibilities include: ● Providing strategic and operational leadership across all areas of the nursery ● Ensuring full compliance with EYFS, safeguarding, and Ofsted requirements ● Leading, developing, and inspiring a team of early years practitioners ● Building strong relationships with parents, staff, and external stakeholders ● Managing occupancy, staffing, and financial performance in collaboration with the Management Committee As Head of Nursery you will, at times, be included in the child-staff ratio. This is to support staff, model best practice and build relationships with the children. About You We are seeking an experienced and committed leader who can combine strong operational discipline with a passion for early years education. We are looking for someone who is ● Passionate about early childhood education and innovative in approach ● Resilient, tenacious and steadfast in the face of challenges ● Truly dedicated to providing high quality care and learning for young children ● A brilliant communicator with children, parents, staff and external stakeholders. And has ● Strong leadership and management skills ● Excellent organisational skills and attention to detail Essential requirements ● Recognized qualifications in early years education (minimum Early Years Educator Level 3) and management. ● Proven experience in a leadership role within an early years setting (minimum of 3 years as Nursery Manager, Deputy, 3rd in charge). ● In-depth knowledge of early years legislation, including in-depth knowledge of safeguarding and child protection with relevant training or certification ● Comprehensive understanding of the EYFS and experience with OFSTED inspections or equivalent regulatory bodies. ● Strong skills in parent engagement and communication ● Extensive experience in staff mentoring and career development. ● Basic IT skills specifically in Excel and PowerPoint. Desirable ● Advanced qualifications in childcare, education, or management. ● Experience as a Designated Safeguarding Lead (DSL) or equivalent ● Experience and qualification in delivering STEM curriculum What We Offer ● The opportunity to lead a values-driven, community-focused nursery ● A high level of autonomy to shape the nursery’s direction ● 25 days holiday plus Bank Holidays (increasing by one day for each year of service to a maximum of 30 days) ● An extra day off for your birthday ● Highly subsidised childcare within the nursery (up to a free place – age dependent) ● Opportunity to join the company pension scheme ● Ongoing training and professional development ● Free home-cooked meals ● On-site parking ● Cycle to Work scheme and interest-free travel loan Safeguarding Statement Joint Colleges Nursery is committed to safeguarding and promoting the welfare of children. The successful applicant will be subject to an enhanced DBS check and appropriate safeguarding checks. Apply If you are an experienced early years leader ready to make a meaningful impact, we would love to hear from you.

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