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  • Valor Financial (UK) Ltd.
    Administrative Secretary
    Administrative Secretary
    13 hours ago
    £26000–£28000 yearly
    Full-time
    London

    As an Executive Director in a regulated Asset Management activity, I am seeking a personal assistant to take care of the administrative tasks at our office in St John's Wood, London, like, but not limited to, phone bills, internet bills, electricity, Companies House's administration, Electronic Money Institutions accounts' management, websites management with our IT Manager supervision, etc...

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  • Caprice Holdings
    Canteen Chef
    Canteen Chef
    6 days ago
    £15–£15.5 hourly
    Full-time
    London

    Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces. We are currently seeking a dedicated and ambitious Canteen Chef to join our kitchen brigade. As a Canteen chef, you will play a crucial role in maintaining the high culinary standards that define our restaurant’s reputation. If you possess a passion for precision in the kitchen, a deep understanding of culinary techniques, and a commitment to culinary excellence, we invite you to bring your culinary expertise to our esteemed establishment. Key Responsibilities: • Execute and oversee the preparation of dishes in your assigned section, ensuring quality and consistency., • Collaborate with the kitchen team to create and refine menu items, demonstrating creativity and innovation., • Maintain a clean and organized work station, adhering to food safety and sanitation standards., • Train and mentor junior kitchen staff, ensuring the smooth operation of the culinary team., • Assist in inventory management, ordering, and quality control of ingredients., • Contribute to menu development and bring ideas for continuous improvement. Requirements: • Proven experience as a Canteen Chef, Demi Chef de Partie, or a similar role in a high-end restaurant or hotel., • Strong understanding of various cooking techniques and cuisines., • Attention to detail and a commitment to maintaining high-quality culinary standards., • Ability to thrive in a fast-paced kitchen environment. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Crudo Restaurant & Tiny Wine Bar
    Group General Manager
    Group General Manager
    7 days ago
    £42000–£52000 yearly
    Full-time
    London

    About Us: Crudo Restaurants and Tiny Wine Bar are a small, growing group of London venues built on fresh food, quality drinks, and Latin American hospitality. We operate three distinct sites — Crudo Covent Garden, Crudo Shoreditch, and Tiny Wine Bar in Fitzrovia. Each location has its own personality: Covent Garden is fast-paced and refined, Shoreditch is our smallest site serving quick weekday lunches and relaxed evening diners, and Tiny Wine Bar focuses on small-producer wines and Latin American-inspired tapas in an intimate setting. Job Description: As the Group General Manager at Crudo, you are responsible for the overall performance and success of our three London sites. You will oversee day-to-day operations, ensuring that each site runs efficiently, maintains high standards, and delivers exceptional guest experiences. Acting as the key link between site managers and the directors, you will take ownership of financial performance, staff management, and operational excellence across the group. This is a hands-on role, where you will be present during peak services each week at all sites, leading by example and supporting your teams while also focusing on the bigger picture of profitability, standards, and growth. Responsibilities: Staff Management • Lead and mentor Assistant Managers, Supervisors, and Head Waiters across the group., • Support recruitment, onboarding, training, and performance management., • Ensure smooth and consistent daily operations across all venues., • Develop and implement group-wide strategies to increase sales and profitability., • Oversee financial operations across all sites, including P&L management, payroll, supplier payments, and cost control., • Maintain high standards of food, drinks, and service in every location., • Ensure every site consistently delivers exceptional guest experiences., • Work closely with the directors and Head of Customer Experience to deliver local and group-wide promotions., • Ensure all sites comply with health & safety, hygiene, licensing, and company policies. Key Responsibilities Highlighted: Progression to Group Operations Manager: To progress to Group Operations Manager, the Group GM should demonstrate the ability to scale their leadership beyond daily operations and take on a more strategic, growth-oriented role. This includes designing and implementing group-wide systems, driving innovation in customer experience, and contributing directly to expansion projects. Success in this role will position them as the operational lead for the company’s future development.

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  • The Ray Group 23 limited
    Event Manager
    Event Manager
    9 days ago
    £22000–£30000 yearly
    Full-time
    London

    The Role We are seeking an experienced and highly organized Event Manager to oversee the planning, logistics, and delivery of world-class events and tours that combine luxury, purpose, and impact. This role requires a strategic thinker with exceptional attention to detail, a passion for storytelling through experiences, and the ability to cultivate strong relationships with sponsors, partners, and participants. The ideal candidate is both creative and operational — someone who can bring a brand vision to life through seamless execution and engaging guest experiences. Key Responsibilities 1. Event Planning & Logistics • Lead end-to-end event production, from concept and pre-production to execution and post-event reporting., • Manage logistics including venue sourcing, travel coordination, accommodations, catering, permits, and transportation., • Oversee event budgets, timelines, and production schedules, ensuring all deadlines and financial targets are met., • Liaise with suppliers, production teams, and local authorities to ensure smooth operations., • Implement detailed event itineraries and manage on-site teams during live events or tours.

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  • Holiday Inn London - Kensington High Street
    Bar and Lounge Supervisor
    Bar and Lounge Supervisor
    11 days ago
    Full-time
    London

    Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar and Lounge Supervisor to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.

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  • Lean kitchen network
    Multi site food manager
    Multi site food manager
    21 days ago
    £30000–£34000 yearly
    Full-time
    London

    Multisite Café & Food Hall Manager About Us At Lean Kitchen Network (LKN), we're not just making food—we're redefining the culinary landscape. We partner with global brands like Twisted, Heinz, Doritos, PepsiCo, and Unilever to create and scale innovative food concepts. With over 300+ locations serving our brands, we work with kitchen operators, hotels, universities, and retailers to enhance customer experiences and drive profitability. By joining LKN, you'll be part of a fast-growing, industry-leading company that turns everyday spaces into culinary destinations. Why Join LKN? • Work directly with top global brands and shape food trends., • Join a dynamic, fast-paced environment where innovation meets execution., • Gain hands-on experience managing multiple locations, with support and mentorship to develop your leadership skills. The Role: Multisite Café & Street Food Manager We are looking for a driven and ambitious manager to oversee our three London-based locations: one café and two street food stalls. This full-time, on-site role is ideal for a junior manager looking to step up and develop their skills in multisite operations, financial management, and leadership. You’ll receive training and guidance to grow into a senior management role. Key Responsibilities ✅ Operational Leadership: Oversee the daily operations of three sites, ensuring efficiency, consistency, and great customer experiences. ✅ Financial Management: Support in P&L management, food cost control, and improving profitability. ✅ Team Development: Recruit, train, and manage a small team, helping them grow while fostering a positive and supportive culture. ✅ Quality & Customer Experience: Maintain high standards of food safety, hygiene, and service across all locations. ✅ Inventory & Supplier Management: Manage stock levels, coordinate with vendors, and control costs. ✅ Process & Efficiency: Implement best practices to improve operations, maximise sales, and enhance customer satisfaction. ✅ Development Kitchen Support: Help manage our development kitchen, where we create and refine some of LKN’s exciting food brands. What We’re Looking For ✔ Experience: Ideal for a manager in a café, QSR, or street food environment looking to take the next step. ✔ Leadership Potential: Strong people skills, with the ability to motivate, train, and develop a team. ✔ Financial Awareness: Some experience with P&L, budgeting, and food cost control is beneficial but not essential. ✔ Operational Know-How: Understanding of food safety, compliance, and health regulations. ✔ Problem-Solver: Ability to multitask, adapt to change, and make decisions in a fast-paced environment. ✔ Detail-Oriented: Strong organisational skills with a keen eye for quality, cleanliness, and efficiency. Grow with LKN! If you're ready to take the next step in your career and gain multisite management experience in a supportive and fast-growing company, we’d love to hear from you! 📩 Apply now and start your journey with LKN!

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  • Fare
    Assistant Manager
    Assistant Manager
    27 days ago
    £31000–£33000 yearly
    Full-time
    London

    Job Summary We seek a dedicated and experienced Assistant Manager to oversee operations in our dynamic restaurant environment. The ideal candidate will possess strong leadership skills and a passion for culinary excellence, ensuring that our team delivers exceptional service and maintains high food safety standards. As an Assistant Manager, you will be crucial in supervising staff, managing daily operations, and fostering a positive work atmosphere. Skills and Qualifications • Leadership and Management: Proven ability to lead, manage, and develop a team. • Customer Focus: Passion for delivering exceptional guest experiences. • Communication: Strong written and verbal communication skills. • Problem-Solving: Ability to quickly identify and address issues that arise in a fast-paced environment. • Industry Knowledge: Understanding of industry trends, regulations, and best practices. • Creativity: Ability to suggest new ideas and processes to improve operations. Key Responsibilities • Operational Oversight: Assist in managing the day-to-day operations of the establishment, ensuring all aspects from food and beverage service to housekeeping and front desk run smoothly. • Staff Management: Recruit, train, schedule, and evaluate staff, providing guidance and support to ensure high standards of service and a positive team environment. • Customer Service: Serve as a direct point of contact for guests, handling inquiries, resolving issues, and ensuring a high standard of guest experience. • Quality Control: Monitor and uphold hygiene, health, and safety standards, as well as quality standards for food production and presentation. • Financial Support: Assist the Hospitality Manager with financial targets, including budget adherence, accurate administration, and contributing to profitability. • Inventory & Stock Management: Oversee stock levels, assist with cellar stock security, and contribute to inventory and purchasing decisions based on trends and business needs. • Event Coordination: Support the planning and execution of special functions and events, ensuring they are organized effectively. • Leadership: Lead by example, motivating the team, and taking over managerial duties in the absence of the General Manager. Job Types: Full-time, Permanent ** Salary - 31k - 33k including Tronc Expected hours: Between 45-48h / week Additional pay: Tips • Benefits: Company pension, • Discounted or free food, • Employee discount Schedule: Day shift / Night shift Saturday availability Sunday Closed Ability to commute/relocate: Old Street EC1V 9HL: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Expected start date: Early October 2025

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  • George House Business Centre
    Executive Assistant (soft accounting skills)
    Executive Assistant (soft accounting skills)
    29 days ago
    Full-time
    London

    Job Opportunity: Executive Assistant (soft accounting skills) at GHBC (Fitzroy Square, London) 📍 Location: 39 Fitzroy Square, Fitzrovia, London 🕒 Start: Immediate GHBC is currently seeking a skilled and reliable Executive Assistant with soft accounting skills to join the team at our Fitzroy Square location. If you're detail-oriented, hold a yes mentality, have strong excel skills, and you're passionate about keeping financial records in top shape we’d love to hear from you. Key Responsibilities: • Maintain accurate and up-to-date bookkeeping records, • Prepare and review profit and loss (P&L) statements, • Manage day to day tasks (building and director requests), • Assist with invoices, expenses and VAT, • Provide general support to director and internal teams Requirements Proficiency in Microsoft Excel (including pivot tables, formulas, etc.) Strong bookkeeping skills Familiarity with accounting software but not mandatory Excellent attention to detail and organisational skills Ability to work independently and meet deadlines What We Offer Competitive salary based on experience, starting from 27k/year (open to negotiation based on performance after probation period) • A supportive team and great work environment, • Opportunity to grow within the company, • Convenient central London office location, • End of Year Bonuses (Based on Performance) Good Luck!

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  • CARGEM
    Used Car Sales Controller
    Used Car Sales Controller
    1 month ago
    £30000–£70000 yearly
    Full-time
    London

    🚘 Sales Controller (Business Manager) Location: London RM13 8TH Job Type: Full-time | Start Date: 15th October 2025 Salary: £30,000 basic + competitive performance-based bonus Experience Required: 2+ years as a Sales Controller or Business Manager in the automotive sector (essential) Are you a results-driven sales leader with a passion for performance and precision? Do you thrive in a high-performance, fast-paced automotive environment? This is your chance to accelerate your career with one of the most respected names in the industry — Cargem. At Cargem, we don’t just sell vehicles — we deliver exceptional customer experiences. We're now looking for an outstanding Sales Controller (Business Manager) to lead our Finance & Insurance (F&I) function, drive commercial success, and ensure every customer drives away happy. Please note: Previous experience as a Sales Controller or Business Manager in the automotive industry is essential. 🔑 What You’ll Be Doing Lead F&I Performance Maximise profitability across finance, insurance, and warranty products Ensure full compliance with FCA regulations at all times Customer-Centric Finance Solutions Build tailored finance packages to meet customer needs Guide customers through the purchase process with clarity and transparency Coach & Motivate Support and develop the Sales Executive team Deliver expert deal structuring, motivation, and real-time coaching Data-Driven Performance Monitor and analyse key KPIs (e.g., finance penetration, product mix) Identify opportunities and implement actions to boost results Finalise the Deal Oversee final transactions, part-exchange evaluations, and handovers Ensure every customer journey ends with satisfaction ✅ What You’ll Bring Proven experience as a Sales Controller or Business Manager in the automotive sector (essential) In-depth knowledge of FCA regulations and motor finance products Strong communication, negotiation, and coaching skills A passion for premium service and commercial performance A valid UK driving licence ⭐ Why Join Cargem? Be part of a respected, customer-focused automotive brand Thrive in a dynamic and high-performance team environment Access ongoing training and career development opportunities Enjoy great benefits including: Company pension Employee discounts Free on-site parking 📍 Location London RM13 8TH Applicants must be able to reliably commute or plan to relocate prior to starting. 🚀 Ready to Drive Your Career Forward? If you're passionate about delivering world-class service and financial solutions in the automotive sector, we want to hear from you. Apply now and become a key part of Cargem’s success story.

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  • LUSH & HUSH
    Personal Assistant (PA)
    Personal Assistant (PA)
    1 month ago
    £28000–£32000 yearly
    Full-time
    London

    Private Assistant to Senior Management (Female Executive) We are looking for a dedicated and detail-oriented Private Assistant to support a female member of our senior management team. The ideal candidate will be highly organized, proactive, and capable of handling a wide range of administrative, financial, and operational tasks with efficiency and discretion. Key Responsibilities (include but are not limited to): Assisting with day-to-day company operations and basic administrative tasks Preparing, organizing, and submitting spreadsheets and reports Drafting, formatting, and managing business documents Designing promotional materials and simple graphics (e.g., posters, flyers, social media visuals) Recording and verifying HR-related data, such as employee forms and attendance records Collecting, recording, and verifying receipts, invoices, and expense records Supporting financial data entry and assisting with basic finance reports Preparing meeting agendas, minutes, and follow-up actions Coordinating schedules, calendars, and appointments Handling internal communications and liaising with different departments as required Assisting with other ad-hoc tasks to ensure smooth business operations Requirements: Bachelor’s degree or above (Finance, Accounting, Business Administration, or related majors preferred) Previous experience as a Finance Assistant or in a similar role is highly desirable Proficiency in Microsoft Office (Excel, Word, PowerPoint) and basic graphic tools (e.g., Canva; Photoshop is a plus) Excellent written and verbal communication skills Strong attention to detail and accuracy in data handling Ability to work independently with a high sense of responsibility, discretion, and confidentiality Prior experience as an assistant or in administrative support is an advantage This role provides the opportunity to work closely with senior management, gain insights into both company operations and financial processes, and make a direct contribution to the company’s growth

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  • UBX Hammersmith, London UK
    Fitness Manager
    Fitness Manager
    1 month ago
    £30000–£35000 yearly
    Full-time
    London

    About UBX UBX Training is a fast-growing fitness business co-founded by four-time world boxing champion, Danny Green, alongside Australian fitness and tech entrepreneur, Tim West. We first opened in Australia in 2016 and have since expanded rapidly, enjoying five years of continuous growth, with 100 clubs now open across Australia, New Zealand, Japan and Singapore. We launched in the UK in 2022! At UBX, we deliver a sense of community, camaraderie and belonging, the most attractive aspects of sports, and combine these elements with convenience, accessibility, expert support, and intelligent programming. We have identified the reasons that motivate an individual to take control of their fitness and the barriers that may stop them, to create an environment where results are an additional benefit to the pure enjoyment of the workout. UBX’s unique boxing and strength training is non-contact and focuses on a mixture of bag work, padwork and strength training across a 12-round workout. In every workout, our members get 1 on 1 support from a UBX coach who advises on form and technique and ensures that the experience can work for people of all ages, backgrounds, and fitness levels. We deliver the most convenient, enjoyable, and effective workout to our members as well as a rewarding and enjoyable business for franchisees. Primary Purpose ● A key member of the team and accountable to the Owner, the Club Manager will have responsibility for the performance of the UBX club. ● As the lead for the sales function, you will be responsible for executing lead generation/marketing plan to increase membership sales. ● As Club Manager, you are accountable for ensuring all duties are delivered through project management, inter-personal skills, communication skills, administration, problem solving and process management. Key Accountabilities ● Maintain and grow the total membership base and oversee all aspects of the membership sales process. ● Drive financial plans and increase gross margins of the business through optimal programming and capacity utilisation. Responsibilities and Duties General ● Create, properly manage and exceed, all Sales and Operational budgets. ● Develop a gym culture where excellence and member appreciation are the focus and results are achieved. ● Build and develop relationships with key stakeholders, particularly the Owner, UBX Head Office team and the club team. ● Maintain gym facilities, top-notch cleanliness, appearance and organisation of the club and inventory. ● Maintain a strong working knowledge of our training programs by participating in at least two UBX training sessions per week. Customer Acquisition ● Create annual marketing plan for social media, digital/print marketing, and community events ● Carry out sales campaigns to increase membership via lead generation, brand promotion, social media networks and out-reach activities. ● Ensure a consistent sales effort is always maintained by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations. ● Provide club tours & convert leads to members. ● Make sales calls to prospects. ● Drive member referral scheme. Customer Retention ● Onboarding new members and helping them through our joining process. ● Offering first class customer service to current members. Social Media ● To manage social media pages and update with real-time content. ● To respond to any comments on all platforms. Reporting ● Analyse success of our business performance - both in terms of year-on-year performance and vs budgets and re-forecasts – providing insight, commentary, and action plans to address performance variances. ● To continually benchmark our activity vs. our competitive set (and the wider market) and feedback to the business. ● Daily management of invoicing and tracking of all budgets. Team Management ● Recruit, hire, train and deliver the onboarding program for all staff. ● Providing leadership and direction to the team at your UBX club. General Administration & Office Duties: ● To assist with answering the phones and take messages when require. ● Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls. ● Participate in technical and personal development activities.

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  • Heroica Lounge
    Assistant Manager
    Assistant Manager
    1 month ago
    £28000 yearly
    Full-time
    Newham, London

    The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly., • Help maintain standards for food quality, hygiene, and health & safety., • Support with inventory checks, stock control, and liaising with suppliers., • Oversee the coordination of dine-in, takeaway, and delivery services., • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns., • Support initiatives to improve and maintain a 4.9-star Google rating., • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues., • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events., • Help execute strategies to increase sales and online visibility., • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste., • Help track usage of ingredients and manage portion control., • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff., • Foster team morale and help maintain a positive, productive environment., • Assist with creating fair and efficient staff rotas., • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures., • Support efforts to meet regulatory standards and prepare for inspections., • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality., • Strong communication and problem-solving skills., • Ability to support operational and financial goals., • Experience managing staff and handling customer issues effectively., • Familiarity with food delivery platforms is an advantage., • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses., • A dynamic and supportive team environment., • A chance to be part of a growing, community-loved business., • Ongoing training and career development opportunities.

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  • Clays
    Assistant Floor Manager
    Assistant Floor Manager
    2 months ago
    £31000–£40000 yearly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. We’re proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a last impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION This is an exciting opportunity to help open a brand-new Clays location and play a key role in shaping its floor operations and service standards. As Assistant Floor Manager, you’ll work closely with the Floor Manager and General Manager to lead planning, recruitment, and service execution, ensuring a seamless guest experience. You’ll oversee a team of 15 floor colleagues, driving development through the Clayers Academy and supporting our succession planning goals. In this role, you’ll set a new standard for competitive socialising, delivering exceptional service in a high-energy environment. Working closely with the events team, you’ll coordinate service across the bar, kitchen, and hosts, managing floor plans, staffing positions, and all elements of service execution. We’re looking for a self-motivated leader with experience in high-volume operations, exceptional attention to detail, and a passion for people. A background in competitive socialising is a plus. Strong communication skills, confidence, and the ability to inspire your team are essential. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Operational Management: • Oversee daily floor operations to ensure smooth and efficient service., • Implement Clays standard operating procedures for floor colleagues., • Ensure compliance with health, safety, and hygiene regulations., • Maintain front-of-house equipment and utensils, ensuring they are in good working order., • Execute the service and game delivery in accordance with Clays operations playbook., • Coordinate with bar and kitchen departments to ensure optimal performance. Our Clayers: • Train, and mentor floor colleagues, fostering a positive work environment., • Schedule and manage floor colleague shifts to ensure adequate coverage., • Promote Clays Behaviours and effective communication within the front-of-house colleagues., • Support colleague development through ongoing training via Clayers Academy., • Ensure colleague compliance with company policies and procedures. Guest Experience: • Ensure that all food and drinks are served and presented to the highest standard., • Relentlessly strive to achieve the continuous Clays steps of service wheel., • Monitor guest feedback and make adjustments in service as needed., • Interact with Clayer colleagues to gain feedback and ensure guest satisfaction., • Address and resolve any guest complaints or issues promptly and effectively., • Maintain a focus on providing exceptional game, food & beverage experiences for all guests., • Ensure the venue and atmosphere are always at the very highest standard. Financial Management: • Support the management of departmental budgets, including labour and F&B and consumable costs., • Monitor and control inventory, minimising waste and managing stock levels., • Implement cost control measures without compromising on quality., • Marketing and Promotion:, • Collaborate with the marketing team to develop and promote special menus and events., • Assist in content creation for promotional materials, including social media., • Participate in marketing initiatives to increase the visibility and reputation of Clays., • Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period., • Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation. Administrative Duties: • Ensure compliance with all legal and regulatory requirements., • Prepare and submit required reports promptly., • Manage floor documentation, including recipes, training materials, and safety procedures., • Support front-of-house safety and hygiene audits., • Execute Clays policies and procedures., • Support working with local suppliers in line with our F&B Strategy. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • 1 years of experience in a similar very high volume ‘pre-booked business’ position is desirable., • Mental Health First Aid (not essential)., • WSET Level 2 (not essential)., • Fire Warden (not essential)., • First Aid (not essential)., • New Opening Experience (not essential)., • Always looking for opportunities to improve your knowledge and abilities., • Passionate about hospitality and creating amazing experiences., • A keen eye for detail with excellent written and verbal communication skills., • Ability to build lasting relationships with colleagues and clients., • Honest with strong moral principles., • Take initiative, solve problems calmly, and work well under pressure., • Be a mentor, a proven high-performing people manager with a track record of developing talent. WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive Salary: A base salary of £31,000 with on target earnings of £40,000 which is made up from an on target performance related bonus plus Tronc service charge., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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