510 Best full training provided Jobs in Newcastle Upon Tyne (April 2026) - page 5

24/7 Major Incident Manager - Newcastle-upon-Tyne

3 days ago

Newcastle upon Tyne

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about ensuring seamless IT operations and ready to take on a pivotal role in a dynamic environment? Do you thrive in constantly evolving situations and are great at taking control, assessing and managing the situation? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world. For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. The Team Our role sits within Enterprise Live Services (ELS) which forms part of the Chief Digital & Information Group (CDIO). ELS are accountable end to end for HMRC's IT Systems & Services, and our focus is ensuring a consistent, excellent Customer Experience. We work closely with the other product and platform groups and their partners to bring IT Systems and Services together. Job description HMRC is looking for a dynamic and proactive Major Incident Manager to join our team, playing a pivotal role in safeguarding the reliability and resilience of our IT estate. As a Major Incident Manager, you will be at the heart of our response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability. In this exciting role, you will: • Assess complex situations and make decisive interventions to resolve major incidents., • Rapidly coordinate resolution activities and communicate effectively with both technical and non-technical stakeholders, including 3rd parties., • Manage stakeholder expectations and act as a trusted point of contact for business areas, translating technical information into clear, accessible language., • Provide visible leadership, taking ownership of issues and inspiring teams to deliver outstanding incident management., • Go beyond technical expertise, demonstrating initiative, adaptability, and a commitment to continuous improvement., • Facilitating and directing Major Incident resolution activity., • Producing high quality communications for business and technical audiences within tight timescales., • Challenging others to facilitate service restoration, while constantly reprioritising tasks and workload., • Understand IT issues from a customer perspective, draw logical conclusions and make sensible suggestions whilst negotiating with suppliers., • Proactively participating in post incident reviews and any residual recovery activity., • Making critical decisions in relation to incidents/changes required out of hours., • Proven experience in managing major IT incidents, including triage, escalation and resolution within a complex organisational environment., • Capable of managing multiple incidents simultaneously, prioritising tasks effectively and maintaining focus in a constantly evolving environment to deliver rapid results., • Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences ensuring everyone is aligned., • Demonstrates a positive influence on teams and excels at building strong, collaborative relationships with stakeholders across all levels of the organisation., • Existing knowledge of how a business service is supported by the IT., • Service Management experience within a large organisation and meaningful experience in IT Operational Management., • Proven dedication to IT Service Management standard methodologies, along with a track record of delivering continuous improvement in a customer centric environment. • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV, to include your Job History, with a short description of your jobs/roles, duties and any key achievements., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

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