Guest service jobs in Gerrards CrossCreate job alerts

We are currently recruiting for a prestigious university based in Uxbridge Role: Porter Duration: ASAP for 1 month currently Hours: 9am to 5pm 5 days per week to include weekends Location: Campus based - Uxbridge Pay: £14.08 Main duties and responsibilities Logistics and Compliance Porter Summary: Provide an effective reactive maintenance and compliance response on behalf of the Logistics and Facilities Centre. The work involves close liaison with the wider Facilities and Estates teams, Service Delivery and Compliance Managers, Campus Service Teams, alongside all Facilities and Estates staff, other university stakeholders, and contractors. The post holder will also support logistics, cleaning, and emergency response functions during peak operational periods. Accountabilities and responsibilities: Timely collection and distribution of linen to ensure smooth transitions between student departures and incoming conference guests. Swift removal and delivery of furniture and white goods to minimise student complaints and enhance new arrivals' experiences. Efficient transport and storage of housekeeping supplies, ensuring teams are fully equipped, particularly during peak transition periods. Deep cleaning tasks, including carpet shampooing, mattress replacements, and mould removal, to maintain hygiene standards. Prompt waste removal from bedrooms and communal areas to enable efficient housekeeping operations. Emergency response to floods and maintenance issues to minimise disruption and ensure a safe living environment. Practical assistance in staff induction and training programmes. Use of staff/student computer data systems Coordinating relocations due to lift outages or last-minute adjustments to ensure minimal disruption. Managing student departure waste removal to maintain hygiene in kitchens and rooms. Overseeing bike shed cleaning, hoover maintenance, and facility upkeep to maintain a polished, guest-ready environment. Other Duties. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. If you would like to hear more about this role, please upload your CV. We will contact all short listed candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Located in the heart of Piccadilly within our beautiful flagship store, this iconic central London destination offers guests a truly memorable experience. Surrounded by world-class shopping, restaurants, bars, and cultural landmarks, and just a short walk from Green Park Station, our Tea Salon is renowned for its exceptional hospitality, elegant surroundings, and quintessentially British dining experience. Set within the iconic surroundings of Fortnum & Mason, our Private Dining offer provides the perfect backdrop for exclusive dining experiences, celebrations, corporate entertaining, afternoon teas, and tailored events. We are currently looking for an experienced Head ofPrivate Dining & Events to lead this exciting area of the business. This is a fantastic opportunity for a hospitality professional with a passion for luxury service, events management, and team leadership to play a key role in delivering unforgettable guest experiences while driving commercial success. • Competitive salary and performance-related bonus, • Discretionary annual bonus (up to 5% of salary), • Up to 40% store and restaurant discounts, • 25 days holiday, plus a day off for your birthday and 5 additional wellbeing days, • Matched pension scheme and excellent career development opportunities, • Opportunities to grow within a diverse and dynamic hospitality business, • Additional annual leave and recognition rewards for long service, • Lead the Private Dining & Events operation, ensuring exceptional guest experiences from enquiry through to event delivery, • Develop and execute strategies to drive revenue growth across private dining, corporate events, and special occasions, • Build strong relationships with clients, ensuring a personalised and memorable experience for every event, • Collaborate closely with culinary, operations, sales, and restaurant teams to deliver seamless events, • Manage and develop a high-performing team, providing coaching, support, and performance management, • Take ownership of budgets, forecasting, labour costs, and profitability targets, • Ensure all events are delivered in line with brand standards and operational excellence, • Oversee event planning processes, contracts, and operational logistics, • Identify and develop new business opportunities through networking and relationship building, • Ensure compliance with all company policies, health & safety regulations, and food safety standards, • Drive a culture of outstanding service, teamwork, and continuous improvement, • Significant management experience within luxury hospitality, private dining, events, or premium restaurant operations, • Proven track record of delivering exceptional guest experiences and driving commercial performance, • Strong leadership skills with experience managing and developing large teams, • Excellent event planning and operational management experience, • Financial acumen with experience managing budgets, forecasting, and cost controls, • Outstanding communication and stakeholder management skills, • Strong organisational skills with the ability to manage multiple priorities simultaneously, • A passion for hospitality, food, and delivering memorable experiences, • Experience working within a premium or luxury guest-focused environment, • Knowledge of health, safety, and food hygiene standards We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive. In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement. #J-18808-Ljbffr

Location: Watford Are you the right applicant for this opportunity Find out by reading through the role overview below. Salary: £45,000 – £50,000 per annum Position: Full-Time Are you an inspiring leader with a passion for delivering world-class hospitality? We are seeking an experienced Guest Experience Manager to join our team at a premier 5-star luxury resort set in 300 acres of countryside near Watford. In this highly visible role, you will lead our Guest Experience team, serving as a resort ambassador, mentor, and hands-on host. You will oversee every stage of the guest journey—anticipating needs, creating tailored "wow moments" for VIPs, and ensuring every stay reflects true luxury standards. Key Responsibilities Guest Journey: Create bespoke experiences for VIPs, families, and long-stay guests; oversee special requests (anniversaries, proposals, birthdays) and drive high-touch service recovery. Leadership & People: Manage, coach, and schedule the Guest Experience Team; conduct luxury service training; foster a high-performance culture and act as Duty Manager when required. Operations & Loyalty: Collaborate with Front Office, Marketing, and Sales to align brand promises; monitor guest feedback to continuously refine resort operations and drive repeat business. What We Are Looking For Experience: Proven supervisory or managerial experience within Front Office in a 5-star or luxury hospitality environment. Skills: Exceptional interpersonal, problem-solving, and conflict-resolution skills with a strong track record in VIP handling and service recovery. Mindset: An approachable, detail-driven leader who inspires teams and thrives in a fast-paced operational setting. Technical: Experience with Front Office systems (Opera PMS or equivalent) is highly desirable. xrnqpay Perks & Benefits Access to world-class on-site facilities (award-winning spa, championship golf course, and health club/gym) Subsidised shuttle bus service directly from Watford town centre Complimentary meals in the staff canteen during shifts Generous discounts on stays, dining, and resort experiences for you, your family, and friends A supportive, family-owned working environment that recognizes you as an individual Ready to lead a high-performing team in a luxury environment? Apply today with your CV!

Head Chef - Weddings & Banqueting Buckinghamshire | £45,000 + up to £3,000 discretionary bonus Are you a talented, hands-on Head Chef with a passion for weddings, banqueting and delivering exceptional food? We are recruiting for an exciting Head Chef opportunity with an established luxury hospitality group in Buckinghamshire , overseeing the kitchen at one of their dedicated wedding and events venues. With 70+ weddings taking place each year , this is a fantastic opportunity for an experienced chef who thrives in a busy, high-volume environment and enjoys the buzz of delivering exceptional food for weddings and special occasions. This is a genuinely hands-on Head Chef position . You will spend the majority of your time in the kitchen, cooking and leading your team during events, while also taking full responsibility for the commercial and operational performance of the kitchen. The Role As Head Chef, you will take ownership of the day-to-day running of the kitchen, with weddings and banqueting being the main focus of the role . You will be responsible for creating and costing menus, managing your kitchen team, maintaining excellent food and hygiene standards, controlling GP and wage costs, and ensuring every event is delivered to an exceptional standard. Key responsibilities Lead and manage the day-to-day kitchen operation Be a hands-on chef , leading from the front during weddings and events Oversee 70+ weddings and numerous banqueting functions each year Create, develop and cost menus for weddings and events Ensure consistently high standards of food quality, presentation and service Recruit, train, motivate and develop the kitchen team Produce and manage kitchen rotas, including holidays Approve timesheets and support payroll processes Manage food costs, GP percentages and kitchen budgets Take ownership of ordering, stock control and monthly stocktakes Build strong relationships with suppliers and negotiate quality and value Ensure all food safety, allergen and health & safety procedures are maintained Oversee kitchen maintenance, equipment and deep cleans Develop efficient kitchen systems and procedures Work closely with the front-of-house and events teams to ensure smooth service Develop and refresh menus to enhance the guest experience Manage and support staff performance, appraisals and other people-management processes About You We are looking for an experienced Head Chef or strong Sous Chef ready to step up , with a proven background in weddings, banqueting, hotels or high-volume events . You will ideally have: Strong experience within banqueting and events Experience delivering food for weddings and large functions Excellent menu development and costing skills A strong understanding of GP, budgets and wage control Excellent organisational and leadership skills A passion for quality food and presentation A hands-on approach to cooking and kitchen management The ability to remain calm and organised under pressure Strong knowledge of food safety, allergens and H&S The ability to inspire, develop and lead a kitchen team Banqueting experience is essential for this position. We are particularly interested in chefs who enjoy the challenge of delivering consistently excellent food at volume and who take pride in creating memorable experiences for wedding guests. Salary & Benefits £45,000 per annum Up to £3,000 discretionary annual bonus Bonus linked to agreed GP and wage-budget targets 45 hours per week Chef whites provided Opportunity to take genuine ownership of a busy and successful wedding/banqueting kitchen Excellent opportunity to develop menus, systems and a high-performing kitchen team Working Hours 45 hours per week, with shifts scheduled between 7am and 11pm, Monday to Sunday , depending on the events calendar and operational requirements. Location Buckinghamshire Interested? If you're an experienced, hands-on chef with a strong background in weddings and banqueting , and you're looking for an opportunity where you can genuinely put your stamp on a kitchen, we'd love to hear from you. Apply now for a confidential conversation about this exciting opportunity. TPBN1_UKTJ