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Job Title: Account Manager Salary: £38,000 - £48,000 OTE £25,000 - £35,000 Basic plus c.£13K Commission Location: Hertford (Remote) Term: Permanent, Full Time A new role added for Account Manager to this growing tech company. Are you a diligent account manager who loves to train and coach clients to success? This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture. You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: • Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert., • Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding, • Existing Features & Usage: They need to ensure their clients don’t suffer in silence. They need to understand what they are trying to achieve and why in order to help., • New Features: they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary., • Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution., • Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving., • Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits., • Salon expert: your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no-shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow., • Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what to build and what not to build. Your understanding of what their customers want and why they want it is key, • Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow. Skills & Experience Required for the Account Manager:, • Sales experience., • Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust., • Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them., • Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage., • Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!, • Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel., • They are a team and they're there to help each other. They are never scared to ask the questions. You will be trained and have a great team around you to learn from. Skills, • Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It’s a people's industry and salons love to chat., • Customer-focus: they need you to go the extra mile., • Outbound Confidence: comfortable talking! This is an outbound role where 80% of your time will be on calls chatting with salons., • Resilience: can you deal with customers saying “No, not for me”? Transforming an industry doesn’t happen easily but when it does it’s immensely rewarding., • Hustle. They work to get things done., • Fun: No grey suits here! They are an energetic, dynamic team and it’s a fun, creative industry so they want you to enjoy the adventure and have a good time. The Salary for the Account Manager Role, • £38,000 - £48,000 OTE - £25-£35,000 base salary + £13K Commission, • 25 days + bank holidays annual leave + 1 extra day on your birthday, • Company pension, • Bring your dog to work ??, • Progression. The opportunity to move into sales and education teams., • Remote role or the company has a working space in central London if you'd prefer to work together for up to 2 days a week otherwise you are home based with flexible working policy, • Free breakfast at the office, • Pizza and beers on a Thursday! Apply online today! This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Job Title: Sales Administrator / Finance AssistantLocation: West WatfordSalary: £27,000 – £28,000 per annumJob Type: Full time, PermanentWorking Hours: 37.5 hrs/week Mon–FriAbout the role:We are a successful cosmetics company based in West Watford seeking an experienced and motivated Sales Administrator / Finance Assistant to join our busy accounts team on a full-time, permanent basis.This is a broad and varied position that sits at the heart of our financial operations. The successful candidate will support the day-to-day running of our accounts function, manage sales/purchase order processing, and assist with a range of finance and administration duties.You will report directly to the Accounts Manager and be expected to manage a varied workload with professionalism and attention to detail.The candidate must be bi-lingual - Urdu or Hindi & English speaker.Please note: Our offices are located on an industrial park - Own transport is required as there is no public transport available.Key Responsibilities:Finance & Accounts: Manage credit control activities, proactively chasing outstanding debts via telephone and email to reduce debtor days. Allocating payments in accordance with customer remittances Generating reminder letters and monthly statements to be sent to all customers Investigating and resolving queries relating to non-payment of invoices Checking new customer credit ratings and monitoring credit limits Managing customer ledger balances and ensuring debtor day targets are met Initiating debt recovery procedures and liaising with solicitors where necessary Processing purchase ledger invoices in multi-currency; reconciling supplier statements Support month-end activities including stock reconciliationSales Administration & Customer Service: Process customer sales orders and generated invoices for UK and export customers. Process purchase orders to suppliers. Provide administrative support to sales representatives. Liaise with warehouse teams to coordinate order fulfilment and stock control. Prepare customer communications including monthly mail merges. Maintain organised filing systems and managed incoming correspondence and enquiries. Produce reports and presentations using Microsoft Excel and PowerPoint. Liaise with international and local freight forwarders to arrange transport for customer orders and purchases from suppliers.About you:Skills and Experience Required: Proven experience in purchase and sales ledger processing Credit control knowledge with a confident, professional approach Experience gained within a small-to-medium-sized business, ideally across multiple entities * Proficient in MS Excel; experience of Sage Accounts is essential Excellent organisational and prioritisation skills with the ability to manage a varied workload Strong communication skills - able to liaise effectively with customers, the sales team and colleagues Self-motivated, reliable, and comfortable working both independently and as part of a team Candidates must have a full driving licence and access to own car as no public transport is available.Benefits: 20 days statutory holiday (plus bank holidays) Company Pension Scheme Performance Related Bonus Trialling of Hair & Beauty CosmeticsPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of: Finance, Finance Administration, Finance Administrator, Payroll Administrator, Invoicing, Xero, SAP, Accounts Assistant, Accounts Administrator, Sales Administrator, Customer Service Assistant, Customer Service Administrator may also be considered for this role