Head of customer service jobs in Eastleigh - Page 16Create job alerts

Build and maintain strong, long-term client relationships Control and influence the service department's P&L, ensuring revenue targets are achieved Identify opportunities to grow revenue through existing contracts & new business opportunities HVAC Head of Service - Salary & Benefits Basic Sal

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As Head of Service Strategy, you will be responsible for shaping, overseeing, and continually refining Spring's service strategy. Leading service change, including scaling, refocusing, or retiring services, making hard prioritisation decisions across multiple services. The role will line‑manage on

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. This role is both strate

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

A leading recruitment firm in the UK is seeking an experienced interim Head of Service Adult Social Care. The position offers a competitive daily rate and ideally requires 2 days per week onsite, with flexibility for remote work.

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. This position offers a full-time employment opportunity at a mid-senior level. The ideal candidate should have experience in managing large-scale operational

Leading and further developing a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First. We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our dive

Collaborate with the Head of IT Operations on service delivery and digital transformation efforts. We are seeking a Head of IT Service Delivery to join a leading law firm in London. Head of IT Service Delivery – London – Permanent – Competitive Salary.

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Login with your LinkedIn profile. Lead and scale the entire Customer Success function, transforming it into a growth driver.

As the Head of Technical Operations, you will lead PDS’s efforts in supporting the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the 24x7 technical delivery of live mission critical national Policing systems. Ensuring adoption of indus

Proven experience working as a Head of Service within Children's Safeguarding. Head Of Service - Safeguarding and Care Planning. Promote the Council's values and behaviours in all aspects of service delivery.

Your mission: deliver exceptional customer outcomes through flawless onboarding, proactive engagement, and seamless transition into service operations. Define and embed the Customer Success vision, creating a culture of value and advocacy. From the rollout of new technologies and managing complex le

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

Head of Service OperationsHead of Service OperationsAbout the RoleWe are looking for a highly experienced Head of Service Operations to lead and develop our Industrial Door Service Operations function. Service Growth & Commercial Performance* Deliver the Service Operations business plan to a

This role requires a seasoned leader with over 10 years in SaaS customer-facing roles and at least 8 years of management experience. A leading technology company in the UK seeks a Lead, Enterprise Project Management to manage a team responsible for onboarding enterprise customers. You'll inspire you

A leading Facilities Management company is recruiting a Head of Customer Relations to drive customer growth and engagement strategies. The successful candidate will have a proven track record in customer relationship management and business development, and will be instrumental in positioning BAM FM

Underpin the delivery and iteration of services with effective UCD services ensuring that performance data and user research drives the delivery and improvement of individual services and increases the quality of management information throughout the organisation. It is also the head of profession f

Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. Just as important will be acting as a critical feedback loop on our platform offer, helping to inform and develop new features and service

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or division. You work to ensure continuous p

Evidence of Continuing Personal and Professional Development (CPD) in relation to Housing Management Services. Get notified about new Head of Service Management jobs in. Work in partnership across the operational management board (OMB), senior management board (SMB), public and private sector partne

We’re hiring a Head of Customer Experience. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. A traditional ‘head of’ strategy role.

A leading charity organization is looking for a Head of Complex Care to oversee service delivery and manage a dedicated team. The role requires proven clinical leadership experience and a strong understanding of health and social care regulations. Offering a salary between £60,000 to £65,000 and a

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. The position of

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Every member of our team at Verifile is valued, which is why we support their wellbeing full

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. You will directly manage our Team Leads (NEMEA and SEMEA), set the operating cadence for the current CSMs, lead on hiring and expansion of the team, and orchestrate cross‑functional

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery to lead a critical transformation of their IT organization. Head of Service Delivery – ITIL V4, Dynamics, Service

Head of Customer Success (EMEA). Head of Customer Success (EMEA). You will – both directly and as Head of a talent-rich team – guide partner universities through onboarding, coordinate cross-functional teams, deliver high-quality educator support, and help Cadmus become embedded across instituti

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practica

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

A leading IT services provider in London seeks a Head of Service Delivery to oversee client engagements and ensure high-quality service delivery. This role involves transforming service operations to enhance customer satisfaction and operational performance. Candidates must have over 10 years of exp

A governmental digital agency in the UK is seeking a passionate Head of Product to lead the transformation of access to government data. The ideal candidate will have strong product management experience and a track record of delivering user-centric digital products. This role is a 2-year fixed-term

Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Strong track record of managing complex client relationships, driving retention and growing existing accounts. Confident communicator who thrives in cross-functional environments and builds tru

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Experience in service management and/or customer service reviews. Deliver to a Customer Service strategy (as agreed with Senior Management

Founder | Delivering Talent Solutions in Real Estate, PropTech & ESG | 🎙️Host of "The Future of the Built Environment" podcast. Job function: Customer Service and Management. A confident, well-led Customer Excellence team.

An esteemed housing association in Greater London is seeking an experienced Assistant Director of Service Charges to manage the delivery of service charges across a large portfolio. Ideal candidates will possess a strong background in service charges, excellent leadership skills, and a focus on cust

A leading veterinary services group is seeking a Head of IT Service Delivery to lead their IT operations across multiple sites in the UK and Australia. The role involves implementing ITIL-based service management processes, overseeing IT support teams, and ensuring alignment with clinical needs. The

A leading charity organization is seeking a Head of Service Development to lead the enhancement of services for individuals affected by MS. The position offers a full-time office-based role in London with flexible remote working opportunities. This role involves driving service innovation, ensuring

This role is pivotal in setting how M&B approaches taxonomy, one of the most complex and highest profile parts of the UK Government. This work touches many of the most high-profile policy areas for the Home Office, including asylum, migration, nationality, extradition, citizens’ rights, borders, a

The position offers a competitive salary of £61,000 with flexible working arrangements and opportunities for professional development. A community support organization in Greater London is seeking an Assistant Director to lead partnerships and enhance community services. Responsibilities include wo