Head of customer service jobs in Grays - Page 3Create job alerts

As we continue to adapt to evolving customer needs and regulatory expectations we are seeking a strategic and customer-focused Head of Customer Services & Engagement to lead our approach to service delivery complaints handling and customer engagement across all contact channels. This role has be

This role is critical to ensuring our workforce is optimally aligned with service demand across all product lines. Proactively forecast headcount requirements across product lines and geographies. Ensure alignment between workforce supply and service demand.

No 2 days are the same in our libraries and as a Library and Customer Service Assistant you will be responsible for managing enquiries from library members and visitors in person and on the phone assisting with digital access and the processing shelving and promoting of our stock. We welcome all and

The Head of Service Management is responsible for leading the strategic direction development and delivery of IT service management (ITSM) capabilities and tooling across the organisation. Working closely with the Head of Digital Operations own the service/product catalogue and ensure services are c

LTD per hour (Inc Holiday) The Role We are seeking an experienced and dynamic Interim Head of Service – Street Scene & Leisure to provide strategic leadership and operational management across Waste Management and Clean & Green services. This is a senior interim role with responsibility for

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West

United KingdomThe Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the Crown Prosecution Service At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. About

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal pr

Interim Head of Service – Street Scene & Leisure. This is a senior interim role with responsibility for high-profile frontline services that directly impact residents, businesses and stakeholders across the Borough. Undertake effective day-to-day management of Waste and Clean & Green Mana

United KingdomThe Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the Crown Prosecution Service At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. About

We are looking for an experienced Head of Service for Street Scene and Leisure to manage and develop the Domestic & Commercial Waste Collection Services and Clean & Green Services and take responsibility for the procurement and management of external contractors related to all aspects of wa

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. This high impact role

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

With a minimum of 10 years in customer operations, the ideal candidate will have strong leadership skills and be capable of building stakeholder relationships. A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. Thi

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. Maintain strategic oversight of delivery pathways, ensuring commercial and operational control of outcomes. This is a strategic leadership role,

As Head of Service, you will lead a multi-disciplinary service including Early Help and Social Care teams, a CYPD Family Hub, Short Breaks, Portage, and Social Work teams. Liquid Personnel are currently recruiting for a Head of Service to lead the Children and Young People with Disabilities (CYPD) s

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

A leading Out-of-Home advertising company is seeking a Head of Service to lead their Digital Panel Network in Europe, ensuring all panels meet service targets. Candidates should have experience in technical roles, supplier management, and a deep understanding of NOC functions. The position offers a

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

A public sector rail organization is seeking a Head Of IT Service Management in London. The position offers a salary of up to £89,600 with benefits including 25 days of annual leave and a DC pension scheme. This role involves leading the IT service function and ensuring high-quality IT services tha

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. The ideal candidate will have a strong background in IT service management, budget management, and customer advocacy. This role offers the opportunity to make a significant impa

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. As Head of Service that will mean help

Interim Head of Service Optimisation. You'll shape the future of service delivery, improve operational performance across critical functions, and embed a culture of continuous improvement with real visibility at senior level. Lead the optimisation and continuous improvement of end-to-end regulatory

Head of Service OperationsHead of Service OperationsAbout the RoleWe are looking for a highly experienced Head of Service Operations to lead and develop our Industrial Door Service Operations function. Service Growth & Commercial Performance* Deliver the Service Operations business plan to a

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitmen

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

The ideal candidate has extensive experience in customer engagement and a track record of transforming customer success operations. A leading tech advisory firm is seeking a Customer Success Leader to enhance digital customer experiences in B2B SaaS. You will drive product adoption and retention whi

A financial services company based in London is seeking a Head of Customer Success to manage global teams and ensure exceptional client support. This role requires a proven background in customer success, strong leadership, and the ability to analyse customer data effectively. Competitive salary and

A public prosecuting authority in the United Kingdom is seeking a Head of Area Operations to collaborate with a chief crown prosecutor in delivering strategic and operational management. This role entails overseeing people and finances, while maintaining business systems to ensure enhanced performan

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

The successful candidate will bring a strong track record in service optimisation or operational improvement within a regulatory, legal, public sector or professional services environment, alongside excellent stakeholder management skills and the ability to influence without formal authority. You'll

The primary purpose of this role is to manage and develop our client’s Domestic & Commercial Waste Collection Services and Clean & Green Services, including burials, street cleansing, arboriculture, parks and open spaces and general grounds maintenance, within budgets and ensuring that agreed stan

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. The ideal candidate will have extensive experience in cloud native architecture, strong technical leadership skills, and a background in customer en

A leading tech company in the UK is seeking a Head of Customer Engineering to lead teams and guide customer technical engagements. This role focuses on delivering cloud transformation outcomes and requires extensive experience in cloud native architecture, team leadership, and customer-facing soluti

A leading recruitment firm in the UK is seeking an experienced interim Head of Service Adult Social Care. The position offers a competitive daily rate and ideally requires 2 days per week onsite, with flexibility for remote work.

The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2. Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each