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This is a rare opportunity to join a thriving supported accommodation service for care leavers, already rated Outstanding by Ofsted, with clear ambitions for continued growth and expansion.

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Head Of ServiceEast England£70,000 - £80,000 Basic + Bonus + Progression + Company Vehicle + Increasing Holiday + Generous Pension + Growing Company + Job Satisfaction + Stability + Market LeaderElevate

Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract. Drive continuous improvement across service performance. Lead the production and quality of monthly performanc

A local authority in London seeks an experienced Interim Head of Community Learning Disability Team (CLDT) to provide strategic leadership and oversee service delivery. The role involves leading multidisciplinary teams, managing budgets, and driving service transformation to enhance outcomes for adu

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operatio

A local government authority in England is seeking a Head of Service for Adult Social Care to lead transformational changes. The ideal candidate will have leadership experience and deep knowledge of safeguarding and quality improvement standards. Responsibilities include overseeing service delivery,

A leading fire detection firm based in Central London is seeking an experienced manager to lead the service delivery team. The role entails managing engineering staff, ensuring compliance with standards, and maintaining strong customer relationships. Candidates should have significant experience in

The University is looking for a Head of Service in Artificial Intelligence (AI) to spearhead building a coherent strategic cross-institutional approach. With a turnover in excess of £200 million, over 15,000 students and a total staff of approximately 2000, the University provides high quality teac

A local authority in Hampshire seeks a Head of Procurement on a temporary basis. The ideal candidate will have strong leadership skills, deep knowledge of UK procurement legislation, and experience in advising senior leaders.

As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP stream. Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of e

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the w

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. The business is evolving from a single-platform focus into a broader, CRM-agnostic offering, creating significant opportunity to

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%. You will manage relationships with serv

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. Act as the senior escalation point for critical service or customer-impacting

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands‑on, enterprise client management, team leadership and business optimisation/transformation. This is a pivotal role, within

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

This pivotal role focuses on transforming customer service delivery and requires extensive leadership experience in customer experience or contact centre operations. A leading customer solutions provider in the UK seeks a Customer Success Manager to enhance client management and support functions. O

We are seeking an experienced and strategic leader to take on the role of Head of Service for our Community Learning Disability Team (CLDT). You will lead the strategic development and operational delivery of the service, working in partnership with NHS colleagues and other stakeholders to improve o

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension. The ideal candidate will have strong ana

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. The role demands a customer-centric mindset, strong communication, and strategic thinking to build long-term relationships and deliver measura

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. The position is based in London, UK and offers opportunities for collaboration across various teams to resolve technical challenges. This ro

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space. Competitive pay of £28,000 to £29,000 annually.

Head of Service Desk – Microsoft Partner (Up to £70K DOE). As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstandin

Forward planning and service improvement. Oversight of performance, compliance and H&S. Leadership across multiple teams and service areas.

You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain the right customers through executing a customer strategy that is both globally consistent and locally powerful. You will lead the transformation of IWPB’s customer acquisition

Head of Service / Senior Leadership level. Interim Head of Community Learning Disability Team (CLDT) 📍 Location: Royal Borough of Greenwich, London. Interim Head of Community Learning Disability Team (CLDT).

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Resilient, adaptable, and confident handling challenging conversations with both customers and internal stakeho

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The position offers hybrid working options and a competitive benefits package including private healthcare and additional perks.

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

On the 14 January 2026, the Secretary of State and the Chancellor formally agreed and announced Northern Powerhouse Rail (NPR) as a high profile £45 billion programme to drive economic growth in the North by delivering new routes and major upgrades to rail links across the Pennines, North West and

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Head of Salesforce Field Service (UK & Ireland). Head of Salesforce Field Servi

A community-focused cooperative in the United Kingdom is seeking a Customer Service Assistant to support high standards of service in a busy store environment. Responsibilities include assisting customers, upholding store presentation, and engaging with the local community. The position offers compe

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Due to product innovation the b

A leading housing service provider is looking for a Head of Customer Experience to lead their Homes business. The role requires a proven leader with deep housing knowledge and experience building functions from the ground up, ensuring excellence in customer service. You will develop and direct custo

A central government digital services provider is seeking a Head of Product for the GOV. This position offers an opportunity to drive impactful changes in public service delivery across the UK. The role includes developing a clear vision and leading the product strategy to meet the needs of citizens

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

Aatom Recruitment is currently recruiting an experienced Head of Service Improvement - Children's Social Care on behalf of a local authority. Children's Social Care - Head of Service Improvement. Lead all aspects of service delivery and performance management for FFP and wider childrens social car

A local government authority in the East Midlands seeks a skilled Service Manager to lead its Passenger Transport Service. Ideal candidates will have significant leadership experience within public services, demonstrating strong people management and financial skills. The position offers competitive

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Omnichannel Customer Service & Retention Engin

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Head of Erasmus+ Customer Experience, Appeals & Complaints. Building specialist teams: Customer s

We're partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience, a