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Mission: The Operations Manager is accountable for OSI’s UK-based operations; driving the implementation of a scalable, efficient, and high-performing production and service capabilities. This role owns the full operational lifecycle from planning and execution through to final delivery and ongoing service of systems manufactured and/or delivered through OSI’s UK location. With direct oversight of production and service functions, the Operations Manager is responsible for building and maintaining robust local operations. Working in close collaboration with centralized Business Development, Engineering, Project Management, and Supply Chain teams, the incumbent ensures that all systems are delivered to design, meet applicable standards, and fulfill customer functional requirements. Responsibilities: Production & Service Management: • Lead production and service teams in the planning, scheduling, tracking, assembly, testing, configuration, and delivery of navigation components and systems., • Develop and maintain production and service schedules, aligned with customer commitments, and internal capacity., • Implement best practices (e.g., Lean, Six Sigma, JIT) to enhance quality, efficiency, and scalability of operations., • Manage end-to-end supply chain operations, with a focus on inventory control, material availability, and timely procurement to ensure seamless production and delivery activities., • Leverage OSI’s ERP systems to improve supply chain efficiency, enhance real-time visibility, and optimize planning., • Owns all production and service aspects of project delivery, ensuring execution is completed on time, within scope, and within budget., • Accountability to cross-functional teams to allocate work packages and track performance against key project milestones., • Recruit, develop, and lead multidisciplinary teams across production, service, and supply chain areas., • Monitor individual and team performance, provide coaching, and ensure accountability to performance objectives., • Serve as the operational point of contact for internal project managers, department managers and customers, ensuring timely resolution of issues and building long-term relationships., • Support business development through proposal input and technical engagement., • Represent OSI at customer meetings, on-site installations, and service activities as needed. Decision Making: • Approves operational and project-related expenditures and resource allocations within corporate limits., • Exercises decision-making authority within defined project scopes and operational objectives., • Accountable for the hiring, scheduling, performance, and quality oversight of direct reports. Qualifications: • Bachelor’s degree in Engineering, Technology, Operations Management, or a related discipline., • 8–10+ years of experience in systems delivery, preferably within defense, marine, or high-tech sectors., • Proven leadership across operations, production, project management, supply chain, and/or service delivery roles., • Proficiency with ERP/MRP systems, configuration management, and project financial controls., • Strong problem-solving skills in hardware, software, and integration challenges in complex environments., • PMP, PRINCE2, or equivalent project management certification is considered an asset.

Job Title: Technical Support Advisor Location: Hilsea, Portsmouth Fulltime: 9.00am - 5.30pm Office based: Monday to Friday Salary: £25,500 - £26,000 Contract type: Permanent Overview PureTech is a family-owned business with its head office based in Hilsea, Hampshire and is a leading provider of CCTV & Security products, distributed through a national network of trade installers. PureTech supply well recognised product brands including Dahua, Viper & Ajax. The Role: Technical Support Advisor As a key member of our technical team, you will play a vital role in delivering high‑quality support to customers using our CCTV and security systems. You will diagnose and resolve technical issues, provide clear and practical guidance, and ensure every customer receives a positive and reliable service experience. Your contribution will help maintain the smooth operation of our products and strengthen customer confidence in our technical support. Key Responsibilities: Technical Support Advisor * Provide remote technical support to customers via phone, email, webchat, helpdesk software, and remote‑access tools such as Apps and TeamViewer. * Diagnose and resolve technical issues, including fault‑finding, product testing, problem resolution, and routine system checks. * Manage support tickets efficiently, ensuring all interactions are handled professionally and resolved in a timely manner. * Escalate complex or high‑priority issues when needed to ensure customers receive a prompt and effective response. * Maintain accurate and up‑to‑date records of all support activities within internal systems. * Respond promptly to all communications and deliver a high standard of customer service at all times. * Work collaboratively with internal departments to support effective service delivery and quick problem resolution. * Assist with the evaluation of new or existing products and upgrades to support operational needs. * Contribute to the central knowledge base by sharing issues, solutions, and insights with the wider support team. * Organise and prioritise daily workload to meet targets and deadlines while supporting overall team performance. Skills and Experience: Technical Support Advisor * Strong IT skills with a solid understanding of IP networking. * Clear and confident communication. * Strong problem‑solving ability with good attention to detail. * Customer service experience, ideally in a technical setting. * Knowledge or experience of CCTV or security systems (is desirable) * Able to manage and prioritise your workload effectively. * Confident working independently and as part of a team Benefits: * Free onsite parking * Company Pension Scheme * Cycle to work scheme * 24 days annual leave plus bank holidays * Birthday Vouchers * Company Events To submit your CV for this exciting Technical Support Advisor opportunity, please press ‘Apply’ now and await further instructions

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Service – Children’s Safeguarding & Family Support. This role carries strategic responsibility for our key front‑door functions, including the Children’s Single Point of Contact, Assessment & Intervention, Family Support & Protection, and services for Children with Disabilities. We a

Demonstrable history of stabilising and transforming large scale operations, including running large-shared service / BPO operations - expertise within Finance operations (R2R, P2P). Due to the high volume of applications, we are currently receiving for roles, we will only contact candidates who mee

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. This is a pivotal role, within on

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Op

Role: Head of Infrastructure and ServiceSalary: CompetitiveLocation: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow)Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their custome

A premium eCommerce brand is seeking a Head of CRM & Customer Economics to lead email and loyalty strategies. The ideal candidate will possess extensive experience with Klaviyo, Shopify, and customer data management, focusing on AI-driven customer lifecycle enhancements. Competitive salary up to £7

Providing leadership to a team of 8 economists and being responsible for providing strategic direction and oversight of the analytical support provided to policy and strategy teams working on a key government priority of rail reform. This will include work on the financial framework (particularly ar

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. The role owns service delivery, people leadership and operational excellence,

A leading consultancy firm in Greater London is looking for a Head of IT Service Management to set the vision and strategy for service management. This role involves leading operational teams, managing service delivery, and ensuring high-quality IT services. This is a significant opportunity to infl

The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across ITSM, and IT Training. Internal: Director of Information Technology, Clinical Directors, General Managers, Heads of Nursing, Corporate leads, DT&I senior leadership, and Trust Senior Leader

The ideal candidate will have senior-level experience in customer service and a strong understanding of social housing. A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operatio

This includes full ownership of order management, customer fulfilment, domestic transport, third‑party logistics (3PL) relationships, and customer service levels. The Head of Customer Supply Chain – EU is responsible for leading and optimising the end‑to‑end customer supply chain function wi

A leading modular space solutions provider in the United Kingdom is seeking a Head of Maintenance to lead its national maintenance function. The role involves ensuring operational excellence through effective delivery of maintenance services. This position offers the opportunity to drive continuous

Candidates should have significant experience in the fire and security industry, strong organizational skills, and a commitment to enhancing service delivery. The position offers a competitive salary and benefits, including a contributory pension scheme and generous holiday allowance. A leading fire

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Based in the heart of London, it is a special place defined by community and service. Deep knowledge of fundraising regulations,

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consiste

A leading NHS Trust in Greater London is seeking a Head of Service Management to drive strategic service improvements and lead a dynamic ITSM team. The role demands extensive leadership experience and a strong background in service management within complex environments. This is a unique opportunity

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. Your friendly presence will be essential in providing exceptional customer service and contribut

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets. A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships.

The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. Responsible for regional performance of operations and service delivery, including regulatory reporting. By delivering the combined power of o

TheHead of Customer Operationsis responsible forensuring an exceptionalin lifecustomer experience by leading the teams that supportour softwareand manage our servicefor clients. We are looking for a Head of Customer Operations to play a critical role in shaping how we support and partner with our cu

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. You will manage relationships with service delivery partners and focus on providing safe, compliant homes. This is a permanent, full-time role wit

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Providing a professional first point of contact and working effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering a range of Council services which may include: Switchboard, Housing Benefit, Resident Support Fund, Foo

A recruitment agency is seeking a Head of Service for a strategic leadership role in Southeast England. This position involves overseeing various public protection services, ensuring compliance, and fostering relationships with key stakeholders. The selected candidate will manage budgets and service

A leading employee experience platform is seeking a Head of Support to lead their global support function. Competitive salary, stock options, and generous leave are part of the offer, alongside a strong team culture and meaningful work. This role requires significant SaaS support experience, team ma

We're recruiting for an experienced Head of Operations to support a major NHS organisation through a period of transformation and service stabilisation. This is the ideal role for someone who understands the realities of NHS operational pressure, knows how to get the best out of suppliers (particula

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. What the successful Head of Customer Success will bring to the team. Head of Customer Success (S

Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract. Drive continuous improvement across service performance. Lead the production and quality of monthly performanc

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. What the successful Head of Customer Success will bring to the team. They are looking for a Head

Scale, manage, and develop a global team of Customer Success Managers (CSMs) and client‑facing professionals, fostering a culture of accountability, continuous learning, and a client‑first mindset. The Global Customer Success team sits within the S&P Global Mobility segment and plays a critical

Lead, inspire and develop a team of specialists, fostering a culture of integration, resilience, and professional excellence. Contribute to the development of the GCS profession, share best practice, mentor junior external affairs professionals across government, and represent DWP in GCS networks. E

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. The Global Product

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

A software technology firm in the United Kingdom seeks a Head of AI Customer Value & Adoption to lead customer enablement and drive sales adoption of AI solutions. Responsibilities include equipping sales teams with the right messaging, leading customer engagement programs, and collaborating with cr