Trabajos head of customer success en Darlington - Page 2Crear alertas

Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value, • Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance, • Act as the regional voice of the cust

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Implementation of automated systems and AI tools that minimize headcount growth while exceeding SLAs. You deeply understand the high‑stakes expectations of B2B

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‑on leader who actively supports complex customer engagements when r

We are seeking an exceptional Head of Customer Experience to lead and shape the end‑to‑end customer journey across Fortius. Champion a customer‑first culture throughout every stage of the patient pathway. Fortius Clinic is part of Affidea Group, Europe’s leading provider of advanced diagnost

As Head of Customer Success (UK Healthcare), you will be responsible for the retention and growth of our existing NHS customer base. Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. You will lead the marketing strategy to deepen customer engagement, overseeing a high-performing team and aligning cross-functional efforts. The ideal

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. ABR Talent is seeking a Customer Success leader for a prominent SaaS company. The ideal candidate possesses proven experience in leading customer success or account management withi

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. Ideal candidates will have significant experience in SaaS support, strong product fluency, and the capability to enhance customer retention. Benefits include competitive salary, stock

Gofractional is seeking a Fractional VP of Customer Success located in Greater London. You will partner with the CEO and leadership team, leading the Customer Success function to enhance customer value delivery and drive retention. Ideal candidates will have project-based leadership experience, a st

We are seeking an exceptional Head of Customer Experience to join our senior leadership team, reporting to the Director of Communities & Customer Service. You will lead the organisation’s customer function across Contact Centre operations, customer engagement and complaints, feedback and insight,

A data technology company in Greater London seeks a Director of Solutions Engineering to lead the Solutions Engineering team, ensuring customers maximize the value of their platform usage. This role involves providing technical expertise, engaging with clients, and driving solutions to enhance custo

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. The position offers a competitive salary, comprehensive benefits, and a collaborative culture focused on success. A leadin

The position offers a hybrid working model and an array of comprehensive benefits including leave options and salary packaging. Whiddon is seeking an experienced Sales and Customer Service Manager to lead admissions and sales functions. This role is crucial for driving occupancy and exceptional cust

As our Head of Global Customer Service, you’ll be part of the Customer Service team working closely with brilliant people across the business. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, au

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. You will be responsible for ensuring customer satisfaction, leading a motivated team, and upholding service standards. The role offers competitive bene

A leading technology firm in Greater London seeks a Senior Director - Customer Success to lead their Technical Success team. The role requires at least 10 years of experience in customer success or solutions consulting within enterprise SaaS. You'll drive customer transformation and ensure success b

A cutting-edge workforce management firm is seeking a strategic Customer Success Leader to enhance engagement with enterprise clients and self-serve users.

Working closely with Product Marketing, Sales, and Customer Success, you’ll turn customer marketing into a measurable growth engine supporting activation, retention, and expansion while strengthening Dentally’s reputation and customer advocacy as we grow internationally. We’re innovators, rele

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Trade Mastermind University Headquarters in Peterborough – the world's first dedicated university for trades – featuring a 300‑person eve

This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock options, and generous leave are part of the offer, alongside a strong team culture and meaningful work. A

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. You'll be the single point of accountability for retention, expansion, and account health - leading a small team and wor

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

Head of Global Customer Service. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, automation, and AI‑driven service delivery. Global Strategy & Standards: Define the global customer service visi

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Team L

Sitting on the Customer leadership team, this role provides oversight and leadership of the Customer & Commercial Programme benefits and ensures alignment between functional strategies, investment priorities, and Heathrow’s business plan. CLT team effectiveness - Own the strategic cadence, agendas

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni‑channel strategies, and familiarity with A/B testing methodologies. This role is based out of our Restauran

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the delivery of training, support

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards. This pivotal role requ

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. This is a newly created role, offering a unique opportunity to shape and deliver an outstanding, en

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

Paragon Asra Housing Limited seeks a Head of Neighbourhood Services to lead and innovate community engagement and service delivery. This senior leadership role involves driving performance while ensuring a customer-focused approach to enhance resident satisfaction. The ideal candidate will have sign

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Checkout, Payments & Trust*** Own the friction

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business. We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery

You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. You'll lead a global team of ten, with seven direct reports and one team lead you’ll coach to independently run their sub‑team of three. Our people

Prospero Teaching is seeking a passionate Head of Year to join a community school in Manchester. Competitive pay of £140/day is offered. This full-time role involves leading a team of tutors, ensuring high-quality pastoral care, and supporting student wellbeing.

Cadmus is seeking a Head of University Success to establish and lead their customer success function in the UK. This role requires a minimum of 6 years in customer success, with a strong focus on higher education and SaaS platforms. The ideal candidate will possess a deep understanding of EdTech, ex

Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily. A strategic and client‑focused Head of Client Success to own and elevate the end‑to‑end client journey from onboarding through