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We are seeking a highly organised and technically proficient Estate Manger to join our dynamic team. This role will be primarily focused on the comprehensive management of luxury residential and commercial properties, while also encompassing general office administration responsibilities. The ideal candidate will bring proven experience in project coordination, building systems, and contractor management, along with the ability to support a well-functioning office environment through effective communication and organisational skills. Reporting to the Head of the Department, the successful candidate must demonstrate strong technical knowledge, attention to detail, and the ability to manage multiple priorities in a professional and discreet manner. Key Responsibilities Coordinate and oversee all construction and refurbishment projects for high-end residential and commercial properties, ensuring alignment with design briefs, timelines, and owner expectations. Liaise with architects, engineers, contractors, consultants, authorities, and property management teams to ensure seamless project execution. Assist in design development and contribute to achieving the owner's vision for each property. Monitor budgets, track expenditures, and prepare regular financial reports to ensure cost control and transparency. Implement and maintain efficient operational systems and maintenance schedules to support long-term property performance. Plan and manage both planned and reactive maintenance activities to maintain high standards and minimise downtime. Act swiftly in response to property-related issues or emergencies, taking appropriate corrective actions. Manage procurement processes, liaise with suppliers, and resolve invoicing and account queries. Maintain and review technical documentation including as-built drawings and O&M manuals, ensuring compliance with Health & Safety regulations. Key Requirements Minimum 5 years of experience in a similar role, with a strong focus on property and project management. On-site supervision or inspection experience in the construction industry. Thorough understanding of architectural design, MEP systems, and construction processes. Proven ability to identify and troubleshoot faults across building systems and installations. Familiarity with BMS, home automation, AV, and IT systems. Proficiency in reading CAD drawings, blueprints, specifications, and contracts. Experience with high-end or listed properties and an understanding of compliance requirements. Soft Skills Excellent communication skills and the ability to liaise with diverse stakeholders including contractors, consultants, and owners. Highly organised and detail-oriented, with the ability to manage multiple tasks effectively. Proactive and solutions-oriented, with the ability to act decisively under pressure. Professional, discreet, and trustworthy, maintaining confidentiality at all times. Self-motivated and capable of working independently while also being a collaborative team player. Other Requirements Proficient in Microsoft Word and Excel. Valid UK driving licence. Willingness to travel internationally when required. Self-Employed Professional Only shortlisted candidates will be contacted. TPBN1_UKTJ

Engineering Manager – Water Perm/Contract: £75k-£90k/ £450-£500pd outside ir35 Location : Manchester Hybrid : 1-2 days WFH, the rest in the office Role Purpose The Engineering Manager leads a multidisciplinary engineering team to deliver high-quality water industry design projects. The role ensures all design outputs meet technical, safety, programme, and client expectations while driving innovation, compliance, and best-practice engineering standards. Key Responsibilities Leadership & Team Management • Lead, develop, and mentor multidisciplinary engineers, CAD technicians, and graduate engineers. • Act as the Professional Head for the design function, providing technical authority and oversight. • Promote a culture of continuous improvement, technical excellence, and safe design practice. Design Management & Technical Oversight • Identify, implement, and communicate efficient, safe, and value-engineered design solutions. • Ensure designs comply with all relevant technical, professional, and water company standards. • Approve design packages and ensure outputs are integrated, coordinated, and quality compliant. • Lead the use of appropriate engineering software, including BIM and 3D modelling tools. • Review, interpret, and brief the team on standards, procedures, and updates. Project Delivery & Commercial Control • Manage the production of design deliverables within agreed timescales and resource allocations. • Ensure design-related project changes are accurately recorded and communicated. • Lead the estimating of design hours and support bid development where required. • Oversee formal processes and procedures, ensuring consistent quality and governance. Required Qualifications & Experience • Minimum 10 years' experience in the regulated water industry. • Graduate Degree or HND in an engineering discipline. • Strong IT skills and familiarity with modern engineering software. • Chartered Engineer status. • Proven experience leading multidisciplinary design teams and delivering complex engineering projects. • Full driving licence and access to a vehicle. Preferred Qualifications & Experience • Chartered or actively working toward chartership. • Strong understanding of MEICA, civil, and process engineering design. • Demonstrated ambition to take a senior leadership role within an engineering design function. Key Skills & Competencies • Strong communication and stakeholder management skills • Results-focused mindset with a drive for high-quality delivery • Excellent technical knowledge across relevant engineering disciplines • Ability to develop self and others • Strong problem-solving and analytical skills • Effective team leadership and collaboration TPBN1_UKTJ

The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? -Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. -Responsible for EUC service delivery, ensuring availability, performance, and compliance. -Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. -Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. -Manage Intune migration and endpoint refresh programmes. -Oversee AV device management (Surface Hubs, Cisco, Neat Boards). -Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. -Drive automation, standardisation, and proactive monitoring. -Act as escalation point for EUC-related incidents and problems. -Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management -Maintain structured documentation and SOPs for EUC services. -Support internal communications and cross-team knowledge sharing. -Contribute to CMDB accuracy and asset lifecycle governance. -Participate in team engagement and improvement workshops. -Lead and assurance of onboarding new devices and services. -Represent EUC operations in governance forums. Service Delivery -Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. -Responsible for MDM tooling and endpoint refresh programmes. -Administer Windows Operating System, Office 365, and third-party applications. -Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. -Maintain accurate configuration and asset data in ITSM Tools. -Lead on service validation and testing for new deployments. -Manage vendors and suppliers to ensure service continuity and upgrades. -Monitor endpoint performance and identify improvement opportunities. -Manage patching, backup, and DR readiness for endpoint platforms. -Lead onboarding of EUC services into operational support. Strategic -Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. -Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. -Write Statements of work, engaging in supplier workshops to determine solutions where necessary. -Contribute to service catalogue evolution and governance frameworks. -Recommend tooling improvements and automation opportunities. -Provide input into training needs and capability uplift. -Liaise with senior stakeholders on EUC priorities. -Develop metrics and dashboards for EUC performance and risk. -Advocate for cost-effective and scalable endpoint solutions. Support -Act as escalation point for EUC-related incidents and problems. -Conduct root cause analysis and manage known error records. -Provide mentoring and guidance on structured troubleshooting. -Support resolution of ad hoc technical issues with a strategic approach. -Deliver remote support to Newcastle office and mobile users. -Collaborate with Problem Management Lead to remediate recurring issues. -Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk -Implement endpoint security controls and compliance policies. -Collaborate with InfoSec on vulnerability remediation and access governance. -Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). -Track and report on endpoint-related risk metrics and posture improvements. Development -Contribute to automation scripts and tooling enhancements. -Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity -Provide capacity for major and urgent incidents. Working Environment & Requirements -You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives., • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration., • Collaborative, structured, and improvement-focused mindset., • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android)., • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle., • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards)., • Experience with MDM policy design and administration., • Strong communicator across technical and non-technical audiences., • Able to produce SOPs, runbooks, and user-facing guides., • ITIL 4 Foundation., • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable)., • PRINCE2 / AgilePM or equivalent delivery discipline (desirable)., • Microsoft Certified: Modern Desktop Administrator Associate (MD-102), • Work in accordance with the NAO s values and champion our diversity and inclusion strategy., • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism., • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities., • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders., • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective., • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others., • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so., • Comply with corporate responsibilities and support others to do so., • Take ownership of delivering high-quality work to time and quality standards., • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented., • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders., • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.

Head of Pre-sales - Euston Road, London, EnglandCompany Description At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems. As part of 74Software , we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance. Job Description Location: Euston Road, London. Contract type: Full-Time, permanent. The Head of Pre-Sales is responsible for leading and managing the pre-sales function, ensuring alignment with sales, product, and delivery teams to drive revenue growth. This role involves developing solution strategies, managing a team of solution consultants and product experts and engaging with clients to understand their business needs and demonstrate how the company’s solutions deliver value. Your role involves providing strategic direction, mentoring, and ensuring the team’s alignment with the SBS’s sales objectives. This position requires the ability to work cross-functionally with the sales and product teams. What will the role involve? Team Leadership and Management • Recruiting, coaching, and mentoring a team of high-performing presales consultants., • Setting performance standards, conducting performance reviews, and managing the team’s workflow., • Providing guidance and mentorship to team members, helping them improve their skills and product knowledge., • Developing and implementing presales strategies that align with SBS’s goals and client needs., • Collaborating with the sales team to identify potential clients and develop strategies to engage them effectively., • Enabling strong pre-sales collateral, whether it is customer-winning demos or presentations, or just building relationships to understand the need., • Providing technical and product expertise during sales meetings with prospects and existing customers., • Addressing customer concerns and objections, working to overcome barriers to closing deals., • Staying up to date with industry trends, market changes, and the company’s products or solutions to ensure presales strategies remain competitive., • Maintain accurate records of presales activities, including customer interactions and progress., • Regularly reviewing and improving presales processes. This could include implementing new tools or refining existing processes to enhance the efficiency of presales activities., • In-depth knowledge of the software industry and the competitive landscape, including knowledge of the latest trends and technologies, • Strategic thinking and problem-solving abilities, • Experience in RFP’s and RFI’s, POCs, • Experience working with global customers, • Fluency in English is essential; French language skills are highly desirable., • Strong presentation skills, • Excellent interpersonal skills and adept at working with multiple stakeholders, • Good technology background and knowledge of system and application design, • Strategic impact in a high-visibility leadership role, • Global collaboration with teams across Europe and beyond, • Freedom to lead and innovate in a dynamic, fast-moving environment, • In-depth knowledge of the software industry and the competitive landscape, including knowledge of the latest trends and technologies, • Strategic thinking and problem-solving abilities, • Experience in RFP’s and RFI’s, POCs, • Fluency in English is essential; French language skills are highly desirable., • Experience working with global customers, • Strong presentation skills, • Excellent interpersonal skills and adept at working with multiple stakeholders, • Good technology background and knowledge of system and application design, • Competitive salary, • Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations, • Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider At our organisation, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required. TPBN1_UKTJ

Job Title: Tech Ops Manager Location: London, Hybrid (Travel required) Department: Technology, Drone Services Type: Full time, Permanent About Us: Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries. Our business is split into two key areas: Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services. Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world. With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility. The role We’re looking for a Technical Operations Manager to help design, build, and deliver world-class drone services across the globe. Based at our London HQ, you’ll turn ambitious customer ideas into operational reality, from defining concepts to getting aircraft in the air. You’ll thrive on solving complex problems, running customer workshops, and translating data into smart, scalable solutions. Whether it’s scoping new drone delivery routes or preparing regulatory approvals, you’ll be at the heart of the action. You’ll work closely with our Technology, Flight Ops, Commercial, and Regulatory teams, reporting directly to the Head of Technology and helping shape the systems that make large-scale drone operations possible. If you’re driven by innovation, detail, and impact, this is where you’ll make your mark. Role & Responsibilities Conduct data and GIS analysis using a variety of tools, primarily Excel, Power BI, and QGIS. Perform due diligence on drone manufacturers and help shape the fleet. Take ownership of creating regulatory documents in support of our Beyond Visual Line of Sight missions. Develop new internal user guides, processes, and procedures to support the flight operations team. Collaborate with Skyports' technical partners to design systems that enable bespoke customer use cases. Lead the scoping of new use cases for potential customers and support the full project lifecycle from inception to delivery. Ensure aircraft in-service availability by analysing data and liaising with OEMs, as well as internal flight operations and commercial teams. Create collateral for presentations and workshops, both internal and external, with opportunities to develop your presenting skills. Act as a subject matter expert during initial deployments to support the flight operations team. Background Requirements One or more of the following: Degree in engineering or other relevant degree minimum of 2 years of analyst/consultant experience Demonstrated track record in solving complex problems and taking initiative Talent for creating well-structured, high-quality documents and presentations The ability to convey complex technical concepts to a non-technical audience Excellent communication skills. You’ll be working in a team that moves fast and, above all, values candid communication and feedback Flexibility to travel up to 25% of the time Preferred Experience in building automated workflows with tools like n8n Demonstrated track record of teaching yourself new skills Demonstrated passion for the aviation industry How to Apply: If you’re passionate about drone technology and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role. Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Work Location: In person

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