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Lead shop staff, ensuring customer service and completion of sales orders. Allocate duties and organise shop-floor activities according to customer demand, sales priorities and operational needs. Establish staff schedules and monitor attendance, performance and compliance, reporting staffing and training needs to management. Communicate operational matters to management, including staffing concerns, delivery issues, stock availability and factors affecting sales. Monitor customer queries, feedback and complaints. resolving issues where possible, escalating matters to management. Support staff with product enquiries, promotions and customer service, guiding staff to improve sales and service.