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Head of Spatial, Exhibition and Set Design Full time, Permanent Based in Norwich Wanted – an experienced Head of Spatial, Exhibition and Set Design Manager to lead, guide and support our exceptional team of talented spatial designers The role As we continue to deliver exceptional live event experiences, exhibitions, and interior installations for our clients, we are looking to recruit an experienced Spatial Design Manager ideally from an agency background to lead, galvanise and drive the development of our team of spatial designers. You will be responsible for driving excellence and innovation within our spatial design offering to our clients from within our Norwich studio from concept to manufacture. An experienced people manager you will provide line management of the Spatial Design team on a day-to-day basis in everything from performance, training and development, team briefings, studio work allocation, resources, and welfare. You will also be an excellent senior level spatial designer who is technically competent with an outstanding understanding of creating design environments and spaces that exceed client briefs. You will have experience of creating visuals, accurate scaled floor plans, component drawings, creative sketches as well as the ability to provide detailed manufacturing drawings. You will need a high level of understanding of Vectorworks and Unreal Engine software for producing visuals. The successful candidate will have prior experience of the corporate event/installation/exhibition industry working alongside producers/project management and manufacturing teams. With first rate client facing skills and prior experience with supporting pitches and presentations you should be enthusiastic, solutions orientated, well organised, who can multi-task and work to strict deadlines whilst still delivering great service. Prior experience of quoting is essential for spatial design elements. Main duties: • The day-to-day line management and supervision of the Spatial Design team including performance management, training and development, individual one to one meetings and team briefings etc., • Manage the work schedules within the Spatial Design Team, planning ahead, meeting deadlines, managing staff time and holidays, resources and budgets. To delegate and allocate projects monitoring the timelines for completion on work/tasks., • Lead on project from a design perspective from inception to de-brief, including how to gain understanding of a client’s objectives, the ability to brief colleagues effectively, empathising with the client’s requirements, the application of skills and leadership under pressure while supporting Account Managers and Project Leads to deliver the best solution available, • Embed and drive a production understanding within the design process ensuring designs are rigorously interrogated to be fit for purpose from a manufacturing, budgetary and timescale perspective, • Liaise effectively with all internal teams to ensure the effective relay and cascade of information, • Lead the Spatial Design team as required for creatively interpreting briefs, • Creatively lead on the concept creation for project and support a creative mindset throughout the team, • Create detailed floor plans and technical build/manufacturing drawings, 3d models using Vectorworks, • Manage the Spatial Design Team creating budgets and timescales for projects keeping the relevant Project Lead updated with the progress and costs, • Create visual designs, renders and technical build/manufacturing drawings with the relevant software., • Lead and support with pitches and presentations, • To be an expert in your field by volunteering innovative creative input and bespoke design ideas to present to key stakeholders, • Undertake comprehensive site visits when required, liaising with relevant stakeholders, • Gather information using available resources to cost out a reasonable estimated quote, • Contribute proactively through on-going communication, meetings etc. with all appropriate departments., • Take responsibility for being at the forefront of the design profession by keeping abreast of new developments in design and technology., • To actively pursue commercial and creative opportunities for Pb. The person • 3 + years experience in a similar Senior Spatial Design Manager/lead role (E), • Excellent people manager with the ability to manage a studio team (E), • Detailed knowledge of spatial design including exhibitions, conference stage sets, and hospitality spaces (E), • Experience of managing project workflow through a studio allocating projects to team members (E), • Experience of delivering projects from concept to delivery in a pressurised environment to deadlines (E), • Excellent working knowledge of the Adobe Creative suite, Vectorworks and Unreal Engine (E), • Knowledge of Photoshop and/or Illustrator (D), • Creating and managing project budgets (E), • Confident communicator with excellent interpersonal skills (E), • Good presentation skills when client facing (E), • Experience of supporting pitches and presentations (E), • Good problem solving skills (E), • Professional or degree level qualification in Exhibition/Spatial Design or similar discipline (D), • Experience of communicating with clients on creative projects and client briefs (E), • Experience of conceptual design and hand drawn sketching (E), • Experience of quoting (E), • Experience and awareness of Health & Safety requirements relating to Exhibition & Spatial work (E), • Experience in the live events industry (D), • Detailed knowledge of manufacturing and onsite construction (D) About us This is a unique opportunity to join Production bureau Limited which is a growing multi-service brand agency based in Norwich as we celebrate over 35 years in business. With three offices in the UK, two in Norwich and one in Edinburgh employing circa 100+ staff, we continue to successfully deliver creative projects all over the globe for some of the most respected companies across multiple sectors. Benefits include: • Competitive Salary, • 30 days Annual Leave (4 pre-allocated over the Festive period), • Life Insurance, • Critical Illness Insurance, • Medical, Dental and Optical Insurance, • Income Protection Insurance, • Bike to Work Scheme, • Tech Scheme, • Staff Social Activities, • Learning & Development Opportunities Please provide a link or PDF to showcase some examples of your previous work as part of the process. Competitive salary and benefits. Interested in joining a company with a vibrant culture then send your CV and covering email or complete a job application form to Julia Marchant, Head of HR at . We would encourage you to visit our website for further information on the role referring to the job description and person specification to establish suitability. Candidates must hold the appropriate documentation to work in the UK as we do not hold a sponsorship licence and be within a daily commutable distance to our Norwich offices.

Customer Operations Advisor Reporting To: Customer Operations Manager Contract: Permanent (Mon-Fri 9am – 5pm) Location: Norwich Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993 Citation ISO provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs; with a background in administration, customer service or support., • Your accuracy is a key strength., • You will have a passion for delivering exceptional service to customers and colleagues., • Motivated and resilient, adaptable, strong organisation skills with the ability to multitask / prioritise appropriately, • You will love to build great relationships and build rapport easily creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication, • Ability to understand and retain complex procedures., • Natural problem solver and decision-making skills, • You will have a high level of attention to detail and commitment to quality, • Can do attitude, • Computer literacy including strong knowledge of word, outlook and excel, • Previous experience of working CRMs advantageous, • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addendums in timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amends, issuing new contracts or contract addendums and update all relevant systems / departments with relevant changes, • Contract Addendums; produce relevant client contract(s) and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales., • Novation Agreements; produce Deeds of Novation and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact, • Live chat; provide live chat support, • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email etc., • Customer enquiries; progression of customer enquiries workstream including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs., • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve., • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends, • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude, • Strong attention to detail and confident handling data, • Good communication skills (written and verbal), • Organised and able to manage multiple tasks effectively, • Quick to learn new systems, products, and processes, • Comfortable working cross-functionally in a team environment, • Basic proficiency in Microsoft Word, Outlook, and Excel, • Experience using CRM systems (Salesforce desirable), • Reliable, adaptable, and ready for any challenge

We have a temporary full time vacancy (38hrs per week) - fixed term contract until 31st March 2027 for a Senior Shift Team Member, shift work including weekends and sleep in shifts (£70.47 per sleep in shift) Part time - 38hrs per week Fixed term contract until 31st March 2027 Salary - £27,254- £31,537 per annum (depending on experience) The main purpose of the job is to understand and work with adults who may have experienced trauma linked to homelessness, addiction, mental or physical health needs, family breakdown, criminal activity and other disadvantages. The post holder will be part of a team providing person centred and trauma informed support to single homeless people living within homeless services accommodation. You will be working across these four projects - The Somewhere Safe to Stay Hub Bishopbridge House Dibden Road Hostel St Martins House We are looking for: Someone with the passion and drive to support anyone finding themselves in this situation. Evidence of emotional resilience and tenacity to provide support, even when faced with resistance. Experience of supporting people who have poor mental health, addictions or who are ex-offenders. Ability and willingness to be flexible. Someone to demonstrate confidence, adaptability and conscientiousness, have empathy with the people we support and the determination to make a difference. You can expect: A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law. Up to 31 days holiday and from your first day an additional birthday holiday to be taken in your birthday month. Because work-life balance matters, you'll have the opportunity to buy extra annual leave, through our buying holiday scheme. Employee Assistance Programme (EAP)- that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of lifes issues or problems. Including up to 10 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT. We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world. Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones. Access to discounted products and services, including: Blue Light discount card, wellbeing platform, Pension scheme and life insurance. For further information on the role, please contact Billy Thornton Head of Housing Response on 01603 666563. TPBN1_UKTJ