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A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm. You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels. You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community. What else makes Ipsos special? • We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!, • We provide award-winning training, setting you up for success., • We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone., • We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability. Plus, as an Ipsos interviewer, you’ll enjoy access to: • Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!, • Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness. This job might be for you if: • You love meeting new people and hearing their stories., • You’re comfortable striking up conversations and putting people at ease, even in unexpected situations., • You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss., • You’re passionate about your community and want to have a voice in shaping its future. Sound like a good fit? Apply now and join our team of Market Research Interviewers.

Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here’s more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn’t just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What will you spend your time doing? • Support like a leader. Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive., • Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them., • Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what’s expected., • Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the behind-the-scenes work is solid., • Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: • You lead by example. You’ve helped manage teams before and know how to bring out the best in others., • You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued., • You keep things running. You help ensure smooth operations — efficient, clean, compliant — even when things get hectic. Keeping it real We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be. What’s in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. • Pay rate: £32,000 - £35,000, • Quarterly BONUS that rewards the hustle, • Extra holiday – more time to recharge, • Life assurance – we’ve got you covered, • Free chicken & chips every shift, • 25% staff discount, • Gym discounts to keep you moving, • 200+ high street perks & cashback, • Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you. Ready? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

A Day in the Life of an Ipsos Field Market Research Interviewer \n Imagine it: \n It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm. \n You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels. \n You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community. \n\n What else makes Ipsos special? \n\n • We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!\n, • We provide award-winning training, setting you up for success.\n, • We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.\n, • We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.\n\n Plus, as an Ipsos interviewer, you’ll enjoy access to: \n\n • Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!\n, • Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.\n\n \n This job might be for you if: \n\n • You love meeting new people and hearing their stories.\n, • You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.\n, • You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.\n, • You’re passionate about your community and want to have a voice in shaping its future.\n\n \n Sound like a good fit? Apply now and join our team of Market Research Interviewers.

HR Business Partner | North of Scotland | Major Infrastructure Projects \n £60-70,000 + bonus + car allowance + bens \n \n Middlemore are exclusively partnering with a leading infrastructure organisation to recruit an experienced HR Business Partner to support two of the UK's most significant power transmission projects in the North of Scotland. \n \n This is a fantastic opportunity to step into a highly strategic HR role where you'll work as a trusted advisor to senior operational leaders, influencing business decisions and shaping the people agenda across large-scale, high-profile projects that are helping deliver the UK's energy future. \n You'll lead the delivery of a comprehensive People Plan, driving organisational effectiveness, talent and succession planning, employee engagement, change management and complex employee relations. You'll also coach senior stakeholders, lead project mobilisation activities, oversee a small HR team and collaborate with specialist HR functions to deliver best-in-class people solutions. \n We're looking for an experienced HR Business Partner with a proven track record of partnering with senior leaders within complex, fast-paced, matrix organisations. Experience of organisational change, employee relations, coaching, workforce planning and working within a unionised environment will be highly advantageous. \n \n The role is based across project offices in Fort Augustus and Elgin, so flexibility to travel between sites is essential, with occasional visits to the organisation's Scottish head office. Smart working flexibility is also available. \n \n If you're looking for a role where you can genuinely influence business performance, lead strategic people initiatives and be part of projects that will leave a lasting legacy across Scotland, we'd love to hear from you. \n \n For a confidential conversation, please contact us today or apply directly. \n

This is a part-time role, with working hours to be agreed and confirmed upon offer of employment. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 22 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Level 4: Associate Director Location: Regional (Outside London) Hybrid working: Currently a minimum one day per week in the office The UK&I FS Partner Experience Leader is accountable for leading the Partner Talent agenda across the UK&I Financial Services business, ensuring a high-performing, future-ready and engaged Partner population. The successful candidate will work closely with colleagues from across the Super Region and UK&I FS to deliver a consistent Partner experience which leverages the enablement functions provided by UKI. A key objective of the role is to work closely with colleagues from across the various Talent functions to streamline processes and wherever possible, have a single process operated across the Super Region. The role sits at the centre of Partner talent, performance and development, driving a coherent and connected experience from promotion pipeline through to senior partnership and succession. The role provides leadership of Partner Performance, Development, Succession Planning, Talent Reviews and Partner Experience, working closely with Strategic Talent Partner, Head of UK&I FS Talent, Service Line Leaders, Super Region Talent Development and broader business leadership to strengthen leadership pipelines, enhance partner effectiveness and support the long‑term success of the partnership. The role acts as the connector across multiple talent processes, ensuring an integrated approach that supports business priorities, strengthens leadership pipelines and enhances the overall partner proposition. As the owner of the UK&I FS Partner Support framework and associated talent processes, the role is responsible for ensuring the Partner proposition remains relevant, impactful and aligned to evolving business priorities. The role delivers insight‑led talent strategies, oversees key partner lifecycle activities and drives the continuous enhancement of the Partner experience across all career stages. The successful candidate will combine strategic thinking, exceptional stakeholder management and strong programme leadership skills to influence senior leaders, drive change and deliver measurable impact across the Partner population. • Lead a small team of Talent colleagues to deliver across the partner talent agenda., • Work closely with colleagues from across the UKI Talent function to deliver one consistent talent experience to our Partners., • Bring together virtual teams as needed to deliver the requirements of the partner talent agenda., • Own the UK&I FS Partner development strategy and portfolio., • Oversee Partner Readiness, Career Advocacy, executive coaching and leadership development initiatives., • Curate development experiences aligned to business priorities and future leadership requirements., • Ensure effective integration of global, regional and UK&I development offerings., • Working with the L&D team, evolve the UK&I FS Partner Support Model and associated development ecosystem ensuring appropriate support at the key partner stages – pre-partner, early stage, general stage, and through to retirement., • Ensure an exceptional experience across key partner career milestones, including admission, onboarding, promotion and leadership transitions., • Leverage partner feedback, talent insights and business requirements to continuously enhance the Partner proposition., • Oversee the partner promotion and admission processes for EP and NEP., • Partner Performance & Talent Governance, • Working closely with the Super Region Partner Finance team, lead the UK&I FS LEAD for PPEDDs process, ensuring effective goal setting, performance assessment at mid‑year and year‑end., • Evolve the current goal setting and performance measurement metrics to reflect behaviours and teaming to a greater extent., • Partner with Service Line Leaders to drive consistency, fairness and quality across performance management activities whilst ensuring DE&I is actively considered at all stages., • Provide performance and talent insights to support business and leadership decision‑making., • Working with the UK&I FS Talent team, lead the annual Partner Talent Review process across UK&I FS., • Drive succession planning activities for key leadership and business‑critical roles., • Assess leadership pipeline diversity, strength, readiness and future capability requirements., • Identify talent risks and development priorities, providing strategic recommendations to senior leadership., • Act as a trusted advisor to senior leaders on Partner talent, development and succession matters., • Lead strategic initiatives that strengthen leadership capability and organisational effectiveness., • Influence and shape future Partner talent strategies in partnership with Super Region and relevant stakeholders., • Champion a data‑driven approach to talent decision‑making and workforce planning., • Partner Learning Implementation: Collaborate with the Super Region to coordinate and execute Partner learning initiatives, including Ethical Behaviour training., • GFS Programmes: Oversee the implementation of GFS programmes in collaboration with partners, ensuring these initiatives are aligned with overarching strategic objectives., • Established Senior Manager level experience in a complex, matrixed environment., • Self‑starter – this is a new role and therefore, the successful candidate will need to shape the role, work autonomously but also partner collaboratively across the existing teams within the Super Region., • Advanced influencing and change management expertise, with credibility among senior stakeholders, • Client‑focused with strong networking and collaboration capabilities throughout the EY network, • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next., • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way., • All in leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs., • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. Please note. Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. #J-18808-Ljbffr

Room Attendant AC by Marriott Inverness, Glebe Street, Inverness, Scotland, IV1 1VR Rate: £13.50 | Hours: Guaranteed Hours Each Week Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Room Attendant, you will report to Head Housekeeper and be responsible for supporting the housekeeping team in the day to day running of the department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. Benefits also include: • Life Insurance, • DiscountStore with discounts from ASDA, O2 & more, • Discounted hotels and flights, • Employee Assistance Programme, Includine HSF Assist, • Low-cost health insurance, • Full workplace pension scheme, • 28 days holiday Your role will include: • Cleaning guest rooms to the hotel standard, • Replenishing linen and guest supplies, • Providing a great guest experience, • Reporting any maintenance faults and deal with lost property, • Ensuring that all appliances, fixtures and fittings are safe and work in accordance with regulations and report any faults to the Head Housekeeper. If you have previous experience of working in a housekeeping environment or your looking for a new challenge and want to join a business that offers you exceptional development and potential to progress, apply now. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process. JBRP1_UKTJ

Photographer – North of Scotland If you have a love of photography and working with children we want to hear from you. We are looking for enthusiastic and energetic people, preferably with school photography experience (but not essential as full training is provided), in a term time permanent role and also on a zero hours contract to work with our friendly team in Inverness, covering the North of Scotland. H Tempest Ltd is the nation’s largest school photography company with over 500 employees. Our Head Office and Laboratory is based in St Ives, Cornwall and our Photographers are resident throughout the UK. We take photographs of children at playgroups and nurseries, primary and secondary schools and graduates at universities and colleges as well as the Armed Forces and Corporate Photography. Do you want to join us We are committed to making sure that H Tempest remains the best in the business and a great place to work. Our staff are the most important asset and therefore we will continue to invest in you! We support our Photographers to develop their skills and achieve brilliant photos but to be successful in this job you will need to: Provide an excellent all-round customer service experience for clients Maintain a great relationship with current client base and enjoy meeting new people Make everyone smile, from babies and children to adults Be enthusiastic and energetic with a pleasant manner and professional demeanour Be happy to work both as part of a small team and also independently Be flexible in working times; early starts are sometimes necessary particularly through the autumn term Experience photographing in schools an advantage but not essential Be happy to travel and have more than twelve months driving experience with full UK license Be willing to undergo a DBS check and provide two referees, prior to starting with us In a term time permanent role you will enjoy the following benefits: Term-time: enjoy school holidays, weekends and quieter times of the academic year when there is little or no photography Starting monthly salary: £800 paid on a monthly basis, with performance related reviews and possible increments made every six months for the initial two years of service. In addition, commission is generated from the sale of photographs taken by you. If your commission exceeds your annual salary a balancing payment is due. There is the opportunity to earn extra money during quieter periods with our university graduation team Company vehicle: you may be provided with a taxed, insured and maintained company vehicle which will be discussed at interview Equipment: full photographic equipment is provided Expense reimbursement: we reimburse all authorized business-related expenses Pension scheme: after 3 months of service we will enrol you in the Pension scheme (you can opt-in sooner). Life cover also becomes available on the 1st of August after one year’s service Professional training: we provide full training at the start of employment and on-going training and support. Training includes Health & Safety and Manual Handling. We will give you great, industry leading field-based training for the role to ensure you succeed On a zero hours contract you will enjoy the following benefits: Term-time: zero hours contract to cover our busiest periods mainly from September to the end of November and Easter to the end of June Daily rate: £120 per day/£60 per half day. In addition, commission is generated from the sale of photographs taken by you. If your commission exceeds your salary a balancing payment is due. Company vehicle: is not normally provided but may be discussed at interview Equipment: full photographic equipment is provided Expense reimbursement: we reimburse all authorized business-related expenses Pension scheme: after 3 months of service we will enrol you in the Pension scheme (you can opt-in sooner) Professional training: we provide full training at the start of employment and on-going training and support. Training includes Health & Safety and Manual Handling. We will give you great, industry leading field-based training for the role to ensure you succeed FOR YOUR APPLICATION TO BE SUCCESSFUL YOU MUST ATTACH A COVERING LETTER INCLUDING: Your postal code / full address Your date of birth (this is for vehicle insurance purposes) Any endorsements on your driving licence (you must hold a UK driving licence) * Any other points which you believe would assist your application, including any previous experience working with children Thanks for reading our advert. If you are excited about the role we’d love to hear from you so click on “APPLY” today and send us a copy of your CV. We can’t wait to see it! Deadline for applications 24th August

A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm. You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels. You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community. What else makes Ipsos special? We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running! We provide award-winning training, setting you up for success. We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone. We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability. Plus, as an Ipsos interviewer, you’ll enjoy access to: Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money! Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness. This job might be for you if: You love meeting new people and hearing their stories. You’re comfortable striking up conversations and putting people at ease, even in unexpected situations. You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss. You’re passionate about your community and want to have a voice in shaping its future. Sound like a good fit? Apply now and join our team of Market Research Interviewers

Are you an experienced customer care professional looking for your next leadership opportunity? We're seeking an exceptional Customer Service Team Leader to join a busy healthcare supplies team in Inverness. This is an excellent opportunity for an experienced people manager who thrives on delivering outstanding customer care, driving operational excellence, and developing a high-performing team. If you have a passion for customer service, team management, continuous improvement and creating an exceptional customer experience, we'd love to hear from you. Easily accessible location by public transport / Free onsite parking. A permanent, full-time opportunity, working 37.5 hours per week, Monday - Friday, 9am – 5pm. Excellent employee benefits include 25 days' holiday (+ bank holidays), healthcare benefits, annual salary review, and blue light discount card. About the opportunity As Customer Service Team Leader, you will take overall responsibility for the day-to-day operations of a regional dispensing centre, ensuring patients and healthcare professionals receive an efficient, accurate and high-quality service. You'll lead a small dedicated customer service team, oversee operational performance, and create a positive, supportive working environment where colleagues can thrive. This is a hands-on management role where you'll combine customer service leadership, operations management, performance management and stakeholder engagement to deliver excellent outcomes for both patients and the business. Customer Service Team Leader key responsibilities will include Leading the dispensing team to promote a positive and service focused working environment. Managing the operations of the Dispensing Centre in line with Standard Operating Procedures. Responsible for ensuring Clinical Governance for the Dispensing Centre. Ensuring compliance in all dispensing practices, as well as maintaining a high level of service to retain customers using the dispensing service. Maintain up to date knowledge of the centre's territory to include key hospitals and healthcare services, whilst actively promoting the service and maintaining a strong reputation within the patient and healthcare community. Database management, ensuring the team maintain compliance to Data Protection and Information Governance legislation. Regular review of staff resources; managing staff recruitment, development, and performance. Ensure the team are kept up to date with business / procedural changes, facilitating any required training and leading continuous improvement within the centre. The role of Customer Service Team Leader will ensure strong business and customer relations are maintained, as well as being instrumental in the daily operational tasks of the Dispensing Centre. The successful Customer Service Team Leader will bring A proven leader with a forward-thinking approach, you will have recent and significant team management / supervisory experience within an operational customer focused environment. You will bring coaching and mentoring experience. You will be experienced at adhering to, as well as overseeing strict operational guidelines, data protection and compliance procedures. You will possess excellent administrative, time management and organisational skills, along with competent Microsoft Office skills. A professional approach with excellent written and verbal communication skills. You will take pride in building effective working relationships with the team you are leading, as well as ensuring the very best customer care, and business relations are maintained. * Whilst pharmaceutical or dispensing experience would be advantageous, it is not essential. PLEASE NOTE: Flexibility is required to very occasionally travel Head Office (Midlands) and to other Branches, as required. If you are an experienced Customer Service Team Leader, Customer Care Supervisor or Customer Service Manager looking for your next opportunity, apply for the role today. This is a fantastic opportunity to join an established healthcare organisation, lead a supportive team and make a positive impact by delivering outstanding service to patients and healthcare professionals. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended, or deleted at any time upon your request