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Up to £25,000 plus excellent benefits “Our staff are our most valuable asset”. About us Michael Dyson Associates Ltd is an established, successful and prominent multi-disciplinary construction consultancy providing a comprehensive range of professional services to the social housing sector. Established in 1980 we have four decades of wide-ranging experience working with clients throughout the UK. The Role With a salary up to £25,000 and based at our modern Head Office in Huddersfield this is a fantastic opportunity to join our Asset Management Team as a Surveying Technician to undertake a variety of challenging and ‘hands on’ surveying projects throughout the UK. The role involves the inspection and assessment of residential properties, including Non-Traditional properties and high-rise blocks. The work you will undertake will confirm the constructed form, identify defects and enable our clients to adequately plan property management for the future. Assessments are usually of an invasive nature and will involve the use of hand & power tools to open up the fabric of a building. This enables the collection of information on the buildings construction and condition to enable the Project Manager to produce reports. You will also be trained in the use of specialist concrete testing equipment to take samples of concrete and undertake on site testing of structural components. This is an excellent opportunity to specialise in working with buildings of non-standard construction whilst working alongside Chartered Surveyors Ideal Candidate: Qualities required for this role will include: • Full, clean driving licence, • Studying on construction related course (would consider applicants currently on day release) would be beneficial., • A ‘can do’ attitude and excellent work ethic., • A drive to succeed in a challenging environment., • A willingness to work in a team environment., • Willingness to work throughout the UK* *Due to the varied locations of projects, staying away overnight will be required on a regular basis. All hotel costs and expenses are covered, and an overnight allowance is paid for each overnight stay. We actively encourage and fully support, both financially & professionally, continued professional development, priding ourselves on fully supporting our employees in achieving their career goals and ambitions. Why join us? • Be part of a modern, growing, forward-thinking consultancy, • Up to 30 days annual leave plus bank holidays, • 9-day fortnight rota option for flexible work/life balance opportunities, • Bonus schemes, • 3-5% Contributory pension scheme & four times salary life assurance, • Regular performance and salary reviews to ensure our people progress in their careers, • Payment of Professional Institute training/examination fees/ subscription fees, • Excellent fully funded training programme with regular in-house CPD events to support career development, • Fun social & team building events organised & paid for by the company Michael Dyson Associates Ltd is committed to equal opportunity and diversity and welcomes applications from all sectors of the community. How to apply: Apply via our website to upload a CV & covering letter along with details of your current and anticipated remuneration package. NO AGENCIES PLEASE

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Paraplanning Manager Our Paraplanning team takes responsibility for preparing detailed financial planning strategies in line with our clients individual objectives. The highest compliance standards are critical and being able to provide context to clients in relation to their advice journey is essential. Our valued support frees up the Financial Planner's time to focus attention on client-facing duties. We are a key team within the Sandringham / M&G Advice business, who help support 150+ advising partners within the growing network. Reporting to the Head of Advisory Operations, this role is responsible for leading the Paraplanning unit to deliver individual and team objectives across productivity and quality. This requires a commercial mindset to lead unit goals as well as taking responsibility for processes and procedures with a control environment. As paraplanning manager, you will develop paraplanners within the team, supporting their objectives in performance and career progression. In addition to leadership responsibilities, as an experienced Paraplanner, you will be able to analyse client's needs and objectives, developing often complex financial planning strategies as agreed with the Financial Adviser. You will be responsible for compiling the research and suitability for more technical cases areas across investments and pensions, drafting a client-centric financial planning report to summarise the advice. The role would be a great opportunity for those looking to progress their career within a Paraplanning function. Key Responsibilities: • Facilitate onboarding and capability development for new and existing paraplanners, • Conduct quality assurance reviews of paraplanning cases, providing feedback and monitoring of quality outcomes, • Manage clear accountabilities and stretching work objectives across the team, recognising successes and following processes to manage performance, • Act as a subject matter expert (SME) for product and process knowledge, supporting colleagues in resolving complex queries, • To conduct quality analysis and research to arrive the most suitable outcome for the client, enabling effective judgements on the suitability of client outcomes and supporting documentary evidence, in line with regulatory and internal standards, • Undertaking whole of market research on new and existing clients using FE Analytics, Cashflow modelling and our in-house research tools, • Engaging with stakeholders across the business to deliver a great experience for our teams, our Partners and our Clients, managing conflict and using influencing skills where required, • Strong people management for the paraplanning team, with accountability for influencing performance and delivering structured development to improve team and individual capability, • Keep up to date with the latest industry knowledge in order to support advisers and communicate this effectively with the team. Focused on continual improvement of the service to our customers Key Knowledge, Skills & Experience: • Relevant professional qualification (CII Diploma in Regulated Financial Planning or suitable alternative at Level 4 or above) is essential for the role, • Previous Paraplanning or Advice experience essential, • Detailed knowledge of assessing suitability of complex advice outcomes, • Detailed knowledge of Pension and Investment products is essential to the role, • Working knowledge of Risk, Compliance and Advice in UK financial services, • Strong communication skills with the ability to communicate with all levels, • Excellent interpersonal skills to form effective working relationships, • Flexibility and adaptability in a changing environment, • Excellent organisation and prioritisation skills to be able to work to multiple competing deadlines, • A good knowledge of private wealth products Location: Huddersfield, Stirling or Edinburgh Work Level: Experienced Colleague Recruiter Name: Amy Curtis Closing Date: 1st June 2026 What we offer: At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: • As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work., • Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments., • Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture., • Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options - for peace of mind. To explore more about life at M&G and our full benefits offering, visit Life at M&G We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com

Reed Further Education are working on a role that you, or someone you know may be interested in. If you are looking for work, read on to find out how to join the UK’s leading FE recruiter with additional benefits, offers and referral schemes. Reed Further Education are a leading recruitment agency working with colleges, prisons, universities, and training providers across the UK. We are always looking for talented/aspiring support staff to join our team and help us deliver high-quality education to learners. Head of Programmes Temp to Perm | Multi-site (2 campuses initially) Contract: Temporary to Permanent Hours: 37.5 hours per week (9am–5pm) Working pattern: Term time only (41 weeks – includes last week of August) Salary (FTE): £44,000–£48,000 (pro-rata depending on campus allocation) Reports to: Head of College Travel: Regular travel between campuses is essential About the Role Reed FE is looking to appoint a temp-to-perm Head of Programmes to lead provision across two campuses, with the potential for the role to become permanent. This is a senior, highly visible leadership position with responsibility for ensuring high-quality, inclusive Post-16 education for young people with SEND. You will provide both strategic and operational leadership across the college’s programmes, ensuring strong student outcomes, consistency of delivery and full compliance with DfE funding rules, Ofsted requirements and SEND legislation. Key Responsibilities • Strategic leadership of Post-16 study programmes across two campuses, • Oversight of curriculum intent, teaching, learning, assessment and outcomes, • Use of data to monitor performance, attendance, progress and KPIs, • Designated Safeguarding Lead (DSL) for campus and Deputy DSL for the college, • Leadership of SEND provision, EHCP processes and statutory Annual Reviews, • Line management, coaching and development of campus-based teams, • Employer, cultural and creative industry partnership development, • Oversight of Supported Internships and meaningful work placements, • Operational and financial oversight at campus level, ensuring value for money, • Ensuring a high-quality, aspirational and inclusive student experience About You You will be an experienced education leader with a strong SEND background and the confidence to lead across multiple sites. Essential: • Experience working with SEND learners and EHCPs in Post-16 or specialist education, • Experience leading or managing educational teams, • Strong understanding of the Ofsted Inspection Framework, • Knowledge of DfE 16–19 Study Programme requirements, • Excellent leadership, communication and organisational skills, • Ability and willingness to travel regularly between campuses, • Level 2 Maths and English (or equivalent), • Enhanced DBS (child workforce) All candidates who register with Reed Further Education will have 2 years’ referencing taken up and will be required to have a DBS check completed. All offers are conditional upon satisfactory background checks. Reed Further Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment by completing mandatory training within 6 weeks of your first assignment and annually thereafter. Benefits of working for Reed Further Education/our client: • Exclusive representation to leading FE colleges, prisons, and training providers in the area, • A specialist further education consultant who will search for jobs on your behalf, • A Health Cash Plan and Reed Discount Club, • Entitlement to Statutory Sick Pay, Statutory Maternity, Paternity and Adoption Pay, Parental Leave and Antenatal/Pre-Adoption Appointment Payment, • Access to Training and Development - Reed Assessment Centre - Reed Learning., • Great referral bonus’ (up to £200 per successful referral!), • Access to roles throughout the UK and online/remote learning To apply for this role, please send us your updated CV by clicking 'Apply Now'. Your application should demonstrate your passion for educational support and your commitment to safeguarding and promoting the welfare of children and young people. Not looking for a this type of role? We are also registering teachers, assessors and technicians through to other FE positions including HR, finance, facilities, administrators. We also have a specialist team of interim and senior management consultants with over 20 years’ experience in the sector.

Job title Marketing Campaign Manager Function Marketing Location Ripponden Hybrid (at least 3 days per week in office) Reports to Circuit Marketing and Brand Director Responsible for staff None About our business Circuit is part of the JLA Group and is the leading provider of laundry rooms to the UK and Irelands Universities and private student accommodation. We also have a large presence in the rental, leisure, and key worker accommodations, with over 25 years of business. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial ...

Title: Team Leader (Product Partnerships) Reports to: Head of Group Sales Department: Product Partnerships Hours: Permanent, full-time (39.5 hours per week) Mon to Thursday 9:00am to 6:00pm and Friday 8.30am to 5pm. Location:Huddersfield, HD22XB Who are we? We are Ello Group, the people who create everlasting connections between brands and consumers., We provide some of the UK's biggest brands Compare the Market, Vue Pass, Vodafone, Lloyds, NatWest andto name a few with the tools to give consumers genuinely rewarding acquisition, engagement, and loyalty schemes. Bringing brands and consumers together is our bread and butter. From food to films, coffee, and more our homegrown brands tastecard, Coffee Club, and Gourmet Society help people save money on the things they love without compromising on their lifestyles....

Head of Technology WMS Lead – Warehouse Systems & DC Setup Location: Yorkshire / M62 Corridor (Leeds / Bradford / Manchester) Salary: £65,000 – £80,000 + Bonus + Benefits Our Client is a £20m, manufacturing business with a clear ambition to grow to £50m+.We are investing heavily in our operations, systems, and people to make that happen. This is a build role. We’re looking for a WMS Lead to design, implement, and optimise our warehouse operation and systems from the ground up creating a scalable platform for the next phase of growth. This is a high dynamic role that will have a major impact upon the overall business. In this role you will take ownership of the Warehouse Management System (WMS) and Distribution Centre (DC) setup, ensuring the physical operations and systems work seamlessly together. You’ll play a critical role in: Improving warehouse efficiency Fixing stock accuracy Reducing manual processes Enabling scalable fulfilment You’ll work closely with leadership and be hands-on in the warehouse during setup and optimisation. What You’ll Be Doing DC Setup & Warehouse Design - Design warehouse layout (zones, bins, flow). Define picking strategies (batch, wave, zone). Implement barcode scanning and tracking .Optimise goods-in, putaway, replenishment, and dispatch WMS Ownership & Implementation - Experience with systems such as SA...

The Opportunity Campbell Grove Talent are working on a rare opportunity to step into a high-impact finance leadership role at a pivotal moment with a business based close to Brighouse, that's ready to scale. Our client is searching for a driven and self-motivated Head of Finance, who can support the CFO to build a finance function from the ground up, shaping how the business reports, plans and grows. You'll report directly into an exceptional CFO, a genuine mentor who leads with clarity, invests in people, and creates real space for you to develop. This role is offered as a 4 or 5 day a week position to suit your life outside of work, with salary pro rata depending on hours worked. The Head of Finance Role As Head of Finance, you'll be the engine of the finance function, hands-on across the full finance cycle while beginning to build and lead a small team: Preparation and ownership of monthly management accounts Budgeting, forecasting and variance analysis VAT returns and...

Job title Financial Query Coordinator Function Customer Service Management Location Ripponden Office/Hybrid Reports to Financial Queries Team Leader Responsible for staff None About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are looking for a proactive problem-solver and fixer to take ownership of financial queries and drive them through to clear, fair, and timely resolution. This role is centred on resolving customer and internal financial queries across all types of charges and invoices, ensuring clarity, accuracy, and confidence in what is owed and why. You will develop a strong understanding of the JLA organisation, its contracts, processes, and charging structures, and use this knowledge to confidently explain, investigate, and resolve queries. This includes constructively challenging internal processes or failures where needed, always with a focus on achieving the right outcome for both the customer and the business. The role requires you to manage queries from initial receipt through to conclusion, coordinating with colleagues across multiple departments to gather information, reach decisions, and close issues effectively. By bringing queries to resolution, you will contribute to improved customer experience, reduced dispute volumes, and stronger cash outcomes. We are looking for a professional, enthusiastic individual with a calm, analytical approach and the confidence to take ownership and see issues through. Experience in customer service, financial query handling, credit control or dispute resolution would be advantageous. Key tasks Take full ownership of financial queries from receipt through to resolution, ensuring issues are concluded clearly, accurately, and efficiently with minimal hand-offs. Resolve invoice queries across all charge types, including investigation of contract terms, pricing, billing accuracy, service delivery, and system outputs, providing clear explanations and outcomes to customers and internal stakeholders. Manage and progress cases where customer invoices require a valid purchase order, including: Investigating missing or incorrect purchase orders Working with customers and internal teams to obtain valid POs Re-issuing or correcting invoices where required Ensuring queries are concluded in a way that supports timely payment Act as the central point for the review and management of credit requests across the business, including: Validating credit requests against agreed criteria and supporting information Challenging incomplete or unsupported requests Raising approved credit adjustments accurately within the financial system Ensuring auditability and clarity of decision-making Manage multiple shared inboxes (Credit Control, Invoice Queries, Purchase Orders), triaging requests, assigning ownership, and ensuring agreed response and resolution timescales are met. Maintain clear visibility of all open queries and cases through structured case management, documenting root cause, investigation steps, actions taken, and final resolution. Build and manage effective working relationships across Finance, Sales, Operations, Service, and other support teams to enable timely investigation and resolution of complex issues. Proactively identify recurring issues, root causes, and process failures. Confidently explain contracts, charges, invoices, and financial processes to customers, resolving disputes fairly while protecting the interests of the business. Ensure query resolutions are handed back cleanly where appropriate, with clarity on outcomes, next steps, and any actions required to enable payment. Produce and manage reporting on high-value, complex, or aged queries, providing insight into themes, risks, and opportunities for improvement. Support continuous improvement by contributing to clearer billing processes, better internal controls, and improved query prevention activity. Deliver a consistently high standard of customer service, maintaining professionalism, empathy, and clarity even in complex or sensitive financial discussions. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) The ability to provide outstanding levels of customer service. Skilled in creating a network of internal contacts to support the resolution of customer queries Show great initiative and be eager to learn Be methodical and have great organisational skills Clear and accurate communication Problem Solving Empathy and Patience Rapport building Ownership A willingness to develop and be adaptable Excellent Time Management High level of emotional intelligence Computer Literate including Microsoft packages (Excel, Word, Outlook) Excellent Written Skills - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) Experience (what you have done) Demonstrated ability to provide outstanding customer service and /or query resolution Demonstrated evidence of applying soft-skills such as empathy to resolving customer queries Demonstrated experience of taking ownership of customer queries Previous experience of working in a credit control environment Previous experience working in an internal complaints team Personal qualities (the way you think and act) Proactive and self-motivated Calm, confident and professional under pressure Detail focused with the ability to think systemically Comfortable taking ownership and accountability Collaborativec272c101-f45c-4783-b4a0-50ad222b87c0

Job title Account Manager - Consumables Function Commercial Location Ripponden Reports to Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts availab...

About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking,...

Facilities & Contract Services Team Manager We are looking for a Facilities & Contract Services Team Manager to lead a team of 10 contract coordinators for this busy and hugely successful Facilities Management company based in Halifax. You'll be based at in their brand new, super modern offices, which is a dynamic multifunctional operation, where the people are committed to delivering great services that enable their business to meet its goals. What will you deliver? • Managing a team of 10 Contracts Administrators carrying out regular one-to-ones, coaching and supporting them to succeed in role., • Ensuring PDP's are in place and development needs of the team are met through training., • Leading and prioritising team workload promoting sharing of knowledge within the team to provide enhanced team working and collaboration., • Supporting & working closely with operational teams to ensure a high standard of contract set up smooth delivery and timely handover of projects., • Provide routine reports and management information as required., • Delivery of targets, SLA's and KPIs ensuring deadlines are met within agreed timescales., • Work closely with Head of Contract Support on Strategic Objectives, Team Goals, best practices and streamlined ways of working., • Office Facility Management, support in all office relating queri...

Job Description Title: Team Leader (Product Partnerships) Reports to: Head of Group Sales Department: Product Partnerships Hours: Permanent, full-time (39.Mon to Thursday 9:00am to 6:00pm and Friday 8.Location:Huddersfield, HD22XB Who are we? We are Ello Group, the people who create everlastin

Head of Commissioning Operations We are working with a leading care provider to recruit an experienced Head of Commissioning to support the growth and delivery of a specialist complex care portfolio. This is a pivotal senior leadership role for an operationally strong, values-led professional who can balance strategic oversight with hands-on delivery. You will be responsible for driving service performance, supporting mobilisation of new services, and ensuring high standards of quality, compliance, and person-centred care. The successful candidate will have a strong background in complex residential or supported care services in particular mental health and dementia, with experience of working with commissioned pathways and building effective relationships with commissioners, local authorities, NHS partners, and internal stakeholders. The Role In this role, you will: Lead the operational strategy across specialist services Support the mobilisation and development of new services and contracts Build strong working relationships with commissioners, professionals, families, and internal teams Lead tender activity and commissioning opportunities Coach and support Registered Managers, Service Leads, and wider operational teams Drive improvement, change, and service transformation About You We are looking for a confident and resilient operational leader with a proven background in health or social care, ideally within complex residential services. You will bring: Senior operational leadership experience in health or social care Experience managing services for people with complex mental health and dementia needs Knowledge of commissioned services, including Local Authority and NHS pathways Strong understanding of CQC regulations, legislation, and quality standards Experience of mobilisation, commissioning discussions, and/or contract management Solid understanding of positive behaviour support and risk management Previous experience as a successful commissioning home manager, with additional experience as Operations Manager Financial awareness and experience managing budgets A Level 5 Diploma in Leadership for Health and Social Care is desirable, or a willingness to work towards it. What’s on Offer £90,000pa dependent on experience Car Allowance Company pension scheme Fully funded DBS check Career development and progression opportunities Access to Blue Light Card discounts Recognition schemes and referral bonuses Interested? If you’re an experienced operational leader with lots of commissioning experience under your belt and looking for your next challenge in specialist complex care, we’d love to hear from you. LICMT

Job title Installation Coordinator Function Installations, Customer Services Location Ripponden Reports to Installations Team Leader About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, youll be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be up kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline. We want all of our customers to have a hassle free installation experience and for JLA to take care of it. This role is looking for a dynamic, outgoing individual who can problem solve and see an action through. Focuses on tasks within the commercial delivery team within New Business Delivery, youll be focuses on actions where an order has got stuck and needs some specialist attention; this could be salesperson action, customer works, pricing agreements etc. Your main aim is to get this order moving back on the happy path, getting ready to be installed without problem. Key tasks Managing an order book on a day to day basis with accurate notes and delivery dates Keeping customers updated with progress of an install Conducting order book reviews with key stakeholders Resolving queries to move installs forward in a timely manner for the customer Taking calls from customers with installations queries Liaising with installers and subcontractors to arrange install Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good communication and customer service skills Strong organisational skills Excellent communication skills Proficient level of computer skills Good knowledge of the English language, both written and verbal Experience working with stakeholders Experience (what you have done) Experience of adapting quickly to meet the needs of stakeholders Microsoft Excel skills Personal qualities (the way you think and act) Strong desire to succeed Good time management skills Resourceful, with the ability to work independently Experience of working in a target-based role TPBN1_UKTJ

Job title Business Development Executive Function Sales Location Manchester or Ripponden Reports to Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLAs customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. Key tasks Making outbound sales calls using leads generated through our digital marketing team Making outbound strategy dials for business development across multiple markets, verticals and sectors Developing sales opportunities in partnership with your field sales colleagues Meeting/exceeding dynamic KPIs set within the contact centre Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Confident and effective communicator Knowledge of all Microsoft office applications Possess a strong understanding of our products, our competition in the industry and positioning Experience (what you have done) Experience of outbound lead generation/telesales Experience of working in a customer-centric position either face to face or over the phone Have worked in a commercially driven environment Personal qualities (the way you think and act) The ability to work successfully in a fast-paced, target-driven environment Highly motivated A curious mind, interested in our customers, our markets and our business Eager to learn and build a career in a dynamic sales organisation Driven by the desire to succeed Able to show initiative Qualifications TPBN1_UKTJ

Job title Customer Care Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 6FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview To lead and develop the Customer Care team, ensuring the effective resolution of customer cases while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support •Provide day to day leadership and support to the Customer Care team, ensuring high standards of customer service are consistently met. •Create a positive and inclusive team environment that promotes accountability, engagement and confidence. •Support team wellbeing and morale, addressing concerns promptly and appropriately. •Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development •Deliver regular coaching and feedback to support individual and team performance. •Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. •Complete regular performance reviews and support goal setting and development planning. •Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. •Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting •Take ownership of the teams quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. •Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. •Track quality trends and common issues, using insight to improve individual performance and overall service standards. •Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. •Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution •Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. •Support the team with customer queries and act as an escalation point for more complex or sensitive issues. •Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration •Contribute ideas to improve team processes, quality, and customer experience. •Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. •Encourage team members to share feedback and improvement ideas. Governance and Compliance •Ensure the team follows internal policies, procedures and regulatory requirements at all times. •Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. •Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong communication skills able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) Experience (what you have done) Experience managing a team in a customer service environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training TPBN1_UKTJ

Job title Consumables Team Leader Function Internal Sales Location Ripponden / Manchester Reports to Consumables Commercial Manager Responsible for staff TBC About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are seeking a dynamic and driven Sales Player-Manager to lead by example in a hybrid role that combines direct sales responsibilities with leadership and management of a high-performing sales team. You will be responsible for achieving your individual sales targets while also coaching, developing, and motivating your team to exceed their goals. Key tasks Sales Delivery Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction. Ensuring digital leads are converted within agreed SLAs Organise and tracking of all potential leads maintaining MIS. Resolution and removal of blockers to support target achievement. Generate and share information on individual and team performance. Provide quality customer service, role modelling values in all interactions with clients. Achieve and monitor the progress of KPIs on a daily / weekly/ monthly basis Senior stakeholder engagement across the wider business 121 coaching on sales relevant areas to improve performance Personally manage and grow a portfolio of key accounts. Actively prospect, pitch, and close new business opportunities. Maintain a robust pipeline of qualified opportunities. Report on individual sales performance and forecast accurately. Manage our digital portal and subscription customers People Management Daily coaching and development of team members. Manage any employee relations issues in line with the policies set out by the business. Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products. Identify address any training and development needs and ensure teams have a personal development plan. Hold team briefing sessions / workshops to update the team on best practice. Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner. Own individual and team call observation feedback to manage and improve sales quality Completion of regular performance reviews and support goal setting Provide guidance and answers to staff Organise engagement activities TPBN1_UKTJ

Job title Customer Resolutions Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 5FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support -Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met. -Create a positive and inclusive team environment that promotes accountability, engagement and confidence. -Support team wellbeing and morale, addressing concerns promptly and appropriately. -Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development -Deliver regular coaching and feedback to support individual and team performance. -Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. -Complete regular performance reviews and support goal setting and development planning. -Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. -Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting -Take ownership of the teams quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. -Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. -Track quality trends and common issues, using insight to improve individual performance and overall service standards. -Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. -Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution -Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. -Support the team with customer complaints and act as an escalation point for more complex or sensitive issues. -Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration -Contribute ideas to improve team processes, quality, and customer experience. -Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. -Encourage team members to share feedback and improvement ideas. Governance and Compliance -Ensure the team follows internal policies, procedures and regulatory requirements at all times. -Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. -Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong knowledge of complaints handling Strong communication skills able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) -Experience handling regulated complaints (FCA) Experience (what you have done) Experience managing a team in a customer service/complaints environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training TPBN1_UKTJ

UK based, ideally in or around home counties.This is a senior leadership hire within a growing, well established cloud solutions provider that is expanding its enterprise and strategic customer base.The business is investing heavily in its ability to win and deliver complex, multi service cloud enga

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My client is looking for a new Head of Sales and Business Development for their Light Capital Manufacturing business based in West Yorkshire. They will directly lead 6 people who are a mix of external and internal sales and marketing staff.

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