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Support elite performance with exceptional care. The Health Partners Europe Group (HPE, Sempris and Formis) operate at the heart of elite and professional sport across the UK. For over thirty years, Health Partners has developed and maintained a comprehensive, unified ecosystem covering healthcare, performance and risk governance. Through three closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and over 75 sporting disciplines (Health Partners), alongside the provision of specialist indemnity insurance for sports medics (Sempris) and the data driven performance management of elite athletes (FORMIS). Our clients include Premier League Football Clubs, National Governing Bodies, National squads, academy, youth and disability players. We facilitate the medical care of more than 97% of all professional football players across the 92 clubs in the Premier League and English Football League. We are trusted by some of the largest sporting organisations in the world for our discretion, governance, and ability to build and maintain complex healthcare systems. The group continues to grow and we are looking for Client Engagement & Project Administration Executive – Sports Health & Performance Software Location Sutton (Full Time, Office-Based) • Primary base: Health Partners Offices, Sutton, • Regular travel to London offices, • Occasional travel to client sites or company offices as required Reporting Line Reports to: International Client Manager Key Relationships • Software Developers, • Client Managers, • Project Lead, • External Clients Company Overview FORMIS is a leading international provider of medical and performance record software for elite sports teams. Our platform supports professional clubs, national teams, and performance-driven organisations by enabling them to track, analyse, and optimise athlete performance and wellbeing. We pride ourselves on delivering high-quality software, client support, and continuous product innovation. Role Overview The Client Engagement & Project Administration Executive plays a key frontline role in delivering outstanding client support and coordinating project activity. Working closely with the International Client & Project Lead, this position combines customer service, training delivery, project administration, software testing, and operational support. A critical element of the role is gathering, analysing, and translating client feedback into actionable insights that inform ongoing software development and product improvement. The role also involves system testing, bug reporting, client training, and live support via the help desk. This is a structured, office-based role with regular working hours in Sutton, supported by occasional travel depending on client and project requirements. Key Responsibilities Client Support & Engagement • Provide responsive client support via live chat (Crisp), email, and occasional phone calls, • Maintain accurate records of client communications and requests within CRM systems, • Build and maintain strong working relationships with sports clubs, national teams, and performance organisations, • Support clients with performance data management, reporting, and analytics, • Deliver bespoke client reports using integrated dashboards and analytical tools, • Collaborate with the development team to resolve issues and improve system functionality Software Testing & Product Feedback • Test system updates and new features prior to release, • Log bugs and development requests using Trello, • Gather, interpret, and document client feedback, • Contribute insights directly into product development roadmaps Training & Product Familiarisation • Deliver face-to-face, remote, and on-demand training for new and existing users, • Create and maintain user support documentation and training materials, • Stay informed on developments in elite sports science, performance analysis, and data analytics Project Coordination & Internal Collaboration • Support the International Client & Project Lead with project planning and coordination, • Assist with sprint planning and software update rollouts, • Use Trello and Pumble for task tracking and internal communication, • Maintain accurate client and operational data within Capsule CRM Business Development & Marketing Support • Assist with client engagement initiatives and promotional activities, • Support relationship development with new and existing clients Regulatory Compliance & Confidentiality • Ensure full compliance with GDPR and data protection regulations, • Handle sensitive medical and performance data in line with governance policies, • Participate in mandatory compliance and data privacy training Administration & Operational Support • Provide day-to-day administrative and operational support, • Assist with contract administration, invoicing, and documentation, • Remain flexible and proactive as responsibilities evolve with business needs Professional Development • Participate in ongoing training and professional development, • Attend regular performance reviews with senior management, • Engage in relevant formal education or certification opportunities

Support elite performance with exceptional care. The Health Partners Europe Group (HPE, Sempris and Formis) operate at the heart of elite and professional sport across the UK. For over thirty years, Health Partners has developed and maintained a comprehensive, unified ecosystem covering healthcare, performance and risk governance. Through three closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and over 75 sporting disciplines (Health Partners), alongside the provision of specialist indemnity insurance for sports medics (Sempris) and the data driven performance management of elite athletes (FORMIS). Our clients include Premier League Football Clubs, National Governing Bodies, National squads, academy, youth and disability players. We facilitate the medical care of more than 97% of all professional football players across the 92 clubs in the Premier League and English Football League. We are trusted by some of the largest sporting organisations in the world for our discretion, governance, and ability to build and maintain complex healthcare systems. The group continues to grow and we are looking for an experienced, strategic, and commercially grounded individual to join us as our Senior Medical Scheme Manager. Role Overview This is a senior role with strategic and holistic oversight of key medical schemes and healthcare trusts. It requires a seasoned professional who brings 10–15 years of experience in insurance, healthcare scheme management, trust administration, or a comparable environment. You will be responsible for the performance, governance, financial integrity, and development of one or more major schemes. This includes data analysis, reporting to boards and trustees, contribution and rate-setting, and the continuous improvement of scheme processes and systems. You will work closely with senior clinicians, NGBs, administrators, and specialist healthcare providers. The role suits someone who is comfortable switching between high-level strategic thinking and detailed operational oversight, who can bring clarity, structure, and considered judgement to complex schemes. Key Responsibilities Strategic Scheme Management & Governance • Provide overarching leadership and direction for assigned schemes, ensuring alignment with trust objectives and governance requirements., • Lead annual renewal cycles, preparing contribution recommendations, performance summaries, and board-level presentations., • Maintain a deep understanding of scheme rules, benefits, pricing frameworks, and governance processes., • Identify emerging issues, trends, or risks and communicate them effectively to trustees, boards, or internal leadership., • Ensure scheme decisions are consistent, transparent, and aligned with policy and regulatory expectations. Financial Oversight & Performance Management • Own the end-to-end financial management of the scheme, including contribution setting, loss-ratio analysis, and forecasting., • Conduct detailed quarterly membership reconciliations and issue accurate contribution invoices to all scheme participants., • Oversee claims and benefits administration, including adjudication of discretionary requests and escalation where appropriate., • Reconcile management accounts, provider invoices, and internal claims data to ensure financial accuracy and accountability., • Monitor spend patterns, utilisation rates, and high-cost cases to support strategic decision-making. Stakeholder & Relationship Management • Act as a senior point of contact for scheme administrators, clinicians, providers, and internal teams., • Build trusted working relationships that support scheme stability, responsiveness, and good communication., • Provide clear guidance on scheme rules, eligibility, and administrative processes., • Represent the scheme in meetings with trustees, board members and partner organisations. Data, Reporting & Insight • Produce timely, accurate and strategic reporting packs, including utilisation trends, financial performance, risk insights, and scheme commentary., • Conduct deep-dive analysis to support renewal discussions, pricing decisions, and governance reviews., • Respond to ad-hoc data requests from boards, clubs, NGBs, and senior stakeholders., • Maintain and evolve scheme datasets, ensuring high data quality and clear audit trails. Systems, Processes & Continuous Improvement • Maintain accurate system configuration for scheme pricing, eligibility rules, member categories, and benefit limits., • Define and communicate system change requirements; work with developers and analysts to support improvements., • Contribute to the development of internal tools, dashboards, and reporting automation., • Support the evolution of operational processes to increase efficiency, accuracy, and user experience. Additional Responsibilities • Provide mentorship and structured oversight for colleagues working within the scheme., • Support organisational projects relating to new schemes, system upgrades, or operational redesign., • Participate in governance reviews, audits, and internal quality processes. What We’re Looking For Essential • 10–15 years’ experience in insurance, healthcare scheme management, trust administration, or PMI., • Proven ability to operate at a senior level with strategic oversight of complex schemes or portfolios., • Strong financial and analytical capability, with experience in contribution-setting, reconciliation, and scheme performance management., • Excellent communication skills, able to engage credibly with board members, trustees, and senior sport executives., • A calm, organised, and structured approach, with strong judgement and attention to detail., • Confidence managing sensitive or high-stakes issues within a governance-led framework. Desirable • Experience working with sporting organisations, healthcare providers, or regulated environments., • Advanced Excel skills or exposure to SQL or data tools., • Experience presenting insights or recommendations at board level., • Understanding of medical terminology or healthcare delivery (training can be provided). Perks & Flexibility • Exposure to senior decision-makers across elite sport and private healthcare., • Opportunity to influence and shape the evolution of major medical schemes and sit at the intersection of healthcare, risk and performance management across the elite sports landscape., • 4 days in the office across Surrey and Central London offices. 1-day WFH, • Flexible structure: 4 or 5 working days considered., • Location: Surrey, • Full MHD Private Medical Insurance, • Highly competitive pension contribution and host of other benefits, • Salary: Competitive and reflective of senior experience.

Project Quality Lead (Hybrid Working) Join Us! We are seeking an experienced and motivated Project Quality Lead to oversee all quality-related activities across a project which includes five HV substations of varying complexity. Key Responsibilities Quality Leadership & Oversight • Ensure quality-related project activities and services are efficiently implemented by contractors, meeting all project-specific quality requirements., • Ensure construction site teams and subcontractors adhere to project quality standards. Planning & Documentation • Prepare and review Inspection and Test Plans (ITPs) with subject matter experts., • Facilitate testing activities in accordance with the Project Quality Plan., • Support document control processes in collaboration with document controllers and specialist teams. Inspection & Compliance • Inspect completed works and initiate corrective actions where necessary., • Identify non-conformances and drive timely close-out., • Support the project team with customer complaints, reporting, and solution development. Continuous Improvement & Communication • Provide coaching, training, and regular communication with project management, site managers, internal departments, and customer specialists., • Lead and support the development and implementation of improvement measures., • Ensure proactive mitigation of quality-related risks and impacts. Qualifications & Experience • Proven professional experience on construction sites of varying size and complexity., • Previous experience working in an EPC environment covering MEICA and civil works., • Strong understanding of Quality Assurance (QA) and Quality Control (QC)., • ISO 9001 Internal Auditor certification., • Proficient in MS Office and document management systems., • Health & Safety experience is an advantage. Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Project Quality Lead looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

• HSE Engineer, • South West London Office - London/Surrey border, • Competitive Salary Package OR Long term contract option available, • 12+ month contract | 37.5 hours per week, • Hybrid working arrangement for office and home working Ceto Talent is partnering with a leading EPC contractor delivering large-scale, complex offshore energy projects. This role sits at the heart of health safety engineering for major offshore and carbon capture developments. As a Health Safety Engineering (HSE) Engineer, you will join a seven-person project team responsible for the development, implementation and monitoring of the project safety management system. The position is heavily focused on health safety engineering across the BP NEP / NZT Carbon Capture Project, with further opportunities on future offshore energy work. This is a hands-on health safety engineering role, offering exposure to high-value projects and the chance to deepen your technical expertise in HSE and safety engineering within the offshore sector. What You’ll Be Doing • Delivering health safety engineering support across all phases of the project, • Subcontractor management and evaluation, including ownership of the Supplier Document Register from a health safety engineering perspective, • Developing and maintaining HSE and health safety engineering project deliverables, • Leading project risk management processes as part of the wider health safety engineering function, • Facilitating HSE and health safety engineering readiness reviews, • Managing HSE contract administration with a strong focus on safety engineering requirements, • Ensuring compliance with contractual, regulatory and health safety engineering standards, • Planning and conducting internal HSE and health safety engineering audits, • Leading incident investigations and supporting continuous improvement in health safety engineering performance, • Maintaining and coordinating the Country Emergency Response Team from a health safety engineering standpoint What We’re Looking For • Degree-level qualification, ideally aligned with engineering, plus a recognised HSE qualification such as NEBOSH, • Experience working in health safety engineering within an offshore construction environment, ideally for an IMCA-approved contractor, • Auditor and investigation certification relevant to health safety engineering, • Strong working knowledge of IOGP and IMCA standards applied through health safety engineering frameworks, • Candidates already based in the UK Why Join? • Opportunity to work in a dedicated health safety engineering role on complex offshore energy and carbon capture projects, • Permanent or long-term contract options available, • Be part of a business recognised for high standards in health safety engineering and offshore project delivery If you're interested to find out more, please reach out to Jasmine at Ceto Talent for more information or apply now, and your details will be reviewed for consideration. Offshore construction | offshore installation | subsea construction | offshore engineering | marine construction | oil and gas | upstream oil and gas | offshore drilling | subsea engineering | SURF | pipelines and umbilicals | offshore platforms | brownfield projects | greenfield projects | EPC | EPCI | heavy lift | marine operations | offshore wind | renewables | offshore renewables | wind farm installation | foundations installation | cable laying | subsea cables | floating wind | decommissioning | project management | HSE | vessel operations | installation vessels | jack-up vessels | FPSO | FSO | subsea tie-ins | commissioning

Support elite performance with exceptional care. The Health Partners Europe Group (HPE, Sempris and Formis) operate at the heart of elite and professional sport across the UK. For over thirty years, Health Partners has developed and maintained a comprehensive, unified ecosystem covering healthcare, performance and risk governance. Through three closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and over 75 sporting disciplines (Health Partners), alongside the provision of specialist indemnity insurance for sports medics (Sempris) and the data driven performance management of elite athletes (FORMIS). Our clients include Premier League Football Clubs, National Governing Bodies, National squads, academy, youth and disability players. We facilitate the medical care of more than 97% of all professional football players across the 92 clubs in the Premier League and English Football League. We are trusted by some of the largest sporting organisations in the world for our discretion, governance, and ability to build and maintain complex healthcare systems. The group continues to grow and we are looking for Client Engagement & Project Administration Executive – Sports Health & Performance Software Location Sutton (Full Time, Office-Based) • Primary base: Health Partners Offices, Sutton, • Regular travel to London offices, • Occasional travel to client sites or company offices as required Reporting Line Reports to: International Client Manager Key Relationships • Software Developers, • Client Managers, • Project Lead, • External Clients Company Overview FORMIS is a leading international provider of medical and performance record software for elite sports teams. Our platform supports professional clubs, national teams, and performance-driven organisations by enabling them to track, analyse, and optimise athlete performance and wellbeing. We pride ourselves on delivering high-quality software, client support, and continuous product innovation. Role Overview The Client Engagement & Project Administration Executive plays a key frontline role in delivering outstanding client support and coordinating project activity. Working closely with the International Client & Project Lead, this position combines customer service, training delivery, project administration, software testing, and operational support. A critical element of the role is gathering, analysing, and translating client feedback into actionable insights that inform ongoing software development and product improvement. The role also involves system testing, bug reporting, client training, and live support via the help desk. This is a structured, office-based role with regular working hours in Sutton, supported by occasional travel depending on client and project requirements. Key Responsibilities Client Support & Engagement • Provide responsive client support via live chat (Crisp), email, and occasional phone calls, • Maintain accurate records of client communications and requests within CRM systems, • Build and maintain strong working relationships with sports clubs, national teams, and performance organisations, • Support clients with performance data management, reporting, and analytics, • Deliver bespoke client reports using integrated dashboards and analytical tools, • Collaborate with the development team to resolve issues and improve system functionality Software Testing & Product Feedback • Test system updates and new features prior to release, • Log bugs and development requests using Trello, • Gather, interpret, and document client feedback, • Contribute insights directly into product development roadmaps Training & Product Familiarisation • Deliver face-to-face, remote, and on-demand training for new and existing users, • Create and maintain user support documentation and training materials, • Stay informed on developments in elite sports science, performance analysis, and data analytics Project Coordination & Internal Collaboration • Support the International Client & Project Lead with project planning and coordination, • Assist with sprint planning and software update rollouts, • Use Trello and Pumble for task tracking and internal communication, • Maintain accurate client and operational data within Capsule CRM Business Development & Marketing Support • Assist with client engagement initiatives and promotional activities, • Support relationship development with new and existing clients Regulatory Compliance & Confidentiality • Ensure full compliance with GDPR and data protection regulations, • Handle sensitive medical and performance data in line with governance policies, • Participate in mandatory compliance and data privacy training Administration & Operational Support • Provide day-to-day administrative and operational support, • Assist with contract administration, invoicing, and documentation, • Remain flexible and proactive as responsibilities evolve with business needs Professional Development • Participate in ongoing training and professional development, • Attend regular performance reviews with senior management, • Engage in relevant formal education or certification opportunities

Head of Customer Experience & Contact Center Operations London | Hybrid Up to £100 + £17k Bonus, 30 Days Holiday, 14% Pension, Full Family Health Care + This is a senior leadership experience in multi-site customer-service & contact-centre operations and requires a strong understanding finance,/banking telephony, case-management and workforce-management platforms (e.g., Genesys, NICE, Verint, Zendesk, Salesforce Service Cloud). Overseeing multi-site operations including offshore locations you will own service performance across customer-service operations, ensuring consistent service levels, strong workforce planning, robust quality controls, and a high-performance culture. Lead risk management, operational reporting, and continuous improvement across multiple region Key Responsibilities • Oversee capacity planning, forecasting, and service-level delivery., • Manage operational budgets and monthly performance reviews., • Lead service tools oversight (telephony, case management, reporting platforms)., • Drive a strong risk-management culture and compliance with customer-outcome obligations., • Build capability: recruitment, onboarding, skills development, competency frameworks., • Lead Quality Assurance and ensure consistent service standards., • Develop executive-level reporting and operational dashboards., • Partner with product, change, and technology teams to improve customer journeys., • Monitor industry best practice and competitor activity to inform service strategy. Candidate Profile • Senior leadership experience in customer operations or contact-centre environments., • Prior experience in a Large Financial Services firm. (Bank, Insurance, Credit Cards Etc.), • Strong understanding of telephony/case-management platforms (e.g., Genesys, NICE, Zendesk)., • Skilled in capacity modelling, forecasting, and performance management., • Experience operating in regulated environments., • Strong analytical, reporting and stakeholder-management capabilities., • Proven track record developing teams and uplifting service culture., • Comfortable leading through change and transformation.

Planet Pharma are currently partnered with a global animal health company and we are actively seeking a Commercial Supply Chain Manager to join the business in Hampshire. Key Responsibilities: • Lead demand planning and forecasting for assigned markets/products, ensuring accurate, data-driven projections aligned with commercial goals., • Manage inventory levels to ensure product availability while minimizing excess and obsolescence., • Coordinate S&OP (Sales & Operations Planning) processes, driving alignment between sales, marketing, finance, and supply chain teams., • Act as the key supply chain partner for commercial teams, supporting product launches, promotions, and sales initiatives., • Monitor supply performance and proactively address risks, shortages, delays, or capacity constraints., • Analyze sales trends, market demand, and supply data to recommend adjustments to inventory or replenishment strategies., • Collaborate with manufacturing, logistics, and global supply chain teams to ensure efficient product flow from production to customers., • Support product launch planning, ensuring accurate launch forecasts, readiness, and post-launch performance tracking., • Develop and report supply chain KPIs, including forecast accuracy, service levels, and inventory performance., • Drive continuous improvement by identifying process gaps and implementing solutions to increase efficiency and accuracy., • Manage relationships with internal and external stakeholders, including commercial leaders, distributors, logistics partners, and operations teams. Key Requirements: • 3+ years Pharma experience About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please click ‘apply’ or contact Harry Banks at Planet Pharma for more information: E:

Job Title: Workshop Manager Department: Scenic Reports to: Head of Scenic Salary: Circa £45,000 Location: South London About the Company We are a large-scale event production company delivering end-to-end solutions for world-class brands including. All production is delivered in-house, with a comprehensive scenic capability that spans concept, design, build, and integrated AV delivery. Our scenic team produces a broad range of work—from corporate presentation stages and exhibitions to retail environments and experiential activations—offering full set design through to fabrication and on-site integration. This is a genuinely unique time to join the business, with significant opportunity for growth, scale, and international collaboration. The Role We are seeking an experienced Workshop Manager to lead and coordinate workshop operations within our scenic department. This role is critical to ensuring the efficient, safe, and high-quality delivery of scenic builds across a diverse and demanding project portfolio. Working closely with the Head of Scenic, production teams, designers, and project managers, you will be responsible for overseeing workshop resources, schedules, and outputs, ensuring projects are delivered on time, on budget, and to the highest standards. Key Responsibilities • Manage day-to-day operations of the scenic workshop, including workflow planning and resource allocation, • Ensure quality control, health & safety compliance, and best-practice workshop processes, • Coordinate with design, production, and AV teams to ensure seamless integration, • Manage workshop staff, freelancers, and suppliers as required, • Maintain equipment, materials, and workshop facilities, • Support continuous improvement across build methods, efficiencies, and standards About You • Proven experience managing a workshop within scenic, set build, exhibition, or event production environments, • Strong leadership and organisational skills, • Deep understanding of scenic fabrication techniques and materials, • Ability to manage multiple projects concurrently in a fast-paced environment, • Strong communication skills and a collaborative approach, • A proactive, solution-focused mindset with high attention to detail Benefits • 22 days annual leave plus bank holidays (30 days total), • An additional day’s holiday for each year of service (up to 30 days plus bank holidays), • Health insurance package, • Cycle to Work scheme, • Electric Vehicle scheme This is an outstanding opportunity to join a growing scenic operation at a pivotal moment in its evolution, working on high-profile projects for globally recognised brands within a supportive and ambitious production environment.

Job Title: Workshop Manager Department: Scenic Reports to: Head of Scenic Salary: Circa £45,000 Location: South London About the Company We are a large-scale event production company delivering end-to-end solutions for world-class brands including. All production is delivered in-house, with a comprehensive scenic capability that spans concept, design, build, and integrated AV delivery. Our scenic team produces a broad range of work—from corporate presentation stages and exhibitions to retail environments and experiential activations—offering full set design through to fabrication and on-site integration. This is a genuinely unique time to join the business, with significant opportunity for growth, scale, and international collaboration. The Role We are seeking an experienced Workshop Manager to lead and coordinate workshop operations within our scenic department. This role is critical to ensuring the efficient, safe, and high-quality delivery of scenic builds across a diverse and demanding project portfolio. Working closely with the Head of Scenic, production teams, designers, and project managers, you will be responsible for overseeing workshop resources, schedules, and outputs, ensuring projects are delivered on time, on budget, and to the highest standards. Key Responsibilities • Manage day-to-day operations of the scenic workshop, including workflow planning and resource allocation, • Ensure quality control, health & safety compliance, and best-practice workshop processes, • Coordinate with design, production, and AV teams to ensure seamless integration, • Manage workshop staff, freelancers, and suppliers as required, • Maintain equipment, materials, and workshop facilities, • Support continuous improvement across build methods, efficiencies, and standards About You • Proven experience managing a workshop within scenic, set build, exhibition, or event production environments, • Strong leadership and organisational skills, • Deep understanding of scenic fabrication techniques and materials, • Ability to manage multiple projects concurrently in a fast-paced environment, • Strong communication skills and a collaborative approach, • A proactive, solution-focused mindset with high attention to detail Benefits • 22 days annual leave plus bank holidays (30 days total), • An additional day’s holiday for each year of service (up to 30 days plus bank holidays), • Health insurance package, • Cycle to Work scheme, • Electric Vehicle scheme This is an outstanding opportunity to join a growing scenic operation at a pivotal moment in its evolution, working on high-profile projects for globally recognised brands within a supportive and ambitious production environment.

Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames / Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours / 5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose We operate hundreds of Single Tenant (ST) and Multi Tenant (MT) deployments for customers across Azure, each with their own servers, database, and storage. This role exists to keep every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: • Investigating and fixing complex application and infrastructure issues., • Monitoring capacity, performance, and error budgets across all deployments., • Designing automation and tooling to improve reliability and reduce manual work. Your Responsibilities and Tasks 1. Environment Health & Incident Response • Monitor ST and MT environments for server performance, response times, error rates, and application health., • Detect and resolve database issues, stalled file processing, or misplaced storage objects., • Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents., • Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) • Maintain uptime, performance, and scalability across all ST and MT deployments., • Define and track service-level objectives (SLOs) and error budgets for different environment types., • Perform capacity planning for servers, databases, and storage, scaling resources before issues occur., • Identify systemic patterns causing downtime and implement fixes at scale. 3. Automation & Tooling • Build scripts and automation (PowerShell, C#, Azure Functions, Logic Apps) to detect and remediate common application or infrastructure issues., • Automate environment health checks and reporting., • Develop self-healing routines for recurring problems. 4. Monitoring & Reporting • Implement and maintain Azure Monitor / Application Insights / Log Analytics dashboards for:, • Environment uptime & performance, • SLA compliance & error budget tracking, • Incident trends and recurring issue analysis, • Provide regular reliability reports and improvement recommendations to stakeholders. 5. Continuous Improvement & Knowledge Sharing • Feed recurring issues and systemic risks into the continuous improvement programme., • Contribute to post-incident reviews with actionable follow-ups., • Maintain troubleshooting guides and technical runbooks for common issues. Success Measures (KPIs) • Uptime: ≥ target SLO % for ST and MT environments., • Error Budget Burn Rate: Maintain within agreed thresholds., • Incident Metrics:, • Reduce MTTR for P1/P2 incidents., • Reduce recurrence rate of common issues., • Automation Impact:, • Number of recurring issues automated/self-healed., • Hours saved through automation vs manual intervention., • Customer Impact:, • Reduced escalations from L1/L2 support., • Improved customer satisfaction for technical cases. Your Qualifications, Technical Skills and Experience Essential Technical Skills • 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS., • Proven track record in incident resolution and root cause analysis., • Experience working with both multi-tenant and single-tenant cloud architectures., • Strong background in supporting C# / .NET Core / MVC web applications with SQL Server backends and Azure Blob Storage., • Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language)., • Proficient in SQL for investigation and remediation., • Scripting and automation skills in PowerShell and/or C#., • Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies., • Experience in capacity planning, SLOs, and error budget management, • Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting). Desirable Your Personal Skills and Attributes • Exceptional problem-solving skills with strong attention to detail., • Ability to clearly document findings and communicate with technical and non-technical audiences., • Calm under pressure during high-priority incidents., • Collaborative mindset, working closely with support, dev, and ops teams This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly. Working at Reveal Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you. Your Benefits • Private Medical Insurance: Your health matters, and we've got you covered., • Birthday Off: Celebrate your day your way – it’s on us., • Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday., • Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family., • Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays., • Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home., • Pension: Plan for tomorrow with our pension scheme via NEST. Our Green Initiatives Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

Finance & Resources Director £108,000.00 per annum + benefits which include generous annual leave entitlement of 30 days, pension scheme, life assurance, private health care, cycle to work scheme, Employee Assistance Programme and more. Hybrid role, 35 hours per week. “We work to make the internet a safer place.” Never has a truer word been spoken of the Internet Watch Foundation. Our work is trusted globally by police, governments, and technology companies. And now you could be part of our team to help us in our mission. You’ll possess the right personal attributes to make a difference to the lives of sexually abused and exploited children around the world. Who we need Join our Executive Team and work closely with the Board at a truly pivotal moment. You will be responsible for safeguarding the organisation’s financial integrity, driving operational resilience and legal compliance. We’re shaping a bold new strategy – and we want you to help lead the way. We are seeking a highly experienced and strategic Finance & Resources Director to lead the financial and operational management of the Internet Watch Foundation (IWF) – a world-leading child protection organisation working to eliminate child sexual abuse imagery and exploitation online. As a member of the Executive Leadership Team, you will provide strategic leadership and assurance to the Chief Executive and Board of Trustees. You will help shape organisational strategy, business planning, and impact measurement, ensuring strong financial management underpins our mission. Our office is based in Cambridge and you will lead a team of experts across finance, people, welfare, risk, governance, and legal. Your leadership will ensure the invisible excellence that drives impact at scale. We are looking for a senior financial leader with a strong track record in strategy development, system improvement, and wider organisational stewardship. CIMA, ACCA, or ACA qualification preferred, though substantial experience in senior financial leadership and strategic management will be considered. You will be commercially astute, people-centred, collaborative, and confident operating at both strategic and operational levels. Be part of something transformative. Be part of our team. About us The Internet Watch Foundation (IWF) is a not-for-profit organisation whose mission is to eliminate child sexual abuse imagery online . We work closely in partnership with the internet industry, law enforcement, and governments globally to detect, remove, and block illegal child sexual abuse material from the internet. For nearly 30 years, we have been the UKs frontline of defence against child sexual abuse images and videos online. We provide a secure and anonymous place for over 2.9 billion people around the world to report suspected child sexual abuse images and videos using our 54 global Reporting Portals. We assess every report we receive. Our highly trained analysts have investigated – with ‘eyes on’ – millions of reports from the public, police, tech companies and through their own proactive searching. With each report containing tens, hundreds or even thousands of individual images and videos depicting child sexual abuse, this equates to countless survivors saved from continued harm and a safer internet for all. If you feel passionately about joining our mission, learn more about the role, the application process, and download our comprehensive candidate pack, by visiting our website. Closing date for applications is Sunday 19 January 2026 . The role may be required to view illegal child sexual abuse images. All applicants will be subject to enhanced DBS checks prior to confirmation of employment Please note: We do not accept enquiries or submissions from recruitment agencies. To Apply If you feel you are a suitable candidate and would like to work for The Internet Watch Foundation, please proceed through the following link to be redirected to our website to complete your application.

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An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents.

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Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury

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