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Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on .

Join Our Team as a Customer Services Officer! Are you passionate about making a difference? Do you thrive in a role where no two days are the same? YMCA St Paul's Group is looking for a Customer Services Officer to be the friendly face and first point of contact at our centres. Your Role: • Deliver exceptional customer service, providing information, advice, and support., • Handle reception duties like managing calls, sorting post, logging repairs, and processing payments., • Ensure safety as a designated First Aider and Fire Marshal, including building patrols and wellbeing checks., • Make a real impact in your community., • Be part of a supportive, purpose-driven team. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Deputy Manager Ofsted Regulated Home in Mitcham Croydon South London CR0 3DN Deputy Manager Required for our 4 bed Ofsted Regulated Home in Croydon supporting 8-18s with EBD and challenging behaviour. This role promises not only to shape the future of the lives of children and young people but also to be part of an established Children’s Care Organization that is fully committed to meeting these unique needs. Requirements for Deputy Manager • Diploma L3 Residential Childcare (or equivalent), • Willingness to complete Diploma L5 L&M in H&S, • Knowledge of CHR 2015 and the QS, • Awareness of Equal Opportunities/ADP issues, • Knowledge of the Children Act and other relevant legislation, • Team-building skills, • Supervision skill, • Ability to manage teams effectively., • Ability to communicate both verbally and in writing., • Understanding the needs of looked-after children including managing challenging behaviour., • Excellent organisational skills 12 months relevant supervisory experience 2 shifts 2 admin days You will be required to be flexible in your hours supporting the children the staff and the Manager Deputy Manager Key Responsibilities: • Assist and support the Registered Manager in all aspects of the residential care of the Ofsted registered home, to provide a high quality service which meets the individual needs of the children and young people and to help create and maintain a non-institutionalised, child centred safe community home for extremely vulnerable children ., • Take on on-call duties outside of working hours in support of the home dealing with situations in line with children’s homes regulations and company procedures, • Support staff on a day to day basis promoting good practice and responding to concerns or first line complaints., • Take part in the assessment process of potential new admissions to the home., • Oversee record keeping and take part in the regular auditing of the children and young people’s records, responding to any issues requiring further action, including those identified at reviews., • Manage and provide supervision for designated support workers and night waking support worker, • The focus of our service delivery is to help and support our clients to develop their independent living skills whilst in transition towards adulthood and being able to manage their own tenancy in the community effectively., • We are obliged to ensure its policies and procedures are aimed at safeguarding the service users., • To deputise in the absence of the Registered Manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervision and support to other staff in line with Quality Standards., • All young people are equally entitled to have their needs met in a fair and balanced way. The Deputy Manager is responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference., • To lead and manage the Children Homes consistent with the approach and therapeutic ethos of the home, delivering high quality care and outcomes for children placed in them, • To ensure that the homes Statement of Purpose is adhered to throughout all working practice, • • Diploma L3 Residential Childcare (or equivalent), • • Willingness to complete Diploma L5 L&M in H&SC, • • Previous experience as a supervisor in a Residential Children's Care Setting, • • Working with children, young people, and their families, • • 24 months experience of working in a residential setting with and managing challenging behaviour, • • Work in a residential setting, • • Ability to manage teams effectively, • •

Customer Service Team Leader | Online Healthcare Provider £35,000 p.a Croydon, London Full time Permanent Are you a customer service professional with experience working in the healthcare sector? Do you have a proven track record of driving agent performance within a contact centre environment? Compass Associates are proud to be working with a highly reputable fast-growing online healthcare provider delivering safe, regulated healthcare solutions to patients across Europe and beyond. As they continue to scale into new markets, the customer service function is expanding to support increased demand and as a result, they are now looking for a Customer Service Team Leader to join the team. The successful applicant will help lead, coach and support the international customer service team whilst ensuring the business continue to meet the highest standards of healthcare regulation and patient care as they continue to grow and expand across the globe. Responsibilities: • Monitor daily agent productivity and performance against KPIs (calls, chats, emails, abandonment rates, response times), • Conduct quality assessments and ensure adherence to Care Quality Commission (CQC) and healthcare regulations, • Handle escalated and complex customer queries, including medication side effects, pharmacy stock issues, payment problems, and order rejections, • Support training, onboarding, coaching, and development of customer service agents, • Produce productivity and quality reports for senior stakeholders, • Manage complaints and identify trends to improve overall service delivery, • Act as a key link between frontline agents and senior leadership Requirements: • Customer service experience ideally within a healthcare or regulated environment, • Experience leading or supervising a customer service team (contact centre or office-based), • Confidence managing escalations and complex customer complaints, • Ability to thrive in a fast-paced, high-volume environment, • Experience managing remote or internationally distributed teams will be advantageous, • Exposure to NHS, private healthcare providers, or other regulated medical services is highly desirable If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively email an updated CV to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £500 worth of vouchers for any successful recommendations.

PROPERTY MANAGER Location: New Malden Salary: £36,000–£40,000 per annum Hours: Monday to Friday, 9am–5pm, plus 2 Saturdays per month (9am–4pm, with a day off in lieu) Working pattern: Office based with regular site visits The opportunity This is a fantastic opportunity for an experienced Property Manager to take ownership of a varied and growing portfolio across South West London and the surrounding areas. Working within a collaborative and forward thinking environment, you will play a key role in ensuring properties are managed to a high standard, tenants are well looked after, and compliance is consistently maintained. This role would suit someone hands on, organised, and confident dealing with both residents and contractors, who enjoys being out on site as much as in the office. The role As Property Manager, you will oversee the day to day management of a mixed portfolio, ensuring smooth operations across inspections, maintenance, compliance, and tenant communication. You will work closely with the Lettings and Operations teams, supporting tenancy progression, portfolio performance, and overall service delivery. Key responsibilities Property & portfolio management • Manage the day to day operations of a residential and commercial portfolio, • Conduct regular property inspections and produce detailed reports, • Ensure properties are maintained to a consistently high standard, • Monitor vacancies, tenancies, and upcoming lease events Resident & stakeholder communication • Act as the main point of contact for tenants and residents, • Build strong relationships with landlords and internal teams, • Handle queries, complaints, and escalations professionally, • Issue notices and communicate clearly on tenancy matters Maintenance & repairs • Coordinate reactive and planned maintenance works, • Obtain quotations and manage contractors through to completion, • Ensure all works meet health and safety and legal requirements, • Monitor contractor performance and maintain accurate records Operations & compliance • Ensure full compliance with current lettings legislation, • Oversee gas, electrical, fire safety, and HMO requirements, • Maintain best practice processes across the portfolio, • Identify and resolve compliance and risk related issues, • Manage utility readings and transitions Reporting & administration • Prepare reports on inspections, maintenance, arrears, and vacancies, • Maintain accurate tenancy and compliance records, • Support budgeting and cost control across the portfolio Support to lettings & operations • Assist with new lettings, renewals, and tenancy handovers, • Coordinate move ins and move outs, • Provide insight into portfolio performance and improvements Marketing & portfolio support • Assist with marketing properties across portals, • Provide feedback from viewings to support pricing strategy, • Contribute to portfolio growth through excellent service delivery Skills and experience Essential • Experience in residential lettings or a property based customer facing role, • Strong communication and interpersonal skills, • Highly organised with excellent attention to detail, • Confident dealing with tenants and the public, • Working knowledge of UK lettings legislation, • Full UK driving licence and willingness to travel Desirable • ARLA / Propertymark qualification or working towards, • Property management or inspections experience, • Experience managing a portfolio of properties Package & benefits • Competitive salary based on experience, • Travel allowance or company vehicle, • Performance related bonus, • Ongoing professional development Location This role covers multiple locations including New Malden, Epsom, Marlow, Reigate, and Wandsworth. Regular travel between sites is required. How to Apply If you would like to know more about this role, please contact Sally at ProFind Property Recruitment. Email: | Phone: 0204 583 4941 | Mobile: 07760 787026 | Website: ProFind Property Recruitment is acting as a recruitment agency with regards to this position. By submitting your application, you consent to ProFind Property Recruitment processing and storing your data for the purposes of your job search. If you haven’t heard from us within 48 working hours, please assume your application hasn’t been successful, but you’re welcome to apply for future roles.

Studio Manager Location: Putney, London Coming Soon! Salary: £35 - £38k Depending on experience About Us: We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one movement at a time. The Role: The Studio Manager oversees the daily operations of the studio, ensuring a smooth environment for staff and clients. Duties include managing the studio timetable, coordinating instructors, delivering the PILAT3S routines, maintaining studio standards, and providing exceptional customer service. The Studio Manager will: Deliver The PILAT3S Routine • Deliver our pre-programmed PILAT3S routines (Align, Tone, and Power)., • Cue and correct technique, ensuring teaching points and personal engagement throughout each class. • Create an enjoyable and safe environment for clients while delivering classes with confidence and energy. • Connect with clients before, during and after each class. Studio & Team Management: • Oversee daily operations and manage the studio budget., • Handle maintenance issues and ensure health and safety compliance., • Lead and supervise a high-performing team, communicating updates and changes to the team effectively. Customer Service: • Provide outstanding customer service in person, over the phone, and via email., • Support the team in delivering exceptional client service, managing and resolving customer issues and complaints when required. • Execute events and support marketing campaigns to enhance the PILAT3S experience. Brand Ambassador • Act as a brand ambassador by promoting PILAT3S and building your own personal following as an instructor. • Represent the PILAT3S values – precision, personalisation and progression in both your in-person and online communications. About You: • Strong understanding of Pilates-based movement and the PILAT3S brand., • Effective communicator with leadership skills., • Organised, punctual, and professional with excellent time management., • Able to foster strong relationships with diverse individuals., • Fluent in English.

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: ___

Office Manager / HR - South London - Monday–Friday (20 hours per week) - Up to £50,000 Pro Rata We are looking for an experienced and highly organised Office Manager to join one of the UK’s leading sporting clubs based in South London. This is a part-time role (approximately 4 hours per day) with flexibility around working hours. This position is ideal for a proactive individual who can take ownership of office operations, HR processes, and compliance, while acting as a key point of contact for staff and management. Key Responsibilities: • Managing employment contracts and maintaining accurate employee records, • Administering payroll processes, • Acting as the first point of contact for HR-related queries, • Ensuring compliance with GDPR, CASC regulations, and general office policies, • Managing health & safety requirements, including risk assessments, • Handling complaints, investigations, and employee relations matters, • Overseeing the day-to-day running of the office About You: • Proven experience in an Office Manager or similar role, • Strong working knowledge of HR practices and employment procedures, • Solid understanding of compliance requirements (e.g. GDPR, health & safety), • Confident in handling sensitive matters such as disciplinary and grievance cases, • Excellent communication and decision-making skills, • Able to lead and support a small team effectively, • Highly organised with strong attention to detail, • Understanding of a sports club (nice to have) Location: South London – onsite parking Hours: 20 hours per week, 4 hours per day Salary: Up to £50,000 Pro rata

Adecco are recruiting on behalf of a large public sector organisation for a Complaints Officer (Repairs) to support the effective management of housing repairs complaints and improve resident experience.\n\nThis is an excellent opportunity for an experienced complaints or customer insight professional who is passionate about service improvement, advocacy for residents, and delivering fair, timely outcomes.\n\nComplaints Officer (Repairs)\nPublic Sector - Local Authority \nFull Time - Monday to Friday, 36 hours per week\nTemporary Role - 6 months \nGrade 8 - £21.41 per hour PAYE / £28.40 per hour Umbrella\nHybrid Working - 2 days per week in office (flexible) \nIT Equipment Provided\nASAP Start\n\nAbout the Role\n\nAs a Complaints Officer, you will play a key role in ensuring that residents' complaints relating to housing repairs are handled thoroughly, fairly, and in line with policy and the Housing Ombudsman Complaints Handling Code.\n\nYou will act as an advocate for customers, coordinate responses to complex complaints, and ensure that learning from complaints is embedded into service improvement.\n\nKey Responsibilities\n\nInvestigate and manage housing repairs complaints, ensuring timely, high‑quality responses in line with policy and Ombudsman standards\nCoordinate complex and high‑risk complaints, including multi‑service case conferences where required\nEnsure residents are heard and that all eligible elements of complaints are fully investigated\nChallenge the quality and scope of investigations when necessary to achieve the right outcome\nDraft clear, customer‑focused responses in plain English\nRespond to escalated enquiries, including those from elected representatives or MPs\nMonitor complaint trends, identify root causes, and support service improvement initiatives\nEnsure learning from complaints is recorded, shared, and implemented across services\nMaintain excellent record‑keeping and compliance with data protection requirements\nBuild effective working relationships with internal teams, partners, and external agencies\n\nWhat We're Looking For\n\nEssential Experience & Knowledge\n\nExperience handling complaints, or clear evidence of transferable skills\nExperience working with the public in potentially stressful or sensitive situations\nExperience within social housing or a related public service environment\nUnderstanding of complaints processes, best practice, and relevant legislation\nKnowledge of diversity, vulnerability, and equality considerations in service deliverySkills & Abilities\n\nStrong analytical skills, including identifying trends and root causes\nExcellent written communication skills, able to explain complex issues clearly\nConfidence handling sensitive, complex, or challenging cases\nStrong organisational skills and ability to manage competing priorities\nAbility to influence and constructively challenge at all levels\nA resilient, positive, and customer‑focused approach\nConfident using Microsoft Office and complaints/case management systems\n\nWhy Apply?\n\nMeaningful work that directly improves residents' lives\nOpportunity to influence service improvement and organisational learning\nSupport from Adecco throughout the assignment\nHybrid working and a collaborative team environment\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Planner Location: Cheam Salary: Starting salary is £29,724.50 Hours: 8am - 5.30pm, Monday - Friday. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Planner to join their ever-expanding team. Responsibilities of the Planner: Effectively planning engineers work Take ownership of your engineers' daily workload Inbound calls from the engineers on the dedicated Engineer Line Monitor engineers are ready for work and dispatch unallocated works Check previous day has no outstanding works Ensure all works are planned and completed within the contracts SLA Managing the Action Lists that Planners are responsible for Scheduling appointments with customers Proactively work towards the reduction of incoming complaints In t...

Planner Location: Cheam Salary: Starting salary is £29,724.50 Hours: 8am - 5.30pm, Monday - Friday. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Planner to join their ever-expanding team. Responsibilities of the Planner: Effectively planning engineers work Take ownership of your engineers daily workload Inbound calls from the engineers on the dedicated Engineer Line Monitor engineers are ready for work and dispatch unallocated works Check previous day has no outstanding works Ensure all works are planned and completed within the contracts SLA Managing the Action Lists that Planners are responsible for Scheduling appointments with customers Proactively work towards the reduction of incoming complaints In the event of absence, manage and monitor any changes to works scheduled Keeping customers informed and updated Support all team members in all tasks Ensure all daily tasks are completed Requirements of the Planner: Excellent communication skills, both written and verbal on all levels Ability and willingness to step up to cover next level tasks Proactive approach Innovative whilst working within agreed structure Flexible and ability to adapt to change Committed to delivering exceptional service delivery both internal and external Maintain an efficient, professional and team focussed attitude at all times Trustworthy and able to promote a confidential environment Customer focussed Ability to work within and follow company and clients policies and procedures Excellent planning and organisational skills If you feel like you meet the above criteria for the Planner role, then please apply now!

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Companys requirements for building standards, health and safety, statutory compliance and overall asset functionality. Key Role Responsibilities Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards achieving NPS targets, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards. Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Facilities Manager with recommended actions and costings where appropriate. Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the Apartments inspection. From the Apartment inspections creating a list of maintenance work needed, scheduling framework vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work. Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works. Provides the Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews. Inspects work performed by other maintenance team members and contractors to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed. Develops capability of team members in order to meet key performance goals and future succession requirements. Maintains adequate inventory of spare parts and maintenance materials and works with the Facilities Manager or Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors. Monitors reactive, statutory and PPM works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Coordinates and monitors minor works contractors and suppliers standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property. Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct. Reviews and actions site risk assessments and method statements as required with the Facilities Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAMs, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Demonstrates customer services skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. About You A reasonable level of general education educated to O Level / GCSE level or equivalent with demonstrable written and numerical skills. A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades. Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures. General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards. Continually strives to improve knowledge, skills and abilities to produce the best results. Experience & Skills Essential Building maintenance experience in a domestic residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration. Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building. A strong work ethic and ability to work independently and take ownership of a task/project end to end. The ability to effectively supervise Contractors and Suppliers. The ability to work with aptitude to determine the most cost effective solutions to repairs without sacrificing on quality. A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required. Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working in a customer-facing role. Desirable NICEIC Registered Electrician an advantage. IOSH qualified An understanding of HVCA SFG20 maintenance job plans What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The companys business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site

Step into a rewarding permanent role offering a supportive office environment, opportunities for progression, and the chance to play a key role in improving the experience of residents across Kingston. This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints xrnqpay are managed efficiently, fairly, and in line with Housing Ombudsman standa... Ensure you read the information regarding this opportunity thoroughly before making an application.

Five Guys Perks - employee discount program. Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way. INCREDIBLE CAREERS WITH FIVE GUYS.

A leading global insurance provider in Croydon is seeking an Operational Support Specialist to ensure compliance with quality standards and manage complaints effectively.The ideal candidate will have experience in business operations, quality certification, and proficiency in Excel.This hybrid role

Complaints Handler - Office Based. This position would suit someone with a strong background in complaints, ideally within. Managing customer complaints from receipt through to resolution in line with company procedures and regulatory standards.

This fully office-based role entails managing complaints from initial contact to resolution, requiring strong communication and investigative skills. A property services company is currently seeking a Complaints Handler based in Kingston to enhance customer service and resolve complex issues. Ideal

The position involves tasks such as handling correspondence, drafting documents, managing calls, and updating tracking systems for complaints and enquiries. The ideal candidate will demonstrate strong organizational skills and have experience in a similar role. Epsom is seeking a dedicated administr

Provide administrative support to the managers and department, including scanning, photocopying and distributing correspondence. Open, sort, distribute and, where appropriate, deal with incoming post on a daily basis. Maintain and update systems already in place to record and enable progress of comp

Working closely with the Customer Solutions Manager to implement new processes, including the end of contract outbound strategy, with a customer first approach. Supporting the Customer Solutions team with day‑to‑day queries, handling escalated calls and complaints from customers. Support the Cus

Ensuring every customer is delighted with their order and their Five Guys experience – you will deal with complaints promptly in an open and honest way. Five Guys Perks – employee discount program. Five Guys isn't just a job – it can be a career!.

Team Administrators £23-26,000 basic DOE +bonuses +benefits packages Leatherhead, Dorking, Epsom and Sutton We have a number of administration roles we need to fill for clients based in the immediate local areas, all are close to public transport links, and some have parking onsite as well Each role differs in their demands, but here are a mixture of duties needed: • Being a proactive team player, happy to help others reach team and client SLA’s, • Handling emails and responses to enquiries via live-chat and website enquiries, • Answering department telephone calls and enquiries, • Taking appointment details and booking appointments for colleagues and third parties, • Raising purchase orders, • Updating reports on Excel and in-house databases for other business areas to review, • Keeping client records updated and accurate at all times, • Problem solving and quick responses to keep delays to a minimum If you have 6mths+ administration experience in an office-based role, and you’d be happy with the above duties/responsibilities, please forward over your cv for consideration. We also have a number of temporary roles available in customer service and complaints teams – so if you have this experience, know someone who might be interested, please feel free to pass over my contact details Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Job description: Job: Planner Area: Cheam Salary: £29,500 Role: Planner Hours: Monday - Friday 08:00 - 17:30 My client is looking for an experienced Planner to work for a Social Housing contractor in Cheam. This role is available ASAP. Role and Responsibilities • Planning engineers’ work so everyone knows where they need to be and when, • Taking ownership of engineers’ daily workloads and keeping things moving, • Handling inbound calls from engineers and helping resolve issues quickly, • Making sure engineers are ready for work and dispatching any spare jobs, • Booking and updating customer appointments, • Spotting issues early and helping reduce complaints before they escalate, • Adjusting schedules when there are absences or changes to planned work, • Keeping customers informed with clear, regular updates, • Supporting the wider team and jumping in where needed, • Making sure all daily tasks are completed by the end of the day Requirements • Confident communicator, both on the phone and in writing, • Happy to step up and help cover higher-level tasks when needed, • Proactive and organised, • Flexible and able to adapt when plans change, • Trustworthy and comfortable handling confidential information, • Customer-focused and solution-driven, • Able to follow company and client processes, • Strong planning and organisational skills Benefits • £32,183.42 starting salary, • Weekly pay (2 weeks in arrears), • 20 days holiday + Bank Holidays, • Annual leave increases after 5 years, • Training and development opportunities, • Career progression potential, • Supportive working environment, • Mental health and wellbeing support, • Cycle-to-work scheme

Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed)

A South London Borough is seeking an experienced Highways Inspector to support the delivery of a safe and well‑maintained highway network. The role involves undertaking inspections, identifying defects, and ensuring appropriate remedial works are arranged and completed. You will also act as a key point of contact for residents, managing enquiries and keeping customers informed throughout the process. This position requires regular site visits. Applicants must hold a full UK driving licence and have access to their own vehicle. Key Responsibilities Undertake routine and reactive visual inspections of highway assets, including carriageways, footways, and street furniture Identify highway defects and assess risk in line with Council policies and statutory guidance Raise works orders with the Council's highways contractors and monitor progress through to completion Issue defect notices to statutory undertakers/utility companies and track remedial works Manage customer enquiries, complaints, and service requests relating to highway issues Update CRM systems and website comments to keep residents informed of progress and outcomes Liaise with contractors, utility companies, internal teams, and other stakeholders Maintain accurate inspection records and support reporting requirements Skills and Experience Required Previous experience as a Highways Inspector or in highways maintenance/engineering Good working knowledge of highway inspections, defect identification, and maintenance processes Experience working within a local authority or public sector environment (desirable) Strong communication and customer service skills Ability to manage multiple inspections and enquiries simultaneously Competent IT skills, including use of inspection or CRM systems Essential Requirements Full UK driving licence Access to a private vehicle for work purposes

Resident Liaison Officer (Internal Planned Maintenance) Salary: Up to £33K + car allowance Location: Epsom Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Epsom area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing.Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence.Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #BCSW1

Location: Hybrid linked to Penge - Hawthorn Centre or Maidstone - County Gate Salary: Penge - £30,264 - £37,830 per annum / Maidstone - £27,679 - £34,599 per annum Hours: 36 hours per week - flexible options considered Contract Type: 9-month fixed term contracts and 12 month fixed term contracts This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We're looking for multiple Customer Complaints Specialists who are passionate about making things right for our customers. In this role, you'll be the first point of call for resolving concerns quickly, fairly, and with empathy, making sure every case is handled in line with Clarion's policies, the Housing Ombudsman Complaint Handling Code, and the Regulator of Social Housing's Consumer Regulations. Your work will play a big part in maintaining strong customer relationships, improving service quality, and ensuring every response is timely, professional, and understanding. You'll bring experience of managing and resolving complaints in a regulated environment, ideally within housing, and the confidence to navigate even the most sensitive conversations with care. Your exceptional communication skills will help you listen, reassure, and guide customers towards fair and positive outcomes. Alongside this, you'll have the problem-solving and investigative abilities to dig into root causes and recommend lasting solutions. Organisation will be key, as you'll manage a high caseload while keeping every detail accurate and every deadline met. You'll also be comfortable using CRM systems, fully aware of data protection requirements, and confident in producing clear, effective written communication across a variety of formats. Most importantly, you'll bring empathy, professionalism, and the determination to turn a challenging situation into a positive experience for our customers. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 14th May 2026 at midnight This is a hybrid role with a base location at our offices in Penge or Maidstone. For the first 8 weeks, while completing training and academy, you will attend the office a couple of days per week to support your learning and development. After training, you will move to a flexible hybrid approach, with occasional office attendance (typically around once a week) in line with business needs. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. TPBN1_UKTJ

Temporary Accommodation Officer Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Temporary Accommodation Officer 3 Days in the office 2 days remote Must have previous relevant experience of working in homelessness specifically Temporary Accommodation Management Be part of the temporary accommodation team, managing and procuring various types of temporary accommodation This is one of many roles we are recruiting for please visit our website colbernlimited co uk Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council’s duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential. Key Responsibilities Property & Portfolio Management Manage the day-to-day operations of residential and commercial properties within the portfolio Conduct regular property inspections and prepare detailed reports with recommendations Ensure properties are maintained to a high standard and align with asset management objectives Monitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings ManagerResident & Stakeholder Communication Act as the main point of contact for residents, responding to queries and issues in a professional and timely manner Build positive working relationships with tenants, landlords, and internal stakeholders Handle complaints and escalations effectively, ensuring timely and fair resolution Issue relevant notices and communicate clearly regarding tenancy and property mattersMaintenance & Repairs Instruct, coordinate, and manage maintenance requests for reactive and planned works Obtain quotations and oversee works through to completion Ensure all maintenance works comply with health & safety and statutory requirements Monitor contractor performance and maintain accurate maintenance recordsOperations & Compliance Oversee day-to-day operations to ensure efficiency and consistency Ensure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirements Implement and maintain best-practice property management processes and systems Manage risk and resolve complex issues or escalated matters Report upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance matters Manage utility transitions and landlord utility readingsReporting & Administration Prepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performance Maintain accurate property records, compliance documentation, and tenancy files Assist with budgeting, forecasting, and cost control for maintenance and operational expenditureSupport to Lettings & Operations Work closely with the Lettings Manager to support new lettings, renewals, and tenancy handovers Assist with coordination of move-ins and move-outs Provide operational input into asset management decisions and portfolio strategy Support wider Operations and Business Development initiatives as requiredMarketing & Portfolio Support Assist with marketing properties across portals and internal channels Provide market feedback from viewings to inform pricing and strategy Support portfolio growth by delivering a high standard of serviceSkills & Experience Essential Experience in residential lettings or a customer-facing property role Strong communication and interpersonal skills Well-organised with good attention to detail Confident conducting viewings and dealing with the public Basic knowledge of UK lettings legislation Full UK driving licence and willingness to travelDesirable ARLA / Propertymark qualification or working towards Experience with property management or inspections Familiarity with multi-property or portfolio environmentsPackage & Benefits Competitive salary commensurate with experience Company vehicle or travel allowance Performance-based bonuses Professional development opportunitiesLocation This role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations

Pear Recruitment – Property Services Manager – Fulham Salary - £50,000 Working Hours – Monday–Friday 9am-5pm Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. Responsible to the Heads of Property for providing management of property services. For ensuring the delivery of an excellent customer-focused property management service to ex-Service personnel and their dependents and maintaining high levels of satisfaction. Ensuring that all the housing schemes are maintained at the high standard that the residents expect, all health and safety at all the housing schemes is effectively managed and delivered in line with the clients Health & Safety Management system. To manage day-to-day property services expenditure in line with the budget. To ensure close working with the other teams. Ensure staff provide an effective, high-quality, customer-focused service to the residents, including: • Day-to-Day Repairs, • Planned and Cyclical Maintenance, • Voids Management, • The Management and Maintenance of communal areas, • Defects Management and Facilitating effective resident involvement, • Ensure high levels of property compliance and legislation which is fully auditable., • Disrepair Management, • Complaints management Monitor the operation of Health & Safety systems, especially in relation to: • Repairs and Planned Maintenance activities, • Fire and Water Supply Safety, • Gas and Electrical Safety, • Lifts and lifting equipment., • Asbestos management, • Estate Management functions, • Accident and Incident Reporting If you are interested in this Property Services Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Assistant Project Manager & Estimator Location: London Sector: Residential property maintenance and domestic construction Employment Type: Full-Time, Permanent Salary: Up to £45,000 per annum (DOE) About the Company Our client is a well-established residential property maintenance contractor operating across the domestic sector in London. With over 25 years of experience, the business delivers small-scale projects for homeowners and continues to grow, offering a stable pipeline of work and opportunities for career progression. Role Overview The Assistant Project Manager & Estimator will support the delivery of residential maintenance projects from initial enquiry through to completion. Working closely with the Project Manager, this role combines estimating, coordination and site-based oversight, ensuring projects are organised, efficiently managed and completed to a high standard. Key Responsibilities Work closely with the Project Manager to prepare quotes and schedule works Plan, schedule and manage engineers’ daily workloads Coordinate projects from initial client enquiry through to completion Liaise with homeowners, tenants, landlords and managing agents Handle client enquiries, requests and complaints in a professional manner Attend site visits to assess works, scope projects and allocate resources Maintain accurate organisation, documentation and project tracking Ensure works are delivered on time and to required standards Requirements Minimum 3 years’ experience in a similar role or strong on-site residential experience Background within the domestic and residential construction or maintenance sector Solid understanding of on-site processes to accurately assess and plan works Full, clean UK driving licence Confident working both in an office environment and on-site Strong leadership skills with the ability to manage and support engineers Excellent English communication skills, both written and spoken Highly organised, detail-focused and proactive approach Ability to work independently, make decisions and resolve issues effectively Preference for candidates based locally to the area Preference for candidates from a trade background What’s on Offer Salary up to £45,000 per annum (DOE) Monday to Friday, 7:30am to 5:00pm Permanent, stable role within an established contractor Varied workload across multiple residential projects Opportunity for career development and progression within a growing business #INDPERM

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing. Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence. Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #STRJP TPBN1_UKTJ

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing. Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence. Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #BCSW1 TPBN1_UKTJ

Automotive Dealership Service Advisor Join a busy automotive dealership as a Service Advisor delivering excellent customer service, managing vehicle service bookings, aftersales support and customer relationships using CRM systems and digital platforms. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Aftersales Advisor, Service Receptionist, Automotive Customer Advisor, Car Dealership Customer Service Advisor SALARY: £35,000 OTE (includes a Basic Salary of £28,300 per annum) + Generous Benefits (see below) LOCATION: Croydon, South London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an Automotive Dealership Service Advisor to join a professional and fast-paced aftersales team within a well-established automotive environment. As an Automotive Dealership Service Advisor you will act as the key link between customers and technicians, ensuring clear communication, accurate service updates and excellent customer satisfaction throughout the aftersales journey. Working as an Automotive Dealership Service Advisor, you will manage service bookings, vehicle repairs, customer enquiries and invoicing while promoting additional services and service plans to support customer retention. This is an exciting opportunity for someone with strong customer service skills, experience in an automotive or dealership setting and a passion for delivering a high-quality customer experience. DUTIES Your duties as the Automotive Dealership Service Advisor include: • Customer Service Delivery: Provide a professional and friendly service to customers via phone, email and face-to-face interactions, • Service Bookings: Manage vehicle service and repair bookings, ensuring efficient scheduling and workflow, • Repair Estimates: Provide accurate pricing, timescales and explanations for vehicle maintenance and repair work, • Aftersales Support: Act as the main point of contact throughout the aftersales process, keeping customers informed, • Upselling Services: Promote additional work identified through vehicle health checks and sell service plans, • Customer Query Resolution: Handle customer concerns and queries promptly to maintain high satisfaction levels, • Invoice Processing: Prepare, explain and process invoices and payments accurately, • CRM & Systems Use: Maintain accurate records using CRM systems and dealership software, • Customer Retention: Encourage feedback and follow-up contact to build long-term customer relationships CANDIDATE REQUIREMENTS • Previous experience in an automotive, dealership or service advisor / aftersales role, • Strong customer service and communication skills with a professional approach, • Experience using CRM systems, booking platforms or internal service systems, • Ability to work in a fast-paced environment and manage multiple priorities, • Good organisational skills and attention to detail, • Experience handling customer queries, concerns or complaints, • A proactive approach to upselling services and identifying customer needs, • Competent IT skills including Microsoft Office and digital systems BENEFITS • Company car scheme with insurance, servicing and breakdown cover, • Discounts on vehicles, servicing, MOTs, parts and tyres, • Employer pension contribution of up to 7%, • 22 days annual leave rising to 26 days plus bank holidays, • Access to a discount portal with a wide range of deals, • Enhanced family-friendly leave policies, • Employee Assistance Programme and wellbeing support, • Occupational health support, • Personal accident insurance, • Training and development opportunities, • Shared incentive plan, • Health cash plan, • Paid sick leave after probation The company is proud to be an equal opportunity employer. They are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. The company is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14625 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Croydon, South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Assistant Service Manager £36,000 basic salary with £50,000 OTE Coulsdon, Surrey Permanent, Full Time Monday to Friday (08:00 – 18:00) 1 in 3 Saturdays (08:00 – 14:00) Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up in to an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: * As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience. * Leading and developing a team of Service Advisors * Acting as the main point of contact for customer care and escalations * Handling and resolving customer complaints professionally * Driving NPS scores and customer satisfaction KPIs * Reporting performance and insights to senior management * Overseeing daily operations to ensure a smooth and efficient service department * Supporting wider Aftersales objectives and continuous improvement Your background & skill: * Proven experience as a Service Advisor or higher in a car main dealership. * Ability to lead from the front in a busy, pressured environment is essential. * Automotive dealership skills and experience are essential. * Well-presented and hold excellent interpersonal organisational skills. For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy

Nuco Solutions are recruiting a confident Customer Service Team Leader to lead a busy Domestic Gas customer service team at a head office in Cheam.You’ll manage and support a team of CSOs, ensuring customers receive a fast, professional, and high-quality service across phone, email, and live chat.This is a hands-on leadership role where you’ll coach, motivate, and drive performance every day. Role and Responsibilities • Lead and support a team of Customer Service Operatives, • Handle escalated customer queries and complaints, • Drive performance and ensure KPIs are met, • Coach, train, and develop your team through 1:1s and ongoing support, • Manage rotas and ensure smooth daily operations, • Promote a positive, high-energy team culture, • Work closely with internal teams to resolve issues quickly Requirements • Previous experience in a team leader or supervisory role, • Strong communication and people management skills, • Confident coaching and developing others, • Calm, organised, and solution-focused under pressure, • Passion for delivering excellent customer service, • Able to lead by example and motivate a team Benefits • £32,183.42 starting salary, • Weekly pay (2 weeks in arrears), • 20 days holiday + Bank Holidays, • Annual leave increases after 5 years, • Training and development opportunities, • Career progression potential, • Supportive working environment, • Mental health and wellbeing support, • Cycle-to-work scheme

SIA Security Guard, Door Supervisor or CCTV licence (Required) Experience in control, operational centre environments (Highly Desirable) Role Summary Work within Assist Control function to provide 24/7/365 operational response for colleagues, customers, stakeholders, and the emergency services. Have detailed knowledge of customer sites and operational requirements to support optimal service delivery. Utilise multiple systems and applications to deploy resources. Analyse data to identify risks and threats, escalate appropriately, and share intelligence. Collaborate and influence in all directions, both internally and with customers. Ensure the safety and security of people, property, and assets at our customer sites. Effective communication skills and great presentation are crucial when interacting with customers and the public. Being visible, professional, and responsive supports the success of the security function. Identify risks, threats, and hazards and take appropriate action in line with Assignment Instructions and relevant policy to protect the customer’s organisation and reputation. Engage with continuous training and technology as the security environment evolves. Responsibilities Respond to calls, emails, and alerts in a professional manner, prioritising critical service issues Provide centralised and efficient execution of security processes to support operational delivery Resolve customer and colleague requests in “One Touch”, avoiding unnecessary escalation Follow Assignment Instructions, Risk Assessments, and relevant customer policies Promote confidence through effective decision making and professional standards Plan and schedule security resources with authorised and trained personnel Ensure holidays are planned in an effective manner, not compromising site requirements Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation Deploy service partner resources and seek authorisation as appropriate Complete routine admin processes to improve operational efficiency Provide monitoring and analytics to identify risk and enable effective decision making Provide reporting (Daily/Weekly/Monthly) internally and to our customers as requested Provide Management Information that enables effective use of resources Share intelligence and alerts with the right audience to mitigate risk Act as the Subject Matter Expert (SME) for security systems, applications, and software Maintain the integrity of security systems and applications, ensuring a consistent approach Complete site compliance validation and welfare visits Support recruitment, induction, and new site mobilisation projects Validate and update Assignment Instructions/Risk Assessments Acknowledge and record customer complaints, escalate to the correct audience, and follow up Deter crime and anti-social behaviour through awareness of behaviour and intelligence Report incidents in an accurate and timely manner, following the correct escalation model Collaborate with the Emergency Services, including detection and protection of evidence Support the customer’s brand and culture and follow any reasonable requests Person Specification SIA Security Guard, Door Supervisor or CCTV licence Experience in control, operational centre environments (Highly Desirable) IT and systems orientated, highly analytical Self-motivated and action focused Emotional maturity; calm and rational in the face of challenges and critical incidents Conscientious with strong attention to detail Adapts to changing priorities; flexible and collaborative Punctual, reliable, and committed, demonstrating respect for colleagues Highest standards of integrity; maintains confidentiality when handling sensitive information Effective communication skills, both verbal and written Responds well to positive change and innovation

Complaints Handler Location- Kingston Salary Up to £34k We are looking for a proactive and customer-focused Complaints Handler to support our construction team. Responsibilities Receive, log, and manage customer complaints in a timely manner Resolves stage 1 and stage 2 complaints Provide clear, professional, and timely responses to customers Monitor complaints through to resolution, ensuring deadlines are met Keep accurate records of all communication and actions taken Ensure all complaints are handled in line with company procedures and industry standards Identify recurring issues and escalate where necessary Apply correct SOR codes to works completed and ensure accuracy Liaise with contractors to resolve invoice queries and discrepancies Monitor and track invoice approvals and payment progress Maintain accurate records on repairs and finance systems Support the wider repairs and maintenance team with administrative tasks Ensure compliance with internal procedures and audit requirements About You Strong communication and interpersonal skills Excellent problem-solving and organisational abilities Ability to handle sensitive situations professionally Experience in a fast-paced, customer-facing role Previous experience in construction, housing, or property services (desirable) If you are interested in this job with Taylor Johnston, please apply or call (phone number removed) for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDTJ

Job Title: Surveyor (Contract Manager) To work for the contractors Working Hours: 35 hours Main Purpose of the post: To deal with all aspects of residential and commercial property within the Housing service. To provide a full surveying service and technical support functions in a number of key areas for planned and improvement works, responsive repairs and voids. To work with the contractor on a zero hours as the main point of contact and lead on liaison on planned maintenance and the improvement programmes. To work with the housing officer and other staff within the office under team working estate accurately identifying, diagnosing and providing precise specifications for effective repairs, in order to maintain and improve the overall Estate. To undertake liaison with and efficient monitoring of repair contractors work recommending cost-effective solutions to repair problems. To ensure the statutory responsibilities with regards to health and safety, and generally, outcomes of Risk assessments and other relevant inspections are complied with. Key Responsibility Areas To be individually responsible for your own work, and for following procedures for the delivery of services. To inspect properties and produce report within 48 hours and monitor the work To carry out all duties in a manner, which ensures that the terms of the Agreement are met. To resolve problems of service delivery and issues of customer dissatisfaction, which are within the scope of your responsibility and make suggestions for improving service. To complete legible records which must be processed and kept in accordance with the procedure in which they appear. Contract Responsibilities To provide technical advice and assistance to non-technical staff, particularly in relation to disputes with contractors. To inspect repair work identified for inclusion within the percentage check as required by the Repairs Manager. To visit properties and location to inspect, diagnose and quantify necessary repairs. To get it right on the first diagnosis and prevent the wastage of resources. To undertake inspections and detailed specification of empty properties. To prepare responses to routine correspondence, including members’ enquiries and complaints concerning works of a technical nature. To accurately specify repairs using the approved Schedule of Rates and issue orders using appropriate technology. To regularly process and compile information regarding cases involving litigation for disrepair. To recommend works for inclusion in the Capital programme as necessary to the contractors. To carry out repairs project as and when required. To check all works of a technical nature carried out by contractors prior to authorising payment. To re-inspect and verify any work requiring a variation order in response to requests from contractors. To provide timely report and monitor the repairs reporting to the contractors. To attend public meetings as required by the contractors and to advise on repair related matters

Customer Service Specialist for Nordics Do you speak 1 or more Nordic languages? Are you experienced in leading a market and dealing with complex customer service queries? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you to join our client as a Nordic Customer Service Specialist. Location: Kingston with on-site parking, 3 days in office, 2 days at home Salary: £30,000 - £33,000 plus medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic on-site facilities including pay day pastries. Start Date - ASAP As the Nordic Customer Service Lead, you will be the backbone of all my client's business in the Nordics, delivering world-class customer service to hospitals, clinics, and healthcare partners. Your proactive mindset and attention to detail will ensure that every order and delivery runs smoothly, ultimately contributing to the continuity of patient care. Key Responsibilities: Customer & Stakeholder Management - Build and maintain strong relationships, act as a trusted point of contact and take full ownership of customer enquiries through to resolution. Order & Delivery Management - Proactively manage orders, track and report back-orders, shortages, and delivery delays and coordinate closely with logistics partners and distribution centres. Consignment & Stock Management - Monitor consignment stock levels and usage, support cycle counts, reconciliation, and investigations and ensure correct handling of returns, RMAs, recalls, and product exchanges. Cross‑Functional Collaboration - Work closely with all departments and support commercial teams. Product & Portfolio Support - Maintain strong knowledge of the product portfolio and in event of product unavailability, proactively propose suitable alternatives. Quality, Compliance & Continuous Improvement - Capture, document, and escalate product and service complaints and contribute to process improvements, digital initiatives, and service enhancements!What We Are Looking For: Language Proficiency: Ideally fluent in at least one Nordic language (Swedish) and English Experience: Strong customer service skills Technical Skills: Good knowledge of Windows Office and Salesforce ideally or similar CRM; proficiency in technology is essential. Interpersonal Skills: Strong ability to communicate at all levels and build relationships. Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude. If you're ready to take ownership of customer inquiries and deliver exceptional service, we want to hear from you! Join our client's dynamic team and help shape the future of customer service in the Nordics. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Concierge. This is an incredible career opportunity with a fantastic package. Position: Night Concierge Location: Riverside Quarter Working Hours: 4 days on, 4 days 1900 - 0700 Salary: £27,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 16 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house TSS temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at an exclusive development located on the banks of the River Thames. With views over Hurlingham Park, Riverside Quarter consists of 750 apartments across 9 buildings. The development includes 24 hour concierge and luxury facilities such as well-equipped gyms with free weights, running machines, cross training machines and a sleek swimming pool. Key Responsibilities and Requirements: As a Night Concierge at Rendall & Rittner, you will: Passionate about creating a positive and safe environment for residents, guests, and the team. Expert in customer service, using this expertise to lead, engage, and inspire others. Proactive in seeking opportunities to drive the performance of the development. Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries. Values and supports the team, building strong working relationships with residents, guests, and external contractors. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. #LI-AW1 Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact! TPBN1_UKTJ

Sales / Supply Service Representative Hours: 37.5 hours per week (Monday-Friday) Salary: Competitive About the Role We are recruiting for a Sales / Supply Service Representative to join a fast-paced, customer-focused team within a global speciality chemicals and ingredients distribution business. This role acts as a key point of contact for customers and suppliers, ensuring smooth order processing, excellent communication, and strong relationship management across all stages of the supply chain. You will play a vital role in delivering operational excellence and outstanding service, supporting either the sales side or purchasing side of the business (or a combination depending on team needs). Key Responsibilities Sales Side Act as the first point of contact for customer orders via email and phone Enter and manage orders using internal ERP systems Handle customer queries including pricing, availability, and delivery updates Resolve issues such as delays, damages, or complaints professionally Maintain strong relationships with customers and internal teams Keep systems and colleagues updated with accurate information Support wider team activities and ad hoc tasks as required Purchasing Side Raise and manage purchase orders through ERP systems Monitor stock levels and ensure supply meets demand requirements Communicate with suppliers regarding orders, pricing, and delivery issues Work with third-party warehouses and logistics partners to resolve issues Record and track supply chain issues for continuous improvement Maintain strong supplier relationships and ensure smooth operations Support wider team activities and ad hoc tasks as required About You Strong communication skills (written and verbal) Confident working in a fast-paced, customer-facing environment Highly organised with the ability to multitask under pressure Solution-focused with a proactive, can-do attitude Comfortable working with numbers, data, and spreadsheets Strong IT skills (Microsoft Word and Excel essential) Team player who supports colleagues and works collaboratively Previous administration or customer service experience is beneficial GCSE (or equivalent) Maths and English grade C/4 or above Why Join? This is a great opportunity to join a growing international organisation where no two days are the same. You'll gain exposure to global supply chains, develop strong commercial and operational skills, and build a long-term career in a supportive and fast-moving environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

This rapidly growing Financial Planning firm provide high-quality, comprehensive advice to individuals, families and businesses across the UK and are looking for an experienced Advisor to join their Putney office on an employed basis to service an existing client bank. This is a great opportunity for a recently qualified or junior advisor to inherit a client bank and gain experience within a reputable company. Role and Responsibilities: Build sustainable relationships with clients Complete annual reviews within required timescales Identify and assess clients needs Write new business from carrying out annual reviews with existing clients Obtain and record the required meet regulatory KYC and suitability requirements. Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process client accounts and file documents This role is desk-based with meetings conducted via phone and Teams, and they have a flexible hybrid working model which allows you to split your time between home and office. The Individual: Hold the Diploma in Financial Planning Have previous relevant experience Strong technical knowledge across all aspects of Financial Planning Ideally have a desire to obtain Chartered status. The Package: Salary circa £40,000 - £45,000 (depending on experience) Bonus Extensive Company Benefits Contact: Karen Cummins Reference: KC/101906 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine. TPBN1_UKTJ

Repairs Manager – Social Housing – Permanent Role £50,000 – £55,000 + Benefits Location: Kingston upon Thames The Role We are seeking an experienced Repairs Manager to oversee day-to-day responsive repairs and maintenance operations within a social housing portfolio based in Kingston upon Thames. This is a key role responsible for managing teams, contractors, and service delivery to ensure high-quality, compliant, and customer-focused repairs services. Key Responsibilities • Manage the delivery of responsive repairs and maintenance services, • Lead and supervise operatives, subcontractors, and office staff, • Ensure KPIs, SLAs, and performance targets are consistently met, • Oversee scheduling, resource allocation, and workflow efficiency, • Monitor budgets, costs, and contractor performance, • Ensure compliance with all health & safety and housing regulations, • Handle escalated complaints and ensure strong customer satisfaction, • Produce reports on performance, costs, and service delivery Requirements • Proven experience in a Repairs Manager or similar role within social housing, • Strong knowledge of responsive repairs and maintenance operations, • Experience managing direct labour and subcontractors, • Understanding of housing regulations and compliance requirements, • Excellent organisational and leadership skills, • Strong communication and customer service abilities, • Ability to manage budgets and performance targets effectively, • Full UK Driving Licence What We Offer • Salary between £50,000 – £55,000 per annum, • Company benefits package (pension, holiday, etc.), • Career progression opportunities, • Stable, long-term role within a growing organisation, • Supportive team environment Location Office-based with site visits across Kingston upon Thames and surrounding areas

SUMMARY OF POST: To provide high quality care and support services that enable customers to live the lives they choose as far as they are able. The Registered Care Manager is directly accountable to the Operations and Compliance Manager, Operations Director and to the regulatory body for domiciliary care. Key responsibility Efficiently manage the day to day running of the extra care contract. Allocate resources and monitor performance to deliver high quality care and support to customers. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Duties and specific responsibilities Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements Be prepared to work flexibly to ensure the safe delivery of the extra care service Provide a good service to customers Promote the rights of each customer and keep their wishes at the centre of their care and support Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality care and support services within extra care. Keep all information about customers and their families secure and confidential Lead and manage staff Manage the effective recruitment, induction and training of the scheme coordinator(s), supervisor(s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent Attend external meetings and represent the service in a positive manner Responsibility for Emergency of out of hours phone cover for your staff This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements. Personal attributes Caring and compassionate towards people in need of care and support Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions Excellent time keeper and reliable Professional, smart appearance Knowledge and understanding Excellent understanding of the needs of people who require care and support at home and the provision of care services within extra care schemes in line with best practice Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services. Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification Understanding of systems to maintain confidentiality in relation to customers, staff and the business Knowledge of health and safety matters in relation to care services and risk management Knowledge of how to recognise abuse and safeguarding procedures Experience and skills Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy Experience of care services, risk assessment and person centred care and support Ability to plan and organise workloads effectively so customers receive the services they expect Good administrative skills and computer literacy Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff Ability to maintain clear written and electronic records and to follow statutory reporting procedures Experience of financial management desirable Ability to implement Care Support policies, procedures and instructions Additional requirements Willingness to work flexibly and to keep knowledge and skills up to date. Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure Full drivers licence Desirable criteria Experience of managing the delivery of social care services as a registered manager Train the trainer qualifications Knowledge of business management and business start up

About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. *Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. About the role: We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: • Communicate with residents to organise property visits, • Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done, • Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty, • Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines, • Handle complaints patiently and efficiently, • Keep project trackers updated in line with the program of works Do you have what it takes? • Driving licence and access to your own vehicle (essential), • A customer-focused mindset, • Comfortable using Microsoft Office and IT systems, • Strong problem-solving and complaint-handling skills, • Excellent verbal and written communication, • Reliable, punctual, and well-organised, • Able to prioritise, multitask, and adapt to changing deadlines Desirable qualifications but not essential: • Health & Safety Awareness, • First Aid qualification Why work with us? Here are some of the brilliant benefits you could get as a Customer Liaison Officer: • 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service), • Up to £2,000 reward for successful recommendations as part of our referral scheme, • Significant savings on daily shopping through our benefits portal, • A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year, • A supportive culture and a great team with exceptional talent and experience, • Trained Mental Health First Aiders support, • Annual training budget so you can focus on your personal and professional development and much more… If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day

Take a hands-on, supervisory role when you join Signature Senior Lifestyle as the Housekeeping Supervisor at our luxury care and nursing home in Surbiton. What Signature Offer From £15.10 per hour Shift times: 07:00-15:00, 09:00-17:30, 10:00-18:00 . Alternate weekends required . Full time shifts available Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Life Assurance Scheme Blue Light discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus Staff recognition scheme Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and more Transport Links Commuting - Surbiton nearest train station Walking - less than 1 mile from nearest train station Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25 Your Role at Signature Our residents are our focus at Signature, and their comfort and safety are paramount. Your day-to-day activities will include the efficient and cost-effective running of all housekeeping services, carrying out equipment checks and preventive maintenance and providing a consistent high level of service through efficient staff and cleaning rotas. Our residents will notice and appreciate attention to detail and a high standard of cleanliness builds confidence in our service delivery Should there be complaints, you will deal with them promptly and directly, reporting them to the hospitality manager and making sure lessons are learnt for the future. Youll need an excellent knowledge of the COSHH (Control of Substances Hazardous to Health) regulations and will make sure all staff are trained fully in this, making sure the home boasts the maximum levels of cleanliness, health and safety. Internally, this role is called Hospitality Supervisor, if you are successful this will be your job title. You will be required to work across a range of departments including Housekeeping, Food & Beverage and Wellbeing & Lifestyle. Responsibilities will vary on each shift depending on which department you are supporting. What were looking for We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, youll fit right in. Youre a confident leader, well versed in how to manage a busy team, with supervisory experience, and experience of COSHH and knowledge of Health & Safety. Youre IT Literate, flexible, a great manager of workload, calm under pressure, energetic, passionate, proactive, flexible and adaptable. Ability to work outside normal hours in emergency situations and a full, clean driving licence are a big advantage. About Signature Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels. Wake up to the passion inside you. Apply to Signature Senior Lifestyle today. TPBN1_UKTJ