Complaints jobs in MordenCreate job alerts

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Cheyham Park, Surrey. With occasional travel to schemes across South West London. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing • Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice., • Deliver the service in line with agreed parameters for the role., • Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls., • Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement., • Work closely with other agencies to ensure residents are able to access a full range of services and support., • Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. What you'll need • Understanding of the diverse needs of older people, • Able to develop partnership working internally and with other agencies to generate effective solutions to problems, • Ability to manage time & tasks effectively, work well under pressure both individually and in a team, • Customer-focused and experience of providing excellent customer care, • Able to take responsibility for a scheme, the residents who live there and the service provided to them., • Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety, • Able to receive and respond to customer feedback and complaints professionally at all times Closing Date: 7th October 2025 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and.

Supervises activity in food and beverage outlet(s) including restaurant, bar and room service to ensure smooth operation and guest satisfaction. Maintains standards of food and beverage quality and guest services, resolves guest complaints. Up to date with food and beverage trends and best practices

Strong track record of handling customer complaints in a professional and empathetic way. In this role, you'll respond to customer complaints with empathy and efficiency, ensuring every outcome is fair and reflects the high service standards our customers expect. You'll manage a mix of standard comp

Complaints Oversight & Governance Lead and evolve a robust and fit for purpose complaints oversight framework for all DA relationships (MGA and TPA) engaging with delegated partners to ensure that the Great Lakes complaints standards and expectations are understood and met Oversee internal and deleg

Carry out quality control checks across written responses and customer contact (including call quality monitoring) Use scorecards and defined frameworks to measure performance against agreed standards Provide clear, constructive feedback to colleagues and managers to support improvements Analyse qua

As Head of Complaints, you will take overall responsibility for the effective management, oversight, and resolution of complaints across the firm. You will ensure that all complaints are handled fairly, promptly, and in line with FCA rules and industry best practice. Lead the complaints team, provid

Identifying areas where processes, systems, or policies could be improved to reduce complaints. Occasionally handling customer complaints, particularly during peak times. Complaints Quality Officer Location : London W10 Contract : 6 months, Full time Hours : Monday to Friday, 9am - 5pm Pay : £19.

First response to complaints within 24 working hours. Less than 15% of complaints reopened. Join Us as a Bank Worker Complaints Lead 🌟.

Join Us as a Bank Worker Complaints Lead 🌟. In this pivotal role, you’ll be the go-to person for managing and resolving complaints involving bank workers—ensuring every case is handled with professionalism, empathy, and integrity. Leading investigations into complaints raised by or about bank

Experience handling complaints within housing. Our complaints service is growing, and we're looking for experienced colleagues to join us in delivering exceptional service to our community. Investigate complaints independently, using all available information to reach fair and timely resolutions.

The Complaints and Compliance Team is a small, supportive team responsible for managing student complaints, appeals, and disciplinary processes, as well as Freedom of Information and Subject Access requests. You must have experience in handling student complaints or appeals and in maintaining accura

Job Title: Complaints Quality Officer. Identify process or training issues that lead to complaints and recommend improvements. Support the team at peak times by handling complaints directly when required.

Occasionally handling customer complaints, particularly during peak times. Our client's Customer Relations Team is dedicated to resolving customer complaints in a timely and fair way, while ensuring lessons are learned and improvements are made across the business. We are looking for a Complaints Qu

The Senior Housing Complaints & Quality Officer will lead a small team to effectively manage and prioritise complaints cases to a conclusion, offering advice and support to colleagues in relation to more complex cases. Have a deep understanding of statutory requirements and relevant legislation, inc

Join Us as a Bank Worker Complaints Lead. In this pivotal role, you’ll be the go-to person for managing and resolving complaints involving bank workers—ensuring every case is handled with professionalism, empathy, and integrity. Leading investigations into complaints raised by or about bank work

As a Complaints Investigator in our Immigration Removal Centre (IRC), you will be instrumental in upholding fairness, transparency, and detainee welfare by investigating complaints raised by individuals in detention. Case Management: Handle a portfolio of complaints, assessing their validity, priori

As Head of Complaints, you will take overall responsibility for the effective management, oversight, and resolution of complaints across the firm. Proven track record of managing a complaints team and influencing at senior management level. You will ensure that all complaints are handled fairly, pro

Experience in a customer service or complaints handling role. Job Title: Complaints and Information Officer. Complaints and Information Officer.

Manage and resolve customer complaints ensuring timely and fair outcomes. Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code. Identify root causes of recurring issues and work with service teams to implement improvem

Ownroot cause analysis methodology applicable to complaints, and drive consistent application of root cause analysis, trend identification, and action plans to improve customer outcomes and reduce repeat complaints. Lead and evolve a robust and fit for purpose complaints oversight framework for all

As Head of Complaints, you will take overall responsibility for the effective management, oversight, and resolution of complaints across the firm. You will ensure that all complaints are handled fairly, promptly, and in line with FCA rules and industry best practice. Lead the complaints team, provid

Care and Support - Hampton Care Home.Hampton Care Home is a spacious, purpose-built home in the London suburb of Hampton, providing high-quality nursing, dementia, palliative and short-term care for up to 76 residents.Set across three floors with generous ensuite bedrooms, dedicated staff teams and

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve

Care and Support - Hampton Care Home.Hampton Care Home is a spacious, purpose-built home in the London suburb of Hampton, providing high-quality nursing, dementia, palliative and short-term care for up to 76 residents.Set across three floors with generous ensuite bedrooms, dedicated staff teams and

Shepherd Neame is on the lookout for a Restaurant Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

We are looking for a friendly, organised and professional .Virtue Vets is London’s premier next-gen vet care and pet wellness clinic chain, providing exceptional vet care and a premium bespoke experience at reasonable prices.Our stylish clinics feature a contemporary aesthetic that appeals to bot

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Residential Support Worker – Children’s Residential Home (EBD).Greenford, London (UB6) | 💰 Up to £13.This is a rewarding opportunity to make a real difference in the lives of vulnerable children.Provide day-to-day care and support for children and young people with EBD.Promote independence,

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

Team Leader – Children’s Residential Home (EBD).Greenford, London (UB6) | 💰 Up to £14.We are looking for an experienced and motivated.Greenford, supporting young people with emotional and behavioural difficulties (EBD).This role is ideal for someone ready to step up from a Senior Support Wor

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

We are looking for a friendly, organised and professional .Virtue Vets is London’s premier next-gen vet care and pet wellness clinic chain, providing exceptional vet care and a premium bespoke experience at reasonable prices.Our stylish clinics feature a contemporary aesthetic that appeals to bot

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

An Exciting Opportunity Awaits You!.Are you passionate about providing excellent patient care? Are you looking for the next step in your career as a Dental Receptionist/TCO? Do you enjoy coordinating treatments with patients? If so, we have the perfect opportunity for you!.ODL Dental Clinic is a wel

A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours.You w

As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and

Team Leader - The Montagu RestaurantDuties & Responsibilities as a Team Leader - The Montagu RestaurantTo be responsible and accountable for the operational running of their area of responsibility.This will include managing a team of full time and casual staff.To ensure Team members have clear achie

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Babergh and Mid Suffolk District Councils Address: Stowmarket, Suffolk IP14 5ATSalary: £37,280 - £44,075 per annumHours: Full time, 37 hours per weekContract: Permanent This role is open to full time, part time, and job share applications, all of which will be assessed equally.Join our teamWe are

As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life wi

Job IntroductionFactory Cleaner – Food ProductionHourly rate £12.Shift Pattern07:00-18:00 working 7 days in every 14 days with every other weekend off, working 37 hours per weekWeek 1: Monday, Tuesday, Friday and SaturdayWeek 2: Sunday, Wednesday and ThursdayWhy 2 Sisters?When you join 2 Sisters,

Junior Investigator / Paralegal.We're looking for a sharp, detail-driven Junior Investigator to support document review for an ongoing regulatory case.This is a 12-week contract ideal for someone with a curious mind, strong analytical skills, and a passion for uncovering the facts.Reviewing case doc

Customer Service Advisor (Merthyr Contact Centre, Merthyr Tydfil, United Kingdom)Full time: PermanentSalary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commissionLocation: Merthyr Tydfil Contact CentreAddress: Rhydycar Business Park, Merthyr Tydfil, CF48 1DHAre you someone who

Junior Investigator / Paralegal.We're looking for a sharp, detail-driven Junior Investigator to support document review for an ongoing regulatory case.This is a 12-week contract ideal for someone with a curious mind, strong analytical skills, and a passion for uncovering the facts.Reviewing case doc

Apprentice Customer Service Advisor (Endeavour Sheffield, Sheffield, United Kingdom) Where: Plusnet SheffieldFull time: PermanentSalary: £21,620 per yearStart Date: 27th Oct 2025The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want