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Customer Service Specialist for Nordics Do you speak 1 or more Nordic languages? Are you experienced in leading a market and dealing with complex customer service queries? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you to join our client as a Nordic Customer Service Specialist. Location: Kingston with on-site parking, 3 days in office, 2 days at home Salary: £30,000 - £33,000 plus medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic on-site facilities including pay day pastries. Start Date - ASAP As the Nordic Customer Service Lead, you will be the backbone of all my client's business in the Nordics, delivering world-class customer service to hospitals, clinics, and healthcare partners. Your proactive mindset and attention to detail will ensure that every order and delivery runs smoothly, ultimately contributing to the continuity of patient care. Key Responsibilities: Customer & Stakeholder Management - Build and maintain strong relationships, act as a trusted point of contact and take full ownership of customer enquiries through to resolution. Order & Delivery Management - Proactively manage orders, track and report back-orders, shortages, and delivery delays and coordinate closely with logistics partners and distribution centres. Consignment & Stock Management - Monitor consignment stock levels and usage, support cycle counts, reconciliation, and investigations and ensure correct handling of returns, RMAs, recalls, and product exchanges. Cross‑Functional Collaboration - Work closely with all departments and support commercial teams. Product & Portfolio Support - Maintain strong knowledge of the product portfolio and in event of product unavailability, proactively propose suitable alternatives. Quality, Compliance & Continuous Improvement - Capture, document, and escalate product and service complaints and contribute to process improvements, digital initiatives, and service enhancements!What We Are Looking For: Language Proficiency: Ideally fluent in at least one Nordic language (Swedish) and English Experience: Strong customer service skills Technical Skills: Good knowledge of Windows Office and Salesforce ideally or similar CRM; proficiency in technology is essential. Interpersonal Skills: Strong ability to communicate at all levels and build relationships. Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude. If you're ready to take ownership of customer inquiries and deliver exceptional service, we want to hear from you! Join our client's dynamic team and help shape the future of customer service in the Nordics. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. *Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. About the role: We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: • Communicate with residents to organise property visits, • Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done, • Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty, • Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines, • Handle complaints patiently and efficiently, • Keep project trackers updated in line with the program of works Do you have what it takes? • Driving licence and access to your own vehicle (essential), • A customer-focused mindset, • Comfortable using Microsoft Office and IT systems, • Strong problem-solving and complaint-handling skills, • Excellent verbal and written communication, • Reliable, punctual, and well-organised, • Able to prioritise, multitask, and adapt to changing deadlines Desirable qualifications but not essential: • Health & Safety Awareness, • First Aid qualification Why work with us? Here are some of the brilliant benefits you could get as a Customer Liaison Officer: • 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service), • Up to £2,000 reward for successful recommendations as part of our referral scheme, • Significant savings on daily shopping through our benefits portal, • A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year, • A supportive culture and a great team with exceptional talent and experience, • Trained Mental Health First Aiders support, • Annual training budget so you can focus on your personal and professional development and much more… If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day

SUMMARY OF POST: To provide high quality care and support services that enable customers to live the lives they choose as far as they are able. The Registered Care Manager is directly accountable to the Operations and Compliance Manager, Operations Director and to the regulatory body for domiciliary care. Key responsibility Efficiently manage the day to day running of the extra care contract. Allocate resources and monitor performance to deliver high quality care and support to customers. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Duties and specific responsibilities Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements Be prepared to work flexibly to ensure the safe delivery of the extra care service Provide a good service to customers Promote the rights of each customer and keep their wishes at the centre of their care and support Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality care and support services within extra care. Keep all information about customers and their families secure and confidential Lead and manage staff Manage the effective recruitment, induction and training of the scheme coordinator(s), supervisor(s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent Attend external meetings and represent the service in a positive manner Responsibility for Emergency of out of hours phone cover for your staff This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements. Personal attributes Caring and compassionate towards people in need of care and support Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions Excellent time keeper and reliable Professional, smart appearance Knowledge and understanding Excellent understanding of the needs of people who require care and support at home and the provision of care services within extra care schemes in line with best practice Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services. Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification Understanding of systems to maintain confidentiality in relation to customers, staff and the business Knowledge of health and safety matters in relation to care services and risk management Knowledge of how to recognise abuse and safeguarding procedures Experience and skills Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy Experience of care services, risk assessment and person centred care and support Ability to plan and organise workloads effectively so customers receive the services they expect Good administrative skills and computer literacy Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff Ability to maintain clear written and electronic records and to follow statutory reporting procedures Experience of financial management desirable Ability to implement Care Support policies, procedures and instructions Additional requirements Willingness to work flexibly and to keep knowledge and skills up to date. Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure Full drivers licence Desirable criteria Experience of managing the delivery of social care services as a registered manager Train the trainer qualifications Knowledge of business management and business start up

Job Title: Surveyor (Contract Manager) To work for the contractors Working Hours: 35 hours Main Purpose of the post: To deal with all aspects of residential and commercial property within the Housing service. To provide a full surveying service and technical support functions in a number of key areas for planned and improvement works, responsive repairs and voids. To work with the contractor on a zero hours as the main point of contact and lead on liaison on planned maintenance and the improvement programmes. To work with the housing officer and other staff within the office under team working estate accurately identifying, diagnosing and providing precise specifications for effective repairs, in order to maintain and improve the overall Estate. To undertake liaison with and efficient monitoring of repair contractors work recommending cost-effective solutions to repair problems. To ensure the statutory responsibilities with regards to health and safety, and generally, outcomes of Risk assessments and other relevant inspections are complied with. Key Responsibility Areas To be individually responsible for your own work, and for following procedures for the delivery of services. To inspect properties and produce report within 48 hours and monitor the work To carry out all duties in a manner, which ensures that the terms of the Agreement are met. To resolve problems of service delivery and issues of customer dissatisfaction, which are within the scope of your responsibility and make suggestions for improving service. To complete legible records which must be processed and kept in accordance with the procedure in which they appear. Contract Responsibilities To provide technical advice and assistance to non-technical staff, particularly in relation to disputes with contractors. To inspect repair work identified for inclusion within the percentage check as required by the Repairs Manager. To visit properties and location to inspect, diagnose and quantify necessary repairs. To get it right on the first diagnosis and prevent the wastage of resources. To undertake inspections and detailed specification of empty properties. To prepare responses to routine correspondence, including members’ enquiries and complaints concerning works of a technical nature. To accurately specify repairs using the approved Schedule of Rates and issue orders using appropriate technology. To regularly process and compile information regarding cases involving litigation for disrepair. To recommend works for inclusion in the Capital programme as necessary to the contractors. To carry out repairs project as and when required. To check all works of a technical nature carried out by contractors prior to authorising payment. To re-inspect and verify any work requiring a variation order in response to requests from contractors. To provide timely report and monitor the repairs reporting to the contractors. To attend public meetings as required by the contractors and to advise on repair related matters

Complaints Handler Location- Kingston Salary Up to £34k We are looking for a proactive and customer-focused Complaints Handler to support our construction team. Responsibilities Receive, log, and manage customer complaints in a timely manner Resolves stage 1 and stage 2 complaints Provide clear, professional, and timely responses to customers Monitor complaints through to resolution, ensuring deadlines are met Keep accurate records of all communication and actions taken Ensure all complaints are handled in line with company procedures and industry standards Identify recurring issues and escalate where necessary Apply correct SOR codes to works completed and ensure accuracy Liaise with contractors to resolve invoice queries and discrepancies Monitor and track invoice approvals and payment progress Maintain accurate records on repairs and finance systems Support the wider repairs and maintenance team with administrative tasks Ensure compliance with internal procedures and audit requirements About You Strong communication and interpersonal skills Excellent problem-solving and organisational abilities Ability to handle sensitive situations professionally Experience in a fast-paced, customer-facing role Previous experience in construction, housing, or property services (desirable) If you are interested in this job with Taylor Johnston, please apply or call (phone number removed) for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDTJ

Sales / Supply Service Representative Hours: 37.5 hours per week (Monday-Friday) Salary: Competitive About the Role We are recruiting for a Sales / Supply Service Representative to join a fast-paced, customer-focused team within a global speciality chemicals and ingredients distribution business. This role acts as a key point of contact for customers and suppliers, ensuring smooth order processing, excellent communication, and strong relationship management across all stages of the supply chain. You will play a vital role in delivering operational excellence and outstanding service, supporting either the sales side or purchasing side of the business (or a combination depending on team needs). Key Responsibilities Sales Side Act as the first point of contact for customer orders via email and phone Enter and manage orders using internal ERP systems Handle customer queries including pricing, availability, and delivery updates Resolve issues such as delays, damages, or complaints professionally Maintain strong relationships with customers and internal teams Keep systems and colleagues updated with accurate information Support wider team activities and ad hoc tasks as required Purchasing Side Raise and manage purchase orders through ERP systems Monitor stock levels and ensure supply meets demand requirements Communicate with suppliers regarding orders, pricing, and delivery issues Work with third-party warehouses and logistics partners to resolve issues Record and track supply chain issues for continuous improvement Maintain strong supplier relationships and ensure smooth operations Support wider team activities and ad hoc tasks as required About You Strong communication skills (written and verbal) Confident working in a fast-paced, customer-facing environment Highly organised with the ability to multitask under pressure Solution-focused with a proactive, can-do attitude Comfortable working with numbers, data, and spreadsheets Strong IT skills (Microsoft Word and Excel essential) Team player who supports colleagues and works collaboratively Previous administration or customer service experience is beneficial GCSE (or equivalent) Maths and English grade C/4 or above Why Join? This is a great opportunity to join a growing international organisation where no two days are the same. You'll gain exposure to global supply chains, develop strong commercial and operational skills, and build a long-term career in a supportive and fast-moving environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. An experienced complaints or quality assurance specialist seeking full ownership and autonomy.

To be responsible to the Head of Complaints, IG and Business Support and the leadership development, and management of complaints, members’ enquiries, freedom of information requests, individual rights requests, and enquires from statutory agencies to the Directorate. Lead on the promotion of a cu

You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately com

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and

Ensure complaints are managed in line with internal procedures and the Housing Ombudsman Complaint Handling Code. Capture learning outcomes and support the development of a growing complaints function. Previous complaints handling experience within social housing, housing associations, or local auth

Customer Services – Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure a

Ensure all complaints are managed within agreed. Analyse complaints data to identify. Support onboarding, accreditation and continuous development of Complaints Handlers.

Complaints Standards and Quality Manager.

Operations Manager – BFSI (Complaints‑Led Operations). Oversee complaints performance against. Extensive experience managing formal complaints processes.

Job Description Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Assistant Manager vacancy in GAIL’s! If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bak

The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Complaints Handler – Lloyds Banking Group (Remote). Due to our success we ha

Job Description Complaints Standards and Quality Manager Salary: £61,102 per annum plus opportunity to earn up to 5% performance related bonus Contract: Full-time, fixed term contract until March 2027 Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing asso

In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Ma

Tate Recruitment is looking for temporary staff for the Customer Services team in the Complaints Department, located in Bedford. The role requires a patient and empathetic approach to handle customer complaints effectively.

Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of com

Taking information from investigation reports, as delegated by the Complaints Caseworkers, and using it to produce draft complaints responses that are robust, transparent and tailored to the individual complainant. St George's University Hospitals NHS Foundation Trust has recently restructured its C

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

Notting Hill Genesis, a major housing association in London, seeks a Complaints Service Data Officer on an 18-month fixed-term contract. The successful candidate will analyze complaints data to enhance service quality and support performance management.

Key duties include handling Complaints, Member Enquiries, Ombudsman enquiries, investigating them, communicating with residents and agents, and responding to residents in writing in line with our corporate complaints policy. Stage 2 Complaints Officer (5295784) West End, England. The role is for Tem

Our Aftersales Agents serve as the main point of contact for customers with complaints. They take full responsibility for the complaints process - acknowledging, thoroughly investigating, and effectively resolving issues to ensure a positive customer outcome. Previous complaints handling experience,

Log and categorise complaints correctly within internal systems, ensuring all relevant details and supporting evidence are captured from the outset. Investigate Stage 1 complaints thoroughly by reviewing case histories, tenancy records, policies, and correspondence to establish facts. Manage Stage 2

To be responsible to the Head of Complaints, IG and Business Support for leadership development, and management of complaints, members’ enquiries, freedom of information requests, individual rights requests, and enquires from statutory agencies to the Directorate. Excellent knowledge of the legisl

Carrington Blake Recruitment is seeking a professional to manage complaints concerning Housing services.

We are seeking a motivated and capable individual to join our Complaints Adult Social Care Team as a Business Support Officer (BSO).

A local government consulting firm in the City of London seeks a Complaints & Information Governance Officer to effectively manage corporate and school complaints.

CCA Recruitment Group is seeking a Complaints Handler for a remote position in the United Kingdom.

As a Complaints Service Data Officer, you’ll be a key analyst turning complaints data into meaningful insight to support performance management and continuous service improvement. Complaints Service Data Officer. We have recently introduced a centralised complaints function and are committed to re

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

A leading recruitment agency in South London is seeking a skilled Complaints Officer to manage complaints in accordance with legislation and Ombudsman requirements. Responsibilities include acting as an investigator for Stage 2 complaints, promoting transparent complaint handling, and providing trai

Previous experience as a Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker or Supported Housing Worker is desirable. Customer Service Caseworker /

Proven experience managing complaints or claims, ideally within a legal or professional services environment. Strong understanding of regulatory requirements and best practice in complaints handling. Complaints and Compliance Manager, Birmingham, GBP 45,000+ (DOE).

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.