PA2025Q3JB093 Application IT Lead Specialist
1 month ago
Basildon
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology. Job Description Job Title: Application IT Lead Specialist Locations: UK (Essex) Get To Know Us: Why You Will Love It Here! • Flexibility: Hybrid Work Model between office and remote, • Your Future: Professional Development Reimbursement including access to SS&C University, • Work/Life Balance: Competitive holiday scheme, • Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff, • Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity Event Monitoring: • Take ownership of incidents that are assigned to the Support Team, • Diagnose and assign accordingly incidents that have been assigned to the Support Team which require assistance from another business unit., • Ensure Incidents are accepted updated and resolved in accordance with the associated SLA., • Escalate incidents where appropriate and liaise with fellow Senior Support Analysts and SMEs to ensure prompt resolution., • Take ownership of problems assigned to the Support Team, • Ensure Problems are kept active and updated and resolved in line with the Problem management process. Continuous Improvement • Raising and implementing Service Now Change Requests to support data config and code changes to any of the supported environments (level 0 through to Level 4 and production), • Verify and continually monitor the production environment to ensure it is available for use by the business and customers following maintenance outages. Other Responsibilities: • Security Testing Verify an environment meets the security requirements prior to testing., • Participation in projects at various stages of the project lifecycle to provide:, • SME knowledge Defect Management Test support Implementation planning Implementation support Early Life Support., • The successful applicant may be required to form part of the established on-call Rota providing additional backup and support to the Level 1 support group., • Ensuring all key documentation is regularly reviewed and updated., • Performing annual Disaster Recovery (DR) tests and evidencing the results., • Supporting monthly patching windows or essential maintenance. What You Will Bring: • Experience of working on Cloud based applications., • Knowledge of messaging services, • Windows experience Knowledge of IIS error handling and troubleshooting whilst being able to evidence root cause in a clear manner., • Microsoft SQL Server Ability to write queries to assist in incidents general enquires or when suppling data for operational requests., • PostgreSQL experience., • Experience supporting a 24/7 application in a pressurised environment., • Knowledge of ticketing tools such as Service Now and JIRA, • Knowledge of the ITIL Framework Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ ___ Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology. Job Description Job Title: Application IT Lead Specialist Locations: UK (Essex) Get To Know Us: Why You Will Love It Here! • Flexibility: Hybrid Work Model between office and remote, • Your Future: Professional Development Reimbursement including access to SS&C University, • Work/Life Balance: Competitive holiday scheme, • Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff, • Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity Event Monitoring: • Take ownership of incidents that are assigned to the Support Team, • Diagnose and assign accordingly incidents that have been assigned to the Support Team which require assistance from another business unit., • Ensure Incidents are accepted updated and resolved in accordance with the associated SLA., • Escalate incidents where appropriate and liaise with fellow Senior Support Analysts and SMEs to ensure prompt resolution., • Take ownership of problems assigned to the Support Team, • Ensure Problems are kept active and updated and resolved in line with the Problem management process. Continuous Improvement • Raising and implementing Service Now Change Requests to support data config and code changes to any of the supported environments (level 0 through to Level 4 and production), • Verify and continually monitor the production environment to ensure it is available for use by the business and customers following maintenance outages. Other Responsibilities: • Security Testing Verify an environment meets the security requirements prior to testing., • Participation in projects at various stages of the project lifecycle to provide:, • SME knowledge Defect Management Test support Implementation planning Implementation support Early Life Support., • The successful applicant may be required to form part of the established on-call Rota providing additional backup and support to the Level 1 support group., • Ensuring all key documentation is regularly reviewed and updated., • Performing annual Disaster Recovery (DR) tests and evidencing the results., • Supporting monthly patching windows or essential maintenance. What You Will Bring: • Experience of working on Cloud based applications., • Knowledge of messaging services, • Windows experience Knowledge of IIS error handling and troubleshooting whilst being able to evidence root cause in a clear manner., • Microsoft SQL Server Ability to write queries to assist in incidents general enquires or when suppling data for operational requests., • PostgreSQL experience., • Experience supporting a 24/7 application in a pressurised environment., • Knowledge of ticketing tools such as Service Now and JIRA, • Knowledge of the ITIL Framework Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @