Trabajos hotel reservations en Reino Unido

Porter - Dartford We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at Healthcare on a full time basis, contracted to 38.5 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: • Assisting in keeping the lobby and other public areas clean and tidy, • Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture, • Handling certain reception duties, such as booking theatre tickets or making restaurant reservations, • Responding to customer requests where required, • Running errands, • Be adaptable and easily embrace changing priorities, • Be a brilliant communicator and easily build relationships, • Have experience delivering high quality customer care, • Take initiative and make decisions that are right for our customers, • Possess the ability to work under pressure Job Reference: com/0104/99320005/52787575/BU #LI-DNP #Medirest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Porter - Sutton In Ashfield We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at Healthcare on a part time basis, contracted to 20 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Please note: This role is contracted to weeks per year Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: • Assisting in keeping the lobby and other public areas clean and tidy, • Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture, • Handling certain reception duties, such as booking theatre tickets or making restaurant reservations, • Responding to customer requests where required, • Running errands, • Be adaptable and easily embrace changing priorities, • Be a brilliant communicator and easily build relationships, • Have experience delivering high quality customer care, • Take initiative and make decisions that are right for our customers, • Possess the ability to work under pressure Job Reference: com/3003/71075002/52793335/R/BU #LI-DNP #Medirest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About The Job An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Key Responsibilities • Supervise and manage the Reservations team, offering guidance, support, and training., • Conduct regular training sessions to ensure team knowledge of hotel policies and systems., • Monitor team performance and provide constructive feedback., • Schedule and coordinate team shifts to ensure adequate coverage., • Assist in recruitment and onboarding of new team members., • Process telephone and email reservations using Opera, ensuring accuracy. Candidate Profile • Previous supervisory or management experience preferred., • Excellent English communication skills., • Proficient in Microsoft Word, Excel, and PowerPoint., • Strong knowledge of Opera reservation system., • Ability to communicate effectively at all levels. About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Must be based in the UK – early working hours required Job Summary The Travel Advisor will support Think Travel advisors with booking travel, managing reservations, and ensuring financial accuracy across bookings and invoices. This role requires strong Sabre proficiency and a detail-oriented approach, with tasks including invoicing, reconciliation, and commission tracking. Must be able to book both domestic and international travel, including hotels, car hire, and ground transportation. Proficient in ticketing and exchanges. Excellent customer service, sales skills, and problem-solving abilities required. Also assists with overall day-to-day operational support. Duties/Responsibilities • Support Think Travel advisors with booking and managing domestic and international travel, • Advise on transportation, accommodations, and destination options, • Prepare cost estimates for travel and related services, • Book flights, hotels, car hire, and ground transportation in Sabre, • Handle ticketing, reissues, and exchanges, • Prepare and issue invoices, ensuring accuracy, • Reconcile bookings against supplier invoices and resolve discrepancies, • Track commissions and payments, • Assist with air and hotel contracting and rate review Required Skills/Abilities • 3–5 years Sabre experience required, • Excellent customer service and sales experience, • Strong attention to detail, especially with financial data, • Strong verbal and written communication skills, • Excellent organizational skills and ability to manage multiple bookings, • Ability to work with urgency and prioritize effectively, • Proficient in Microsoft Office, especially Excel, • Strong problem-solving and research skills, • Understanding of air and hotel contracting and vendor relations Education and Experience • Previous experience booking domestic and international travel required, • 3–5 years Sabre experience required, • Experience with invoicing, reconciliation, or commission tracking preferred, • Travel industry experience required, • Experience reviewing contracts and rates in GDS preferred

Corporate Receptionist Hotel Receptionists please apply !! London £35k to £42k salary (dep exp) London Global Law Firm Corporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Reception, Hotel Reception PREFERABLY Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • General administration (photocopy, fax, scanning), • Booking Travel and Accommodation Requirements: • Previous FOH/Reception or Cabin Crew experience, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player, • Knowledge of MS Office Search "Receptionist Needed" for more information on our jobs CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. • We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!

UK & International Commercial Admin Support International Team - Bromley Lakeland Dairies Co-operative Society Limited (The Group) is the second largest dairy processor on the island of Ireland. The business is complex and ambitious with a milk supply pool of 2 billion litres of milk, drawn from over 3,200 family farms across 16 counties. With the most modern dairy manufacturing facilities in 8 locations on a cross-border basis, the Group supplies to a broad customer base including some of the world’s foremost ‘blue chip’ companies across the dairy food ingredients, foodservice and consumer food channels on a domestic Ireland, UK, European and global basis. Internationally we export some 240 different products to over 100 countries worldwide. The Group’s Agribusiness Division (Lakeland Agri) operates a state-of-the-art Animal Feed Manufacturing Facility and is a leading and innovative provider of the highest quality feeds and agricultural inputs to dairy, beef and sheep farmers across the north and south of Ireland. Applications are invited for the above position within our International Sales team. The Role: The successful applicant will play a key role within our Commercial team, combining office management, administrative coordination, and project support. This role ensures the smooth running of our Bromley office while contributing to key commercial initiatives such as pricing strategy and trade show logistics. Key responsibilities will include (not limited too): • Coordinate logistics and planning for UK trade shows to ensure smooth execution., • Managing all UK pricing models, • Ensure compliance of invoice checking to local UK Bromley suppliers and specific customers for the UK division., • Lead strategic projects for the Commercial team, including defining and rationalising the UK pricing strategy., • Oversee office management, including health and safety compliance., • Provide reception support when required, handling calls professionally and directing enquiries appropriately., • Organise business travel, restaurant reservations, and hotel accommodation as needed., • Handle incoming and outgoing mail, including email distribution, courier arrangements, and postal services., • Process invoices accurately with correct coding and forward to Accounts Payable for timely payment., • Prepare parcels for dispatch, arrange collections, and manage postal requirements., • Support the payroll team with annual leave and absence for the Bromley office. The person: The successful applicant will possess GCSE Math’s & English or equivalent (Grade C or above), previous experience of office administration, customer service and liaising with colleagues and team members at all levels within the workplace. Proficiency in Microsoft Office, a high level of numeracy, excellent communication and organizational skills are other essential criteria for this position. Experience of working within the FMCG sector, report generation, ERP systems and/or HR related duties would be advantageous. If you have the necessary skills and attributes to meet this exciting opportunity in a dynamic, high volume and fast-moving business, we would be delighted to hear from you. Application Process: To apply for this role, please send a copy of your CV by email to Glen Young () by no later Monday 30th March 2026. Lakeland Dairies Ltd is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us at .

The enhanced level of customer service provided will include (for example and not limited to) personally arranging bookings for post-show activities or local attractions such as restaurant reservations, hotel bookings, taxi services and any other bespoke requests. During times when the Customer Serv

Company Description Were looking for a Rooms Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels. London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherds Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether were reviving existing buildings or creating exciting new spaces. Job Description What youll do • Manage new and existing individual rooms reservations through telephone, email and website reservations, • Anticipate needs and proactively provide solutions so that our guests expectations are not only met, but exceeded, • Keep an eye on our booking channels, • Maximise revenue and identify sales opportunities, • Work with corporate clients/bookers and agents, • Anticipate needs and proactively provide solutions so that our guests expectations are not only met, but exceeded., • Communicate with the Front Office Team or Restaurants Teams to facilitate the guests stay, • A previous experience in hotel reservations i...

Reservations Agent Luxury Country Estate Hotel Location: Hertfordshire Recruiter: Quest Employment About the Opportunity Quest Employment is proud to be recruiting on behalf of one of the UKs most prestigious country estate hotels for a professional and guest-focused Reservations Agent. This is a fantastic opportunity for someone who thrives on delivering exceptional guest experiences from the very first interaction. As the first point of contact for potential guests, you will play a key role in ensuring every booking begins with warmth, efficiency and five-star service. The Role As Reservations Agent, you will: • Handle enquiries via phone, email and webchat with professionalism and warmth, • Work closely with internal departments including Meetings & Events, Spa, Golf, Activities, Food & Beverage and Accounts to coordinate seamless bookings, • Quickly adapt to internal systems to manage reservations efficiently, • Support the delivery of a high-quality guest experience from initial enquiry through to arrival

This highly successful, award winning Tour Operator are now recruiting due to expansion a Luxury Reservations Consultant on UK & Ireland Inbound travel tours to join their reservations team on a permanent basis. Luxury Reservations Consultant you will undertake an array of tasks & responsibilities: • Booking all aspects of tailor-made travel through UK and Ireland. - restaurant / hotels / guide and attractions., • Processing efficiently all reservations and working directly with suppliers, • Ensure all bookings are dealt with accurately, • Administration duties required to complete bookings and itinerary, • An experienced operations / FIT travel sales consultant with an understanding of Travel tours in UK / Ireland or France OT have worked in a Hotel / Hospitality, • Excellent attention to detail Monday to Friday 09:00-5.30hrs Hybrid working model 3 days in the office then reduced to 1 day after 6 months probation - offices based in Central London. Discounted UK Travel products Flexible to work from anywhere should you wish to travel and work aboard. To apply with interest, please do send your updated cv and a team member will be in contact. ...

Guest Services Manager St Albans Quest Employment is proud to be recruiting for an experienced and charismatic Guest Services Manager to join a stunning luxury country house hotel set within 12 acres of picturesque Hertfordshire countryside. If you are passionate about delivering world-class guest experiences and leading from the front, this is your opportunity to step into a pivotal leadership role within a prestigious hospitality environment. This is more than just a Front Office position its your chance to shape memorable guest journeys and be part of a high-performing luxury operation. What Youll Be Doing Leading the Front Office team to deliver exceptional 5-star service Owning the full pre-arrival journey ensuring every guests stay is perfectly prepared Creating personalised, memorable experiences tailored to individual guest preferences Managing seamless check-ins and departures with confidence and professionalism Taking ownership of guest satisfaction, resolving concerns quickly and effectively Coordinating VIP and special attention stays to flawless standards Driving revenue through thoughtful upselling of services and facilities Supporting wider hotel operations during peak times You will be a visible, hands-on leader who thrives in a guest-facing role and sets the tone for service excellence. What Were Looking For Minimum 3 years experience in a Guest Services / Front Office leadership role within a luxury 4- or 5-star hotel Proven track record of delivering exceptional customer service Strong leadership skills with the ability to inspire and motivate a team Confident using Opera PMS and managing guest profiles, billing and reservations Highly organised with excellent communication skills Flexible to work shifts including weekends and bank holidays Whats In It For You? Competitive salary 28 days holiday + birthday off Long service rewards Discounted food, beverage & accommodation Staff events Refer-a-friend bonus Meals on duty Uniform provided If youre ready to take the next step in your luxury hospitality career and lead a Front Office team that delivers unforgettable experiences, we want to hear from you. Apply today through Quest Employment. JBRP1_UKTJ

Are you experienced in hotel reservations and excited by the buzz of major international sports events? Perhaps you've been working evenings and evenings in hotels and wanting more of a '9-5' office based opportunity? This is a fantastic opportunity to join a small, energetic team supporting accommo

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U. Maintain up-to-date records, process payments, and ensure all reservations meet hotel standards. We believe in bringing together individuals for the long-term success of our hotel and t

Waldorf Astoria London - Admiralty Arch is seeking a Reservations Manager to join the pre‑opening team for this highly anticipated new luxury hotel opening later this year. The Reservations Manager oversees the hotel’s booking operations, ensuring a seamless and personalised guest experience fro

A prestigious hotel group in London seeks a Reservation Supervisor to oversee its reservations department. The role involves supervising team operations, ensuring high service standards, and maintaining guest communications. Ideal candidates will have previous supervisory experience in hotel reserva

A leading luxury hotel group in the UK is looking for a Reservations Supervisor to support the Reservations Manager in leading the reservations function with precision and warmth. This role requires at least 2 years of experience in luxury hotel reservations, strong attention to detail, and a commit

A luxury hotel brand in London is seeking a Reservations Manager to lead the bookings for their new luxury property opening soon. This pivotal role focuses on enhancing the guest experience through effective management of reservations operations, collaborating with teams to maximize revenue and ensu

Supporting the Reservations team with taking and accepting guest reservations and group bookings at all times offering the highest standards of customer service ensuring accuracy and attention to detail. To attend and be a proactive member of the Yield Management Team for the Hotel and to ensure tha

Looking for an inspirational leader, and people person to take on this rare and exciting opportunity in our Reservations Team, leading the Reservations team here at the beautiful Tylney Hall Hotel. Supporting the Reservations team with taking and accepting guest reservations and group bookings at al

A luxury hotel in London is seeking a Customer Sales Agent dedicated to enhancing the guest experience. Responsibilities include managing reservations, supporting hotel sales, and collaborating with departments.

Senior Reservationist - London. We are looking for a Senior Reservationist to join our Reservations team at The Roof Garden. Demonstrable experience in similar Senior Reservations role in a luxury restaurant, hotel or private members club is preferred.

FLOAT TEAM ASSISTANT A global financial company is currently seeking experienced Team Assistants to work as Floats on a temporary basis for 12 months, with the potential to extend. This is working in an incredibly fast-paced environment, and the successful candidate will bring experience supporting teams at a high level. FLOAT TEAM ASSISTANT ROLE: Managing a high volume of complex banker calendars Handling a high volume of phone calls, placing, receiving, screening, routing calls, and taking detailed messages Coordinating meetings and conference calls, maintaining banker contacts Organising travel, including flights, multi-leg international travel, visas, car transfers, hotel reservations, cash advances, and preparing itineraries Processing travel and entertainment expense reports accurately and on time, ensuring compliance with guidelines Interacting professionally and effectively with colleagues Performing general administrative tasks including copying, archiving, and filing Fostering a team-oriented environment, providing support and sharing responsibility with other members of the phone group Undertaking ad-hoc projects and duties as requested FLOAT TEAM ASSISTANT ESSENTIALS: Minimum of 4 years’ experience working as an Assistant, preferably within the banking or financial sector Willingness to work 5 days per week in the office Communicate clearly and professionally in person, on the phone, via Zoom and by email when liaising with colleagues and stakeholders at all levels Demonstrate the ability to manage multiple time-sensitive tasks and priorities, remaining organised and focused under pressure Be confident using Microsoft Word, Excel and Outlook to a high standard, producing accurate and well-presented documents Be confident using Microsoft Word, Excel and Outlook to a high standard, producing accurate and well-presented documents If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French speaking Reservations Coordinator to join a Luxury Hotel Group who have a European Head Office based in London. As a Reservations Specialist you will be responsible managing guests' phone calls and email enquiries for all hotels within the Group. Listening to guests needs and being able to address them with the most suitable options and solutions. Reservations specialists are the gems of our clients global contact centre. Key Responsibilities: Responsible for assisting guests with their enquiries about reservations for all the hotels within the group. Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure guests receive nothing but the best experience. Address any special requests guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and hotels. Person Specification: Native or proficient command of the French language, spoken and written, is a requirement. Previously worked as a Reservations Coordinator within hospitality (Hote/Travel/Retail/VIP/Spa/Gold) Excellent Customer Service experience Strong Communication skills Has ideally worked for a high end / luxury brand.This is a full-time permanent position offering an attractive salary of £31,700 - £37,700 + Amazing Company Benefits Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

We are seeking a Sales, Events and Business Development Executive, to join a hotel that prides itself on delivering warm hospitality, efficient service, and a memorable guest journey from enquiry to event delivery. With a strong focus on sales growth and client relationships, the hotel is committed to maximising revenue across bedrooms, meetings, events, and weddings. The Sales, Events & Business Development Executive plays a key role in promoting the hotel, securing new business opportunities, and ensuring the successful planning and execution of events, while maintaining the highest standards of customer service and guest satisfaction. As a dynamic and detail-oriented Sales, Events Business Development Executive, you will support the planning, coordination, and execution of a wide range of events while driving sales opportunities. This role requires a proactive professional with excellent organizational skills, strong client relationship management, and the ability to balance creativity with commercial focus. This role includes a dedicated proactive business development focus (1–2 days per week), identifying and converting new corporate and event opportunities to drive revenue growth and expand the hotel’s market presence. The ideal candidate will play a key role in ensuring seamless event delivery, maximizing revenue, and providing exceptional service to clients and guests. Key Responsibilities Business Development Responsibilities (Proactive Sales Focus): * Proactively identify, target and develop new corporate, local business, and agency accounts to increase meetings, events and bedroom revenue. * Conduct outbound sales activity including telesales, personalised email campaigns, LinkedIn outreach and appointment setting to generate new enquiries. * Arrange and conduct external client visits and face-to-face networking meetings within the local and regional market to build brand awareness. * Represent the hotel at local networking events, exhibitions, and industry showcases to source new business opportunities. * Work proactively to convert lapsed accounts and past clients into repeat business through structured follow-up plans. * Develop and implement quarterly sales action plans with measurable targets, reporting weekly on new business activity and pipeline performance. * Maintain and grow a strong sales pipeline within the CRM, tracking prospecting activity, conversion ratios, and revenue generated from proactive efforts. Sales & Events Office Responsibilities: * Confident in selling Weddings, Meetings and all types of Restaurant and Event private bookings. * To manage event bookings, meetings, and reservations efficiently, ensuring accuracy and attention to detail. * Act as the primary point of contact for clients, providing expert guidance and support throughout the planning process. * Prepare detailed event proposals, function sheets, and post-event reports to ensure seamless communication between teams. * Maintain strong relationships with corporate clients, event suppliers, and other stakeholders to maximise repeat business. * Process enquiries, quotations, contracts, and confirmations in a timely and professional manner. * Conduct show rounds and meetings with clients to discuss their events and arrangements. To adopt good telephone skills in order to create the right impression to the customer. * Ensure the sales journey for customers in managed professionally and efficiently to ensure their satisfaction. * To ensure meeting and event space is tidy and presentable before taking clients into for appointments * Support the sales team in achieving revenue targets by proactively identifying opportunities for upselling and cross-selling hotel services. Working in a team to ensure targets are met and as many sales can be achieved * Monitor event budgets and client billing, ensuring accuracy and timely payment follow-ups. * Maintain accurate records and databases of client interactions, bookings, and contracts using CRM systems. * To attend internal meetings to present functions sheets for the following week to brief the team of upcoming business. To also attend other business meetings as and when required. * To manage are respond to clients’ emails, calls and feedback in a timely and professional manner. * Ensure compliance with health, safety, and licensing regulations for all events hosted on hotel premises. * Stay up to date with competitor activity, industry trends, and market opportunities to contribute to the hotel’s sales strategy. * Additional duties as requested by the Sales & Event Manager. The salary for the role of Sales, Events and Business Development Executive, is given as £27,810 / per annum base salary, plus a quarterly incentive scheme in addition up to 20%. A selection of other company benefits are available, including company benefits and free car parking. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK

Guest Relations Manager Luxury 5 Star Boutique Hotel - County Durham JWR is recruiting for an exceptional opportunity for a passionate and service-driven Guest Relations Manager to join a prestigious 5-star boutique hotel set along the stunning Durham coastline. This elegant, destination-led property is renowned for its rich heritage, refined interiors and commitment to delivering truly memorable guest experiences. This role offers the chance to take full ownership of the front office function within a high-end environment where attention to detail and personalised service are everything. Package * Up to £33k+ Service charge * Comprehensive in-house training * Meals on duty * Staff discounts & wellness benefits * Ongoing internal & external training opportunities * Career progression within a luxury hospitality environment * Free parking The Role As Guest Relations Manager, you will take full responsibility for leading the Reception and Reservations teams, ensuring a seamless and personalised guest journey from pre-arrival through to departure. You will: * Lead and inspire the front office team to deliver exceptional, intuitive service * Oversee the full guest journey, ensuring consistency and attention to detail at every touch-point * Manage guest feedback and complaints with professionalism and effective service recovery * Drive guest satisfaction through review analysis and continuous improvement * Ensure VIP experiences are delivered to the highest possible standard * Oversee daily front office operations, ensuring efficiency, accuracy and SOP compliance * Manage rotas, payroll and departmental cost control * Work closely with finance and operations teams to support revenue strategy and up-selling initiatives * Act as Duty Manager when required, representing the hotel at a senior level * Collaborate with Housekeeping, F&B, Spa and Maintenance teams to ensure seamless service delivery Requirements * Proven experience within a hotel Reception or Front Office leadership role * Background in a 4 or 5-star environment is essential * Strong knowledge of Opera PMS and reservations systems * A natural leader with a passion for developing and coaching teams * Calm under pressure with excellent problem-solving and communication skills * Commercially aware with an understanding of forecasting and cost control (desirable) * Passionate about delivering exceptional, personalised guest experiences This is a rare opportunity to join a highly regarded luxury hotel where you can truly shape the guest journey while developing your career within an inspiring and supportive environment. Send your CV today TPBN1_UKCT

CHEF DE BRIGADE, FRONT OFFICE 39 hours, 5 days per week Mandarin Oriental Hyde Park is looking for a Chef de Brigade to join our Reception team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. As a Chef de Brigade at Mandarin Oriental Hyde Park, London, you will be responsible for: Supervising the receptionist team, conducting on the job trainings, and providing feedback. Providing arrival and departure updates, monitoring room status and handling booking levels with reservations. Conducting handover briefings and ensuring consistent communication with the reception team, keeping them informed at all times. Ensuring quality control of guest service and being a role model for the team in regard to standards. Being the first point of contact for guest complaints. As a Chef de Brigade, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable. To be a successful Chef de Brigade candidate , you must have previous supervisory experience in a luxury hotel environment. You will be an excellent communicator with a passion for delivering high quality customer service. Our commitment to you: Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, its important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discount on property Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum) Complimentary Westfield Healthcare cash plan, children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate and Spa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750 recruitment referral bonus Free meals on duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to 33 days off Subsidized podiatry sessions with our incredible Bastien pedicurists Free Life Assurance benefits whilst in service Access to Hospitality Actions Employee Assistance Programme Employee Recognition Programmes Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day. DIVERSITY & INCLUSION We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Were Fans. Are you? TPBN1_UKCT

FRENCH SELECTION (FS) French speaking Reservations Coordinator Location: London Salary: Circa £29,000 per annum plus lunch voucher and great benefits Ref: 4313RF To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4313RF The company: A well-established luxury hotel chain with a presence throughout the UK and globally Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations The role: - Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner. - Process, confirm, amend and cancel reservations accurately within the reservation systems. - Provide detailed information to guests regarding hotel services, room availability and rates. - Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience. - Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met. - Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency. - Build positive relationships with guests and internal teams through clear, professional and courteous communication. The candidate: - Fluent in French (written and spoken) essential - Experience working in reservations / hospitality beneficial - Customer service experience a plus - Excellent communication skills with the ability to interact professionally - Ability to prioritise and multitask - Must be able to work shift patterns The salary: Circa £29,000 per annum plus lunch voucher and great benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic

Roseate House London is an intimate, 5 star luxury London hotel offering 47 exquisitely appointed rooms and suites. Ideally located on Westbourne Terrace, it lies to the north of Hyde Park, London's largest royal park. We are currently looking to recruit a full time Night Manager who will act as a Duty Manager and is responsible in making sure the hotels operation runs smoothly in the absence of senior management. To be fully conversant with all emergency and security procedures within the hotel, and take charge of any situation that may arise. To maintain the highest standards of service and operational efficiency within all areas of responsibility. Main duties/responsibilities: Maintain a safe and secure environment for all residents, staff and customers of the Hotel during the night. Excellent customer service skills. Escort VIP guests to their room. Ensure Night Audit and End of Day procedures are applied so that all transactions are posted and represent a correct record of the daily revenue. Enthusiastically delivering service excellence by handling all customers requests and complaints during the night to ensure their satisfaction and a high level of service. Assist in Front Office operations such as check-ins, check-outs, and reservations. Patrol the Hotel during the shift to ensure the environment is tidy and adheres to all health & safety regulations. Provide an accurate handover to returning managers at the end of the shift. Entry Requirements: Hotel Night/Duty Management experience within 5* star environment is mandatory. Excellent customer service skills. Enthusiastic in delivering service excellence. Possess the ability to work under pressure whilst maintaining attention to detail. Has an excellent command of English, both spoken and written. Display a polite and professional attitude to internal and external guests. Package benefits: Meals on duty Provision and laundry of uniform Employee recognition awards Performance review and personal development plan Internal transfer and promotion opportunities Support in the development of your career Preferential room rates within the hotel group for yourself and family & friends The successful candidate will be able to multi-task, have a confident personality, works well under pressure and able to communicate in an effective manner with all our guests and fellow team members. You must be able to work 12 hour shifts over a fully flexible Rota and also be committed in achieving a quality service to our guests. The role would also suit someone willing to step up to night duty management. You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. Thank you for your application. However, please be aware that due to the high number of applications we will contact only successful candidates. Therefore, if we have not contacted you within 10 days of your application, we are sorry that we will not be able to help you in your search for a new position. TPBN1_UKCT

Company Description We are looking for an Floor Manager to be part of our team for The Hoxton, Holborn. Open from breakfast through to dinner,Rondois a relaxed neighbourhood restaurant offering seasonal modern bistro dishes and great wines for all. Rondo is the kind of restaurant you want at the end of your street; serious about food and drink but with a fun, welcoming vibe. Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stones throw from the capitals most famous shopping and entertainment districts. Rondo: Our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street. Job Description What you'll do... Ensuring the restaurant/bar area are H&S compliant for each shift Run the daily briefing for the restaurant/bar team Coordinating and running the reservations system Drafting Floor plan based on covers Supporting the Restaurant AGM and Restaurant GM with Food & Beverage stock; ordering, stock counts Support the Restaurant AGM on training of wine, food and beverage menus Cash handling and daily reporting of revenues as per hotel SOPs Labour scheduling Responsible for the service on the floor and bar Responsible for the safe opening and closing of the restaurant Working with the culinary team on menus, service and product availability Qualifications What we're looking for... You are the person that knows everyone, and they all know you. Nothing is an issue for you - you know what our guests want even before they do. Someone whos great at growing and nurturing long lasting relationships; people are naturally drawn to working with you. You understand hospitality, its in everything you do. You pay attention to the details and care about creating great work. Youre looking for a place where you can be you; no clones in suits here. Passionate about creating memorable experiences for others, be they guests or colleagues. Youre not precious. We leave our egos at the door and help get things done. Youre up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way.. Additional Information What's in it for you... Competitive salary banding plus tronc 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing Its ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but well feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time! Enhanced family leave for when youre expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. TPBN1_UKCT

Assistant Reception Manager Needed for a Luxury Hotel Company- East Sussex Areas - Up To £30,000 + Live In + Benefits IMMEDIATE START An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep on all aspects of front office. Due to the demand to servicing their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis. The Duties: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Directs, plans and works with other managers Be able to analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations are taken care of. Working closely with the housekeeping & other departments Have a good understanding about Opera PMS systems Also work as a Duty Manager in the absence of the General Manager Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Manages and keeps clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Manages and maintains orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. The Ideal candidate will be: Experience in a similar hotel reception Supervisor/Management role within a hotel environment Must have a warm and engaging personality Conduct regular audits MUST have Opera experience Involved in appraisals and reviews with all staff members Must be able to drive MUST also have experience in Duty Management duties within hotels Able to communicate at all levels and give clear direction to the team Flexible to work various shifts Managing a small team Good computer skills Have a "can do" attitude Conducts regular front desk meetings Good telephone manners and is well groomed Be able to give verbal and written communication at all times Used to being on their feet Being proactive and being able to think on their feet Used to dealing with different types of clientele with customer service being the top priority The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a Reception Management hotel environment. TPBN1_UKCT

Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image at all times is required for a well-established hotel chain based in Central London. Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar. SALARY: Competitive LOCATION: Central London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times. Working as the Hotel Porter you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests. As the Hotel Porter you will maintain a courteous and professional telephone manner at all times and deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner. DUTIES Your duties as a Hotel Porter and Food and Beverage Assistant will include: Administration • Maintain accurate record of customer reservations for the restaurants and bars, • Check and accept deliveries, • Verify use-by and expiration dates on all goods received, • Assist in placing orders and requisitions. Complete all necessary paperwork, • Keep all delivery notes safe and pass them to the F&B Manager/Cost Control, • Keep menus, brochures and other promotional materials clean, tidy and readily available, • Obtain a guest list from reception at the start of each shift, • Ensure complete and accurate handover between shifts, • Keep a supply of local maps, brochures and magazines containing relevant local information, • Keep accurate record of all bookings made for guests Telephone • Be fully conversant with all telephone and fax equipment, • Keep record and be familiar with all extension numbers in the Hotel, • Maintain a courteous and professional telephone manner at all times, • Record and pass all messages to guests and other employees promptly Guest Services • Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities, • Identify return clients and welcome them back, • Escort customers to an appropriate table or waiting area and assist with coats and bags, • Present the correct menus and give any explanation on menu items, • Give customers accurate information about any drinks offered in the menu, • Promote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.), • Liaise with kitchen staff and serve the correct type, quality and quantity of food in accordance with laid down procedures, • Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner, • Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments, • Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements, • Recommend hotel facilities and services first, or those of sister hotels if possible, • Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest, • Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary Accounting and Cashiering • Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it, • Be familiar with the deposit/payment policy of suppliers, • Inform the guest where a higher charge will be incurred due to including commission, • Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list General • Be fully conversant with hotel and in-room facilities, • Keep the Concierge desk and lobby area clean and tidy at all times, • Carry out minor repairs in guest bedrooms and public areas when necessary, • Arrive on duty at the correct time, • Ensure full and accurate handover between shifts HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14519 Full-Time, Permanent Hospitality and Catering Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Food and Beverage Assistant – F&B AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

THE NOMAD WAY Hospitality is at the core of what we do and who we are. Its more than just a job; its a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London OVERVIEW OF THE ROLE The Restaurant Manager for Twenty8 is responsible for the full operational, commercial, and guest experience performance of the restaurant. This role leads the team to deliver exceptional service, ensures brand standards are upheld, and drives revenue and profitability while maintaining a strong culture aligned with NoMad values. EXPECTATIONS The Restaurant Manager is expected to: Be professional at all the times Be a positive ambassador of The NoMad throughout your professional career here. Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook. To role model The NoMad values and bringing them to life through every interaction. MAINDUTIES & RESPONSABILITIES The main responsibilities of the Restaurant Manager are summarised below, the list is not exhaustive: Lead daily restaurant operations, ensuring seamless service delivery Drive exceptional guest experience, handling VIPs, complaints, and service recovery Ensure strong communication between kitchen, bar, and front-of-house teams Oversee reservations, table management, and pacing to maximise covers and experience Maintain consistency in food, beverage, and service standards Ensure compliance with hygiene, health & safety, and licensing regulations Support and execute activations, seasonal menu changes, and special events Drive revenue through effective floor management and upselling culture Monitor daily, weekly, and monthly trading performance (covers, spend per head, revenue) Manage labour costs in line with budget Support budgeting and forecasting processes Ensure stock control, ordering, and inventory accuracy Oversee billing, cash handling, and financial controls Ensure menus, pricing, and descriptions are accurate and aligned with brand standards Maintain SOPs and ensure team adherence Support marketing initiatives and ensure brand consistency in the restaurant Manage guest feedback tracking and implement improvements Ensure reporting and documentation are completed accurately and on time SKILLS & EXPERIENCE REQUIRED Essential Experience within a hotel or premium hospitality F&B environment. Strong organisational skills and attention to detail. Commercial awareness and financial literacy. Excellent written and verbal communication skills. Proficiency in Microsoft Office, particularly Excel. Proficiency in Adobe InDesign Desirable Experience within a lifestyle or luxury hospitality brand. Exposure to events, private dining, or multi-outlet operations. Understanding of outlet pacing and revenue optimisation Personal Attributes Highly organised and detail-oriented. Calm under pressure with the ability to manage multiple priorities. Professional, discreet, and brand-conscious. Proactive communicator and collaborative team member. WHAT WE OFFER £750 Refer a Friend Scheme 50% Employee discount in F&B outlets Pension Scheme Complimentary family meal and quality coffee/hot drinks whilst on duty Growing team with great training and progression opportunity Paid break and annual leave Good work/life balance Your birthday off (paid) after one year of service Hotel discount Wagestream Private Health Care Experience Stay - Breakfast included 5 days of paid sick leave for every rolling 12 months Additional holiday for each completed year of service Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted. TPBN1_UKCT

About the job As an F&B Supervisor at The Cadogan you will join our fantastic F&B team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include Assist the Restaurant Manager in managing the daily operations of the restaurant, including staffing, scheduling, and inventory management. Assist in managing reservations and seating arrangements to optimize guest satisfaction and table turnover. Perform opening and closing duties as required, including cash reconciliation and handling and handover all information that the next shift or the Line Manager has to know for the well running of the operations. Train and mentor staff to maintain high standards of service. Address any guest complaints or concerns promptly and courteously. About Us The hotels 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with character, history, and a profound sense of belonging, all while echoing its tradition of hosting both historical and contemporary esteemed guests. The hotel further distinguishes itself by presenting a diverse array of exceptional dining experiences, which include Willetts, a British bistro opening April 2nd. The Belmond & LVMH Family The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Requirements What You Bring: Warm, genuine and approachable character Excellent team working skills Great attention to detail Experience in a similar role within 5-star luxury hotel Applicants must have eligibility to work in the UK. Benefits What We Offer: The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Competitive salaries Paid overtime Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences Life assurance Company sick pay Increased annual leave entitlement with length of service We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. TPBN1_UKCT

Millennium Gloucester Hotel London Kensington is seeking a Meeting & Events Executive- Planner , who will drive function room revenue and occupancy by managing pricing, inventory, and competitor analysis, Under the general guidance and supervision of the M&E Manager / Director of Sales. You will be responsible for optimising the market segment mix and making strategic decisions on major group bookings to meet or exceed the hotel's budgeted profit targets in line with Millennium and Copthorne standards. Key Responsibilities of the Groups Reservations Executive include: To liaise with accommodation department in order to gain quotations and hold or release bedroom accommodation in a timely and efficient manner. Closely monitor accounts' revenue and business production. Analyse productivity figures for all selected accounts. To undertake any and all reasonable Senior Management requests and special projects as assigned. To ensure that the DOSM is advised of all customer concerns at all times and to ensure complaints from clients are dealt with immediately and passed onto the HOD. To pass any sales leads and enquiries to the appropriate sales team member. To be able to liaise with and communicate with other Department Heads and staff; including the sales team, front office, group reservations, accounts and food and beverage outlets. To schedule and co-ordinate pre-conference meetings with hotel's operations staff and client when necessary. To carry out the preparation of the Function sheets and any amendments to them. To ensure that these amendments are issued in writing to the various outlets/departments. To ensure the final numbers for events are obtained and distribute all confirmed bookings to the Event Planning team ensuring the client signs for the function sheet in advance. To ensure all credit policies are adhered to at all times (i.e. deposits received in advance, PM's cleared within 24 hours) To handle the post for the department. To arrange appointment, trial meals, showrounds with clients when required. To pass any sales leads and enquiries to the appropriate sales team member. To be able to liaise with and communicate with other Department Heads and staff; including the sales team, front office, group reservations, accounts and food and beverage outlets. To comply with any reasonable instructions issued by management. Requirements Experience & Qualifications: Exceptional attention to detail and accuracy. Excellent written and verbal communication skills, with the ability to engage confidently across all levels of the organisation. Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously. A proactive approach, with the ability to handle unexpected situations and last-minute changes effectively. Ability to manage sensitive and confidential information with professionalism. Previous experience in hotel reservations or groups coordination is advantageous, particularly within a large hotel environment. The successful candidate will be: Enthusiastic, self-motivated, proactive, and resourceful, with a strong eye for detail. Skilled in presentation, negotiation, and communication, with the ability to build strong relationships with clients and internal departments. A collaborative team player. Able to work efficiently under pressure in a fast-paced environment. About the Hotel The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe property located in the heart of Kensington, just moments from Gloucester Road Underground station, offering excellent connectivity across London. The hotel features 610 spacious guest rooms and a diverse selection of dining options, including the popular Humphrey's Café & Bar , South West 7 , and the renowned Bombay Brasserie . The hotel also houses the Millennium Conference Centre , offering 26 versatile function rooms across 1,600m, accommodating up to 600 delegates. The stunning conservatory, complete with palm trees, a piano, exclusive bar area and dance floor, can host up to 300 guests. About the Group Millennium Hotels and Resorts operates over 120 hotels worldwide. In Europe, our 21 properties offer exceptional access to landmark destinations, iconic attractions, and key business hubs. Our hotels are grouped into four distinct collections: Leng's Collection M Social Collection Millennium Collection Copthorne Collection Each collection has its own unique identity, tailored to suit a wide range of guest preferences and travel styles. Benefits For You We offer a comprehensive benefits package, including: Social Events, Wellbeing and Team Activities Training and development opportunities Cash Health Plan cover option Pension Salary Sacrifice Scheme Career development and salary reviews Interest-free Season Ticket Loan Scheme 1 fully paid Volunteer Day per year Complimentary meals prepared by our chefs Length of Service holiday scheme My Millennium discount perks Worldwide accommodation discounts and 50% off Food & Beverage outlets Life Assurance Recommend a Friend Scheme ...along with genuine opportunities for career progression within the industry. We are an equal opportunities employer. In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required during the recruitment process. To support compliance with identity verification, successful applicants will be required to provide their Right to Work documentation, which will be validated using Trust ID Scanners and Software . #GLOCaterer TPBN1_UKCT

This is a permanent office-based opportunity working on a shift pattern basis. Please note that this role does not offer visa sponsorship, so you must already have the legal right to work in the UK. Salary and Benefits: The salary on offer is £29,000 per annum with monthly incentives, exceptional perks including complimentary hotel stays, dining discounts, and world-class development opportunities. Benefit from generous rewards, lifestyle perks, wellbeing support, and a strong retirement scheme. Your responsibilities will include: Managing and processing room reservations received via phone and email Being commercially aware by finding upselling and cross-selling opportunities to increase room revenue Handling overdue payments and any cancellation requests, in compliance with the company's terms and conditions Supporting other departments with administrative tasks when required About you: This is a fantastic opportunity for a proactive French and English fully fluent speaker with previous experience in luxury hotels and experience dealing with reservations and bookings, to join a well-established organisation with great benefits and career progression opportunities. Profile: Fluency in French and English, written and spoken Previous experience in luxury hotels Previous experience dealing with reservations or bookings Strong administrative and communication skills Excellent attention to detail To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy