Hotel reservations jobs in United Kingdom

YOUR JOURNEY WITH US STARTS HERE...... Welcome to our family As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. The impact you’ll make No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. What we’re looking for A warm, people-oriented demeanour A team-first attitude A gift for paying attention to the smallest details Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions, or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Confirm reservations and cancellations, running daily reports on the number of arrivals and departures This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. MUST HAVE RIGHT TO WORK IN THE UK

Born in 1985, our 61-bedroom California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar and terrace. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position. The receptionist will be working on-site 4 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will have a to-do attitude and will be a hospitality professional, passionate about customer service and guest journeys. The role reports directly to the Front of House Manager and requires someone with superb organization and communication skills. The Hotel Receptionist will: - ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level. - have great attention to detail. - have great communication skills. - have an excellent command of English, both verbal and written. - be extremely knowledgeable regarding the company's services, standards & products. - flexible on working hours and duties. - have a great eye for details and will maintain guests’ records up to date at all times. - provide exceptional customer service and unforgettable experiences. If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.

We are looking for an outgoing and friendly Receptionist to join our Boundary team in the heart of Shoreditch. The successful candidate will be the first point of contact to our Hotel guests & Restaurant guests. We are looking for someone who is confident greeting guests, answering phone calls & emails and using reservation systems. Please note: No overnight shifts (earliest start 8am, latest finish 11pm) - some flexibility required

Our People: Join Us When you’re an interesting person, finding an interesting career helps you grow. Native is here to support, lead, & challenge you in your next steps. We bring magnetic people together who do what they love & do it with passion, helping to create a welcoming space for guests, & providing service with a soul. We are excited to be part of a company culture that values radical inclusivity, & is keen on green & where we want your personality to shine. Join the team & be part of our journey!! Right now we are looking for a skilled Receptionist/ Customer Service Agent for our small property in Marylebone area. What the job entails? Every day is different. You will play a crucial part in the delivery of the guest experience. The role will be the first point of contact for our guests and will work to personify the brand, act as an expert on the neighbourhood and deliver a consistent, welcoming experience for all guests. You’ll be fundamental in creating a superb first and lasting impression of our property and central in creating the Native identity. You’ll bring positive energy to each conversation, resolve issues quickly and effectively and make everyone feel welcome and appreciated. Experience: ·Demonstrable experience of working in a customer-facing role ·Experience of working within the hotel / hospitality / travel sector ·Strong, proven track record of delivering exceptional guest service ·Excellent written and spoken English ·Computer literate - solid experience of working with Microsoft office packages and in-house reservation/operating systems Skills and Abilities: ·Excellent relationship building skills, both with entirely new and long term guests. ·Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature. ·Works exceptionally well within a team dynamic and contributes to an established open culture. ·Ability to build positive and productive working relationships with colleagues across Native. ·Ability to follow company policies and procedures ·Excellent communications skills, demonstrating the ability to liaise effectively & efficiently with people from diverse cultures, backgrounds and work levels. As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us: - 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester. - Friends & Family discount on Native stays. - 6 days Company Sick Pay / year - Cycle to work scheme. - Number of Holidays increasing with years of service (1 day per year). - Meals on duty - Employee of the month perks - Recommend a Friend scheme If you're as passionate as we are about providing exceptional service, we'd love to hear from you! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are looking for a commis chef to join us at our Luxury 5 star hotel in London. Primary Duties: Start your shift in time and keep the highest standards of personal hygiene, dress in appropriate uniform in impeccable appearance at all times To promote a helpful image to clients and give full co-operation to any staff members requiring assistance for a customer without a prompt, having a caring and helpful attitude and anticipate customer’s needs whenever possible, to enhance quality service and in turn enhance client satisfaction To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner Understand the aims of the hotel and your department To maintain effective communication within the team and to attend hotel meetings and training sessions when required Prepare and properly garnishes all food orders as they are received in accordance with menu specifications, insuring proper plate presentation Set up for lunch and dinner by ensuring proper amounts are in place for forecasted covers, special functions and all reservations Ensure readiness and makes priorities in case of last minute changes to restaurant or C&B reservations Confer closely with the Chef on duty and takes every opportunity to become familiar with the mise-en-place and standards of each dish Help employees to achieve optimum quality Assist employees with service to maintain quality and presentation of food dishes Follow applicable laws regarding food safety and sanitation whenever required Ensure that all food items are stock rotated, dated and labeled, cling filmed and stored properly Ensure that dishes from own section is delivered on time and to the standard required using the assistance of the Chef on duty if needed Always follows the proper safety, hygiene and sanitation practices set by the Head Chef and F&B Manager Works in a safe manner that does not harm or injure themselves or others Accept flexible work schedule necessary for uninterrupted service to the food production function Maintains own working area, materials and company property clean, tidy and in good working order Continuously seeks to endeavor the knowledge of own job function Please apply now if this sounds like you.

We are looking for a Chef de Partie to join us at our Luxury 5 star Hotel in London. You must have a minimum 1 years experience as a Chef. Responsibilities: To start your shift on time in the correct uniform To accept flexible work schedule necessary for uninterrupted service to the food production function; to remain on shift beyond your scheduled time due to demands of the business to ensure guest satisfaction. To promote a helpful image to clients and to give full co-operation to any staff members requiring assistance for a customer, having a caring and helpful attitude and anticipating customer’s needs whenever possible, to enhance quality service and in turn to enhance client satisfaction. To maintain effective communication within the team and to attend hotel meetings, briefings and training sessions when required. To ensure that all food items are stock rotated, dated and labeled, cling filmed and stored properly. To set up the mise en place ensuring proper amounts are in place for forecasted covers, functions and all reservations. To prepare and properly garnishes all food orders as they are received in accordance with menu specifications, insuring proper plate presentation; to ensure that each dish is delivered on time and to the standard required using the assistance of the Chefs on duty if needed. Supervise the proper set-up of each item on menus and insures their readiness To maintains own working area, materials and company property clean, tidy and in good working order. Ensure that all food items are stock rotated, dated and labeled, cling filmed and stored properly. To confer closely with the Head Chef and Sous Chef daily

About us We are professional and agile. Our work environment includes: Modern office setting Food provided Hotel Receptionist Duties: - Greet and welcome guests upon arrival - Check-in and check-out guests using the hotel's computer system - Provide information about hotel facilities, services, and local attractions - Answer phone calls and respond to guest inquiries - Handle guest complaints or concerns in a professional and timely manner - Assist with reservations and room assignments - Process payments and maintain accurate records - Coordinate with other hotel departments to ensure guest satisfaction - Maintain a clean and organized front desk area Requirements: MUST HAVE OPERA EXPERIENCE - Excellent communication and customer service skills - Proficient in using phone systems and computer software - Strong organizational and multitasking abilities - Ability to work well under pressure in a fast-paced environment - Attention to detail and accuracy in handling guest information - Previous experience in a similar role is preferred but not required Join our team as a Hotel Receptionist and be part of creating memorable experiences for our guests. We offer competitive pay, flexible scheduling, and opportunities for career growth in the hospitality industry. Apply now to join our team!

The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role. The receptionist will be working on-site 4 on 4 off (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Night Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: - Possess comprehensive knowledge of the company PMS system, Rezlynx. - Possess excellent presentation and interpersonal skills. - Skilled in checking arrivals lists, credit limit reporting and cash handling. - Knowledge of standard PC packages and computerized reservations systems. - Proficient in handling general clerical and administrative tasks. - Be flexible, will have great attention to detail. - Possess the ability to work independently. - Excellent command in English, both in oral and written. - Be extremely knowledgeable in regards to the company services, standards & products. - Commercially and financially astute. - Provide exceptional customer service and unforgettable experience. If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.

We are currently looking for an enthusiastic, energetic and hardworking individual to join our independent family business. You will be joining as a Receptionist, ideal for someone who has a background of working in a face to face customer service position. You will receive training when you join and be supported by your head of department and team members to ensure you have a smooth journey with us. Person Specification Previous Customer service experience (face-to-face) Intermediate level use of MS Office (Word, Excel) Able to communicate in English to CEFR B1- B2 (Intermediate) Confident with answering telephone and email queries Duties & Responsibilities Welcome, assist and direct guests correctly in a friendly and polite way. Provide high quality customer service at all times. Check the guests in/out, take payments. Manage telephone and reservations in a prompt and professional manner. Ensure that all correspondence is recorded and filed accurately as per the hotel and company standards. Ensure that all bookings are guaranteed, and no-show charges/late cancellation charges are applied where appropriate.

As a Guest House Manager, the post holder will be responsible for overseeing the daily operations of our hotel to ensure exceptional guest experiences and efficient management of all hotel activities. He/she will be a dynamic leader, capable of leading a team, managing resources, and delivering high-quality service in a fast-paced hospitality environment. Key Responsibilities: Oversee the day-to-day operations of the Guest House, including check-in/check-out procedures, housekeeping, maintenance, and room reservations. Monitor guest reviews and feedback and take proactive steps to enhance the guest experience. Monitor and manage the Guest House's budget, expenses, and revenue to ensure profitability. Support the sales team to promote the Guest House through various marketing channels, such as online travel agencies, social media, and local partnerships. Recruit, train, schedule, and manage Guest House staff, including front desk, housekeeping, restaurant, and maintenance teams. Maintain high cleanliness and maintenance standards throughout the Guest House to meet or exceed industry regulations. Requirements Previous Guest House management experiences as a supervisor or similar role Strong leadership, communication, and interpersonal skills Excellent problem-solving abilities and attention to detail Knowledge of industry trends and best practices Bachelor’s degree in hospitality management or a related field (preferred) Availability for flexible work hours including evenings, weekends, and holidays as required

This is more than just a job; it's an opportunity to play a pivotal role in a bustling upscale London hotel. What's in it for you? A chance to be part of a vibrant team, a rewarding environment, and the perfect platform to showcase and enhance your skills in hospitality management. If you're ready to elevate your career in a fun, fast-paced environment, Sanderson Hotel is your next stop. Apply today and be a part of our story!

This is more than just a job; it's an opportunity to play a pivotal role in a bustling upscale London hotel. What's in it for you? A chance to be part of a vibrant team, a rewarding environment, and the perfect platform to showcase and enhance your skills in hospitality management. If you're ready to elevate your career in a fun, fast-paced environment, Mondrian Shoreditch is your next stop. Apply today and be a part of our story!

The moment a guest steps into our hotel we want them to walk into a genuinely memorable experience. As a Duty Manager/Supervisor, the successful candidate will be an ambassador of the business and will offer excellent customer service. Our guests will anticipate great service, and an exceptional experience. Not only will you be a person who offers local insights and anticipating every detail in advance, you will also be creating a warm atmosphere that makes our guests feel at home in any location. You will also be knowledgeable about every aspect of the hotel, our guest services, leisure facilities, functions and our restaurant and bar About the role; Duties will include - customer service, front of house duties, telephone enquiries, reservations, emails, following open & close procedures on a rota basis, and preparing for the shift ahead. Previous experience in a hotel or guest house environment will be preferable, but is not essential About You: - Experience in a similar or front facing customer service role with an outgoing and bubbly personality - Strong communication skills - Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise - Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks - Flexibility to work a variety of different shifts, 7.30am to 11.00pm (on a rota basis) - Due to our rural location, own transport is essential. Job Types: Full-time, Permanent Salary: £25,000.00-£28,000.00 per year Benefits: Company pension Discounted or free food Employee discount Free parking On-site parking Schedule: 8 hour shift Monday to Friday Weekend availability Ability to Commute: Kirby Misperton, North Yorkshire (required) Work Location: In person