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Hotel general manager jobs in United Kingdom

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  • Operations Manager
    Operations Manager
    16 hours ago
    Full-time
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Assistant Restaurant Manager
    Assistant Restaurant Manager
    2 days ago
    Full-time
    London

    An exciting opportunity as arisen for an Assistant Manager to join the team at Street Burger-O2. Street Burger - The O2 is open inside The 02, Greenwich. Street Burger serves signature burgers, seasoned fries, desserts and amazing shakes, cocktails and drinks. The first Street Burger was born in St Paul’s, London and now we’re growing. Our concept and menu is simple and inviting: honest priced burgers with bags of flavour. From the iconic Hell’s Kitchen to the mighty G.F.C. Full throttle. Full flavour. Always. As Assistant Manager you must: • Have previous experience as a Manager within a busy restaurant environment, • Have a strong personality with the confidence to play an integral role in a leading the restaurant., • Working closely with the General Manager to consistently deliver excellent customer service and an amazing experience for our guests., • Confident in leading and motivating a team, • Have exceptional communication skills with a real passion for hospitality What’s in it for you: • Competitive Pay Rate, • Wage stream employer-Employees can access up to 50% of wages before payday, • Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment, • A fantastic 50% staff discount on food and drink in UK restaurants, • 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotels, • 30% Discount on bookings for your Friends & Family in all UK Restaurants, • 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels, • Amazing family meals on duty If you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

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  • Maintenance Technician
    Maintenance Technician
    16 hours ago
    Full-time
    London

    Maintenance Crew - Bermonds Locke Tower BridgeWe are looking for reliable and skilled Maintenance Crew members to join our hotel’s engineering team. You will assist in maintaining the hotel’s facilities, ensuring that guest rooms, public areas, and back-of-house operations are safe, functional, and well-maintained. This is a hands-on role requiring teamwork, technical skills, and attention to detail. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDSCarry out routine maintenance and repairs across the hotel property Assist with preventive maintenance tasks (electrical, plumbing, HVAC, carpentry, painting, etc.) Respond to maintenance requests from hotel staff and guests promptly Monitor and report any defects or hazards in the building and equipment Support the maintenance manager in emergency repairs and troubleshooting Maintain tools, equipment, and maintenance logs Work safely and comply with health & safety procedures Collaborate with colleagues and contractors when needed THE FIRE YOU CARRYBasic technical skills in electrical, plumbing, HVAC, carpentry, or general building maintenance Ability to identify and resolve maintenance issues efficiently Physically fit and able to handle manual tasks Team player with good communication skills Dependable and punctual Attention to detail and commitment to hotel standards Ability to work flexible hours, including weekends and on-call duties YOUR PROVEN TRACKPrevious experience in a maintenance or facilities role preferred Trade qualifications or certifications in electrical, plumbing, carpentry, or mechanical work are a plus Understanding of health & safety procedures in a workplace setting Experience in a hotel, resort, or large property is an advantage WHAT WE LOOK FORWe’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow. • £30000.00 to £35000.00 per year

    Immediate start!
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  • Sales Representative
    Sales Representative
    8 days ago
    £14 hourly
    Part-time
    London

    Sales Representative – Hospitality Agency (In-Person Role) We are looking for an experienced, confident and proactive Sales Representatives to support our agency growth through targeted in-person outreach across Central London. This is a short, focused “Sales Day” role where you will approach hospitality venues, introduce our service, and connect directly with decision-makers. If you perform well, this will lead to ongoing and frequent work opportunities. ⸻ About the Role You will be visiting restaurants, bars, hotels, and event venues to introduce our agency and generate new client leads. Your goal is simple: 👉 Start conversations 👉 Deliver a short pitch 👉 Get venues to complete a quick sign-up form You’ll be fully briefed beforehand with a template script, training, and materials. ⸻ Shift Details - Duration: 2/3 hours max - Pay: £14/hour - Team: Working independently - Time: 2pm – 5pm (ideal window) ⸻ What You’ll Be Doing - Approaching hospitality venues in targeted areas (Soho, Shoreditch, Camden, etc.) - Speaking directly with managers or decision-makers - Delivering a short, confident sales pitch - Encouraging sign-ups via QR code (2-minute form) - Representing the agency in a professional manner ⸻ Experience Required - Previous sales experience is essential • Experience of securing clients, • Confidence speaking to new people in fast-paced environments, • Strong communication and interpersonal skills ⸻ What We’re Looking For - Confident, outgoing, and proactive attitude - Comfortable approaching businesses and starting conversations - Professional and well-presented - Reliable and punctual - Quick learner (template script + training provided) ⸻ Important - You must research the company beforehand and understand our service - You will be expected to confidently explain what we do - Performance will determine future opportunities and repeat work ⸻ What You Get - £14/hour for a short, focused shift - Simple, structured sales process - Opportunity for regular ongoing sales work

    Immediate start!
    Easy apply

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