Lounge Manager
hace 8 días
London
Role: Lounge Manager Hours: Full-time Location: The Imperial, Bloomsbury, London About Us: Imperial London Hotels is a family-run company with a 187-year legacy, dedicated to putting authentic London experiences within everyones reach. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial a new lifestyle offering within our portfolio. About the Role: As Lounge Manager, you will be the guardian of one of The Imperials most premium guest spaces a calm, elevated sanctuary designed for comfort, privacy and beautifully executed service throughout the day. Your role is to shape an experience that moves effortlessly from morning breakfast and all-day refreshments to evening drinks and canapés, always maintaining a refined, relaxed and quietly assured atmosphere. This is a space where details matter, guests feel recognised, and service feels personal without ever being intrusive. What Youll Be Doing: • Deliver discreet, warm and modern service, • Lead daily operations, presentation and mise-en-place, • Manage capacity, reservations and access control, • Partner with kitchen & bar on a balanced seasonal offer, • Coach and develop a confident, guest-focused team with a strong sense of service identity, • Drive GP%, spend per guest a...