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The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Locke & McCloud are the UK’s leading cyber security & information security staffing company – through having a sole focus on the cyber & information security space we have been able to foster solid relationships with some of the UK’s most exciting cyber security consultancies & end users. Locke &...
Key Responsibilities:Develop the internal red and purple teaming capability ,ensuring a cadence of testing is developed to test security and business controls across a range of scenarios. Remain up to date with the latest threat information, maintaining an accurate and ...
Experience of overseeing and leading remediation of security assessments including Cyber Essentials, Cyber Essentials Plus, and NIST CSF. Head of Cyber Security – London/Hybrid - £110,000 + bonus. Hold relevant certifications such as some of: CISSP, CISA, CYSA+, Security+, CISM, CEH, Microsoft Se...
Other accepted certifications include but are not limited to: ISA/IEC 62443 Cybersecurity Risk Assessment Specialist, ISA/IEC 62443 Cybersecurity Design Specialist, ISA/IEC 62443 Cybersecurity Maintenance Specialist, SANS Global Industrial Cyber Security Professional (GICSP), and Certified SCADA ...
Join the Information Security team as a Cyber Security Engineer based in London or Birmingham. Job Title: Cyber Security Engineer. In this role, you will be instrumental in deploying, managing, and maintaining security tooling, ensuring the firm's infrastructure remains secure against evolving cy...
Cyber Security Consultant - CISSP, EDR platforms, SIEM - £450 - £550 p/day - Outside IR35 - Hybrid. Previous experience of working as a Cyber Security Consultant across multiple customers. Experience of overseeing and leading remediation of security assessments, technical testing, and vulnerabili...
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Job Title: Head of Cyber Security. I'm reaching out on behalf of a world-renowned Managed Service Provider (MSP) with over 30 years of experience. The client caters to a prestigious international clientele in the professional and finance sectors, including leading private equity and legal firms. ...
DV (UK**) Cleared Cyber Security Consultant - £650 a day - OUTSIDE IR35 - 12 Months. O Associates are looking for x2 eDV (UK**) Cleared Cyber Security Consultants for an. Extensive Cyber Security background working Assurance, Compliance, Consultant based roles. DV (UK**) Cleared Cyber Security Co...
As a Lead Cyber Security Engineer, you will take ownership of threat management and response, establishing and maintaining robust cyber security policies, playbooks and procedure to ensure compliance with regulatory requirements, industry standards in an Operational role. Are you an experienced C...
One of the fastest growing dedicated Cyber Security consultancies in Europe are looking for a Principal Cyber Security Consultant to help build out their growing Cyber Advisory consulting practice. This position would suit an experienced Cyber Security Consultant with a breadth of knowledge acros...
I’ve partnered with leading organization in the cyber security spsace who are seeking a Senior Infrastructure Engineer to join the team following their investment at the end of last year. Senior Infrastructure Engineer | Remote OR Brighton | £70,000 - £80,000. Please note: this role requires some...
I have an exciting opportunity for you to provide advice on product security, encompassing both cyber and physical aspects, and to identify potential risks. This role involves IT and OT security, offering the chance to gain experience in OT security frameworks if you're not already familiar with ...
Principal Consultant – Cyber Security Engineering. Principal Consultant, focusing on Security Engineering,. Expert understanding of security maturity & detailed knowledge of a security maturity frameworks such as NIST CSF and its Implementation Tiers, C2M2 and NCSC CAF. The successful candidate w...
Cyber Security Engineer - Up to £75,000 - Remote. Are you passionate about safeguarding digital ecosystems? Maxwell bond have teamed up with a leading consultancy who are on the look out a Cyber Security Engineer with expertise in the Microsoft Stack. Cyber Security Engineer - Up to £75,000 - Rem...
Senior IT Security Engineer, Security Operations, SecOps, Incident Response. This is a hands on technical role, engineering, implementation, configuration and support of Cyber Threat, SecOps technologies and processes. You will implement and manage technical solutions to counter cyber security ri...
We are working with an established Consultancy who are looking to add talented Senior & Principal level Cyber Security Consultants to their team working across their Civil/Public Sector clients. This role would be best suited to consultants with a technical background, a solid understanding of th...
Your responsibilities will include conducting in-depth cyber security analysis, creating threat taxonomies, and designing and implementing security architectures and risk mitigations. Can you develop a hands-on risk-based set of cybersecurity requirements for systems or subsystems?. You'll also l...
I am partnered with one of the world’s most renowned financial institutions who are continuing to build out their security capabilities by hiring a cyber security engineer. They work with a number of high profile venders and are in need of a cyber engineer to help deploy security tools onto appli...
Information Security Analyst£60,000 - £70,000 per annumFull time - City - HybridSponsorship is not available for this opportunity Is this the Information Security Analyst role for you? Crone ...
I'm delighted to be partnering a global Insurance group to appoint a Business Information Security Officer based in London City. This is a rare and exceptional opportunity for a technical "hands on ...
We're looking for an experienced Head of Information Security to lead and manage the Clarion security function, managing, reviewing, and maturing the design, selection of and implementation of ...
Experience working within information security and privacy and broader risk management. * Experience of assessing key documents such as frameworks, policies and procedures. * Understanding and ...