Customer manager jobs in Ilford

Holding Manager - Ilford We're currently seeking a Holding Manager for our new store in Ilford. Whether you're an experienced Assistant Manager or a Junior Store Manager, you could be the ideal candidate for this position. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: - Greeting customers into the store as if they are family - Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere - Lead by example by setting standards within your store - Motivate your team to value the quality of our products by upselling to achieve store targets - Ensure store compliance with health and safety regulations - Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Responsible for the recruitment and development of the team - Train and induct new members of the team - Being a keyholder of the store, making the daily operations run smooth - Monitor inventory levels and order new items - Being the point of call for employee relation queries and issues for your store - Undertake store administration duties such as managing store budgets, updating financial records, and monitoring all controllable costs including payroll What we’re looking for: - Outgoing - love speaking to people - Friendly - to greet our hungry customers - Smiley and bubbly - give a warm welcome - Proactive and energetic - there’s always something to do! - Share our values - be proud to be part of our team - Team player - pitch in on all jobs, at all levels - Organized - making sure the store is running smoothly - Show initiative - completing tasks without prompting - Problem-solving - creating solutions before they become issues - Approachable - for our customers, and your team - Lead by example - be an asset to your team and other stores too - Resilient - react and embed change - Good communicator - manage and engage with all team members What you will get: - £12 allowance per day when on shift to spend on food and drink - Up to 50% off on store products - Refer a friend incentive scheme - Seasonal social events - Regular competition incentives - Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! - Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more! - Employee Assistance Programme - our 24/7 counseling support provider

Job Description: - directly supervises and coordinates the activities of sales and related workers; - establishes and monitors work schedules to meet sales and productivity targets; - liaises with managers and other departments to resolve operational problems; - determines or recommends staffing and other needs to meet sales and productivity targets; - reports as required to managerial staff on departmental activities. - responsible for liaising with commercial team/suppliers regarding the ordering of stock and stock control, and with risk management regarding performing monthly stockades - Supporting the line manager in recruitment of new team members Requirements: - You will possess excellent customer service skills and the ability to show resilience under pressure - You will be self-reliant with the ability to use your own drive and initiative to resolve problems - Excellent written and numerical skills

Tasks required by this job include: Discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold Quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate Makes follow up visits to ensure customer satisfaction and to obtain further orders Stays abreast of advances in product/field and suggests possible improvements to product or service Maintains records and accounts of sales made and handles customer complaints Develop proposals and strategies based on supplier budgets to create cohesive media plan that will deliver against KPIs. Work to ensure all content (including but not limited to media plans, status reports, performance reviews and recommendations) are completed to a high standard. Build positive relationships with our clients, nuancing your approach with different stakeholders and ensure you present yourself as a trusted member of the team. Skill required by the potential applicant for this job: · An interest in working and growing a career within a marketing agency. · The ability to "think differently": As one of our key behaviours here at SMG, you won't be afraid to approach problems from a different angle or challenge the status quo. · Great organisational skills with excellent attention to detail and ability to follow processes. · A ‘can do’ attitude and strong work ethic to get stuck in and provide best in class marketing campaigns and client servicing. · Exceptional communication and relationship skills for managing ke stakeholders. · Excellent knowledge of the machinery manufacturing industries within the Republic of Ireland and the UK · Demonstrate excellent knowledge of various marketing tactics. · Excellent negotiation and sales skills · A result-driven and organized individual. · Excellent oral and written communication skills. · Proficiency in Microsoft Office Tools. · Outstanding project management skills. · Demonstrate excellent leadership skills. Ability to work under pressure

Field sales representative (health) | 50-180k ote if you are passionate about selling - we have space for a high-performing sales representative in our team. The industry is niche. The products are world-class & exclusive to our company across the uk. Areas: london, north east, north west, yorkshire, east midlands, west midlands, south east, east of england, south west our range of natural health supplements includes vitamins, minerals, herbal remedies, and other wellness products. Our hero product is a premium adhd & ptsd supplement, proven by science and backed by leading research. As a sales representative, your primary focus will involve prospecting, contacting, and securing sales of natural health supplements among stores, practitioners and pharmacies. Your role will entail generating leads, nurturing client relationships, and ultimately closing deals to drive revenue growth for the company across product lines. We have a specialist product, with specialist clientele. Work at your own pace, and deliver on schedule to make great pay and be part of a high performing team in the nutrition and pharmaceuticals space. Key responsibilities: identify and qualify potential clients within the natural health supplements sector, including retailers, health food stores, wellness centres, and online platforms. Initiate outbound sales calls and emails to introduce our range of natural health supplements and articulate the benefits of partnering with us. Tailor sales pitches and proposals to address the specific needs and goals of each client, leveraging your knowledge of natural health and supplements. Negotiate pricing and contractual terms to finalise sales agreements, striving to meet or exceed predefined sales targets. Deliver exceptional customer service throughout the sales process, maintaining regular communication with clients and offering timely support. You need to be: outstanding communication and interpersonal skills, enabling you to establish rapport and foster trust with clients. Self-motivated and results-driven, with a demonstrable track record of achieving or surpassing sales objectives. Strong negotiation abilities and adeptness in closing deals, with the resilience to overcome objections and secure commitments. Capability to work independently and collaboratively within a dynamic, fast-paced environment with great time management skills. This role operates on a commission basis, providing limitless earning potential based on individual sales performance. You will receive a huge commission for each successfully closed sale of natural health supplements or digital advertising services, with ample opportunities for increased earnings through stellar sales achievements. £500 - £5,000 ote weekly. Impressive sales agents will be brought on-board full time at the first opportunity.

1. plans catering services and directs staff 2. decides on range and quality of meals and beverages to be provided 3. discusses customers requirements for special occasions 4. purchases or directs the purchasing of supplies and arranges for preparation of accounts 5. verifies that quality of food, beverages and waiting service is as required, that kitchen and dining areas are kept clean and appropriate hygiene standards are maintained in compliance with statutory requirements 6. plans and arranges food preparation in collaboration with other staff and organises the provision of waiting or counter staff 7. checks that supplies are properly used and accounted for to prevent wastage and loss and to keep within budget limit 8. determines staffing, financial, material and other short- and long-term requirements

We are seeking a friendly and organized Optical Receptionist to join our team. The Optical Receptionist will be responsible for greeting patients, scheduling appointments, managing phone calls, and assisting with administrative tasks. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering outstanding customer service. Responsibilities: Greet patients in a warm and professional manner and assist them with check-in procedures Schedule appointments and confirm patient appointments via phone or email Answer phone calls and respond to inquiries from patients, doctors, and other staff members Verify insurance coverage and collect co-payments or payments for services rendered Maintain patient records and ensure accuracy of information in electronic health records (EHR) system Assist with administrative tasks, including filing, faxing, and scanning documents Keep reception area clean and organized and ensure that all necessary forms and supplies are readily available Requirements: Previous experience in a medical or optical office setting preferred Excellent customer service and communication skills Strong organizational skills and attention to detail Proficiency in computer skills, including Microsoft Office and electronic health records (EHR) systems Ability to multitask and work efficiently in a fast-paced environment Knowledge of vision insurance plans and medical terminology is a plus Benefits: Competitive salary and opportunities for advancement Comprehensive benefits package, including health insurance and retirement plans (for full-time employees) Paid time off and holiday pay Continuing education opportunities and training Positive and supportive work environment

3543 - Business development executive, the employee will be required as follows: Job description: Business development executive should assist in the development and implementation of projects which aim to elicit the preferences and requirements of consumers, businesses and other specified target groups so that suppliers may meet these needs. Tasks required by this job include: · Collaborating on the concept, development and implementation of business development, marketing plans and strategies, product concepts and promotional programs driving interest and sales. · Ensuring distribution of internal and external marketing materials and communications. · Understanding and maintaining the corporate brand in all marketing initiatives and campaigns. · Taking ownership of and evaluate business campaigns, advertising, and optimisation metrics to ensure campaigns are effective - reacting quickly and revising campaigns where needed to ensure that trends are acted upon to maximizeaccomplishing business · goals. · Conducting market research, including the creation, sourcing and utilization of key focus groups and questionnaires which can help the business to grow. · Developing relationships with and working alongside creative teams, marketing agencies, suppliers, and contractors to effectively promote sales or brand awareness through bespoke marketing campaigns. · Helps in new product launch. · Help the business to grow in the most economic and efficient manner. · Designing and executing social media and online activity, writing creative copy, content strategy and implementation. · Help with business development plans, direct marketing and campaigns · Work closely with creative agencies to design marketing materials such as brochures and adverts · Arrange the effective distribution of marketing materials · Maintain and update customer databases conduct market research, for example using customer questionnaires and focusgroups · Develop relationships with key stakeholders, both internal and external. · Develop and implement a marketing strategy (often as part of a wider sales and marketing program). · Track marketing performance and return on investment and prepare weekly or monthly reports for management monitor and report on competitor activity, lead external agencies, when appropriate, to effectively manage events, press relationships, editorial requests, presentations, promotional materials, and online activities · Oversee and manage the marketing budget. The employees will need to have for Business Development Executive: Good working knowledge of all core marketing and business development areas, including content marketing, copywriting, multi-media, print, digital, social media, direct marketing, and promotional marketing. Excellent time business management and prioritization capabilities, coupled with the ability to simultaneously control various projects. The ability to process, delegate and prioritize tasks in an organized and proactive manner. Knowledge about managing registration documents and files and full understanding of this process in the territory Communication and interpersonal skills The ability to use software packages including Office 365, Excel, Word, PowerPoint etc. Analytical and strategic thinking Drive and self-motivation A flexible approach to work The ability to work well under pressure Teamwork and the ability to foster good working relationships Influencing and negotiation skills Creativity, writing and design skills Commercial awareness

Role Overview A head waiter, also known as a head server, plays a crucial role in restaurants, hotels, and similar hospitality settings. They oversee the dining experience, manage food and beverage orders, and ensure exceptional service for patrons. As a head waiter, you’ll lead the wait staff during your shift, ensuring smooth operations and customer satisfaction. Responsibilities Supervising Service:Manage table settings, ensuring they are clean, organized, and properly set. Oversee food orders, ensuring accuracy and timely delivery. Coordinate with kitchen staff to ensure efficient service. Customer Interaction:Greet customers warmly and seat them promptly. Provide menu recommendations and answer questions about dishes and prices. Handle customer complaints calmly and professionally, aiming to resolve issues promptly. Payment Processing:Take payments from diners, including cash, credit cards, or other forms of payment. Ensure accurate billing and provide receipts. Training and Leadership:Train new wait staff, familiarizing them with protocols, menu items, and service standards. Assign opening and closing duties to staff members. Monitor wait staff performance and address any issues. Health and Safety Compliance:Maintain knowledge of health and safety standards in the hospitality industry. Communicate safety and hygiene protocols to servers to maintain a clean and hygienic environment. Skills Required Food Preparation:Understand food preparation processes, including proper cooking temperatures. Monitor portion sizes and presentation to enhance customer appeal. Excellent Customer Service:Make menu recommendations to customers. Serve patrons within a reasonable timeframe. Handle customer complaints professionally. Health and Safety Standards:Comply with hygiene and safety protocols. Ensure a clean and safe dining environment. Qualifications Experience:At least 1 years of experience working in a hotel or restaurant. Familiarity with restaurant operations and service standards. Education:Secondary school certificate or equivalent.

Are you a creative individual with a passion for hair styling and beauty? Do you thrive in a fast-paced salon environment where you can showcase your skills and make clients feel confident and beautiful? If so, we have an exciting opportunity for you! Our salon is seeking talented and motivated Hairdressers to join our team. If you're ready to unleash your creativity and elevate clients' looks, we want to hear from you. Job Description: As a Hairdresser, you will be responsible for providing a range of hair care services to our valued clients. Your duties will include, but are not limited to: Consultation with clients to understand their hair care needs and desires Cutting, styling, and shaping hair according to client preferences and current trends Coloring, highlighting, and applying treatments to enhance clients' hair appearance and health Performing hair treatments such as deep conditioning, keratin treatments, and scalp massages Recommending and selling hair care products to clients for at-home maintenance Keeping up-to-date with the latest hair trends, techniques, and product knowledge Maintaining a clean and organized work area and following salon sanitation protocols Requirements: Valid cosmetology license or certification Previous experience working as a Hairdresser or hairstylist preferred Strong technical skills in cutting, styling, coloring, and hair treatments Excellent communication and customer service skills Ability to work efficiently and manage time effectively in a busy salon environment Creative flair and passion for the beauty industry Flexibility to work evenings and weekends as needed Benefits: Competitive commission-based compensation with opportunities for bonuses and tips Ongoing training and professional development opportunities to enhance your skills and stay current with industry trends Supportive and collaborative work environment Opportunities for career advancement within the salon Employee discounts on salon services and retail products

The responsibilities includes: Discusses business methods, products or services and targets customer group with employer or client in order to identify marketing requirements. Establishes an appropriate quantitative and qualitative market research methodology and prepares proposals outlining programmes of work and details of costs. Collates and interprets findings of market research and presents results to clients. Briefs advertising team on client requirements and monitors the progress of advertising campaigns. Help to define and promote the unique profile of the firm in the market, as being both international and independent Provide strategic BD advice to law firm leadership, practice groups, and partners focused on expanding relationships with existing clients, generating new business leads, and developing new projects and initiatives Align practices and offices and bring them closer together through defining and co-ordinating BD activities Assist practice groups and partners in the development and implementation of BD plans, and in tracking progress against objectives Understand key developments that shape the clients’ industries and the legal profession and share insights internally Manage the development of client-specific pitch materials Plan and support business development events, including seminars, webinars, and dinners Develop marketing and external communications programmes Manage and coordinate the firm’s website, newsletters, brochures, and other external communication channels Oversee and assist with the production of marketing materials Skills required: Multiple years of experience in business development and previous law firm experience is highly desirable. English native or excellent command of English, urdu, Punjabi and hindi Strategic thinker; team player; problem solver and results driven Highly organised with a keen attention to detail Able to manage multiple tasks and projects concurrently Excellent communication and interpersonal skills Experience with — and a strong understanding of — legal marketing and advertising Ability to provide consistent and high-quality work under tight deadlines We required 2 candidates for this job title

Salon Manager £25,000 - £27,000 East London Fulltime, Permanent Join London Barbers for unparalleled grooming experiences. Our expert team seamlessly blends tradition with contemporary styles, ensuring every visit is exceptional. We're committed to precision, craftsmanship, and creating a welcoming environment for all. Become a part of our commitment to excellence in barbering today As a Salon Manager, you will be responsible for overseeing the daily operations of our salon and ensuring the highest level of customer satisfaction. Your key duties will include: - Determining staffing, financial, material, and other short- and long-term needs of the salon. - Controlling the allocation, training, and remuneration of staff to maintain optimal team performance. - Providing clients with information and advice on styles and treatments, and addressing any complaints or problems promptly and professionally. - Ensuring accurate maintenance of clients' records for future reference and follow-up. - Performing and/or supervising hair treatments and/or beauty therapy to meet client expectations. - Regularly checking and maintaining salon equipment to ensure safety compliance. - Demonstrating, advising on, and selling hair and/or beauty products to clients based on their individual needs. - Maintaining financial accounts for the business, including tracking revenues, expenses, and profitability. Requirements: - Proven experience in a similar role within the salon or beauty industry. - Excellent leadership and managerial skills with the ability to motivate and inspire a team. - Strong communication and interpersonal abilities to interact effectively with clients and staff. - In-depth knowledge of hairdressing and beauty therapy techniques and trends. - Proficiency in salon management software and basic accounting principles. - Valid certification or licence in hairdressing or beauty therapy is preferred. - Commitment to upholding high standards of professionalism, hygiene, and safety. Benefits: - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Access to employee discounts on salon services and products. - Positive and collaborative work environment with a supportive team. If you are a motivated and experienced Salon Manager looking to take the next step in your career, we invite you to join our dynamic team, click “APPLY” now!

Salon Manager £25,000 - £27,000 East London Fulltime, Permanent Join London Barbers for unparalleled grooming experiences. Our expert team seamlessly blends tradition with contemporary styles, ensuring every visit is exceptional. We're committed to precision, craftsmanship, and creating a welcoming environment for all. Become a part of our commitment to excellence in barbering today. As a Salon Manager, you will be responsible for overseeing the daily operations of our salon and ensuring the highest level of customer satisfaction. Your key duties will include: - Determining staffing, financial, material, and other short- and long-term needs of the salon. - Controlling the allocation, training, and remuneration of staff to maintain optimal team performance. - Providing clients with information and advice on styles and treatments, and addressing any complaints or problems promptly and professionally. - Ensuring accurate maintenance of clients' records for future reference and follow-up. - Performing and/or supervising hair treatments and/or beauty therapy to meet client expectations. - Regularly checking and maintaining salon equipment to ensure safety compliance. - Demonstrating, advising on, and selling hair and/or beauty products to clients based on their individual needs. - Maintaining financial accounts for the business, including tracking revenues, expenses, and profitability. Requirements: - Proven experience in a similar role within the salon or beauty industry. - Excellent leadership and managerial skills with the ability to motivate and inspire a team. - Strong communication and interpersonal abilities to interact effectively with clients and staff. - In-depth knowledge of hairdressing and beauty therapy techniques and trends. - Proficiency in salon management software and basic accounting principles. - Valid certification or licence in hairdressing or beauty therapy is preferred. - Commitment to upholding high standards of professionalism, hygiene, and safety. Benefits: - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Access to employee discounts on salon services and products. - Positive and collaborative work environment with a supportive team. If you are a motivated and experienced Salon Manager looking to take the next step in your career, we invite you to join our dynamic team, click “APPLY” now!

Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!

Business development executive should assist in the development and implementation of projects which aim to elicit the preferences and requirements of consumers, businesses and other specified target groups so that suppliers may meet these needs. Tasks required by this job include: Collaborating on the concept, development and implementation of business development, marketing plans and strategies, product concepts and promotional programs driving interest and sales. Ensuring distribution of internal and external marketing materials and communications. Understanding and maintaining the corporate brand in all marketing initiatives and campaigns. Taking ownership of and evaluate business campaigns, advertising, and optimisation metrics to ensure campaigns are effective - reacting quickly and revising campaigns where needed to ensure that trends are acted upon to maximize accomplishing business goals. Conducting market research, including the creation, sourcing and utilization of key focus groups and questionnaires which can help the business to grow. Developing relationships with and working alongside creative teams, marketing agencies, suppliers, and contractors to effectively promote sales or brand awareness through bespoke marketing campaigns. Helps in new product launch. Help the business to grow in the most economic and efficient manner. Designing and executing social media and online activity, writing creative copy, content strategy and implementation. Help with business development plans, direct marketing and campaigns Work closely with creative agencies to design marketing materials such as brochures and adverts Arrange the effective distribution of marketing materials Maintain and update customer databases conduct market research, for example using customer questionnaires and focus groups Develop relationships with key stakeholders, both internal and external. Develop and implement a marketing strategy (often as part of a wider sales and marketing program). Track marketing performance and return on investment and prepare weekly or monthly reports for management monitor and report on competitor activity, lead external agencies, when appropriate, to effectively manage events, press relationships, editorial requests, presentations, promotional materials, and online activities Oversee and manage the marketing budget. The employees will need to have for Business Development Executive: Good working knowledge of all core marketing and business development areas, including content marketing, copywriting, multi-media, print, digital, social media, direct marketing, and promotional marketing. Excellent time business management and prioritization capabilities, coupled with the ability to simultaneously control various projects. The ability to process, delegate and prioritize tasks in an organized and proactive manner. Knowledge about managing registration documents and files and full understanding of this process in the territory Communication and interpersonal skills The ability to use software packages including Office 365, Excel, Word, PowerPoint etc. Analytical and strategic thinking Drive and self-motivation A flexible approach to work The ability to work well under pressure Teamwork and the ability to foster good working relationships Influencing and negotiation skills Creativity, writing and design skills Commercial awareness

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Primarily, our business activities are acting as newsagents. We sell newspapers, magazines and comics as well as stock confectionery and tobacco products. Also sell a variety of products such as: stationery, stamps and greetings cards, toys and gifts; it is more like a versatile retail business involves checking of newspaper/magazine deliveries from wholesalers. Organising home delivery routes and delivery teams. Running a newsagent is a people and community-orientated business. We hold stocks of different items by identifying the different types of potential customers living and working in the catchment area where we locate. We are near the train station that has a high concentration of offices and other workplaces.

We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.