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Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Manager Location: Romford. Please note that unfortunately, this service does not have step free access. Salary: £40,100 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers. About the Role We're looking for a compassionate and driven Service Manager to join our residential service based in Havering. This role supports residents in temporary housing who are facing challenges with substance use. As a Service Manager, you’ll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You'll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures. The service focuses on providing a 24 hour, 25 bed accommodation service to residents who are deemed to be high risk. They support those who are experiencing homelessness. All admissions are jointly agreed, and placements reviewed at a weekly Complex Needs Panel chaired by the local authority. Residents are agreed on the basis that they are: The role includes: • Overseeing support related to substance misuse, ensuring effective interventions and pathways for service users, • Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle, • Support the Service Manager in leading the day to day operational delivery of the service, • Risk Management ownership, ensuring processes and policies are followed, • Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed, • Financial Management, including petty cash and budget management We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence! • Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system, • Previous leadership experience, • Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting, • Ability to motivate and empower a team to achieve service KPI's through direct leadership, • Willingness and ability to work flexibly to meet service needs What we Offer • 25 days (Full time equivalent) annual leave, increasing with the length of service, • Employer Pension Contribution, • Eligibility to register with Blue Light Discount Card, • Access to discounted tickets for music events, shows, sports and more, • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work, • Training and Development, including access to courses, upskilling, and progression plans, • Employee Assistance Programme, including counselling, • Life Assurance Scheme, • Cycle-to-work scheme, • Annual Staff Awards SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Description SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 09:00 - 17:15; Wed 11:45 - 20:00; Thu 09:00 - 17:15; Fri 11:45 - 20:00; Sat 10:45 - 19:00 To be a successful Sales Manager you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day will be varied fast paced challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading coaching and motivating a team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role: To be a successful Sales Manager you will: • Support the Store management team across all product areas back of house and running the store when needed, • Manage a team to deliver amazing service and accurate stock processes in an environment which is commercial operationally efficient safe and where targets are met, • Create an atmosphere where supporting motivating and inspiring your team to be at their best is at the core of everything you do, • Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team About You: • You are passionate about our customers our people and our products. This passion and energetic approach to work inspires and motivate others creating a great working atmosphere and team spirit, • You have exceptional commercial understanding with the know how to create a fantastic shopping experience for our customers, • A team player who works at their best in a results driven fast paced and challenging environment. You have the ability to adapt to change quickly bringing the rest of the team on board with the new objectives, • A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others, • Able to demonstrate the ability to problem solve make sound business decisions confidently challenge processes and generate innovative ideas to take the business forward, • Confident when dealing with people issues This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. Whats Next Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. Required Experience: Manager Key Skills Information Systems,Instrument,Access,Agriculture,Corporate Risk Management,Cement Employment Type : Full-Time Experience: years Vacancy: 1

Responsible for the running of the Depot Operation ensuring that efficiency and performance is maximised whilst working within the agreed operational compliance with all Legislative and Company standards. Managing all organisational requirements and Safe Systems of work are adhered to. Working within budgetary constraints and targets whilst improving depots profitability. Attracting new business and retaining current business within the depot. Working hours: Monday to Friday 40 hour week. Key Duties of a Depot Manager: • Ensure that the all depot operations are carried out in a safe and legal manner., • To ensure all visiting personnel and staff carry out their duties and procedures in accordance with The Pallet Network Limited Health & Safety policy and operating documents., • Suggest any improvements that may improve the performance and safety of the operation., • Through effectively monitoring the management of resource and performance ensure volumes are processed in a timely manner., • Ensure accuracy is monitored and achieved throughout all disciplines within the operation., • To research and understand the depots operating area to maximise revenue opportunities., • Manage the fleet of vehicles and drivers ensuring all compliance requirements are managed effectively and proactively., • Promote and ensure a quality mindset in order to comply with Health and Safety legislation and Company Health and Safety procedures., • Mentor and develop your team in order to achieve continual improvement in line with the business through the identification of personal training and development plans., • Monitor KPI data analyse trends with a view to continually driving operational efficiency cost savings and customer service., • Liaise with other areas of the business promoting good working relations to enhance company performance., • Compile and present reports on Operational and financial performance., • To take responsibility for day-to-day enquiries and requests for change generated from the members or other areas of the business., • Undertake routine administration tasks as required by the business., • Co-operate with your employer to enable any legal obligations to be complied with., • Do not recklessly interfere with anything provided by the employer or others in the interests of health safety or welfare., • To bring to the attention of the line manager any perceived short comings in health and safety arrangements situations or processes that you consider to be serious or which may present danger to you or others., • To always be accountable for compliance to Health & Safety regulations., • Ensure that Company property is maintained to the required level reporting any faults accidents or incidents to your line Manager., • To be the depot champion of performance and depot KPIs., • To take accountability for depot financial performance and improve efficiencies to maximise profitability., • To work a Saturday/Sunday on a rota in line with depot requirements as part of your normal working hours. Qualifications : • Transport management experience required., • International/National CPC required., • Excellent working knowledge of Microsoft applications., • Ability to manage and work within a team., • Sales experience with attracting new business and building relationship with customers., • Hands on style of management., • Understanding of a maintenance plan for all vehicles and MHE., • Ability to build relationships with internal and external shareholders., • Working is a high-pressure environment., • Health and Safety knowledge. Additional Information : As part of our drive to make The Pallet Network a great place to work we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success which is why we offer a wide range of benefits which include: • Annual Leave Holiday entitlement of 23 days plus the 8 bank holidays., • Pension scheme 5% employee and 3% employer., • Life Assurance - x 4 your annual salary., • Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year, • Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses, • Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year special recognition and long service awards. Remote Work : No Employment Type : Full-time Key Skills Financial Acumen,Management Experience,SAP Warehouse Management,Maximo,Warehouse Management,Cabling,Vehicle Maintenance,Warehouse Management System,Contract Management,Supplier Management,Team Management,Lead Generation Department / Functional Area: Operations Experience: years Vacancy: 1

Company Overview: The Opportunity Hub UK is currently recruiting for a Deputy Nursery Manager position on behalf of a prestigious childcare provider in London. With a strong commitment to providing high-quality care and fostering a stimulating learning environment, our client strives to ensure that every child reaches their full potential under their care. Job Overview: As Deputy Manager, you will play a pivotal role in providing exceptional care and learning experiences for children while ensuring a safe and supportive environment. You will work closely with the Nursery Manager to support the team and uphold outstanding practices in accordance with statutory frameworks. Here's what you'll be doing: • Assuming managerial responsibilities in the absence of the Nursery Manager, ensuring the smooth operation of the setting., • Ensuring compliance with all policies, procedures, and practices to maintain high standards of care and safety., • Understanding and implementing safeguarding and child protection policies and procedures effectively., • Demonstrating sound knowledge of security procedures related to child drop-off and collection., • Ensuring adherence to Data Protection Policy at all times.Description of Duties:, • Leading, guiding, and supporting the implementation of the Early Years Foundation Stage (EYFS) curriculum across all age ranges., • Planning learning objectives for children in line with the EYFS, fostering a stimulating learning environment indoors and outdoors., • Developing strategies to improve staff practices and supporting them with training needs., • Monitoring planning systems and staff knowledge, ensuring all mandatory paperwork is completed accurately., • Facilitating working partnerships with parents/carers and promoting the setting to new and existing families., • Supporting staff and children during inspections, implementing required changes as needed., • Handling complaints and concerns in a professional manner and supporting the transition process effectively.Human Resources:, • Providing constructive feedback and delivering staff training to promote professional development., • Maintaining clear and accurate records, including staff records and financial data management., • Supporting recruitment processes and ensuring a balanced staff team through safe recruitment policies., • Ensuring clear communication regarding managerial decisions to all staff members., • Conducting staff personal development reviews and supervision when required.Daily Jobs/Paperwork to Oversee:, • Ensuring adequate staffing levels and adherence to adult-to-child ratios at the start of each day., • Overseeing and auditing all required administration and operational plans for effective and safe nursery operation.Here are the skills you'll need:, • Preferably a Degree in childcare or minimum NVQ Level 3, or equivalent qualification., • At least 5 years of post-qualifying experience, including 2 years managing and supervising staff in an early years setting., • Strong knowledge and understanding of the EYFS curriculum, child protection procedures, and health and safety legislation., • Excellent staff management skills with the ability to lead, inspire, guide, and motivate others., • Proficiency in IT and computer software for financial purposes, record-keeping, and childcare management., • Demonstrable commitment to personal and professional development to enhance performance in the role.Additional Information:, • All our nurseries are open from 7:30 AM to 6:30 PM daily, year-round, except for bank holidays and a week between Christmas and New Year., • Staff uniform is provided, and all positions are subject to DBS checks and referencing., • Health and Social Care qualifications are not considered full childcare qualifications for nursery staff ratios., • Level 2 practitioners will have the opportunity to train up to Level 3., • Additional benefits include discounted childcare, full induction with ongoing training and support, health and well-being support, gym membership, free uniform, bike to work scheme, additional day off for birthday, staff inset days, and paid Christmas event.Advantages of Pursuing a Career in this Sector: Joining the childcare sector offers the opportunity to make a significant impact on children's lives while contributing to their holistic development. It provides a fulfilling career path where dedication, innovation, and enthusiasm are valued traits. Additionally, the sector offers opportunities for continuous learning and professional growth, fostering personal and career development in a supportive environment. By embracing the role of Deputy Manager, you become an essential leader within a team dedicated to delivering exceptional care and educational experiences to children, ensuring they thrive and reach their full potential. Employment Type : 1 Experience: years Vacancy: 1 Monthly Salary Salary: £ 29 - 32

Description SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 09:00 - 17:15; Wed 11:45 - 20:00; Thu 09:00 - 17:15; Fri 11:45 - 20:00; Sat 10:45 - 19:00 To be a successful Sales Manager you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day will be varied fast paced challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading coaching and motivating a team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role: To be a successful Sales Manager you will: • Support the Store management team across all product areas back of house and running the store when needed, • Manage a team to deliver amazing service and accurate stock processes in an environment which is commercial operationally efficient safe and where targets are met, • Create an atmosphere where supporting motivating and inspiring your team to be at their best is at the core of everything you do, • Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team About You: • You are passionate about our customers our people and our products. This passion and energetic approach to work inspires and motivate others creating a great working atmosphere and team spirit, • You have exceptional commercial understanding with the know how to create a fantastic shopping experience for our customers, • A team player who works at their best in a results driven fast paced and challenging environment. You have the ability to adapt to change quickly bringing the rest of the team on board with the new objectives, • A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others, • Able to demonstrate the ability to problem solve make sound business decisions confidently challenge processes and generate innovative ideas to take the business forward, • Confident when dealing with people issues This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. Whats Next Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. Required Experience: Manager Key Skills Information Systems,Instrument,Access,Agriculture,Corporate Risk Management,Cement Employment Type : Full-Time Experience: years Vacancy: 1

Req ID: 495331 Location: Romford RM7 Appointment Basis: Permanent Apply by: 21st October Salary Benefits: 60078.21 At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars. Your future role To provide immediate in service technical support to any Crossrail service requiring technical assistance by communicating safety critical and technical advice verbally to train-crew. Protect the Train Plan and Performance Regime by reducing delays through real time diagnostic response information to train-crew and ownership of improving in traffic reliability of the Units. Responsible for ensuring any failures are managed safely and effectively within the defined response times. Direct technical support to any failure or escalate safety related faults to the engineering team at Old Oak Common for investigation or via the On-call procedure. Report all defects in accordance with all Railway Safety Standards Boards procedures and Bombardiers defect reporting procedures. Well look to you for: • Receive and relay verbal instructions to train-crew and out-station staff that has a direct impact on the safe movement of vehicles that could significantly affect the health or safety of persons throughout the Crossrail operation., • Notify both Crossrail and the Crossrail Train Operating Company immediately of any matters which are or may be safety critical in respect of a Unit Vehicle and items of equipment DOO CCTV station subsystem or Crossrail infrastructure defect., • Undertake first line fault investigations and make informed decisions into the course of action and prioritisation required to rectify defects and alerts., • Report and record all faults in accordance with the Fault Notification Procedure., • Manage real time fault alerts reported from the Units through to the ORBITA asset management system. Interrogate diagnostic data and provide clear and concise instructions to ensure all faults are managed in accordance with all instructions procedures and prioritise the fault workload accordingly., • Ensure all fault alerts are processed and reported into the maintenance management system and monitor any repeat defects occurring on Units. Ensure all data entered in the maintenance management system is accurate and reflects all the relevant facts., • Undertake fleet short term planning activities (eg updating the maintenance management system with fleet daily miles run updating specific exam planning sheets), • Ensure Units are on planned maintenance diagrams and liaise with Route Control Centre staff to ensure Units return back to Old Oak Common depot within their planned maintenance mileage tolerances., • Direct technical in service support staff to any Unit that develops a safety critical fault or will have a major impact on the operational performance of the Crossrail service., • Work with the Crossrail Train Operating Companies cut and run policy to protect their Train Plan whilst maintaining the requirements for the Exam Plan of the Units and at all times ensure the safe movement of trains is maintained., • Liaise with the outstation staff undertaking overnight servicing of the Units at the stabling locations and inform the Cleaning Auditor & Train Preparer of any defects requiring attention., • Liaise with the Network Rail infrastructure Manager as necessary where any overhead line outages will require specific procedures to be followed for lowering pantographs. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role: • NVQ level 3 or suitable equivalent, • IT skills competent user of Personal Computer including office packages e-mail and intranet., • Technical experience and strong knowledge in mechanical and electrical engineering., • Flexibility and Adaptability. Enjoys variety in work practices opinions and approaches Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also: • Enjoy stability challenges and a long-term career free from boring daily routines, • Collaborate with transverse teams and helpful colleagues, • Contribute to innovative projects, • Steer your career in whatever direction you choose across functions and countries, • Benefit from our investment in your development through award-winning learning, • Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension), • Up to 52 weeks full maternity and adoption pay, • 25 days annual leave plus bank holidays with the opportunity to buy or sell holiday, • A wide range of flexible benefits that you can tailor to suit your lifestyle You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race colour religion gender sexual orientation gender identity age national origin disability status or any other characteristic protected by local law. As a Disability Confident employer we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. Required Experience: IC Key Skills Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1

Level 3 Business Administrator Apprenticeship Beacon Hill Academy Beacon Hill Academy is a specialist school based in South Ockendon Essex catering to students aged 319 years with a range of physical neurological and learning difficulties. We are dedicated to providing a supportive and inclusive learning environment that helps each pupil achieve their full potential. This apprenticeship offers an excellent opportunity for an enthusiastic and motivated individual to gain hands-on experience in an educational setting. Youll work closely with the HR Manager and wider school team developing your administrative communication and organisational skills while contributing to the smooth operation of the Academy. Apprenticeship Summary: • Salary: 7.55 per hour, • Working Week: Monday Thursday 9:00am to 4:00pm (30-minute break) Friday 9:00am to 1:00pm, • Hours: 30 hours per week, • Training: Online apprenticeship training supported by skilled tutors, • Qualification: Level 3 Business Administrator Apprenticeship Standard, • Location: Beacon Hill Academy Erriff Drive South Ockendon Essex RM15 5AY, • Start Date: Tuesday January 6 2026 The Role: We are seeking a Business Administrator Apprentice to provide essential administrative support to the HR Manager and other departments. Youll be involved in a variety of administrative and organisational tasks learning how to prioritise workload handle sensitive information and deliver professional communication within a busy school environment. Main Duties: • Provide day-to-day administrative support to the HR Manager and wider team., • Maintain a high level of confidentiality regarding issues concerning staff and pupils., • Maintain update and file HR records both electronically and in hard copy., • Assist with all aspects of recruitment following school policies and safeguarding guidelines., • Organise book and prepare for training courses; maintain accurate records., • Input and retrieve data from the Academys Management Information Systems (MIS) and HR Portals., • Manage filing systems and ensure they remain clear efficient and up to date., • Type correspondence including emails memos letters reports and meeting minutes., • Make and receive telephone calls copy laminate and scan documents., • Arrange meetings manage paperwork and maintain electronic diaries., • Learn to take minutes during meetings and transcribe them accurately., • Support HR Manager and SLT with preparation of documents publications and projects., • Assist with the organisation and administration of special events across the Academy., • Cover for absent colleagues in the general office and Post-16 area when necessary., • Liaise with external agencies as required., • Prepare meeting rooms (e.g. refreshments) and maintain staffroom and foyer materials. The Candidate: The successful candidate will have: • GCSEs (or equivalent) in Maths and English., • Good knowledge of Microsoft Office applications (Word Excel Outlook)., • Some experience or familiarity with Microsoft Teams and PowerPoint (desirable)., • Excellent written and verbal communication skills., • Strong attention to detail and organisational skills., • Ability to handle confidential information professionally., • A positive proactive attitude and willingness to learn., • Ability to work independently and as part of a team. They will also be: • Reliable punctual and eager to take initiative., • Friendly approachable and professional in all interactions., • Able to multitask and prioritise effectively under supervision., • Committed to providing high-quality administrative support. Training and Development: As an apprentice you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include: • Study towards a relevant qualification Level 3 Business Administrator Diploma., • On-the-job training and mentoring from experienced professionals., • Regular review meetings to track progress and development. What training will the apprentice take and what qualification will the apprentice get at the end The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification What is the expected career progression after this apprenticeship Potential full-time employment for the right candidate upon successful completion of the apprenticeship Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance. #InspireLP Required Experience: Junior IC Key Skills Business Intelligence,SAP BusinessObjects,Fiscal Management,Crystal Reports,QuickBooks,Accounting,Business Management,SDKs,System Testing,Administrative Experience,Epic,Oracle Employment Type : Trainee Experience: years Vacancy: 1

The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings. Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures. Uses the Companys property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date. Actively seeks interaction with residents to proactively seek to improve service delivery. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Oversees on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Ensures advertising and promotional activities are effectively implemented. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions that may impact the communitys occupancy and results. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Works with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets. Assists the Community Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required. Assists the Community Manager with ensuring on-site teams understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Companys policies and procedures. Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Companys internal resources as needed to support solutions. Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities. Acts up covering the Community Manager responsibilities in his or her absence, ensuring work is organised and executed in line with Greystar expectations. Participates where required in an on call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment. Detailed knowledge of Landlord/Tenant Legislation A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Demonstrable ability to coach and mentor team members. Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A knowledge and understanding of UK Health and Safety policies What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ