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Job Title: On-Demand Controller (Sales Executive) Job Location: Wellington House, 17 Birkheads Road, Reigate. RH2 0AU Reporting to: Internal Operations Manager Salary: £28,000-£30,000 per annum The Business Met Serve Ltd is a Plumbing & Heating Company covering SW London, Surrey, Sussex, Middlesex, Berkshire, Hampshire, Wiltshire and Dorset. We are part of the Dyno-Rod franchise group and trade as Dyno-Rod Plumbing. With a team of 150+ our Head Office is in Reigate, Surrey. We have been trading since 2005 and complete over 8000 plumbing and heating jobs per month; varying from minor repairs to extensive installation works. Job Summary Here at Met Serve Ltd we have three primary revenue streams: 1. British Gas (HomeCare Insurance, Wet Works, Service & Repair), 2. Key Accounts, 3. On Demand The job of On-Demand Controller involves the customer journey, from start to finish, for the On-Demand revenue stream – our smallest but fastest growing revenue stream. The On-Demand Controller will be tasked with ensuring that the journey is carried out to only better the customer experience, increase conversion rates and average order values. Your duties include, but not limited to, planning On-Demand jobs as effectively as possible, working closely with our Dispatch team. Making and receiving calls with On-Demand customers and outlining what their requirements are and our terms of business. Setting expectation as to create the greatest chance of success – which can be measured through a mixture of quantifiable stats such as customer service scores, conversion rates, first time fix rates and average order value. Plus many others. Ultimately, it is the On-Demand Controllers role to create as much success as possible with our On-Demand customers. You will manage the customer journey from start to finish, from enquiry/job booking to job closure, invoicing and payment (including Credit Control if necessary). The evolution of this role could be that the On-Demand Controller may begin to take on Marketing and Branding responsibilities, as the business will look to increase the volume of incoming On Demand jobs. Met Serve Ltd offers internal and external training programmes and we are always looking to enhance this. Duties & Responsibilities · To operate as an effective member of the team · Continual communication via telephone, interactions & E-mails to keep all customers informed (Including call centre), managing the customer journey & expectations. · The receiving and making of calls (Following Best Practice) · A high standard of communication, including dealing with challenging situations · The Receiving, Creation, Allocation and Dispatching of Jobs including the use of Field Application Units · The Planning of work using both CRM, other job sources and our planning system in harmony · The planning of your day to maximize productivity and efficiency · Capturing of all information required to completely understand the work carried out · Creating, sending and following up of leads and enquiries · Creating, sending and following up of quotes and estimates · Being responsible for taking payments from customers, chasing outstanding payments, inputting the information into our job system and maintaining accurate records to liaise with Finance · Closing and Invoicing jobs accurately and efficiently · Raising of credit notes or sending refunds, if applicable · Liaising with Finance, Operations and Management · To Manage all KPI’s and ensure the achieving of these · To be flexible in your approach to all aspects of work · To carry out any duties reasonably expected within your role and skills set You are within reason expected to cover other duties when required. Any further duties expected of you will be asked only with our full training and support where required. Key Skills required · Microsoft Office experience and ability · High level communication skills both written and verbal · Team Player with a Sales focus · Prior Sales or Sales-focussed responsibilities, in a Customer Service focussed business, experience preferred Appraisal / Review System Annual reviews will be carried out to appraise your performance not only to ensure that standards are being maintained but to also ensure that the correct support is offered. The review system also gives a fuller understanding of the Skill set required and what is expected of your role. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. Package • Basic Salary, • Pension (Royal London), • 20 days holiday plus bank holidays, • Group Life Assurance (post 6 month qualifying period), • Group Medical Cash Plan (post 6 month qualifying period), • Access to certain benefits and discounts with British Gas, • Annual discretionary bonus scheme, • Overtime options available

A leading financial consultancy in Redhill seeks a Data and Project Lead Consultant to oversee project implementations related to pensions. The ideal candidate will manage client interactions, coordinate with internal teams, and ensure quality project delivery. Strong communication and project manag

Account Manager This is a great opportunity to join a successful, independent, award winning strategic corporate content consultancies as a Account Manager The principle role of the Account Manager is to work within one of the client communications teams managing the delivery of high calibre, multi-

The role involves developing and leading a comprehensive communications strategy across all markets, sectors, and business areas, overseeing internal and external communications to align with the organisation’s strategic goals, enhance brand awareness, and engage employees globally. Develop and de

Account Manager This is a great opportunity to join a successful, independent, award winning strategic corporate content consultancies as a Account Manager The principle role of the Account Manager is to work within one of the client communications teams managing the delivery of high calibre, multi-

A prestigious cultural institution in the United Kingdom is seeking a Head of Communications to lead their audience development and marketing strategies. Ideal applicants will have extensive experience in audience-driven marketing and demonstrate excellent communication skills.

A notable charity organization in London is looking for a Head of Fundraising and Communications to spearhead income generation and enhance communications.

The role will also lead on the development of a robust inclusive communication strategy for both internal and external stakeholders setting out new and innovative ways to enhance engagement and manage the brand. Substantial experience in public affairs, communications and strategic planning and / or

Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. Demonstrable experience of devising and delivering Audience Development and/or Communications strategies. The Head of C

Develop and execute integrated communications strategies that span media relations, reputation, corporate positioning, policy engagement, and patient advocacy. Public Relations and Communications Services. Head of Healthcare Communications (Policy & Corporate Affairs).

A local youth charity in Grimsby seeks a Head of Fundraising and Communications to drive income generation and manage donor relationships.

They are growing and going from strength to strength in terms of client portfolio and revenue generation and are looking for a team player to join their collaborative and social culture which boasts a diverse range of experience from seasoned journalists and bankers to lawyers and communications exp

Other roles you may have experience of could include Head of Fundraising & Communications, Head of Fundraising, Head of Communications, Fundraising & Communications Manager, Fundraising Manager, Communications Manager, Director of Fundraising & Communications, Director of Fundraising, Director of Ma

The Head of Fundraising and Communications will lead the development and delivery of a systematic, data‑driven, and project‑managed approach to fundraising and communications — driving sustainable income growth and raising the charity’s profile and influence. Written communication and editin

A renowned cultural institution in the United Kingdom is seeking a Head of Communications to enhance audience engagement and revenue through strategic marketing and press campaigns.

Head of Communications - London or Paris. Provide communications support to the. Monitor industry trends, measure communications performance and report analytics.

Lead internal communications to align culture and values across the firm. Working closely with senior leadership and deal teams, you will drive integrated communications across multiple channels and geographies, covering brand management, portfolio communications, crisis management, corporate profil

Coordinate internal communications to ensure clear, consistent messaging across the organisation. From media relations and brand management to content creation and internal communications, this is a hands‑on role for someone who thrives on shaping compelling narratives and building engagement acro

Key internal stakeholders will be Investor Relations, Secretariat, CEO office, Internal Communications, M&A, Regulatory Affairs and HR. Experience influencing Board/Executive Committee level internal stakeholders on policy/communications issues. We’re looking for a talented Head of Corporate Commu

Oversee the Communications Team in implementing the communications strategy, ensuring impactful public messaging. Oversee website management and internal communications. As the Head of Communications, you will spearhead the development and execution of the charity’s annual communications, marketin

Leverage existing and develop new internal communication tools and platforms (including Intranet, Webinars, Town Halls). Develop and implement an internal communications strategy and plan to ensure everyone working at Carey Olsen understands the firm's vision, goals, plans and key achievements. The

Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. The Head of Communications role is to grow target audiences (onsite and online), increase revenue generation and build

The Head of Communications provides strategic leadership for all internal and external communication activities. Oversee all internal and external communication initiatives to ensure consistency and clarity. This role ensures alignment with organisational objectives, oversees the communications team

We are seeking an experienced communications professional who will be responsible for the design, execution and reporting of the TCS UK&I communications plans for external and internal audiences. You will be leading UK&I internal communications with the objective of informing and engaging employees,

A dynamic communications-focused organization in the UK is seeking a Head of Communications to lead their communication strategies and manage a team. Candidates should have significant experience in communications leadership, a relevant degree, and excellent communication skills.

Develop and implement an internal communications strategy to ensure all staff understand the firm's vision, goals and achievements. Enhance internal communication channels (Intranet, webinars, town halls). Direct day-to-day activities of the three-person Communications team, including:.

A prominent recruitment agency is seeking a Head of Communications to shape strategic communications and media engagement. This hybrid role involves leading media activities, growing the organisation's social media presence, and coordinating internal communications.

Oversee content development for internal and external communications plans. The Head of Brand & Communications will lead the creation and execution of brand strategies and communication plans to drive engagement and visibility. Develop an effective, and consistent internal communications strategy.

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The successful candidate must have worked across 'change communications' with expertise in planning and delivering effective communication strategies to support organisational change initiatives. Manage internal and external communication campaigns as part of broader organisational projects. Provide

Experience of working with communications teams in partner organisations on joint projects to ensure that all partners achieve their communications objectives on a shared project. Supported by the Senior Media and External Communications Manager, the Media Manager will also help to deliver external

Other roles you may have experience of could include Head of Fundraising & Communications, Head of Fundraising, Head of Communications, Fundraising & Communications Manager, Fundraising Manager, Communications Manager, Director of Fundraising & Communications, Director of Fundraising, Director of Ma

This hybrid role involves leading media activities, growing the organisation's social media presence, and coordinating internal communications. A prominent recruitment agency is seeking a Head of Communications to shape strategic communications and media engagement.

Develop and implement an internal communications strategy and plan to ensure everyone working at Carey Olsen understands the firm's vision, goals, plans and key achievements. The successful candidate will be responsible for developing and implementing a comprehensive communications strategy and suit

PR, media, digital communications or corporate affairs. Clear, consistent messaging for all IFA activities and leadership communications. Head of Communications - London or Paris.

Quickline have an internal recruitment team.

Reporting to the Director and forming part of the Senior Management Team, the Head of Marketing and Communications is a full time position which manages and is supported by a full-time Marketing Manager and a full-time Design and Communications Officer, with freelance support on press/PR and design

A contemporary art organisation based in Oxford is seeking a Head of Marketing & Communications to enhance its brand visibility and audience engagement.

Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. The Head of Communications role is to grow target audiences (onsite and online), increase revenue generation and build

The Head of Communications provides strategic leadership for all internal and external communication activities. Oversee all internal and external communication initiatives to ensure consistency and clarity. This role ensures alignment with organisational objectives, oversees the communications team

We are seeking an experienced communications professional who will be responsible for the design, execution and reporting of the TCS UK&I communications plans for external and internal audiences. You will be leading UK&I internal communications with the objective of informing and engaging employees,

The Head of Brand & Communications will lead the creation and execution of brand strategies and communication plans to drive engagement and visibility. Develop an effective, and consistent internal communications strategy. Oversee content development for internal and external communications plans.

From media relations and brand management to content creation and internal communications, this is a hands‑on role for someone who thrives on shaping compelling narratives and building engagement across a variety of channels. Coordinate internal communications to ensure clear, consistent messaging

Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. This position will play a key role in shaping the Communications strategy for the public phase of the fundraising campa

A prestigious cultural institution in the United Kingdom is seeking a Head of Communications to lead their audience development and marketing strategies. Ideal applicants will have extensive experience in audience-driven marketing and demonstrate excellent communication skills.

Key internal stakeholders will be Investor Relations, Secretariat, CEO office, Internal Communications, M&A, Regulatory Affairs and HR. We’re looking for a talented Head of Corporate Communications to lead proactive, high-impact communications that tell our corporate story and position Centrica as

A renowned cultural institution in the United Kingdom is seeking a Head of Communications to enhance audience engagement and revenue through strategic marketing and press campaigns.

Assist in risk management and issue handling related to partner communications. Reports to the Director of Corporate Communications. Proven experience in communications, media relations, or brand management.