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Duties and responsibilities: • Oversee daily office operations, including filing, record-keeping, and correspondence. • Handle incoming and outgoing mail, emails, and phone calls. • Maintain and update resident records, staff files, and care agency documentation. • Manage schedules, appointments, and meetings for management and staff. • Monitor office supplies and place orders as needed. • Support budget tracking and expense reporting. • Assist with payroll processing, invoicing, and petty cash management. • Maintain employee records, including attendance, leave, and performance reviews. • Organize and store documents securely (e.g., care plans, contracts, policies). • Act as a liaison between management, staff, residents, and families. • Support emergency preparedness (e.g., fire drills, staff training). • Handle inquiries from residents and families regarding billing, care plans, or services. • Help organize social events and activities for residents. • Troubleshoot basic IT issues or liaise with IT support. Skills/Qualifications/Experience: • Strong organizational & multitasking abilities. • Excellent communication (written & verbal). • Proficiency in MS Office & care home management software • A relevant 1-2 years of experience in administrative or Office Management role.