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IT Support Analyst \n Renowned global law firm with an exciting growth trajectory is seeking a proactive and customer focused IT Support Analyst to join the firm’s IT department in Liverpool. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment. \n What’s on Offer: \n\n • Salary to £34,000\n, • Hybrid working (3 days office / 2 days remote)\n, • Fantastic employee benefits\n, • Liverpool Office\n\n IT Support Analyst – What you’ll be doing: \n\n • Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.\n, • Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.\n, • Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.\n, • Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.\n, • Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.\n, • Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.\n, • Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.\n, • Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.\n\n IT Support Analyst – What we are looking for: \n\n • Previous experience in an IT support or service desk role is essential.\n, • Law firm experience is highly advantageous.\n, • Experience supporting Microsoft 365, Outlook, Teams, and Office applications.\n, • Basic understanding of Active Directory and user account administrations.\n, • Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.\n, • Experience with desktop hardware, laptops, printers, and mobile devices.\n\n

Field Based Technician | £28,000 | Liverpool & Wirral Permanent | Field Based | Company Vehicle + Fuel Card Do you enjoy practical, hands-on work and meeting new people? Are you confident working independently and looking for a field-based role where you’re out and about rather than stuck behind a desk? Control Flow is looking for a Field Based Technician to join its Water Efficiency Team across Liverpool and the Wirral. The role You’ll visit customers in their homes to help them reduce water waste and improve efficiency. Your day will include carrying out water surveys, checking meter readings and flow rates, installing simple water-saving devices, identifying minor leaks and giving customers practical advice on reducing their water use. You’ll also speak with residents face-to-face, including some door-to-door engagement, to arrange appointments and explain the benefits of water-saving improvements. Key Responsibilities Visit households across Liverpool and the Wirral Carry out water efficiency surveys and basic checks Install water-saving devices Identify and complete minor leak repairs within your training Give customers practical water-saving advice Canvass local areas and arrange appointments Record visits and outcomes using the CRM system Manage equipment and vehicle stock Work towards daily and weekly targets Follow Health & Safety and safeguarding procedures About Control Flow Control Flow delivers water efficiency projects that help customers reduce consumption, prevent waste and use water more efficiently. Benefits £28,000 basic salary Company vehicle and fuel card 25 days annual leave plus 8 bank holidays Company pension scheme Permanent employment Training and ongoing support The person You’ll need: Full UK driving licence Practical experience in maintenance, repairs or similar hands-on work Confidence using basic hand tools Strong communication and customer service skills Confidence speaking with customers face-to-face Ability to organise your own workload and work independently Basic IT skills Experience in plumbing, property maintenance, water efficiency, field service or door-to-door work would be useful, but training can be provided. * A clear DBS check will be required. What’s next? If you enjoy practical work, meeting people and being out in the field, apply today

Description P4 isn't your typical safety consultancy. We exist to bring clarity, pace and real-world support to an industry often bogged down in red tape and vague advice. We work with clients, design teams and contractors across the UK from offices in Liverpool, Manchester, Leeds and London. We talk like real people. We are not here to impress with jargon or hide behind processes — we are here to help clients make smart decisions, avoid risk and deliver safer, better buildings. Our Building Safety Act team is growing, and this role is central to that growth. We recognise that every person is unique, and we work hard to build a culture where everyone can be themselves. Whether that means flexibility around individual needs or simply making sure people have someone to talk to when they need it, we want everyone here to feel welcome, heard and valued. About the role We are looking for an experienced CDM practitioner to take day-to-day ownership of a portfolio of commissions across the North West — advising clients on their duties under CDM 2015 and supporting or acting on behalf of the Principal Designer through the pre-construction phase. You will work across a varied project mix, from fit-out and refurbishment to new build, and across sectors including commercial, education, healthcare, residential, industrial and retail. Projects will typically be yours to lead, with the backing of a senior team and technical peer review. Expect to spend your time between the Liverpool office, client offices, design team meetings and project sites. This is a role for someone who wants to influence outcomes rather than record them: challenging design decisions, asking the awkward questions early, and giving clients advice they can actually act on. Key Responsibilities Client duty advisory Advise commercial, public sector and residential clients on their duties under CDM 2015, making sure they understand what is required of them and are supported to discharge it. Assess the suitability of proposed dutyholder appointments, and advise clients on the skills, knowledge, experience and organisational capability of designers and contractors. Help clients put proportionate management arrangements in place at project inception, and review through the life of the project that those arrangements remain suitable and are being maintained. Prepare and submit F10 notifications for notifiable projects, and keep notifications current where project particulars change. Principle Designer support Support, or act on behalf of, the appointed Principal Designer in planning, managing and monitoring the preconstruction phase. Coordinate health and safety matters across the design team, ensuring designers cooperate with one another and share the information needed to do their jobs safely. Facilitate and chair design risk management workshops; interrogate design proposals and evidence how significant foreseeable risks have been eliminated, reduced or controlled through design. Compile, issue and maintain the Pre-Construction Information, keeping it live and proportionate as the design develops rather than issuing it once and filing it. Liaise with the Principal Contractor, providing the information they need for the construction phase and supporting an orderly pre-construction to construction phase handover. Identify where dutyholders are not meeting their obligations, and escalate clearly and constructively Documentation and technical output Review Construction Phase Plans for suitability and adequacy before work starts on site, and re-review at key stages. Compile, review and hand over the Health and Safety File, ensuring it is genuinely useful to those who will later maintain, alter or demolish the building. Produce clear, concise, well-evidenced reports, audit findings, advice notes and gap analyses for client and design team audiences. Maintain accurate, auditable project records across your commissions. Site monitoring and inspection Carry out site visits and inspections on commissions where monitoring forms part of our scope, reporting objectively on standards observed. Identify non-conformances and hazards, agree practical corrective actions with the responsible party, and track them through to close-out. Feed site intelligence back into design risk discussions and into how we advise clients on future projects. Clients, commercial, and team Act as the day-to-day point of contact on your commissions, building the kind of relationships that lead to repeat instruction. Deliver CDM training, CPD sessions and briefings to clients, design teams and contractors. Manage your own workload, programme and recorded time across concurrent commissions, flagging resourcing or fee pressures early. Contribute to fee proposals and scoping conversations, and identify follow-on opportunities within existing client accounts. Support and mentor graduate and junior consultants, and contribute to the technical standards and templates the wider team works to. What you will bring Essential Around three to six years' experience in a CDM advisory, Principal Designer support or CDM adviser role, gained in consultancy, with a contractor, or in-house with a client organisation. Sound working knowledge of CDM 2015 and of the wider UK construction health and safety framework, including the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, the Work at Height Regulations 2005 and associated approved codes of practice and guidance. Practical understanding of design and construction processes, and the confidence to read, interpret and challenge drawings, specifications and design risk information. NEBOSH General Certificate or NEBOSH Construction Certificate — or an equivalent health and safety qualification. DESIRABLE WORKING ARRANGEMENTS HOW TO APPLY Please send your CV and a short covering note explaining the CDM projects you have led and what you would want from your next role to (url removed). We review applications on a rolling basis. Equal opportunities. Project Four Building Safety Experts Limited, trading as P4, is an equal opportunities employer. We welcome applications from all suitably experienced candidates regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation. Reasonable adjustments. If you need any adjustment to the recruitment process, tell us in your application and we will accommodate it. This job description outlines the principal duties of the role. It is not exhaustive and may be reviewed and amended as the needs of the business develop. Project Four Building Safety Experts Limited, trading as P4 | Registered in England and Wales, company no. (phone number removed) | Liverpool: 17 Mann Island, Liverpool Waterfront, L3 1DG | Liverpool · Manchester · Leeds · London (url removed) Membership of a relevant professional body, such as the Association for Project Safety (APS) or IOSH, at any grade or working towards it. Ability to chair meetings and risk workshops credibly in front of senior client and design team stakeholders, and to hold a position under pressure. Excellent written English, with the ability to produce client-ready technical documents with minimal rework. Proven ability to run a portfolio of concurrent commissions to programme without close supervision. Full UK driving licence, and willingness to travel to project sites and client offices. Existing right to work in the UK. Desirable A qualification in construction management, architecture, engineering, building surveying or occupational health and safety — or equivalent knowledge gained through experience. Experience of CDM in live, occupied or phased environments — operational buildings, education estates, healthcare or retail trading environments. Working knowledge of temporary works coordination, asbestos management in refurbishment and demolition, or complex logistics and interface risk on constrained urban sites. Track record of delivering training or CPD to external audiences. Valid CSCS card. What's in it for you At P4, We Offer More Than Just a Job – We Offer a Journey We believe you don’t need to be a large corporate organization to offer outstanding benefits. At P4, we’re committed to creating an environment that aligns with what truly matters to you, offering benefits that make both your professional and personal life thrive. A Glimpse into Your Journey with Us Challenge + Engagement: At P4, you’ll find a platform to challenge yourself, engage meaningfully with your work, and support your colleagues. Growth Platform: Our infrastructure and market position go beyond the physical – they’re designed to fuel your career growth. Balanced Support: Expect the support and work-life balance you need to foster personal and professional development. The Perks (Because We Value What You Value) Freedom + Flexibility: We provide the flexibility to manage life’s demands, from school runs to healthcare needs. Break Free from 9-5: Embrace freedom from the traditional work schedule and enjoy the trust and autonomy that come with being part of P4. Holidays Done Right: Birthdays are yours to enjoy, and we go beyond industry holiday standards. Plus, we close for Christmas without dipping into your holiday allowance! Healthcare: Access comprehensive healthcare benefits through Vitality Health. Buy/Sell Annual Leave: Customize your time off with our buy/sell annual leave scheme. Salary Sacrifice Schemes: Enjoy the benefits of salary sacrifice options, including EV cars, tech equipment, and cycle-to-work schemes. Professional Development Days: Take advantage of paid professional development days, outside of your annual leave, to invest in your growth. Career Growth: Benefit from a personal development plan and career roadmap to ensure your progression. Loyalty Rewards: After three years of service, enjoy an additional day’s holiday, with two extra days after five years. Family Support: We pledge to support family life with flexibility for school pick-ups, after-school commitments, and more. Giving Back: Participate in charity donations and challenges, volunteer programs, and make use of our employee referral scheme. Life Happens: Whether you’re moving house, welcoming a new family member, or simply need support – we’ve got you covered with our maternity/paternity packages and moving house pledge. Team Spirit: Enjoy regular social events and hearty team lunches that build connection and camaraderie. At P4, we’re more than just a workplace. We’re a community where you can grow, find balance, and be supported every step of the way. Working Arrangements Base — our Liverpool office at 17 Mann Island, Liverpool Waterfront, L3 1DG. Flexibility — hybrid working between office and home, and flexibility over daily hours, agreed with your line manager and shaped around client, design team and site commitments. We care that the work is done well and that clients are looked after, not that you are visible at a desk. Travel — regular travel to project sites and client offices across Merseyside, Greater Manchester, Cheshire and the wider North West, with occasional travel to our Manchester, Leeds and London offices for team and technical meetings. Contract — full-time, permanent

We're looking for an experienced Salesforce Consultant to lead the implementation, optimisation and adoption of Salesforce Service Cloud, alongside the introduction of Salesforce Agentforce. Working closely with the Service Desk team and wider business stakeholders, you'll play a key role in transforming service operations, improving customer experience and introducing AI-driven automation to enhance efficiency. • Lead the end-to-end implementation and optimisation of Salesforce Service Cloud, ensuring it meets the operational needs of the Service Desk., • Work closely with Service Desk teams to understand existing processes, identify inefficiencies and design improved workflows., • Implement and configure Salesforce Agentforce, introducing AI-powered agents to automate repetitive tasks and improve service delivery., • Configure and optimise Service Cloud capabilities, including case management, routing, queues, workflows, knowledge management and reporting., • Identify opportunities for automation through Salesforce Flow, Agentforce and wider Salesforce functionality., • Integrate Salesforce with existing business systems and service management tools where required., • Drive user adoption through training, documentation and ongoing support, ensuring the business maximises its Salesforce investment. Our client is based in Liverpool & meeting onsite with the team week by week would be preferred - flexible working negoitable. #J-18808-Ljbffr

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Alfred H Knight has an exciting opportunity for a Service Desk Support Analyst to join our Group IT Department in Prescot, Liverpool You will be joining a high-performing Service Delivery team that is truly integral to the success and function of AHK’s global operations. We are looking for a custo

The role operates primarily from the Liverpool office with one day per week at Warrington, St Helens or Stonebridge, and a rotating shift within 8:00am–6:00pm, with optional out-of-hours rota. You will provide second-line support, act as SME for Microsoft technologies, manage incidents to resoluti

Grade and salary: Grade 9 £61,759 - £75,917 Working hours: Full time 35 hours per week/FTE Location: Hybrid working, Liverpool campus Faculty: IT Services Closing Date : 26th October 2026 The University of Liverpool is one of the great centres of research, knowledge and innovation. Their pioneering reputation as a Russell Group University attracts students, experts and partners from around the world. The primary purpose of the Head of IT Infrastructure Operations role, is to be fully accountable for ensuring all systems across the Data Centres, Platforms and Network & Telephony environments remain highly available, stable, monitored and maintained, in line with the strategic and operational objectives of IT Services. It is your responsibility to ensure that technical platforms and services are operational and maintained according to agreed levels of operations. Also, within agreed budgetary and headcount context, the required technical resources and services must be available to enable the delivery of projects and services, according to well defined, understood and agreed plans and requirements. As the Head of IT Infrastructure, you will act as the line manager for a number of technical managers, who will themselves and their staff, work in a matrix environment, also reporting operationally to project managers. Resource management involves: managing the performance of teams and team managers; keeping the department informed; providing reward and recognition appropriately and handling conflict. Additionally, the role involves: recruiting and selecting new team managers and members; ensuring induction of new team members; managing learning and development needs and also managing succession planning processes. The Head of Infrastructure is also required to: manage absence; exercise discipline; maintain a healthy and safe workplace; manage processes in relation to leavers and comply with university procedures, policies and legal requirements. As a member of the IT Service Operational Management Team, you will work with other senior managers to ensure that required changes in technical platforms, capacity, capability and techniques are well understood, defined and planned. You will act as the conduit for communicating and incorporating infrastructure resources requirements into IT Services, strategic and operational plans. You will interact with IT Services staff at all levels to ensure appropriate levels of service in the production environments. You will keep regular contacts with relevant suppliers and vendors, including establishment and follow-up of Service Level Agreements (SLA) where appropriate. Key responsibilities and duties: • Leading, motivating and managing the performance of the Infrastructure team, to deliver a professional, customer focused and high performing operational service that works to an agreed service scope and service level., • Defining, implementing and promoting an IT Infrastructure Strategy for IT. Defining and maintaining a strategic roadmap for the provision of IT Infrastructure to support all IT activities and services., • Provision of leadership, steering and direction in relation to the continual operational improvement of each phase of the IT services lifecycle and in particular in relation to the people, processes, products and partnerships required by the ITS IT Infrastructure department to fulfil its purpose., • The day-to-day management of the IT Services, Systems Rooms and Data Centres including environment and platforms., • Developing and maintaining relationships with senior management across lines of business and relevant third parties., • Carrying out effective and timely performance management of the Operations Team in line with University policy., • Ensuring appropriate continuous professional development to enhance skills and promote cross-skilling in order to meet and support the demands of IT and the business., • Managing effective planning, monitoring and control processes to ensure the outcomes and results produced by the ITS Infrastructure function align with ITS strategies., • Providing support, coaching and mentoring to Infrastructure Managers to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards., • Continually reviewing the service provided to end-users and customers to ensure it meets agreed service levels and all customers’ requirements, though, e.g. liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring. Use this information to produce reports for stakeholders, and to revise and improve the processes and service delivery within the Infrastructure team., • Managing the effective provision of IT Infrastructure as per agreed plans and according to agreed levels of operation., • Responsible for staff management and staff development, including performance reviews, overall staff morale and motivation, and general staff well-being., • Responsible for IT Infrastructure budget management, including the provision of month-end financial reports for senior management; and assistance in shaping financial proposals for input to strategic bids and budget cycle., • Responsible for defining, reviewing and communicating technical services plans and providing input to the ITS and University planning and budget cycles., • Manage the effective provision of Infrastructure Team technical resources to all aspects of IT Services (e.g. ITS Projects, ITS Business Apps and ITS Service Desk)., • Maintain the IT Infrastructure technical toolset. (Including Documentation of procedures, Services implementation, Operations Standard Platform Environment)., • Maintain and develop a capacity forecast including a 2-year rolling Capacity Plan with clear identification of shortages and over-capacity projections constraints., • Manage alerts and incidents in the production environment, and coordinate responses and solutions with IT Services., • Manage and validate the technical input to the RFC process., • Manage contracts with external suppliers including SLA’s where appropriate. Ensure regular follow-up meetings with external suppliers in order to ensure optimal service levels., • For each of the accountabilities outlined in this profile, provide regular financial and performance reports to the Associate Director of IT Infrastructure and Operations., • Represent and raise the profile of the University at external events, presenting where appropriate., • Maintain and develop rigorous reporting systems., • Ensure and monitor that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service within the role responsibilities., • Meet with internal and external IT Services stakeholders and managers regularly on both a one to one and group meeting basis to review, agree and plan improvements to the cohesiveness and cost-effectiveness of IT services provided to the university., • Represent IT Services and the University externally to academia and industry, other external bodies and agencies, and strategic partnership suppliers in the UK and internationally when required, ensuring the strategic interests and requirements of IT Services and the University are represented and safeguarded appropriately., • Identify, maintain and forecast resource requirements within the role responsibilities to meet the service requirements of the customer and develop on-going and continuous Service Improvement Plans that will enhance customers’ IT services and customer service in an efficient and cost-effective manner., • Provide expert problem management support to difficult high-profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit., • Ensure appropriate continuous professional development to enhance skills and promote cross-skilling in order to meet and support the demands of IT and the business., • Perform any other duties appropriate to the grade as may be required by the Director/Associate Director Customer Service/Senior Management Team (SMT)., • Bring to the attention of managers any matters relating to the health and safety of staff, students and visitors., • Maintain effective communications with colleagues across ITS., • Liaise with University staff at all levels, developing and maintaining quality working relationships with customers and colleagues in order to deliver a high-quality service., • Work to agreed performance standards, deliver within agreed response times and seek to continually improve working practices and services., • Ensure sound time management and organisation skills, being able to manage work in response to changing priorities, circumstances and workload., • Undertake any other related duties which may be required in the management and delivery of IT Services and which are commensurate with the grade., • Deputise at SMT level when required. #J-18808-Ljbffr

As a Solutions & Infrastructure Engineer, you will play a key role in designing and delivering secure, supportable and commercially viable technology solutions for our clients. This is a hybrid position combining the technical depth of an experienced infrastructure engineer with the design and consultancy responsibilities of a solutions engineer. You will contribute across the lifecycle of client engagements, from technical discovery and solution design through to implementation, validation, handover and ongoing service improvement. Solution Design is a primary focus of the role, alongside the delivery of complex infrastructure, cloud and modern workplace projects. You will also provide specialist technical capability to the wider engineering team where your expertise is required. You will work closely with the Technical Delivery Manager, Account Management, Service Desk and other engineers to ensure proposed solutions are technically sound, secure, supportable and aligned with Aabyss standards and service capabilities. The role is ideal for an experienced MSP engineer who enjoys both designing solutions and remaining technically hands‑on. • Participate in client discovery workshops, technical assessments and solution planning., • Design secure, scalable, resilient and supportable technology solutions., • Translate identified client requirements and technical risks into viable technical approaches., • Produce and contribute to Statements of Work (SoWs), technical designs, implementation requirements and network diagrams., • Define technical scope, assumptions, dependencies, risks and high‑level effort requirements., • Provide technical input into project scoping and solution recommendations., • Support Account Management with technical consultancy and solution development., • Present and explain technical recommendations to clients and internal stakeholders where required., • Ensure proposed solutions align with Aabyss technical standards, operational services, support capabilities and strategic technology direction., • Escalate designs where requirements, risks or dependencies fall outside established standards or capabilities., • Contribute to design reviews and provide peer review for solutions produced by other suitably competent engineers. Commercial pricing, contract negotiation and commercial approval remain outside the accountability of this role. • Deliver complex infrastructure, cloud, networking and modern workplace projects., • Lead technical implementation activities across multiple technologies., • Implement approved designs in accordance with agreed scope and technical standards., • Identify and escalate risks, dependencies or design issues discovered during delivery., • Ensure technical work is completed to agreed quality standards., • Test and validate delivered solutions before transition into ongoing support., • Complete appropriate technical documentation and knowledge transfer., • Ensure solutions are supportable before handover into live service., • Provide specialist technical support to other engineers involved in project or planned work., • Review technical solutions for supportability, resilience, security and operational risk., • Identify technical assumptions, dependencies and risks before implementation., • Challenge solutions that introduce unnecessary complexity, unsupported technology or avoidable operational risk., • Contribute to the development and improvement of approved technical standards, patterns and implementation approaches., • Support the Technical Delivery Manager in maintaining consistent technical quality across solution design and delivery., • Capture learning from delivery outcomes and use it to improve future solution design., • Provide specialist technical capability for exceptional, complex or high‑impact incidents where additional expertise is required., • Support Major Incident response when specialist technical input is required., • Provide technical consultation and assistance to Service Desk and Engineering teams without automatically assuming ownership of operational tickets., • Diagnose complex issues spanning cloud, infrastructure, networking, security and identity platforms where specialist intervention is appropriate., • Identify underlying technical problems and contribute to long‑term remediation and service improvement. This role is not a routine Service Desk escalation tier. Solution Design and planned technical delivery remain the primary focus of the position. • Ensure security is considered throughout solution design and technical delivery., • Design and implement security controls appropriate to client requirements, risk and agreed standards., • Identify technical and operational security risks during discovery, design and implementation., • Support security reviews, gap assessments and remediation activity., • Contribute technical capability to Cyber Essentials and Cyber Essentials Plus initiatives where required., • Design and deliver technologies including:, • Conditional Access, • Multi‑Factor Authentication, • Intune security controls, • Entra ID security controls, • Secure remote access, • Email security, • Backup and disaster recovery, • Promote secure, supportable and proportionate technical solutions., • Mentor and support engineers across technical disciplines., • Share knowledge and help develop technical capability across the engineering team., • Contribute to technical documentation, standards, patterns and best practices., • Participate in continual service improvement activity., • Identify opportunities to improve consistency, efficiency, security and supportability., • Help reduce dependency on individual technical knowledge by documenting and sharing repeatable approaches., • Support the development of broader Solution Design capability across the engineering team. The Solutions & Infrastructure Engineer provides primary day‑to‑day Solution Design capability but is not the sole source of Solution Design expertise within Aabyss. Suitably competent technical resources may contribute to solution design, technical assurance and delivery within defined standards and controls. • Does not own commercial pricing, contract negotiation or account management., • Does not own overall project governance or delivery management., • Does not replace the Technical Delivery Manager's accountability for technical delivery quality, standards and governance., • Does not act as the default owner for Service Desk escalations., • Does not assume ongoing ownership of live services following successful transition into support., • Does not have authority to bypass established technical, change or service governance., • Minimum 5 years' experience within an MSP or IT services environment., • Proven experience designing and delivering complex infrastructure, cloud or modern workplace solutions., • Experience gathering technical requirements and translating them into deliverable solutions., • Experience producing technical designs, project documentation and Statements of Work., • Strong Microsoft 365 expertise including:, • Teams, • SharePoint Online, • Intune, • Exchange Online, • Microsoft Defender, • Entra ID, • Strong networking knowledge including:, • Firewalls, • Switching, • Wireless, • VPN technologies, • VLANs, • Strong infrastructure troubleshooting and problem‑solving capability., • Strong understanding of security, resilience, backup and recoverability principles., • Excellent written and verbal communication skills., • Strong stakeholder management and client‑facing skills., • Ability to balance technical quality, supportability, risk and commercial awareness., • Ability to work independently while recognising when technical or operational risk requires escalation. Experience with: • Microsoft Azure, • Hyper‑V, • WatchGuard Firewalls, • Meraki, • Autotask, • IT Glue, • Datto RMM, • Automation and PowerShell, • 3CX, • Backup and disaster recovery platforms, • Security‑focused infrastructure projects, • Cyber Essentials and Cyber Essentials Plus Relevant Microsoft, networking, cloud or security certifications are desirable. • 25 days holiday plus bank holidays (33 days)., • Company profit share scheme (in addition to salary)., • Private medical insurance., • Company contributory pension scheme., • Work from home flexibility., • Flexible working hours., • Cycle to Work scheme., • Ongoing training and certification opportunities If you're an experienced technical professional who enjoys combining solution design with hands‑on engineering, this role provides the opportunity to influence how technology solutions are designed and delivered across a growing client base. You will play a key role in improving the quality and consistency of solution design, delivering complex technical change and helping develop broader technical capability across Aabyss. The role combines experienced engineering with meaningful involvement in client discovery, technical consultancy and solution development, while remaining close enough to delivery to ensure designs work effectively in the real world. #J-18808-Ljbffr

We are looking for an organised, proactive, and confident office manager to take responsibility for the smooth running of our office locations and to support the Managing Director with high-quality executive assistance. This is a key role at the heart of our business, ensuring our offices operate efficiently, professionally, and with first-class hospitality as we continue to grow. This is a hands-on, office-based role due to the operational and people-facing nature of the position, with occasional travel to other office locations. As our office manager, you will lead our reception and facilities team and oversee the running of our workspace, services, and suppliers. You’ll ensure our offices remain safe, well-presented, and compliant while supporting colleagues across the business. You will also provide proactive EA support to the Managing Director, managing diaries, meetings, travel, and day-to-day coordination. • Oversee the smooth day-to-day running of the Liverpool office and maintain operational standards across all JB Leitch office locations, ensuring first-class hospitality for colleagues, clients, and visitors., • Act as the main contact for landlords, serviced office providers, and key suppliers, including being the out-of-hours emergency contact and escalating issues internally as needed., • Lead the reception and facilities teams to deliver a consistently high level of service., • Manage office layouts, meeting spaces, workspace setup, and systems including the desk booking, post, and telephone systems to ensure efficient and effective operation., • Coordinate and support on-site and off-site meetings and events for colleagues and clients, ensuring appropriate hospitality and logistics., • Coordinate contractors and maintain relationships with suppliers, ensuring quality and value., • Oversee health, safety, and compliance activities, working with external providers to ensure adherence to legislation and internal policies., • Support office-related projects such as refurbishments, moves, and workspace improvements., • Oversee the new joiner setup process, ensuring the facilities and reception teams provide required equipment and a smooth home/office setup., • Monitor budgets, contractor performance, and service levels., • Provide proactive EA support to the Managing Director including diary management, meeting coordination, travel arrangements, and administrative support., • Experience in office or facilities management, ideally with multi-site exposure., • Strong organisational, problem-solving, and decision-making skills., • Experience managing contractors, suppliers, and small teams., • Excellent communication skills and the ability to build strong relationships across the business., • Good understanding of health & safety compliance (with specialist tasks outsourced)., • Proficient IT skills and confidence using office systems., • Professional, approachable, and highly organised with strong attention to detail., • Calm under pressure, proactive, and committed to maintaining a high-quality working environment., • Discreet and trustworthy when supporting senior leadership. Primary location: Liverpool office Office attendance is essential due to the operational nature of the role Please fill in the form and we’ll get back to you as soon as we can. #J-18808-Ljbffr

An exciting opportunity has arisen within the system support team providing support to Liverpool Women's Hospital., If you have a keen interest this role offers an excellent opportunity to join a growing and progressive Team which is expanding to support the Trusts desire for excellence. We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents. The Clinical Systems Support provides clinical systems support for many of the Trusts clinical systems primarily Meditech. • 1. Work closely with all stakeholders, providing information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows, • 2. To provide a help desk service for the Trust's clinical system's ensuring that all requests for assistance are correctly logged, assigned and responded to in a timely manner., • 3. To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution., • 4. Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, Working with the clinical systems team the configuration analyst will be responsible for the set up and configuration of the EPR system that the team has responsibility for., • Work closely with all stakeholders, provide analysis and information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows, • The role will create documentation to support the EPR system and ensure that documentation on the configuration, set up and use of the systems are kept up to date., • The role will provide expert advice to the organisation in order to ensure that supported digital systems meet National and Local standards and will work with system providers to fill any shortcomings., • To be responsible for ensuring that processes are followed for implementing system changes (which may include the logging and requesting of changes) by liaising with internal users and external suppliers., • To analyse, investigate and recommend/resolve complex issues/problems. This may include the identification of the source of the error and provide corrective actions (workarounds) while a more permanent fix is identified., • To provide information, analytical or narrative to appropriate groups within the team and wider Trust to demonstrate appropriate system use and monitoring of targets (either directly or by ensuring appropriate data is available)., • Where necessary be able to understand complex configuration build concept, self-taught from limited supplier information and apply this to resolve problems in the build, • Understand and advise on User Template permissions relating to configuration when needed, • Analyse and advise on proposed Reference data/models relating to EPR configuration as needed, • Work with staff supporting training to ensure awareness of configuration build development and changes, • Required to interpret and communicate complex issues to non-IT staff., • Involved in the preparation of information for board meetings, including inputting to highlight reports, issues, risks and escalations., • Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, accounting for breaches, should they occur in an ITIL (IT Infrastructure Library) structured and change controlled environment., • To achieve their objectives the post holder will work independently and will have the freedom to act but will keep their line manager fully informed., • The post holder will organise their own work. Expectation to be responsive to variable workloads and interruptions from other staff., • Participate in the on-call rota, to provide out of hours support for the digital systems team., • Post holders will initiate, plan and modify work packages providing advice/guidance on system usage and configuration. This will include working with business analysts and EPR system team to configure software to support the organisation. This will involve the interpretation of complex information, analysis and specialist knowledge., • Post holders will undertake the testing and quality assurance for configuration in the EPR system, or changes, that need to be presented to Change Advisory Board. They will ensure that the change is fit for purpose before being released to end users. They will also review the documentation that is provided to enable the support of systems., • Work collaboratively with other NHS organisations in the region, with consideration for design and build of a single solution., • To be involved in internal and external user groups and other meetings leading workshops to facilitate future system developments., • To assist in the integration and implementation of Information Standard Notices (formerly referred to as Data Set Change Notices) in a timely and well communicated approach in partnership with the trust, including liaising with other teams within digital services and system users. Where there are shared systems, this may involve other local or national organisations., • To work closely with other disciplines within the Trust including Programme Team, Business Change Team, Training Team, Business Intelligence and Technical services especially during the planning, specifying, reviewing, updating, and upgrading of systems., • To play an active part and lead in Post Implementation Reviews of supported software and liaise with other disciplines within the department where corrective action is identified., • To assist in the provision of effective System Support and Development across digital whilst supporting their performance measurement agendas, to help ensure that the business and governance needs of the Trust, statutory and commissioner requirements etc, are met to agreed deadlines, • To assist trust Information Teams in ensuring all statutory, local and commissioning reporting and data set submission requirements are met by ensuring appropriate data capture within the system or application, • Provide reports, as required, regarding the use of supported systems and data quality issues., • The post holder will be required to participate in the development and implementation of Key Performance Indicators and Critical Success Factors within the Trust around the end usage of system., • To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution., • By working with the Trust, the post holder will implement policies and propose changes which may result in system developments being implemented including the preparation of documentation. These strategies/policies may be local and national., • To regularly liaise with staff within the Trust on issues that affect the supported systems, • To provide full support for audits on their areas and act on recommendations as appropriate., • Ensure that they have a Personal Development Plan (which is reviewed six monthly) and ensure that their skills and knowledge bases are kept up to date to allow their services and the overall service provided by the Support Team is of a satisfactory standard., • Ensure that junior staff within the digital system team are trained in techniques, skills and approaches required to perform their duties., • The post holder will feedback and discuss with the IT Training Team continuous developments and processes with systems and work together to review and identify improvements in how IT training is delivered to staff., • We are looking for an individual with strong NHS knowledge, good analytical skills, excellent telephone manner, exceptional customer service skills and a can-do attitude to join our great team., • Strong candidates for this will possess good troubleshooting skills and have impeccable communications skills, methodical approach to tasks and experience of using a patient administration system. Ideally, you will have demonstrable and relevant experience working within a NHS service and using electronic NHS IT systems., • NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities., • We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond., • For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West., • We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services. #J-18808-Ljbffr

A Legal 500 ranked North West based law firm is looking for a Family Solicitor to join its Liverpool office. You’ll get the chance to work on a varied caseload covering both finance and children work, giving you genuine breadth at this stage of your career. The firm is on a growth trajectory, having increased their headcount, acquired new office space and continuing to improve their processes. You'll work within a small, close-knit team under the supervision of a senior lawyer with 20+ years of family law experience — so you'll get real mentorship, not just a desk and a pile of files. You’ll get lots of direct client contact. The firm has built their reputation on providing quality client service in a down to earth and friendly manner – especially in their family team where empathy play an important role in dealing with clients. With structured support and a clear progression route, you’ll have a clear path to develop your career and gain the skills and expertise to ultimately make Partner. • Exceptional firm culture (and it shows — headcount has grown significantly over the last few years), • Strong investment in training, development and progression, • Hybrid working: 3 days in the Liverpool office, 2 from home, • Collaborative, supportive environment where people stay and grow, • 2-4 PQE Family Solicitor., • Qualified as a Solicitor in England & Wales., • Experience gained in private practice., • If you have a CV, please send it over me:, • If you don’t, just call or WhatsApp George on for an informal chat., • Everyone will get a response within 3 working days. #J-18808-Ljbffr

Alfred H Knight is hiring a Service Desk Support Analyst to join the Group IT Department in Prescot, Liverpool. Strong service desk experience and excellent communication are essential. You will triage and resolve IT incidents, support end-users worldwide, and configure devices while maintaining cle

Alfred H Knight is seeking a Service Desk Support Analyst to join the Group IT Department in Prescot, Liverpool. You will work within a high-performing Service Delivery team, configuring equipment, supporting bespoke systems, and contributing to knowledge-base documentation. Strong communication and

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. We are looking for acustomer-centric professional with proven Service Desk experiencewho can translate complex technical issues into user-frien

As a Solutions & Infrastructure Engineer, you will play a key role in designing and delivering secure, supportable and commercially viable technology solutions for our clients. This is a hybrid position combining the technical depth of an experienced infrastructure engineer with the design and consultancy responsibilities of a solutions engineer. You will contribute across the lifecycle of client engagements, from technical discovery and solution design through to implementation, validation, handover and ongoing service improvement. Solution Design is a primary focus of the role, alongside the delivery of complex infrastructure, cloud and modern workplace projects. You will also provide specialist technical capability to the wider engineering team where your expertise is required. You will work closely with the Technical Delivery Manager, Account Management, Service Desk and other engineers to ensure proposed solutions are technically sound, secure, supportable and aligned with Aabyss standards and service capabilities. The role is ideal for an experienced MSP engineer who enjoys both designing solutions and remaining technically hands‑on. Participate in client discovery workshops, technical assessments and solution planning. Design secure, scalable, resilient and supportable technology solutions. Translate identified client requirements and technical risks into viable technical approaches. Produce and contribute to Statements of Work (SoWs), technical designs, implementation requirements and network diagrams. Define technical scope, assumptions, dependencies, risks and high‑level effort requirements. Provide technical input into project scoping and solution recommendations. Support Account Management with technical consultancy and solution development. Present and explain technical recommendations to clients and internal stakeholders where required. Ensure proposed solutions align with Aabyss technical standards, operational services, support capabilities and strategic technology direction. Escalate designs where requirements, risks or dependencies fall outside established standards or capabilities. Contribute to design reviews and provide peer review for solutions produced by other suitably competent engineers. Commercial pricing, contract negotiation and commercial approval remain outside the accountability of this role. Deliver complex infrastructure, cloud, networking and modern workplace projects. Lead technical implementation activities across multiple technologies. Implement approved designs in accordance with agreed scope and technical standards. Identify and elevate risks, dependencies or design issues discovered during delivery. Ensure technical work is completed to agreed quality standards. Test and validate delivered solutions before transition into ongoing support. Complete appropriate technical documentation and knowledge transfer. Ensure solutions are supportable before handover into live service. Provide specialist technical support to other engineers involved in project or planned work. Review technical solutions for supportability, resilience, security and operational risk. Identify technical assumptions, dependencies and risks before implementation. Challenge solutions that introduce unnecessary complexity, unsupported technology or avoidable operational risk. Contribute to the development and improvement of approved technical standards, patterns and implementation approaches. Support the Technical Delivery Manager in maintaining consistent technical quality across solution design and delivery. Capture learning from delivery outcomes and use it to improve future solution design. Provide specialist technical capability for exceptional, complex or high‑impact incidents where additional expertise is required. Support Major Incident response when specialist technical input is required. Provide technical consultation and assistance to Service Desk and Engineering teams without automatically assuming ownership of operational tickets. Diagnose complex issues spanning cloud, infrastructure, networking, security and identity platforms where specialist intervention is appropriate. Identify underlying technical problems and contribute to long‑term remediation and service improvement. This role is not a routine Service Desk escalation tier. Solution Design and planned technical delivery remain the primary focus of the position. Ensure security is considered throughout solution design and technical delivery. Design and implement security controls appropriate to client requirements, risk and agreed standards. Identify technical and operational security risks during discovery, design and implementation. Support security reviews, gap assessments and remediation activity. Contribute technical capability to Cyber Essentials and Cyber Essentials Plus initiatives where required. Design and deliver technologies including: • Conditional Access, • Multi‑Factor Authentication, • Intune security controls, • Entra ID security controls, • Secure remote access, • Email security, • Backup and disaster recovery Promote secure, supportable and proportionate technical solutions. Mentor and support engineers across technical disciplines. Share knowledge and help develop technical capability across the engineering team. Contribute to technical documentation, standards, patterns and best practices. Participate in continual service improvement activity. Identify opportunities to improve consistency, efficiency, security and supportability. Help reduce dependency on individual technical knowledge by documenting and sharing repeatable approaches. Support the development of broader Solution Design capability across the engineering team. The Solutions & Infrastructure Engineer provides primary day‑to‑day Solution Design capability but is not the sole source of Solution Design expertise within Aabyss. Suitably competent technical resources may contribute to solution design, technical assurance and delivery within defined standards and controls. The role: Does not own commercial pricing, contract negotiation or account management. Does not own overall project governance or delivery management. Does not replace the Technical Delivery Manager's accountability for technical delivery quality, standards and governance. Does not act as the default owner for Service Desk escalations. Does not assume ongoing ownership of live services following successful transition into support. Does not have authority to bypass established technical, change or service governance. Minimum 5 years' experience within an MSP or IT services environment. Proven experience designing and delivering complex infrastructure, cloud or modern workplace solutions. Experience gathering technical requirements and translating them into deliverable solutions. Experience producing technical designs, project documentation and Statements of Work. Strong Microsoft 365 expertise including: • Teams, • SharePoint Online, • Intune, • Exchange Online, • Microsoft Defender, • Entra ID Strong networking knowledge including: • Firewalls, • Switching, • Wireless, • VPN technologies, • VLANs Strong infrastructure troubleshooting and problem‑solving capability. Strong understanding of security, resilience, backup and recoverability principles. Excellent written and verbal communication skills. Strong stakeholder management and client‑facing skills. Ability to balance technical quality, supportability, risk and commercial awareness. Ability to work independently while recognising when technical or operational risk requires escalation. Experience with: Microsoft Azure Hyper‑V WatchGuard Firewalls Meraki Autotask IT Glue Datto RMM Automation and PowerShell 3CX Backup and disaster recovery platforms Security‑focused infrastructure projects Cyber Essentials and Cyber Essentials Plus Relevant Microsoft, networking, cloud or security certifications are desirable. 25 days holiday plus bank holidays (33 days). Company profit share scheme (in addition to salary). Private medical insurance. Company contributory pension scheme. Work from home flexibility. Flexible working hours. Cycle to Work scheme. Ongoing training and certification opportunities If you're an experienced technical professional who enjoys combining solution design with hands‑on engineering, this role provides the opportunity to influence how technology solutions are designed and delivered across a growing client base. You will play a key role in improving the quality and consistency of solution design, delivering complex technical change and helping develop broader technical capability across Aabyss. The role combines experienced engineering with meaningful involvement in client discovery, technical consultancy and solution development, while remaining close enough to delivery to ensure designs work effectively in the real world. #J-18808-Ljbffr

An exciting opportunity has arisen within the system support team providing support to Liverpool Women's Hospital., If you have a keen interest this role offers an excellent opportunity to join a growing and progressive Team which is expanding to support the Trusts desire for excellence. We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents. The Clinical Systems Support provides clinical systems support for many of the Trusts clinical systems primarily Meditech. • 1. Work closely with all stakeholders, providing information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows, • 2. To provide a help desk service for the Trust's clinical system's ensuring that all requests for assistance are correctly logged, assigned and responded to in a timely manner., • 3. To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution., • 4. Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, Working with the clinical systems team the configuration analyst will be responsible for the set up and configuration of the EPR system that the team has responsibility for., • Work closely with all stakeholders, provide analysis and information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows, • The role will create documentation to support the EPR system and ensure that documentation on the configuration, set up and use of the systems are kept up to date., • The role will provide expert advice to the organisation in order to ensure that supported digital systems meet National and Local standards and will work with system providers to fill any shortcomings., • To be responsible for ensuring that processes are followed for implementing system changes (which may include the logging and requesting of changes) by liaising with internal users and external suppliers., • To analyse, investigate and recommend/resolve complex issues/problems. This may include the identification of the source of the error and provide corrective actions (workarounds) while a more permanent fix is identified., • To provide information, analytical or narrative to appropriate groups within the team and wider Trust to demonstrate appropriate system use and monitoring of targets (either directly or by ensuring appropriate data is available)., • Where necessary be able to understand complex configuration build concept, self-taught from limited supplier information and apply this to resolve problems in the build, • Understand and advise on User Template permissions relating to configuration when needed, • Analyse and advise on proposed Reference data/models relating to EPR configuration as needed, • Work with staff supporting training to ensure awareness of configuration build development and changes, • Required to interpret and communicate complex issues to non-IT staff., • Involved in the preparation of information for board meetings, including inputting to highlight reports, issues, risks and escalations., • Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, accounting for breaches, should they occur in an ITIL (IT Infrastructure Library) structured and change controlled environment., • To achieve their objectives the post holder will work independently and will have the freedom to act but will keep their line manager fully informed., • The post holder will organise their own work. Expectation to be responsive to variable workloads and interruptions from other staff., • Participate in the on-call rota, to provide out of hours support for the digital systems team., • Post holders will initiate, plan and modify work packages providing advice/guidance on system usage and configuration. This will include working with business analysts and EPR system team to configure software to support the organisation. This will involve the interpretation of complex information, analysis and specialist knowledge., • Post holders will undertake the testing and quality assurance for configuration in the EPR system, or changes, that need to be presented to Change Advisory Board. They will ensure that the change is fit for purpose before being released to end users. They will also review the documentation that is provided to enable the support of systems., • Work collaboratively with other NHS organisations in the region, with consideration for design and build of a single solution., • To be involved in internal and external user groups and other meetings leading workshops to facilitate future system developments., • To assist in the integration and implementation of Information Standard Notices (formerly referred to as Data Set Change Notices) in a timely and well communicated approach in partnership with the trust, including liaising with other teams within digital services and system users. Where there are shared systems, this may involve other local or national organisations., • To work closely with other disciplines within the Trust including Programme Team, Business Change Team, Training Team, Business Intelligence and Technical services especially during the planning, specifying, reviewing, updating, and upgrading of systems., • To play an active part and lead in Post Implementation Reviews of supported software and liaise with other disciplines within the department where corrective action is identified., • To assist in the provision of effective System Support and Development across digital whilst supporting their performance measurement agendas, to help ensure that the business and governance needs of the Trust, statutory and commissioner requirements etc, are met to agreed deadlines, • To assist trust Information Teams in ensuring all statutory, local and commissioning reporting and data set submission requirements are met by ensuring appropriate data capture within the system or application, • Provide reports, as required, regarding the use of supported systems and data quality issues., • The post holder will be required to participate in the development and implementation of Key Performance Indicators and Critical Success Factors within the Trust around the end usage of system., • To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution., • By working with the Trust, the post holder will implement policies and propose changes which may result in system developments being implemented including the preparation of documentation. These strategies/policies may be local and national., • To regularly liaise with staff within the Trust on issues that affect the supported systems, • To provide full support for audits on their areas and act on recommendations as appropriate., • Ensure that they have a Personal Development Plan (which is reviewed six monthly) and ensure that their skills and knowledge bases are kept up to date to allow their services and the overall service provided by the Support Team is of a satisfactory standard., • Ensure that junior staff within the digital system team are trained in techniques, skills and approaches required to perform their duties., • The post holder will feedback and discuss with the IT Training Team continuous developments and processes with systems and work together to review and identify improvements in how IT training is delivered to staff., • We are looking for an individual with strong NHS knowledge, good analytical skills, excellent telephone manner, exceptional customer service skills and a can-do attitude to join our great team., • Strong candidates for this will possess good troubleshooting skills and have impeccable communications skills, methodical approach to tasks and experience of using a patient administration system. Ideally, you will have demonstrable and relevant experience working within a NHS service and using electronic NHS IT systems., • NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities., • We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond., • For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West., • We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services. #J-18808-Ljbffr

Salary: £45,000 - 50,000 per year • Minimum 12 months IT support, infrastructure, security or IAM experience, • Exposure to Microsoft Entra ID (Azure AD) and Active Directory, • Understanding of onboarding/offboarding processes, • Knowledge of access management and RBAC principles, • Experience with ServiceNow or similar ITSM tools, • Strong troubleshooting and customer service skills, • Basic PowerShell scripting, • Exposure to Entra ID Governance, • Understanding of MFA and Conditional Access, • ITIL Foundation or Microsoft security certifications, • Support Joiner, Mover and Leaver (JML) processes, • Assist with user provisioning and access management, • Maintain Active Directory and Microsoft Entra ID accounts, • Support RBAC and access governance activities, • Assist with access reviews and PIM administration, • Support MFA and Conditional Access controls, • Maintain IAM documentation and procedures, • Support audit and compliance requests, • Active Directory, • Azure, • Cloud, • IAM, • Support, • ITIL, • ITSM, • PowerShell, • RBAC, • Security, • ServiceNow We are offering an exciting opportunity for an Identity and Access Management (IAM) Analyst to join our growing technology team supporting a large, complex enterprise environment in Liverpool. This is a hybrid working role on a 12 month fixed-term contract with the potential to go permanent. The salary is £45,000 to £50,000 plus excellent benefits, along with training, career development, and exposure to enterprise Microsoft cloud technologies. Working in a large Microsoft landscape, this role is ideal for someone with 12 to 24 months of IDAM, Service Desk, Infrastructure or IT Operations experience looking to develop their career within Identity and Access Management and Microsoft security technologies. last updated 38 week of 2026 #J-18808-Ljbffr

This role is primarily based at our Liverpool office, with one day per week working from either our Warrington, St Helens or Stonebridge office locations. The Service Desk operates between 8:00am and 6:00pm, and you will work on a rotating shift pattern within these hours, with the opportunity to participate in an optional out-of-hours support rota. • Provide second-line technical support for incidents and service requests escalated from the first-line team., • Act as a subject matter expert for designated technology areas, providing specialist guidance and support., • Own and manage support tickets through to resolution, ensuring timely updates and clear communication with customers., • Troubleshoot and resolve issues relating to hardware, software applications, Microsoft technologies and basic networking., • Escalate unresolved technical issues to third-line support teams and external suppliers where appropriate., • Maintain accurate records within IT Service Management and Configuration Management systems., • Deliver excellent customer service while adhering to ITIL principles, including incident, problem and change management., • Support IT projects and service improvement initiatives as required., • Assist with maintaining technical documentation, knowledge articles and user guides., • Support and develop first-line colleagues through knowledge sharing, coaching and training., • Liaise with third-party suppliers to manage incidents and monitor service level agreements., • Contribute to IT performance reporting and ensure compliance with IT policies, Cyber Essentials and ISO 27001 requirements. Degree-level education, a relevant IT qualification, or equivalent hands-on IT support experience. • Previous experience providing IT support to end users within a service desk, helpdesk or technical support environment., • Knowledge and experience of technologies such as Windows 11, Microsoft 365, Active Directory and Microsoft Exchange., • Understanding of basic networking principles and troubleshooting techniques., • Experience managing incidents and resolving technical issues while maintaining excellent customer communication., • Strong customer service skills with the ability to build positive relationships with internal and external stakeholders., • Excellent problem-solving abilities with a logical and methodical approach to diagnosing faults., • Strong organisational skills and the ability to prioritise a demanding workload effectively., • A proactive approach, with the ability to learn new technologies and adapt to changing business needs., • Experience creating technical documentation, guidance materials or delivering user training would be advantageous., • Knowledge of technologies such as SharePoint, SQL, housing management systems, print management or virtual desktop environments would be beneficial., • A collaborative, resilient and customer-focused approach, with a commitment to continuous improvement. Shortlisted candidates will be invited to attend a competency-based interview at our Liverpool office. Further details will be provided to successful applicants following shortlisting. Interviews will take place on Tuesday 29th September at our Liverpool City Office. Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: • Right to work verification., • Qualification certificate check (where applicable)., • Two satisfactory references., • Occupational Health questionnaire. #J-18808-Ljbffr

AWD online is seeking an IT Support Engineer / Service Desk Analyst to deliver hands-on technical support, resolve incidents and manage requests to keep colleagues productive and secure.

Senior Field Engineer (Telecoms) SP Energy Networks, Prenton Way, Prenton, Birkenhead. CH43 3ET Salary from £55,000 Permanent / Hybrid (3 days field or site / 2 days remote) Closing Date: 2nd October 2026 The position of Senior Field Engineer (Telecoms) is positioned within the Telecoms function of SP Energy Networks. In this role you will provide effective support on the planning, delivery and cost effectiveness of the Operational Telecom infrastructure to the Strategic Telecom Manager. You will act as the delivery authority, supporting the planning of designs on behalf of internal customers liaising with Telecom service providers to deliver their business requirements. Required to Project and Delivery manage Telecom projects for Adds, Moves and Changes to Strategic Telecoms networks, services must be delivered to customers on time and by the ‘Request for Service’ date prior to being handed to the Operations and Maintenance function completed to levels set by the Design & Standards function. We are looking for individuals with experience in managing a Utility sector internal operational Telecom network, with proven experience and expert knowledge. You will also possess good inter-personal and communication skills with the ability to form effective working relationships with other departments and businesses. In this role, you will support SP Energy Networks' Operational Excellence goals and wider business objectives, ensuring that Health, Safety, Security, Environment and Quality (HSSEQ) standards are consistently achieved in all activities. You will play a key role in overseeing the safe and effective delivery of Telecommunications projects and operational activities. This will include reviewing site safety arrangements and safe working practices adopted by SPEN Telecoms Contractors, assessing project plans to ensure baseline programmes are realistic and achievable, and providing work instructions to Contractors. You will monitor and review build and civil engineering activities to ensure all work is completed to the required standards. You will also review and approve CHG requests, ensuring associated activities are completed to the appropriate standard, validate network records, rack and floor diagrams where required, and review end-of-job documentation to confirm it aligns with project scope and delivery requirements. Successful delivery of these responsibilities will be supported through regular site visits and audits. Working closely with customers, you will help develop and maintain an excellent customer experience, responding to requests in a timely manner while ensuring project delivery remains achievable and aligned with agreed project plans and customer expectations. You will engage with a wide range of internal and external stakeholders across projects and programmes of work to drive successful delivery. This includes collaboration with desk-based Engineers within Engineering & Design (E&D) and Design & Solutions (D&S), OTNOM and OTP Contractor resources, end customers, District colleagues, and wider SP Energy Networks teams such as RTS and Cyber. A key aspect of the role will be coordinating with field-based resources to ensure projects are delivered safely, on time and within budget. In addition, you will assist with forecasting and reporting activities, supporting the identification and preparation of budgets and helping to maintain accurate CAPEX and OPEX expenditure against project, task and activity budgets. You will also be responsible for managing the field service provision required to support operational telecommunications requirements. To be successful in this role, you will hold a degree level qualification, or equivalent, in a relevant technical discipline such as Electrical, Electronic or Telecommunications Engineering. With proven experience in Project Management, alongside a strong technical background in IP networking technologies, including LAN, WAN and Firewall environments, you will be proficient in Microsoft Office applications including Word, Excel and PowerPoint, with experience in using Visio and Microsoft Project. Experience working with operational Telecommunications networks is also essential. Possessing a solid understanding of SP Energy Networks HSSEQ standards with knowledge of Telecommunications technologies including Fibre, Copper, Microwave Radio, and Public and Private Cellular Technologies, you will be familiar with MPLS-IP and MPLS-TP architectures, as well as PDH and SDH technologies, IP telephony solutions and network synchronisation techniques such as SyncE, ToD, NTP and Phase synchronisation. In addition, you will understand Telecommunications equipment power requirements, including -48V DC systems, Batteries and UPS technologies. You will have excellent presentation and interpersonal skills, with the ability to communicate effectively, influence stakeholders and build strong relationships with both customers and internal teams. As a self-starter with a proactive, can-do approach, you will be comfortable working under pressure while balancing the requirements of customers and internal stakeholders, ensuring solution designs remain practical, feasible and deliverable. Demonstrating a sound understanding of design best practice, Telecommunications business processes and industry frameworks such as eTOM or ITIL, which support the delivery of complex solutions, you will have the ability to quickly learn and master new skills, products and platforms, enabling you to adapt effectively within a fast-paced and evolving technical environment. As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: 36 days annual leave Holiday purchase – perfect your work/life balance with extra annual leave Share Incentive Plan and Sharesave Scheme Payroll giving and charity matched funding Technology Vouchers – save more and spread the cost of your technology purchases Count us in – pledge to reduce carbon emissions and help fight climate change Electric Vehicle Schemes – to help you transition to green/clean driving Cycle to Work scheme and public transport season ticket loans Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments Life Assurance (4x salary) Access to ‘nudge’ financial wellbeing support Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make‑up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£10.6 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to . Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements. IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below October-3-2026 #J-18808-Ljbffr

Salary from £55,000 Permanent / Hybrid (3 days field or site / 2 days remote) Closing Date: 2nd October 2026 The position of Senior Field Engineer (Telecoms) is positioned within the Telecoms function of SP Energy Networks. In this role you will provide effective support on the planning, delivery and cost effectiveness of the Operational Telecom infrastructure to the Strategic Telecom Manager. You will act as the delivery authority, supporting the planning of designs on behalf of internal customers liaising with Telecom service providers to deliver their business requirements. Required to Project and Delivery manage Telecom projects for Adds, Moves and Changes to Strategic Telecoms networks, services must be delivered to customers on time and by the ‘Request for Service’ date prior to being handed to the Operations and Maintenance function completed to levels set by the Design & Standards function. We are looking for individuals with experience in managing a Utility sector internal operational Telecom network, with proven experience and expert knowledge. You will also possess good inter-personal and communication skills with the ability to form effective working relationships with other departments and businesses. In this role, you will support SP Energy Networks' Operational Excellence goals and wider business objectives, ensuring that Health, Safety, Security, Environment and Quality (HSSEQ) standards are consistently achieved in all activities. • Delivery Management You will play a key role in overseeing the safe and effective delivery of Telecommunications projects and operational activities. This will include reviewing site safety arrangements and safe working practices adopted by SPEN Telecoms Contractors, assessing project plans to ensure baseline programmes are realistic and achievable, and providing work instructions to Contractors. You will monitor and review build and civil engineering activities to ensure all work is completed to the required standards. You will also review and approve CHG requests, ensuring associated activities are completed to the appropriate standard, validate network records, rack and floor diagrams where required, and review end-of-job documentation to confirm it aligns with project scope and delivery requirements. Successful delivery of these responsibilities will be supported through regular site visits and audits. • Project Management Working closely with customers, you will help develop and maintain an excellent customer experience, responding to requests in a timely manner while ensuring project delivery remains achievable and aligned with agreed project plans and customer expectations. You will engage with a wide range of internal and external stakeholders across projects and programmes of work to drive successful delivery. This includes collaboration with desk-based Engineers within Engineering & Design (E&D) and Design & Solutions (D&S), OTNOM and OTP Contractor resources, end customers, District colleagues, and wider SP Energy Networks teams such as RTS and Cyber. A key aspect of the role will be coordinating with field-based resources to ensure projects are delivered safely, on time and within budget. In addition, you will assist with forecasting and reporting activities, supporting the identification and preparation of budgets and helping to maintain accurate CAPEX and OPEX expenditure against project, task and activity budgets. You will also be responsible for managing the field service provision required to support operational telecommunications requirements. To be successful in this role, you will hold a degree level qualification, or equivalent, in a relevant technical discipline such as Electrical, Electronic or Telecommunications Engineering. With proven experience in Project Management, alongside a strong technical background in IP networking technologies, including LAN, WAN and Firewall environments, you will be proficient in Microsoft Office applications including Word, Excel and PowerPoint, with experience in using Visio and Microsoft Project. Experience working with operational Telecommunications networks is also essential. Possessing a solid understanding of SP Energy Networks HSSEQ standards with knowledge of Telecommunications technologies including Fibre, Copper, Microwave Radio, and Public and Private Cellular Technologies, you will be familiar with MPLS-IP and MPLS-TP architectures, as well as PDH and SDH technologies, IP telephony solutions and network synchronisation techniques such as SyncE, ToD, NTP and Phase synchronisation. In addition, you will understand Telecommunications equipment power requirements, including -48V DC systems, Batteries and UPS technologies. You will have excellent presentation and interpersonal skills, with the ability to communicate effectively, influence stakeholders and build strong relationships with both customers and internal teams. As a self-starter with a proactive, can-do approach, you will be comfortable working under pressure while balancing the requirements of customers and internal stakeholders, ensuring solution designs remain practical, feasible and deliverable. Demonstrating a sound understanding of design best practice, Telecommunications business processes and industry frameworks such as eTOM or ITIL, which support the delivery of complex solutions, you will have the ability to quickly learn and master new skills, products and platforms, enabling you to adapt effectively within a fast-paced and evolving technical environment. As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: • 36 days annual leave, • Holiday purchase – perfect your work/life balance with extra annual leave, • Share Incentive Plan and Sharesave Scheme, • Payroll giving and charity matched funding, • Technology Vouchers – save more and spread the cost of your technology purchases, • Count us in – pledge to reduce carbon emissions and help fight climate change, • Electric Vehicle Schemes – to help you transition to green/clean driving, • Cycle to Work scheme and public transport season ticket loans, • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments, • Life Assurance (4x salary), • Access to ‘nudge’ financial wellbeing supportPlus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make‑up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£10.6 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to . Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements. #J-18808-Ljbffr

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