Operations Supervisor
9 days ago
Great Yarmouth
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on‑site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re currently looking for an Operations Supervisor to lead the day‑to‑day operations of our UK Receiving Center. This role will be responsible for ensuring the team operates safely, efficiently, and consistently while meeting our standards for quality, productivity, service levels, and security. As the senior onsite operational leader, you will independently manage daily priorities, staffing, workflow, performance, and operational escalations while maintaining close alignment with the Director of Operations. You will play a critical role in establishing strong operating routines, developing the team, solving problems, and continuously improving the operation as we scale our presence in the UK and Europe. You’ll report to the Director of Operations and work from our UK location. Onsite Requirement: This role requires you to be onsite in the office 5 days per week. • Act as the day‑to‑day operational lead for the UK Receiving Center, independently managing daily priorities, staffing, workflow, service levels, quality, and operational escalations., • Manage, train, coach, and motivate the UK Receiving Team while creating a culture of accountability, continuous learning, and high performance., • Own daily operational performance, including volume, throughput, productivity, backlog/WIP, quality, SLA attainment, and attendance., • Lead daily operational huddles, review performance against targets, identify risks, and establish clear actions and ownership., • Independently adjust staffing, work allocation, and operational priorities based on incoming volume, backlog, service‑level requirements, and operational constraints., • Evaluate team member performance and output to ensure productivity, quality, security, and company standards are consistently achieved., • Identify emerging capacity, service, quality, or operational risks and elevate early with facts, business impact, and recommended countermeasures., • Lead structured problem solving and root‑cause analysis for operational issues and implement sustainable corrective actions., • Identify opportunities to improve productivity, quality, workflow, ergonomics, and overall operational performance., • Develop and maintain standard work, SOPs, visual management, training materials, and daily operating routines., • Identify and develop new operational metrics as business needs evolve., • Support capacity planning, workforce planning, and operational readiness as volumes grow., • Develop the capabilities of team members through regular coaching, feedback, cross‑training, and development planning., • Listen to team member feedback and resolve issues or conflicts constructively, escalating when necessary., • Act as a knowledgeable and accessible resource for team members and provide clear direction during operational challenges., • Establish effective communication channels to ensure information flows efficiently into, within, and out of the Receiving Center., • Partner closely with Operations leadership and cross‑functional teams including Customer Service, Logistics, Security, HR, Quality, and other operational functions., • Serve as the senior onsite operational point of contact and make sound operational decisions when the Director of Operations is not physically present., • Support the development and execution of strategic and tactical plans to achieve company and departmental goals., • Maintain a safe work environment and serve as the first point of contact for incidents, injuries, and safety concerns., • Lead by example and champion company policies and standards, including safety, attendance, security, quality, and operational discipline., • Safely handle and account for valuable customer merchandise, ensuring its security, traceability, and proper handling throughout every stage of the receiving process., • Foster a culture where issues and risks are raised early, problems are solved collaboratively, and the team continuously looks for opportunities to improve., • 4+ years of experience in an operational, production, logistics, fulfillment, receiving, or comparable environment, including at least 2–3 years of direct supervisory or team leadership responsibility., • Demonstrated ability to independently run daily operations and make sound operational decisions with limited supervision., • Strong hands‑on leadership style with a willingness to spend significant time on the operational floor and understand processes firsthand., • Demonstrated experience leading, coaching, developing, and holding frontline teams accountable for performance., • Strong understanding of operational performance metrics, including throughput, productivity, quality, backlog/WIP, SLA attainment, capacity, and attendance., • Experience using operational data to identify performance gaps, prioritize actions, and drive improvements., • Strong structured problem‑solving skills, with experience identifying root causes, implementing countermeasures, and monitoring results., • Experience developing or improving operational processes, writing SOPs and standard work, and training frontline associates., • Ability to recognize emerging operational risks and communicate or elevate them early and effectively., • Strong planning and prioritization skills with the ability to manage multiple competing operational requirements., • Ability to adjust staffing and workflow based on changing volumes, priorities, and operational constraints., • Excellent written and verbal communication skills, with the ability to communicate clearly with frontline employees, peers, cross‑functional stakeholders, and senior leadership., • Strong interpersonal skills, including coaching, conflict resolution, negotiation, and constructive feedback., • High level of judgment, integrity, ownership, and attention to detail, particularly when handling valuable customer property and operational exceptions., • Comfortable operating in a fast‑growing and evolving environment where processes, organizational structures, and operating routines continue to develop., • Ability to remain calm, structured, and solution‑oriented during periods of high volume, operational disruption, or ambiguity., • Strong computer skills, including Excel and Google Sheets., • Time spent in a receiving center, fulfillment center, warehouse, production, manufacturing, or other high‑volume operational environment., • A track record launching, ramping, or significantly scaling a new operation or team., • Working knowledge of Lean, continuous improvement, structured problem solving, or operational excellence methodologies., • Exposure to valuable, sensitive, or highly traceable customer products., • Familiarity with international or multi‑site organizations., • A history of partnering across Operations, Customer Service, Logistics, Security, Quality, and HR functions. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e‑mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business‑related equipment. If you suspect fraud, please reach out to . We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. #J-18808-Ljbffr
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