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Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays What you will be doing: • Aim towards excellent customer service level expectations and take ownership of all inbound communication, • Prompt investigation on the ownership of the vehicle, • Ensuring accurate payment to all Stakeholders on their claims, • Attention to detail on all work done around the total loss aspect of the claim, • Ensure thorough chronological record keeping of all activity within file claim notes, • Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls, • Maintain effective diary management to reduce settlement time, • Expertly assess policy indemnity and identify fraud indicators What we're looking for: • Excellent customer service skills, • Naturally empathetic and the ability to connect with people, • Quick fast paced problem-solving ability, • Positive can-do attitude, • Good IT skills and a confident communicator, • Passionate about working as part of a team, • Have the ability to make fast, informed decisions, • Excellent organisational and prioritisation skills with a strong attention to detail, • Have a desire to develop skills and experience within the insurance industry, • The ability to deal with challenging customers and third-party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: • We run through walls for our customers and each other, • We challenge the status quo, • We succeed when we help those around us succeed, • We decide quickly when the smart thing to do is use our judgement Benefits: • A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options, • 24/7 mental health support & free counselling available, • Grow with us: Through career fairs, leadership programs, and learning on the go!, • Flexible benefits, including early access to salary via our internal platform, • Hybrid working options to support work-life balance and individual needs, • Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: • Mindful Employer - championing mental health and wellbeing, • Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities, • Menopause Friendly accredited - supporting every stage of life, • Armed Forces Covenant signatory - honouring those who serve, • Armed Forces Defence employer recognition scheme - Supporting those who serve, • Great Places to Work 2024/25 - fostering an engaging and positive workplace culture, • Best Place to Work for Development - proud to be investing in people's future, • Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. • Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship., • We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.

The Nursery Room Manager will create engaging learning experiences for children, ensuring high standards of health, safety, and hygiene.

We are looking for a SEN Teaching Assistant for a school in Sevenoaks that cater for all age group students. They have a lower school, middle school, upper school and 6th form. This is an outstanding school by Ofsted who work towards helping students re-integrate into mainstream learning and preparation for adulthood. All of the learners have Education, Health and Care Plans and as a school they are proud to promote the development of life skills and social development as equal to academic achievement. Successful SEN Teaching Assistant will need to have a car and be able to drive to various locations. The main purpose of the role is to support students with their social, emotional, behaviour and mental health needs by working as part of a multi-disciplinary team, throughout the school under the management of Line Management and working together alongside the teacher as relevant. To be considered for the SEN Teaching Assistant role you will need to: Have previous SEN or healthcare experience Be patient and caring Be able to drive Have a strong behaviour management Main duties of SEN Teaching Assistant will be: To work with Line Management to provide appropriate guidance, support, set boundaries and nurture the students whilst they attend the school and any off site provisions To be adaptable and think on your feet, always keeping in mind the end goal for the students you are working with To support students with their education, providing in-class support and 1:1 environments as directed by the teacher Support social interaction between students at social times as guided by your Line Manager Support students when they are out of lessons, including those who abscond To lead by example, acting as an appropriate positive role model to all students remembering that the children are vulnerable and impressionable. Always ensure that students receive a fresh start every lesson and every day Support teachers to best meet the needs and requirements of the students' education Term Time Teachers are committed to safeguarding and promoting the welfare of children, therefore all applicants will be subject to a full face-to-face registration and an Enhanced DBS (Formerly known as CRB)

Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicatorsWhat we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry The ability to deal with challenging customers and third-party insurersGrow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreOur Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role