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Regulatory Counsel Hemel Hempstead (Hybrid – 3 days per week in office) Permanent | Full Time Competitive salary + bonus and benefits About the role Are you a qualified solicitor with a passion for consumer finance? If so, we want to hear from you! Haven is looking for a highly experienced Regulatory Counsel to join our Legal team. Reporting to the General Counsel, you will act as the lead advisor on all regulatory matters, ensuring the business conducts itself in accordance with its statutory, regulatory and conduct obligations, including those required by the FCA and the Gambling Commission. You'll be a trusted adviser to the Haven board, working closely with the Executive team, Finance, Commercial and Caravan Sales colleagues to provide expert guidance across legal, regulatory, compliance, corporate governance and conduct risk issues, overseeing the frameworks that keep our business safe, compliant and well-governed. This is a high-impact, hands-on role for a commercially minded regulatory specialist who thrives on complexity, enjoys shaping policy and process, and can translate regulatory obligations into practical business outcomes. Your Opportunity • Act as the lead advisor to Haven on all regulatory matters, including FCA, Gambling Commission and wider statutory obligations, • Be a trusted adviser to the Haven board, providing regular reporting and constructive challenge, • Provide expert legal, regulatory, compliance, corporate governance and conduct risk advice to the Executive team and internal stakeholders, • Provide consumer lending advice and compliance oversight, • Provide advice and guidance on financial crime and money laundering, overseeing the processes and controls that ensure ongoing compliance, • Oversee FCA obligations for Haven, ensuring robust processes and controls are in place, • Support the administration and governance of the Guernsey insurance captive, • Advise on Haven's financial promotions and advertising from a legal and regulatory perspective, • Oversee the development of policies, processes and procedures to ensure adherence to legal and regulatory standards, • Assist in the management and investigation of incidents relating to legal, regulatory and compliance matters, including whistleblowing, consumer credit, consumer rights and data protection, • Support commercial projects with clear, pragmatic legal and regulatory advice, • Stay up to date with corporate law and statutory obligations to ensure corporate compliance is maintained What we'd like you to bring • Qualified solicitor in England & Wales, • End-to-end consumer finance expertise, gained either in-house or in private practice, • Previous experience within financial services, lending, consumer credit or motor finance, • Good knowledge of consumer credit laws and regulations and consumer duty, • Strong analytical, problem-solving and critical thinking skills, • Risk identification and assessment capability, with sound judgement, • Excellent verbal, written and interpersonal communication skills, • Strong prioritisation and workflow management, with the ability to execute at pace, • Proven track record of understanding business processes and supporting change, • Confident managing and influencing senior stakeholders, • Understanding of the leisure or hospitality sector (desirable, not essential) Why Haven? You'll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year. At Haven, we're one great team, united by our passion for creating amazing experiences for our guests and our people. You'll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment. What's In It For You? • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • Comprehensive wellbeing support, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities, • Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.