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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

Duties and responsibilities: ** ** · Oversee the listing, marketing, and sale/lease of residential and commercial properties. · Recruit, train, and supervise real estate agents. · Prepare budgets, sales reports, and financial forecasts. · Ensure all transactions comply with legal and company policies. · Conduct regular meetings to motivate agents and review progress. · Produce and update new property listings and assist with marketing to ensure social media, photos, signs, and other materials are placed appropriately · Develop pricing strategies in line with market trends. · Organize filing systems and, when needed, help other real estate team members with contracts, such as title sheets, executing commissions, and coordinating buyer and seller information · Monitor expenses and ensure profitability. · Negotiate deals between buyers, sellers, landlords, and tenants. · Guide administrative assistants and direct daily operations to make sure procedures are followed · Maintain strong relationships with clients, ensuring high satisfaction. · Address client inquiries and resolve issues promptly. · Ensure proper documentation of all transactions. · Identify new business opportunities and market trends. · Work with legal teams to verify property documents. · Stay updated on industry regulations. ** Skill/experience/qualifications:** · Bachelor &/Master’s degree or a related study and experience. · High school diploma, G.E.D. or equivalent required, bachelor’s degree preferred · Relevant experience in office management, real estate or, a related field strongly preferred · Excellent time management, problem-solving, and communication skills · Basic computer skills including experience with Microsoft Excel

About the job At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground. Hey Sunshine, You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our . Tucked away down a narrow London lane, our Ruby Stella takes her name and inspiration from one of the neighborhood’s historic literary lights: Charles Dickens. With Farringdon’s rich history as a creative hub, with jewelers and bookbinders in mind, we set to work creating a cosy, bookish space. Our Ruby Stella and her 153 rooms are within strolling distance of the shops and theatres of the West End, along with historic sights like St Paul's Cathedral and the Tower of London. We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Join us and make it your own story Trust us, you won't get bored, as you: lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means live the Ruby Spirit and take care of the execution of our internal styles and quality standards support your Hotel Manager in recruiting the best talents and thus build a strong team handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE) ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions We've been waiting for you, since you have/are: completed professional training in the hotel industry and/or hold a degree in hospitality or business administration experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy good knowledge of POS, PMS, and business management. a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player a warm and welcoming personality and your communication skills allow you to shine in every interaction a knack for charming guests, with a hands-on mentality to match fluent in English What's in for you? That's how we groove: your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us? better together – at work, during team events or just because it’s Monday 😉 sip, snack, repeat - with your Ruby F&B-Credit no more excuses – we support your sports program LEGEN...wait for it...DARY staff rates - for you and your travel buddy no matter how you get to work – a mobility allowance comes on top take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it Where have you been so long? Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story. Diversity, Equity & Inclusion We believe that... ...you can love whoever you want to ...you should decide for yourself whether and with which pronouns you would like to be addressed ...you can be proud of your heritage and culture ...you don't have to justify your religion or world view ...you are good, just as you are and make our team and Ruby's diversity unique We can't deal with: isms Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here. If you want to know what to expect, listen to Ang from our Cluster in London. You can find even more Ruby Stories here: src="https://www.youtube.com/embed/fpDqlb9naAU?si=TTyuYi3CxUBur-iv" width="100%" height="350"> Department: Room Division Management Language required: English. The company We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. For us, luxury means uncomplicated comfort instead of formalities. Inspiring people instead of beautiful facades. Soul and character instead of glossy surfaces. For us, lean means not having to pay for anything you don't need or want. Simply leaving away the unimportant. In hotels, located in the heart of the city, we don't need a restaurant or room service. Instead, we want a casual bar that is open around the clock. We don't need huge rooms, since luxury is also possible in a small space. But we want that everything got its place and the most important things to work perfectly: Being connected, sleeping, freshening up. Diversity and being different is important to us, which is why we strive for a team where the most diverse bunch of people can find their place. With us, you should be yourself. Everyone brings their own rhythm and their own melody. This is how our unique groove comes to life. Did we mention, that we love music? As a team, we want to be the best at what we do. And we like to walk off the beaten path to do so. We enjoy what we do and don’t take ourselves too seriously. We prefer talking as equals with each other as well as with our guests, instead of hiding behind titles and formalities. We’re all united in our wish and goal: to give everyone – employees, guests and clients – the feeling of having arrived, where the real heart of the city beats. We’re not looking for a perfect CV, but rather a personality, which fits to our team. Sounds interesting? Apply now. Join us and make it your own story!

Job description Morgan Hill Solicitors is a leading law firm renowned for delivering exceptional legal services to a diverse range of clients. As part of our continued growth strategy, we are seeking an ambitious and results-driven Business Development Executive to join our team. This is an exciting opportunity to play a pivotal role in shaping our business development initiatives and expanding our client base across new and existing markets. Key Responsibilities Develop and implement effective business development strategies to attract and retain clients in diverse markets. Conduct detailed market research and analysis to identify emerging opportunities, client needs and competitive trends. Collaborate with senior management to align business methods, service offerings and client engagement strategies with organisational objectives. Advise on adjustments to service design, pricing, packaging and promotional activities to enhance market competitiveness. Lead digital marketing initiatives, including the use of social media, content marketing and online campaigns to promote the firm’s brand and services. Liaise with advertising teams to communicate client requirements, monitor campaign progress and recommend refinements to maximise impact. Build and maintain strong relationships with potential and existing clients, ensuring a high level of satisfaction and engagement. Required Skills and Experience 10 years’ experience in a relevant business development or marketing role. Middle East experience preferred but not essential. Good level of English, both written and spoken. Strong interpersonal and communication skills. Ability to work independently and as part of a team. Proven track record in achieving growth targets. Job Types: Full-time, Permanent, Fixed term contract Contract length: 60 months Pay: £38,700.00 per year Benefits: Company pension Flexitime Sick pay UK visa sponsorship Work from home Flexible language requirement: English not required Schedule: Monday to Friday

Lead Clinical Psychologist - Pain Management Application period: 27th June 2025 to midnight, 13th July 2025 Contract type: Part-time (2-3 days per week), employed, permanent Salary range: Competitive, dependent on experience About Pastel Health Millions of people in the UK live with chronic pain, a burden that affects every part of their lives. Yet the journey to access the care they need can take years. Pastel Health is here to change that; we offer compassionate, multidisciplinary care that helps patients get their lives back on track. Our mission is to transform the lives of people living with chronic pain whilst making clinical work more fulfilling. This commitment is at the heart of everything we do. We are a start-up, building as we go. This can mean embracing ambiguity, working at pace, and adapting quickly. The journey ahead will be exciting, rewarding, and rich with opportunities for you to make an impact and progress professionally. This will excite you, as it does us. Who we seek If the following sounds like you, we know you’ll be a great fit here: You care deeply about patients, recognising that how you deliver care is as important as what you deliver. You love working in a team, learning from and teaching those around you. You think differently, understanding that we need fresh approaches to solve access challenges and improve outcomes. You make a difference and want to work in a place where others do too. About the role This is a unique opportunity to join the founding team to work within a mission-driven organisation committed to transforming chronic pain care. We‘re seeking a passionate and experienced Specialist Clinical Psychologist to join our new, multidisciplinary Chronic Pain service. You’ll play a key role across service development, mobilisation and delivery of our service, championing psychologically informed care across our pathway and multidisciplinary team. This is a part-time, hybrid role. You will be expected to work from our Leyton office when required. You will report to the Executive Chair and work closely with the Clinical Director and CEO. Key Responsibilities - Lead the development of our psychologically informed clinical pathways, pain management programme, patient education content, and webinars - Formulate and implement evidence-based interventions (ACT, CBT, third-wave approaches) for individuals and groups - Share psychological insights and guidance with MDT colleagues, contributing to holistic care planning and risk management - Deliver remote specialist psychological assessments (in-person and remote), drawing on interviews, psychometric tools, and patient-reported outcomes - Support service quality through involvement in audit, governance, and continuous improvement - Collaborate with primary, community, and tertiary care teams to ensure integrated patient care - Stay up to date with research and best practice in the psychological management of chronic pain Experience and Qualifications - Doctorate in Clinical, Counselling, or Health Psychology (BPS-accredited) - HCPC registration as a Practitioner Psychologist - Significant experience working at a specialist level within pain, long-term conditions, or complex physical health settings - Experience in service development, pathway design, or patient education - Demonstrated competence in assessment and therapy delivery (including group work) in line with ACT, CBT, or other third-wave models - Experience working as part of a multidisciplinary team - Skilled in communicating complex, sensitive information to patients and colleagues - Commitment to inclusive, person-centred care - Familiarity with digital service delivery or virtual group facilitation Additional Requirements In addition to the responsibilities outlined in the attached job description and person specification, all candidates must meet the following requirements: - Right to Work: You must be legally entitled to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role. - Pre-employment Checks: We are committed to safer recruitment and to safeguarding the well-being of all patients. All successful candidates will be required to undergo satisfactory pre-employment checks, including but not limited to: - Verification of relevant clinical registrations, - Enhanced Disclosure and Barring Service (DBS) checks, - Professional references ideally spanning 5 years of relevant employment. Our benefits - 25 days' holiday pro rata plus an annual wellness day. - Flexible Working: We support a healthy work-life balance with options for hybrid working and adjusted hours as your role allows. - Career Growth Days: Receive dedicated paid days each year to focus on your professional development. Attend courses, conferences, or pursue learning aligned with your career aspirations. - Family-Friendly Policies: We offer comprehensive support for parents and carers, including enhanced leave policies, to help you manage your family commitments. - Team Socials and Fun: Look forward to regular team socials and fun events to help you connect with colleagues and enjoy our journey - Pension Scheme: Secure your future with our contributory pension scheme, helping you plan for the long term. Our commitment to you We’re committed to building a team that reflects the diverse communities we serve, and we recognise that inclusive care starts with inclusive recruitment. We understand that candidates from underrepresented backgrounds – including people from ethnic minority communities, people with disabilities, LGBTQ+ individuals, and women – may hesitate to apply unless they meet every requirement. If you need the Job Description or Person Specification in a different format more accessible for you, please contact us. We are committed to making reasonable adjustments throughout the recruitment process and will provide support at every stage to ensure equal access for all applicants. How to apply We encourage informal enquiries about this role. Please feel free to contact us to arrange a discussion ahead of the closing date. Depending on the volume of applicants, we may be unable to provide feedback to candidates who are not shortlisted.

We are hiring !! Join us to be a part of globally recognized brand in luxury real estate. Danube properties is one of the leading real estate developers in the UAE , known for delivering exceptional quality and luxury living experiences. As we expand our international footprint, we are looking to build a high-performing sales team in our London office to cater to our growing global clientele. Positions: Sales Manager / Assistant Sales Manager Location: London Key Responsibilities: Build and nurture strong relationships with HNWIs, investors, a premium network of real estate brokers and channel sales partners across the UK. Drive high-quality lead generation efforts, focusing on qualified prospects within the luxury real estate market. Oversee and ensure the prompt registration and accurate tracking of all client inquiries. Consistently achieve and maintain a high sales conversion rate through effective engagement and closing strategies. Regularly assess and refine the sales approach; implement data-driven, target-oriented strategies to maximize performance. Be fully accountable for meeting and exceeding sales objectives and revenue targets for the group. Ensure all sales transactions are executed in strict accordance with company policies and procedures. Adhere to all legal, regulatory, and compliance requirements throughout the sales process. Develop, manage, and retain strong client relationships—ensuring both new client acquisition and long-term customer loyalty. Build a loyal client base through consistent service, relationship management, and personalized engagement. Address and resolve client concerns promptly; identify issues, propose solutions, and follow up to ensure resolution and client satisfaction. Support administrative aspects of the sales process, including contract registration, termination procedures, invoicing, and timely collection of payments. Stay updated on the latest industry trends, product launches, and market regulations to provide informed recommendations to clients. Desired skills and abilities: Proven experience in luxury real estate sales, preferably with a focus on Dubai/UAE market. Strong sales acumen with the ability to close high-value deals. Excellent written and verbal communications skills. Ability to thrive in a fast-paced, target-driven environment. Preferred Qualifications: Proven experience in luxury or international real estate. Prior exposure to Dubai real estate market is highly preferred. Bachelor’s/Masters degree in Business, Marketing, Real Estate, or a related field. If you're passionate about luxury real estate and have what it takes to excel in a high-performance sales environment we would love to hear from you.

We are currently recruiting on behalf of a leading international banking client who is seeking a skilled and motivated Associate Director to join their Agency & Syndication Services team within the Project Finance space. This is a permanent opportunity based in London, offering hybrid working and excellent prospects for long-term career growth. The Role In this key position, you will serve as the primary liaison between borrowers and the lending syndicate across a portfolio of complex syndicated project finance transactions. You will ensure the smooth operation of deals post-closing, including covenant monitoring, processing waivers and consents, and maintaining strong stakeholder relationships. Key Responsibilities • Serve as the main point of contact for borrowers and syndicate members for allocated transactions • Manage and coordinate waiver and consent requests • Maintain transaction documentation and compliance tracking systems • Monitor covenant compliance and manage the collection and distribution of financial and other reporting • Review and process drawdowns, interest payments, and other disbursements • Collaborate with internal teams, legal counsel, and external advisors to support effective transaction management • Assist in the execution of new deal closings and secondary market activity • Prepare and deliver monthly reports on portfolio performance Candidate Profile • Degree-qualified or with equivalent relevant financial services experience • Solid background in loan agency or loan administration within syndicated lending, ideally with exposure to project finance • Understanding of distressed debt and restructuring would be advantageous • Excellent communication skills and experience working in international, multicultural environments • High attention to detail and ability to manage multiple priorities under pressure • Proficiency in Microsoft Office; familiarity with platforms such as Debt domain is a plus • Fluency in English is essential; knowledge of German or another European language would be beneficial Why This Role? This is a unique opportunity to join a well-established and globally recognised financial institution. You’ll play a central role in high-profile project finance transactions and benefit from a collaborative culture, competitive salary, hybrid working, and significant opportunities for career progression in international finance. Apply Now If this sounds like the next step in your career, we would love to hear from you. Please submit your CV to be considered for this exciting opportunity.