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  • General Manager
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    General Manager
    11 hours ago
    £40000–£45000 yearly
    Full-time
    London

    General Manager – PYRÁ Location: Queen’s Park, LondonRole Type: Full-time, senior leadership position Role Overview The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. Key Responsibilities: Operations & Service Excellence Oversee all front-of-house and venue operations, ensuring consistently high service standards.Lead daily service across lunch, dinner, brunch, events and private hire.Act as the senior point of contact on-site for guests, suppliers and partners.Ensure compliance with all health & safety, licensing, food safety and legal requirements.Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand. Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team.Set clear expectations, rotas and performance standards.Lead by example on the floor during service.Conduct regular team briefings, reviews and development sessions.Build a positive, accountable and motivated team culture. Financial & Commercial Management Own weekly and monthly P&L performance with the owner.Manage labour costs, GP targets, stock control, and wastage.Maximise revenue through covers, events, upselling and smart scheduling.Oversee till accuracy and financial controls.Contribute to pricing strategy and menu engineering alongside the Head chef and owner. Events & Private Hire Oversee the planning and delivery of private events, weddings, brand activations and parties.Work closely with the events team to ensure flawless execution on the day.Act as senior host for key events when required.Ensure events align with brand positioning and profitability targets. Brand, Guest Experience & Reputation:Protect and elevate the PYRÁ brand across service, tone and guest interaction.Handle guest feedback, complaints and reviews professionally and proactively.Drive repeat business, community engagement, and local reputation.Support marketing initiatives, launches and experiential events. Systems & Processes Implement and maintain clear SOPs across FOH and operations.Improve efficiency through systems, scheduling and process optimisation.Liaise with suppliers and contractors.Support the owner with reporting, forecasting and strategic planning. Key Skills & Experience Proven experience as a General Manager or senior hospitality manager.Strong background in premium casual dining, events-led venues or destination restaurants.Commercially astute with solid P&L understanding.Confident leader with excellent people management skills.Strong knowledge of wine.Calm under pressure, organised and solutions-focused.Excellent communication and guest-facing presence.Passion for food, wine, music and hospitality experiences.

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  • Back Of House - Team Member
    Back Of House - Team Member
    1 day ago
    £13.55 hourly
    Full-time
    London

    As a Back of House team Member, you'll play a key part in delivering an efficient service whilst maintaining the standards of guest service and teamworking required by the role. You will also be responsible for maintaining the required stock levels of cleaning materials as well as the cleanliness of any stock rooms where this are stored to adhere to any relevant legal requirements with regards to hygiene & health and safety. What You Will Do In This Splendid Role: You will be part of a bigger team supporting other departments deliver quality products and services across our outlets. Here’s what you will be expected to do: • To work as an individual and as part of a team by taking ownership for your immediate working area / section, • To maintain the areas for which you are responsible to the highest standards of cleanliness and to ensure that they are in an orderly manner., • To maintain the required stock levels of cleaning materials as well as the cleanliness of any stock rooms, • Applying and maintaining cleaning standards set by Saeker, H&S auditors., • Ensure cleaning schedules are completed as required and any hygiene or safety issue reported to the appropriate person What Makes You Splendid: We live by our values, and we’d love you to bring them to life every day: • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others., • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve., • Honest - You’ll be part of a team that believes in doing the right thing. We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

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  • Store Manager Expert Perfumery
    Store Manager Expert Perfumery
    1 day ago
    £40000–£45000 yearly
    Full-time
    Carnaby, London

    About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

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  • Security Team Leader
    Security Team Leader
    1 day ago
    £32802 yearly
    Full-time
    London

    Imagine being at the heart of a luxury hotel, ensuring the safety and wellbeing of every guest, colleague, and asset. As Security Team Leader, you’ll take a proactive role in maintaining the highest standards of security, fire safety, and health & safety, while supporting a welcoming and safe environment for all. Each day is an opportunity to observe, respond, and lead with vigilance, while helping your team grow, follow best practices, and deliver excellence in every aspect of hotel safety. What You Will Do In This Splendid Role You’ll bring focus, vigilance, and leadership to every shift. Here’s what you’ll be up to: • Lead and supervise the security team, • Respond swiftly to incidents, alarms, and emergencies, investigating and escalating where necessary, • Monitor CCTV, alarms, and hotel security systems, maintaining accurate records and reports Support and train hotel staff on security, fire, and health & safety procedures, • Liaise with law enforcement, fire authorities, and management, ensuring compliance with all hotel policies and legal requirements What Makes You Splendid We live by our values, and we want you to bring them to life every day: • Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - We strive for brilliance in everything we do because excellence isn’t just a goal, it’s our standard., • Open - We’re looking for someone who values inclusivity, connection, and community. Bring your vigilance, leadership, and dedication to safety, and we’ll give you the platform to create a secure and welcoming environment for all. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

    Easy apply
  • Nail Technician
    Nail Technician
    8 days ago
    Full-time
    Tyburnia, London

    Full Time Experienced Nail Technician NIAMO | Spring Street, London W2 NIAMO is seeking a talented and experienced Nail Technician to join our team on a part time basis at our luxury nail studio in Spring Street, London. We are looking for a technician who combines technical excellence with professionalism, strong client care and an eye for detail. This role is suited to someone who takes pride in beautifully finished work and understands the importance of maintaining high standards in both service and presentation. About NIAMO NIAMO is a refined nail studio built around precision, elegance and a calm client experience. Our treatments are delivered in a polished and considered environment, with a focus on quality, consistency and beautifully executed results. The Role full time Experienced Nail Technician, you will be expected to deliver a high standard of manicure and pedicure services while contributing positively to the overall client experience and salon environment. Key Responsibilities Provide high quality manicure and pedicure treatments Deliver BIAB, gel and Shellac services to an excellent standard Carry out nail preparation, cuticle work and finishing with precision Offer a professional, warm and attentive client experience Maintain excellent hygiene and presentation standards Support the smooth day to day running of the salon Contribute to a calm, polished and luxury brand environment Essential Requirements: Previous experience as a nail technician in a professional salon environment Strong manicure and pedicure skills Confidence in BIAB, gel and Shellac application Excellent attention to detail and finishing Professional, reliable and well-presented Strong communication and client care skills Legal right to work in the United Kingdom Preferred: Experience in Russian manicure or precision cuticle work Experience with extensions and nail art Previous experience in a premium or luxury salon setting What We Offer: The opportunity to work within a luxury salon brand A calm and elegant working environment Supportive team culture Competitive pay, depending on experience Opportunity to grow with the NIAMO brand Location 2 Spring Street London W2 3RA

    Immediate start!
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  • Sales Associate
    Sales Associate
    1 month ago
    Part-time
    London

    Role OverviewWe are seeking highly motivated, resilient, and camera-confident Remote TikTok Sales Associatesto drive commercial growth for our premium digital course. This is a 100% freelance, performance-based position built for strategic creators and hungry sales professionals who want absolute control over their schedule and income.You will have complete autonomy to choose your own hours, design your own angles, and work from anywhere. Your sole objective is to utilize TikTok’s organic reach—through high-converting short-form videos and TikTok Live streaming—to funnel traffic through your unique digital link. Uncapped Leverage Compensation • Base Salary: £0 (Strictly 100% Commission-Based / Independent Contractor)., • Commission Rate: 40% net commission on every single £100 course unit cleared through your unique tracking link., • Payout Mechanics: Direct revenue sharing. You are paid directly after the payment successfully clears our platform gateway. Key Responsibilities • On-Camera Production: Consistently create, edit, and post engaging organic short-form videos on TikTok or execute high-impact TikTok Live sales streams., • Requirements & Qualifications, • Platform Mastery: Must have an active TikTok account and a deep understanding of the platform’s current algorithm, trends, and live-streaming features., • Camera Confidence: Must be entirely comfortable appearing on-camera to deliver persuasive pitches and engaging video content., • Determination & Drive: Highly determined, self-disciplined, and comfortable operating under an uncapped commission structure where your execution dictates your income., • Digital Workspace Access: Must have Microsoft Teams downloaded on your device for daily communication and strategy syncs., • Sales experience, • What We Provide, • Exclusive Asset Access: We provide you with your unique affiliate tracking link and full access to our distribution tracking dashboard., • Product Samples: Approved creators will receive direct product samples and course materials to use for content creation, reviews, and live demonstration purposes., • Compliance, Brand Standards & Workspace Code, • Contractor Legal Shield: This role is an Independent Contractor / Freelance position. Associates are responsible for your own tax declarations, and this role does not constitute permanent corporate employment., • Sales experience Work Location: Remote

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