Application Support Consultant
3 days ago
Hemel Hempstead
💼 Job Title: Application Support Specialist 📍 Location: Hemel Hempstead, UK About the Role: Are you passionate about technology and love helping people solve problems? We’re looking for a tech-savvy problem solver to join our growing team! You’ll support customers across a range of business software modules including Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management. 🛠 Key Responsibilities: • Respond to customer queries and troubleshoot system issues 💻, • Document issues and work towards optimal solutions 📝, • Translate business requirements into technical information 🔍, • Collaborate with your team to deliver excellent customer service 🤝, • Help improve processes, workflows, and customer satisfaction 🌟 ✨ Skills & Abilities: • Strong analytical and problem-solving skills 🧠, • Friendly, empathetic, and professional communication style 😊, • Ability to work independently or as part of a team 👥, • Thrive under pressure and manage customer expectations effectively ⏱ 🎓 Preferred Qualifications: • Experience with Accounting, ERP, or Business Management Software OR, • Degree in Computer Science, Accounting, Business, or related field OR, • Good understanding of financial reporting and management processes 📊 💡 Desirable Skills (training provided if required): • SQL databases, scripting, and administration 🗄, • FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, Excel, CSV files 🔧, • ERP integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, BI exp📦 🎁 Benefits & Culture: • Private healthcare and wellness support 🏥, • Flexible working arrangements for work-life balance ⏰, • Pension contribution 💷, • Exercise reimbursement (gym or club memberships) 🏋️ ♂️, • 25 days annual leave + UK Bank Holidays 🌴, • Fun social events including BBQs, charity hikes, and more 🎉