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Outreach and Advice Officer £32,597 - £36,363 Full Time – 37 hours a week Fixed Term Contract – 12 months Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive. About the role This is a Fixed Term Contract with a duration of 12 months. As our Outreach and Advice Officer you’ll be working with rough sleepers and those at risk of rough sleeping to support and assist their transition into long term settled accommodation within the private rented sector or social housing. You’ll be doing weekly outreach work to identify rough sleepers and those at risk, providing housing options, guidance and advice and with the aim of prevention of homelessness at the earliest possible stage. You will be managing a HMO for up to 6 people, administering applications, fully completing triages for people rough sleeping and assisting with their Personal Housing Plans and administering applications for Housing Benefit, Council Tax Reduction, Discretionary awards and providing financial advice and support to clients About you You will need previous experience of providing housing management or property management activity within the social housing or private housing sector. Alongside this you’ll need experience of negotiating on behalf of clients with professional organisations, the ability to explain complex issues in a face to face or telephone based environment and a good understanding of the importance of confidentiality, safe practice, safeguarding, anti-discriminatory practice and equal opportunity. A Full valid Driving Licence and access to a vehicle is essential to this role. Benefits • 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas), • Generous Local Government Pension Scheme, • Hybrid working up to 60%, • Flexi time scheme, • Annual leave purchase scheme, • Subsidised parking, • Structured Induction Program, • Learning and Development opportunities including Future Leaders programmes, • Payment of a professional subscription for approved professionals, • Family Friendly Policies, • Independent Support for your health & wellbeing, • Generous compassionate leave, • Extra Benefits including Retail Discounts, Cycle to Work scheme and more

Benefits Officer Rugby £23ph Purpose: To interview, learn the financial needs and provide high quality, tailored advice to all people that approach the Council for guidance on their benefits entitlement (administered by both national and local government). To assess claims for Housing Benefit and Council Tax Reduction in accordance with national legislation, Council policies and procedures. To work with clients to resolve queries relating to their claim for Housing Benefit and or Council Tax Reduction. To undertake in-claim / accuracy reviews to ensure that the right award is made to the right person at the right time. To review or supersede decisions where new information has been provided by the client. Referring claims of suspected irregularity to the Single Fraud Investigation Service and responding to requests for information / evidence and queries from the SFIS and implementing investigation outcome decisions. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency...