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Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.Job overviewAs the Specialty Administrator within the HHFT Orthopaedic Service, you will strive for excellence in supporting patients through their care pathway. The role will flex dependent on the needs of the service providing a balance of general administration, reception and other duties commensurate with the banding of the post in order that our patients have a high quality patient pathway experience in line with NHS Constitutional Standards You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care. You will primarily be based at Royal Hampshire County Hospital or Basingstoke Hospital depending on the base location of the vacant role. Main duties of the jobTo act as a receptionist for the Orthopaedic Department, greeting all patients, relatives and visitors with courtesy. Answering queries whenever possible or referring enquiries to an appropriate member of staff. • Responsible for using our EPR system correctly to record the attendance of patients in line with the Trust E-Outcoming Policy. • Responsible for ensuring all patient E-Outcomes are actioned as per the Orthopaedic Outpatient Process and Outpatient Booking Policy, using OPWLs as appropriate. • Responsible for the booking/cancellation of all trauma and elective follow-up appointments and trauma ward discharge appointments via Patient Centre in line with the Orthopaedic Outpatient Booking Process and E-Outcoming Process. • Responsible for checking patient demographic details, general practitioner, next of kin, ethnic origin, in line with the Trust and Government requirements and correctly recording those via Patient Centre., • To direct patients to the appropriate waiting area, Plaster Room, Treatment Room, X-ray etc. • To answer the telephone using our Netcall System in a polite and timely manner. • To ensure all appointment letters are printed via Patient Hub daily• To provide additional support as and when required by the Band 5 Orthopaedic Admin Manager during periods of annual leave and sickness., • To attend monthly local departmental meetingsWorking for our organisationOur vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.Detailed job description and main responsibilitiesHappy to Talk Flexible Working - all requests for flexible and part time working will be considered.Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.Person specificationTraining & QualificationsEssential criteria- Good standard of basic education with GCSE English Language or comparable relevant work experience- NVQ Level 3 or equivalent experience as belowDesirable criteria- ECDL, other information technology/word processing qualificationsExperience & KnowledgeEssential criteria- Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint- Experience of being in a busy environment- Experience of adhering to targets- Experience of organising own workDesirable criteria- Experience of working in an NHS environment or public sector- Knowledge of Medical TerminologySkills & AbilityEssential criteria- Good verbal and written communication skills including excellent telephone manner- Problem solving skills and using own initiative- Experience of a variety of computer systems; including data entry, word processing, data analysis- Excellent Interpersonal skills allowing effective communication between all internal and external customers- Ability to work to tight deadlines and stay calm under pressure- Ability to analyse complex situations and make appropriate decisionsDesirable criteria- Experience of using NHS IT systemsExperience of working within a health care system or general practice.EssentialEssential criteria- • IT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.Other Specific RequirementsEssential criteria- Reliable- Diplomatic and sensitive to others- Pro-active and resourceful- Flexible to meet the needs of the service.Desirable criteria- Cross site working may be required- Occasional flexibility in working hours maybe requiredOur commitment to you:We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.The paperwork:- HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.- Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.- All new staff will be subject to a probationary period covering their first six months in post.- In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.- This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.- We believe that using technology wisely reflects strong time management and a commitment to innovation. However, it's essential to personalise your recruitment application to showcase your unique skills and experiences. Over-reliance on generic, AI-generated content may result in rejection if multiple candidates submit applications with similar language or structure. In such cases, recruiting managers may reach out for further clarity where applications appear consistent with others, to better understand your individual strengths.Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or [email protected].