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Customer Relationship Management Team Leader.

Consumables Commercial Manager.JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years.These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Saf

STADA UK Thornton & Ross Tax Manager (Maternity Cover).

Secondary School Cover Supervisor – Flexible Supply Work.Are you confident, adaptable, and passionate about supporting students? Reed Education is recruiting.Supervise and support students during lessons.Ensure pre-set work is completed.Promote positive behaviour and inclusion.Maintain a safe and

At Oxalis Logistics, we dont just move goodswe move industries forward.

Customer Relationship Management Team Leader.Customer Care and Resolutions Manager.JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine suppl

Establish and maintain effective operational controls and standard operating procedures. Lead and drive site programmes to ensure regulatory compliance, working closely with engineering, operations and leadership teams. Support engineering and new product development by ensuring new projects are saf

One of my reputable Civils Contractors is looking to hire a Freelance Project Manager to oversee an RC Project in West Yorkshire This role is an ongoing position and could go Permanant and would require someone with a senior background in Civils and Groundwork's Day rate is negotiable If you are interested and would like more information then please apply...

HSE Manager A well-established manufacturing and engineering business, recognised as one of the leading companies in its sector, is looking to appoint an experienced HSE Manager to lead health, safety and environmental standards across its UK operations. The HSE Manager will join a friendly and supportive team and work closely with site leadership and engineering teams to ensure safe working practices, maintain robust management systems and drive continuous HSE improvement across multiple locations. What the Role Offers • Responsibility for health, safety and environmental standards across multiple UK sites • The opportunity to influence safety culture and drive improvements • A varied position covering compliance, training, audits and facilities oversight • The chance to join a friendly, supportive team within a respected industry leader The Role The HSE Manager will take ownership of the company’s health, safety and environmental systems, ensuring compliance with legislation and maintaining ISO 45001 and ISO 14001 standards. The role involves frequent site visits, supporting managers with risk management, investigating incidents and helping teams embed safe working practices. Operating as the sole HSE professional within the business, you will take a hands-on approach, providing day-to-day support on site while combining this with a highly compliance-driven mindset. You will be responsible for developing...

About the role… We are excited to be recruiting for a ambitious, smart and motivated Parts Sales Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. You will be working within a team at our multi franchise parts distribution centre. This is a fantastic opportunity for someone who is customer focussed and experienced in growing business by building new and existing relationships in line with the manufacturers brands we support. Salary up to £35,000 OTE a year Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you? • Industry leading competitive salary, • Bonus scheme, • A range of training and development programmes, • Industry leading career progression opportunities, • Contributory workplace pension scheme, • Uniform provided, • Long service reward, • Customer introduced reward, • Employee discounts, • Access to discounts on retailers, restaurants, holidays and much more, • Wellness programme Reporting to the Trade Parts Xpress Ce...

We have an exciting opportunity to join us here at.Apply below after reading through all the details and supporting information regarding this job opportunity.This is a hybrid position, combining the best of both worlds - working from home and spending time in our.We know life is busy, so were open

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure business analyst roles within 3 months. Starting salaries: £30,000 – £40,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Business Analysis? Limited spaces available. Apply now for the next available cohort.

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure business analyst roles within 3 months. Starting salaries: £30,000 – £40,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Business Analysis? Limited spaces available. Apply now for the next available cohort.

We have an exciting opportunity to join us here at.Pricing Technical Modelling Team!.This is a hybrid position, combining the best of both worlds - working from home and spending time in our.We know life is busy, so were open to flexible hours, different working patterns, and arrangements that fit y

Huddersfield on a full-time, permanent basis.Benefits as a HR Manager include:.Days Annual Leave plus Bank Holidays.The company is dedicated to delivering high-quality products while fostering a collaborative and friendly work environment.This is a standalone, fully generalist HR role within a growi

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure business analyst roles within 3 months. Starting salaries: £30,000 – £40,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Business Analysis? Limited spaces available. Apply now for the next available cohort.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engine

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 10-14 week online training with just 2 hours per day of study time. You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies, assignment pre-marking from qualified HR mentors, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure HR roles within 3 months. Starting salaries: £28,000 – £35,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in HR? Limited spaces available. Apply now for the next available cohort.

At Oxalis Logistics, we dont just move goodswe move industries forward.

Job title Customer Care Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 6FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, youll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through lifes challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. Were dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview To lead and develop the Customer Care team, ensuring the effective resolution of customer cases while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support •Provide day to day leadership and support to the Customer Care team, ensuring high standards of customer service are consistently met. •Create a positive and inclusive team environment that promotes accountability, engagement and confidence. •Support team wellbeing and morale, addressing concerns promptly and appropriately. •Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development •Deliver regular coaching and feedback to support individual and team performance. •Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. •Complete regular performance reviews and support goal setting and development planning. •Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. •Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting •Take ownership of the teams quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. •Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. •Track quality trends and common issues, using insight to improve individual performance and overall service standards. •Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. •Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution •Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. •Support the team with customer queries and act as an escalation point for more complex or sensitive issues. •Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration •Contribute ideas to improve team processes, quality, and customer experience. •Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. •Encourage team members to share feedback and improvement ideas. Governance and Compliance •Ensure the team follows internal policies, procedures and regulatory requirements at all times. •Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. •Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong communication skills able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) Experience (what you have done) Experience managing a team in a customer service environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training

Key Responsibilities Provide strategic leadership and day-to-day direction on EHS matters for the Mirfield site Act as the lead EHS practitioner, executing the site EHS plan and managing EHS Advisors Promote best practice and continuous improvement in EHS performance Maintain detailed working knowle

Quality Inspector - £38,638 + Enhanced Overtime + Annual Bonus + Early Finish Fridays + 33 Days Holiday + 36 hour working week + £600 Attendance Bonus + Career Progression in Growing Business! The Company We are working with a global market leader within the manufacturing industry, who are experie

Job title Financial Queries Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 3FTE About our business JLA is a mission critical infrastructure solutions business offering servi

You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. Ready to start earning in Business Analysis? Limited spaces available.

Trainee Business Analyst Programme – Job Guarantee Included. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engine

We are looking for a compassionate, capable and commercially aware individual to join our team as Funeral Branch Manager in Huddersfield Internally, this role carries the contractual title of Senior Funeral Director , reflecting its seniority and responsibility within our funerals business. As Funer

Their long‑running graduate programme is designed for ambitious, commercially‑focused graduates who want to learn how a successful business operates and progress into high‑earning sales and management roles. As a Graduate Trainee, you'll learn the business from the ground up, build strong cust

Lecturer in Construction Management - Leeds.

The position allows for a local work-life balance in Yorkshire, with opportunities for progression and the necessity to be based in the UK.

As the EHS Manager, you will promote best practice for the management of Health, Safety and Environmental factors in order to achieve continuous improvement and performance of the Health and Safety on site. Essential Criteria of the EHS Manager. Knowledgeable within EHS legislation and regulations.

Pioneer Selection Ltd is seeking an Occupational Health Advisor in Wyke, England.This role involves conducting health assessments, providing guidance, and managing medical records at a market-leading manufacturing site.Candidates must be Registered Nurses with Occupational Health experience, providi

Bradford, West Yorkshire – Salary: £44,900 plus benefits – Shift: Days, Monday – Friday (37 Hour Week).Job Role of the Occupational Health Advisor.A fantastic opportunity is available for an Occupational Health Advisor to join a market leader in the industry.The role involves maintaining and

Do you have a passion for learning and development within a warehouse environment? Are you confident coordinating training activity, supporting compliance, and working closely with operational teams to raise capability and performance? If so, this could be an ideal next step for you.We’re looking

Commissioning Operations Manager – Orchard Care Homes. Commissioning Operations Manager. You will also step in to lead a home in the absence of a Home Manager when required, ensuring continuity, stability, and an exceptional resident experience.

A well-known manufacturing business is seeking an experienced SHEF Manager to oversee Health, Safety, Environmental, and Facilities operations across multiple sites in the UK, including Cleckheaton.

We are keen to hear from aspirational Project Managers, Product Managers, Innovation Delivery Leads, Product Delivery Managers / Executives with relatable experience:. Reporting into the Senior Product Delivery Manager and part of a small cohesive team, your role is instrumental in NPD product feasi

A leading healthcare solutions company based in Halifax is seeking a Project Manager for NPD Feasibility & Innovation.

Dawsongroup, a leading UK asset rental business, is seeking a Health and Safety Manager to enhance SHEQ standards across the organization.This pivotal role involves shaping strategy and improving systems while ensuring compliance with ISO standards.The ideal candidate will hold a NEBOSH Certificate

A leading healthcare company in Huddersfield is seeking an experienced Tax Manager for a 12-month maternity cover. Key responsibilities include managing tax processes, delivering accurate reports, and ensuring compliance with UK tax regulations.

Do you have what it takes to drive operational excellence in a fast‑paced distribution centre? Can you inspire teams to hit KPIs while maintaining a strong safety‑first culture? Are you looking for a role where leadership, accountability, and development go hand‑in‑hand?.Here at GXO, we’re

PRIMIS Mortgage Network is recruiting ambitious, driven sales professionals to join a high‑performing Appointed Representative (AR) partner firm within its Mortgage & Protection Advisory network as Trainee Protection Advisers.

The position requires flexibility for night shifts and weekends, offering opportunities for career development within the organization.

We have an exciting opportunity for a Recovery Coordinator - Smoking Cessation Specialist in our Non-Opiates Team who has the skills and experience to assess and engage with our service users. Support service users from point of entry into the service and through their treatment/recovery journey. Pr

As a Recovery Coordinator with Change Grow Live you’ll work with people who use our services, helping them get to where they want to be. Support service users from point of entry into the service and through their treatment/recovery journey. Deliver psychosocial interventions as part of the Drug a

Cover Supervisor - Secondary Schools.

We have an exciting new role available in our Bradley based Contact Centre for a Contact Centre Service Manager (People) to join the team. The role has direct line management responsibility for Contact Centre Supervisors, providing coaching, development, performance oversight and support to build st

The Lead Training Manager is responsible for shaping, leading, and delivering the full training strategy across our retail store estate, ensuring every colleague has the knowledge, skills, and confidence to perform at a consistently high level. If you come from a proven background in training, L&D,