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Join to apply for the Project Manager role at Arriva Group. Location: Flexible UK / Hybrid Contract: Fixed Term Contract Reports to: Digital & Commercial Platforms Director Arriva is one of Europe’s leading transport services organisations, employing over 55,000 people and delivering more than 2.2 billion passenger journeys every year across 14 countries. We are on a journey to transform the way our customers experience our services – and digital technology is at the heart of that change. We’re looking for an experienced IT Project Manager who is passionate about technology and thrives on leading complex, high-impact projects from strategy and vision through to successful delivery and transition into business-as-usual operation. This role will take a leading position in delivering a major migration project from our current digital app and web supplier, ensuring a seamless transition, minimal disruption to customers, and maximum business value. You’ll join a high-performing, cross-functional team that includes Product Owners, Designers, Testers, and operational experts, working collaboratively to deliver projects that enhance Arriva’s digital platforms and customer experience. • Lead and manage the UK Bus Digital App migration project through all phases of the project lifecycle., • Define, develop, and maintain detailed project plans, schedules, and budgets using appropriate tools and techniques., • Proactively manage project risks and issues, developing mitigation and contingency strategies., • Ensure delivery against agreed scope, time, cost, and quality objectives while achieving benefits realisation targets., • Produce clear and regular progress reports for senior stakeholders., • Build trusted relationships with internal and external stakeholders, managing expectations and ensuring effective communication at all levels., • Drive continuous improvement, identifying opportunities to enhance processes and delivery capability., • Ensure formal project closure and post-implementation reviews are completed effectively., • A proven track record of successfully delivering end-to-end technology projects or programmes., • Strong understanding of the software development lifecycle and experience managing third-party integrations., • Excellent stakeholder management and communication skills, with the ability to influence at all organisational levels., • Experience using project management tools such as Monday.com, Jira, or Asana., • Familiarity with both Waterfall and Agile methodologies (Scrum, Kanban)., • A passion for driving change and process improvement., • Prince2, APM, or equivalent project management qualification (desirable)., • Resilience under pressure, with the ability to manage multiple priorities and meet tight deadlines., • Digital & Commercial Platforms Director, • Marketing & Customer Service Director, • Project Teams (Product Owners, Testers, Designers, Commercial & Operational team members), • Wider Business and Customer Stakeholders At Arriva, you’ll have the opportunity to make a tangible impact on how millions of customers experience our services every day. You’ll be part of a forward-thinking, collaborative digital function that’s driving meaningful transformation across one of Europe’s largest transport operators. • Mid-Senior level, • Full-time, • Project Management and Information Technology #J-18808-Ljbffr

We're hiring a Site Quality Manager to join our team at our Luton manufacturing facility. This is a Senior Site Leadership role responsible for planning, implementing, assuring, and continuously improving the Quality Management System (QMS) and Business Management System (BMS) to meet the needs and expectations of the site's interested parties, while maintaining all associated certifications and regulatory approvals. The role is accountable for supporting and assuring Product Safety, Product Quality, and Customer Satisfaction through zero-defect quality planning, effective product realisation and delivery, the provision of customer support, and the application of robust risk management, problem-solving, and quality improvement practices. As a key member of the Site Leadership Team, the Site Quality Manager will provide expert guidance, governance, and leadership to foster a culture of quality across all site activities. The role will ensure ongoing quality compliance while supporting the achievement of business objectives, including leading initiatives focused on Cost of Poor Quality (COPQ) reduction, driving effective 8D/RCCA investigations, and facilitating complex A3 problem-solving activities to support operational excellence and continuous improvement. GKN Luton is a stable, high-performing facility with ambitious growth plans for the months and years ahead. This is a unique opportunity to play a key role in shaping the site's future. The successful candidate will have the opportunity to transform and develop the Quality function, creating a high-performing team that supports continued operational excellence and future growth. • Working collaboratively with the site Senior Leadership Team to create and sustain a Quality culture and provide appropriate governance and assurance leadership, • Plan and assure availability of Quality related resources and continuously lead/support capability development and improvement, • Planning, implementation, maintenance and continuous improvement of the site QMS/BMS and product quality in compliance with industry standards, applicable Aviation Safety laws, Regulatory Requirements, customer and GKN Aerospace Global Standards requirements (APMS), • Systemic analysis of QMS/BMS data such as process performance measures, CA timeliness, trend analysis and KPI to the site Management Review process ensuring effective, data based, factual inputs to business decisions, • Responsible for scheduling, undertaking, reporting and resourcing of audits to ensure ongoing compliance against the Customer, Regulatory and 3rd Party requirements and industry standards, as well as GKN's own requirements and delivering on site follow up activities to ensure successful outcomes of the audits, • Planning, conducting & follow up activities (including systemic analysis of risk/opportunity) of product and production process audit as required by the programmes and to assure proper discharge of delegated product quality related activities in the organisation in support of product safety and conformity., • Systemic risk management and mitigation for Quality with focus on compliance, assurance, deployment and effectiveness. Escalating any Quality risks including product performance affecting customers to the Site Leadership, and if applicable/appropriate the accountable manager (POA/MOA) and Business Line Quality Director for support/co-ordination of appropriate actions to mitigate/address these risks, • Coordination, planning, hosting and leadership of all Customer (2nd party) & Certification Body (3rd party) audits and assessments of the Quality Systems and Special Processes to ensure successful outcome and, supporting Site Local Business Process Owners in resolving any issues raised as part of the audits, • Act as the site representative for the certified entity and Quality related matters with Customers, Certifying Bodies and Aerospace Authorities., • Coach the site to ensure the adoption of the GKNA Global Standards, adapting and tailoring the local QMS/BMS processes and improve effectiveness and efficiency, to support achieving business objectives, • Planning and management of the system requirements for hosting and deployment of the local QMS/BMS, its stated processes & associated controls and for training people who will be defining/utilising its functions, • Recording and measuring of any defined Site Quality Key Performance Indicators (KPIs) including Quality Escapes and Cost of Poor Quality and for taking the actions necessary to improve, • Managing Continuous Improvement of the QMS/BMS as well as forward planning on the integration of new regulation/specification requirements, • Where applicable, is responsible to the Regulatory Authorities for all product Compliance to the various Airworthiness Regulations and holds the authority for the approval of all product conformance documentation such as the EASA Form 1 (Product Airworthiness Certificate) and Certificates of Conformity, • Provides guidance to and act as a point of escalation for personnel with delegated Quality authorities and top-level arbitration to resolve conflicts between personnel with delegated Quality authority and line management, We are looking for individuals who want to make a difference and have the talent, drive, and passion to excel in what they do. The Site Quality Manager will be a strong and collaborative leader, capable of coaching and developing others while working effectively within a matrix organisation. The successful candidate will be a proactive self-starter with the ability to motivate and inspire colleagues, fostering high levels of engagement and performance across the business. They will possess excellent communication and presentation skills, alongside the ability to influence stakeholders at all levels. A passion for mentoring, coaching, and developing talent is essential, including supporting succession planning and helping individuals and teams reach their full potential, Core operational hours at our Luton site are: 07:30 - 16:30 Monday to Thursday & 07:30 - 12:30 Friday. The role requires flexibility for some Regional travel and occasional international travel., • Qualifications in Business Management and/or Quality Management (such as university degree, master's degree, Certificate in Management etc.) or Engineering/Technical degree, with proven experience in Quality in manufacturing environment, • Demonstrated knowledge, experience and training of ISO 9001, AS/EN/JISQ9100, Aviation Regulatory (EASA, FAA, CAA etc) & customer quality requirements and application of these into an accredited QMS/BMS, • Experience of developing, deploying and maintaining QMS/BMS, • Experience of overseeing and validating the effectiveness of manufacturing operations training, work instructions and Quality controls (i.e Processes, Inspection and Testing), • Good understanding of risk-based methodology and Human Factors., • Demonstrated knowledge, experience and training in APQP and its application, • Effective use of the ISO 9001 Process Effectiveness Assessment Report (PEAR) & the processes defined within AS 9101, • Knowledge of ISO 19011 and use of process and risk-based methods and techniques for audit planning and execution, • Use and practical knowledge and experience of the IAQG OASIS and Nadcap eAuditnet databases and for the input to audit planning, • Development of people, their Quality (product and QMS/BMS) knowledge of the importance and value of Quality and Product Safety within and outside direct control and the experience of developing a robust Quality Culture throughout the organization, • Good knowledge of the Industry Quality forums that define the standards such as IAQG, AESQ, NADCAP etc., • An effective problem solver with strong knowledge of tools such as 8D/RCCA, • AS13100 its deployment and sustained application (note this is required for Engines BL sites), • Experience of aviation Regulatory requirements for design and manufacturing, specifically Part 21G and J, Part 145 & FAA Part 183 (note part 145 experience required for sites with Part 145 approval), • Commercial awareness;, • Six Sigma/Lean Manufacturing/Continuous improvement skills;, • Experience dealing with customers, certifying bodies and suppliers;, • Thorough understanding of the content and application of the IAQG SCMH, • Knowledge of and experience in application of process management and risk management principles in context of QMS/BMS planning, development and assurance #J-18808-Ljbffr

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