London
Strelitzia Coffee Shop is a thriving community hub known for its exceptional coffee, cozy atmosphere, and a welcoming team. We pride ourselves on serving quality food and drinks, including a carefully curated selection of wines and seasonal specials. As we continue to grow, we’re looking for a passionate and experienced Café Manager to lead our team and help us deliver exceptional customer experiences. We are seeking a dynamic and organized Café Manager to oversee the daily operations of Strelitzia. The ideal candidate will have strong leadership skills, a customer-first mentality, and a keen eye for detail. You will manage a team of baristas and servers, ensure smooth service, maintain inventory, and contribute to the overall growth and success of the café. Key Responsibilities: • Oversee day-to-day operations, ensuring a smooth and efficient workflow
• Train, motivate, and lead a team of baristas and staff
• Manage staff schedules, ensuring coverage during peak and non-peak hours
• Deliver excellent customer service and handle any complaints or issues
• Maintain stock levels, order supplies, and manage inventory efficiently
• Ensure compliance with health and safety regulations
• Monitor and report on café performance, including sales and expenses
• Assist in marketing initiatives and promotions (e.g., seasonal specials, events)
• Uphold the Strelitzia brand and maintain high standards of cleanliness and presentation
• Implement strategies to increase customer retention and grow revenue Qualifications: • Proven experience in café or hospitality management
• Strong leadership and communication skills
• Ability to handle pressure in a fast-paced environment
• Passion for coffee and food, with a good understanding of industry trends
• Strong organizational and multitasking skills
• Basic knowledge of budgeting and financial management
• A customer-focused attitude with a problem-solving mindset
• Ability to work flexible hours, including weekends and holidays What We Offer:
• Competitive salary
• Opportunities for growth and development
• A supportive and friendly team environment
• Employee discounts on all food and drinks
• A chance to be part of a well-loved community café