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Job Title – Administration Assistant (Staff Scheduler) Location – Cumbernauld Hours – 40 hours per week plus 1 in 3 Saturdays As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. The role of Administration Assistant is a key hire for Optical Express, the team ensures our professional staff are appropriately scheduled in line with business and patient demands. The main aspects of the role - • Maintaining the Optometrist database, • Ensuring full optimisation of the Optometrists within the region, • Ensure holidays are approved in a timely manner, • Assisting client relationship management with the Self Employed Optometrist network to ensure ability to fill gaps at short notice, • Regular communication to the regional team to ensure optimisation of the Optometrists, • Commercially minded with a common sense, pro-active and flexible approach to work, • Excellent knowledge of Microsoft Office including Word, Excel and Outlook, • General administration, • Communicate effectively with senior Managers and qualified professional healthcare providers What we need from you - • A willing to learn attitude, • Excellent organisational skills, • Meticulous attention to detail, • The skills to juggle many competing tasks simultaneously, • Computer literate and quick learner, • Enjoy networking and be able to communicate effectively with senior level Managers and qualified professional healthcare providers, • Successful candidate would need to have excellent commination skills and be able to work on their own initiative as well as part of a team., • Saturday cover (1 in 3) is essential to the role. What’s in it for you? - • Competitive salary, • Free or discounted optical products/procedures, • Free Parking, • Cycle to work scheme, • Career progression Please apply now by uploading your CV.

Job Title: Payroll Office Assistant Location: Cumbernauld Work Pattern: Full time - Monday-Friday, Fully Office Based About Optical Express Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. We are seeking a detail-oriented and organised Payroll Office Assistant to join our team. The successful candidate will provide administrative support to the payroll department, assisting with weekly expense runs, managing employee details, processing new starts and leavers, handling both electronic and paper filing, and answering phone inquiries. This is an excellent opportunity for someone looking to build a career in payroll administration while ensuring smooth and accurate operations. Key Responsibilities: • Assist with processing weekly expense runs, ensuring timely and accurate submission of expenses., • Support the processing of changes to employee details, including address, bank information, and tax details., • Manage electronic and paper filing of payroll documentation, ensuring all records are kept up-to-date and compliant with company policies., • Coordinate and process information related to new hires and employee leavers, including preparation of documentation and payroll updates., • Answer incoming phone calls, address queries, and direct calls to appropriate team members as needed., • Assist with any other payroll-related administrative tasks, as required by the payroll department. Key Requirements: • Previous experience in an office or administrative role, ideally with exposure to payroll or HR functions., • Strong attention to detail with a high degree of accuracy., • Excellent organisational and time management skills., • Good communication skills, both written and verbal., • Ability to handle confidential information with integrity and discretion., • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable with digital filing systems., • Ability to work efficiently in a team-oriented environment. What’s in it for you? • An industry leading salary, • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme, • Free Parking Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Job Title: Senior Quality Assurance Manager Department: Quality (BFSI) Management Responsibility for: Quality Assurance Assessors Travel Required: Yes - Infrequent Reports to: Head of Quality and Operational Excellence - BFSI Location: WAHA/Glasgow Contract Type: Permanent Position: Senior Quality Assurance Manager Key responsibilities include: • Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process, • Manage the quality and auditing-process and reporting, leading a team of quality specialists, • Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers, • Own weekly calibration sessions to ensure consistency among quality specialists, • Compile and distribute quality reporting in a standard global format, • Drive requirements for technical quality and auditing solutions, including tools and automated reporting, • Document and publish quality processes, • Act as a key stakeholder in maintenance and update of associate-facing resource material, • Provide clear insight into performance drivers and the levers which impact performance, • Liaise with Operations on coaching and areas for improvement, • Prepare reports and analysis, including relevant analyses versus prior periods and forecasts and associated risk/opportunities, • Learn and apply new tools, to help expand the scope beyond customer experience and improve product quality, • Drive improvement initiatives from conception through implementation, • Drive the development of robust quality improvement coaching and training processes to drive continuous improvement, • Liaise with the TP Business teams globally to learn and implement best practice and to drive customer and performance improvements Qualifications & Experience • Worked in a Quality Manager role within the past 6 months (preferable), • Minimum of 3-4 years’ experience in BFSI preferably with specific experience of consumer duty requirements, • Previous experience in creation, implementation and maintenance of Quality Management Programs with proven qualitative results, • Lean Six Sigma Yellow Belt (advantageous) Skills & Attributes • The ideal candidate will have deep understanding of the obligation on FS businesses to meet FCA consumer duty standards, • Comfortable in a fast-paced, multi-tasked, high-energy environment. They are a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations, • Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives, • Good project management skills and experience, • Ability to deep dive/analyse customer related data and draw conclusions leading to improvement initiative recommendations, • Superior judgment, diplomacy and tact, • Demonstrated ability to drive process changes and improvements, • Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners), • Goal driven, target orientated, able to step back and look at the bigger picture, • Experience in writing documentation and standard operating procedures, • Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint, • Professional approach to working with colleagues at all levels, • Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills, • Motivated to work on own initiative, • Excellent interpersonal and communication skills, • Proven ability to make and implement decisions, • Proven ability to influence change at all levels as appropriate

Job Title – Professional Services Coordinator (Staff Scheduler) Location – Cumbernauld Hours – 40 hours per week plus 1 in 3 Saturdays As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. The role of Administration Assistant is a key hire for Optical Express, the team ensures our professional staff are appropriately scheduled in line with business and patient demands. The main aspects of the role - • Maintaining the Optometrist database, • Ensuring full optimisation of the Optometrists within the region, • Ensure holidays are approved in a timely manner, • Assisting client relationship management with the Self Employed Optometrist network to ensure ability to fill gaps at short notice, • Regular communication to the regional team to ensure optimisation of the Optometrists, • Commercially minded with a common sense, pro-active and flexible approach to work, • Excellent knowledge of Microsoft Office including Word, Excel and Outlook, • General administration, • Communicate effectively with senior Managers and qualified professional healthcare providers What we need from you - • A willing to learn attitude, • Excellent organisational skills, • Meticulous attention to detail, • The skills to juggle many competing tasks simultaneously, • Computer literate and quick learner, • Enjoy networking and be able to communicate effectively with senior level Managers and qualified professional healthcare providers, • Successful candidate would need to have excellent commination skills and be able to work on their own initiative as well as part of a team., • Saturday cover (1 in 3) is essential to the role. What’s in it for you? - • Competitive salary, • Free or discounted optical products/procedures, • Free Parking, • Cycle to work scheme, • Career progression Please apply now by uploading your CV.

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at ___ To learn more about Calex, please visit our website at Job Summary We are currently seeking to recruit a Technical Training Lead at Henry Ford Academy in Scotland. Ford UK is seeking a dedicated and experienced Technical Training Lead to spearhead the delivery and coordination of Apprenticeship and Adult Technical training at the Henry Ford Academy Scotland. This pivotal role is central to Ford UK's commitment to talent development, focusing on delivering manufacturer-specific technical training to apprentices and experienced dealer technicians across the Ford UK dealer network. You will ensure high-quality, relevant training that translates directly into improved dealer performance and customer experience. Key Responsibilities: • Lead and deliver a blend of in-person and virtual technical training courses. These courses will cover workshop automotive diagnostic and repair procedures for a diverse audience of technicians and delegates across all levels within the Ford UK dealer network., • Research the latest vehicle technologies to enhance training content, identifying essential and supplementary knowledge relevant to the UK market. Collaborate with the Development Team to maintain high standards and integrate research findings into the curriculum., • Foster a supportive and engaging learning environment, encouraging questions, knowledge sharing, and utilising diverse teaching methods, including hands-on and instructor-led approaches., • Ensure training delivery, assessment, and reviews align with agreed Apprenticeship Delivery Frameworks and UK education/skills standards. Maintain accurate records of apprenticeship progress and coaching interventions., • Build and maintain strong relationships with delegates, the Ford UK dealer network, Ford Specialists, Ford of Britain teams, FCSD, and the wider Ford UK Academy team to deliver effective training services. Work with key stakeholders and clients to align training with business needs., • Contribute to the internal quality assurance of Ford UK technical training programs. Regularly review delegate and dealer feedback, implementing corrective actions and improvements., • Support the Head of Learning & Development in demonstrating a tangible Return on Investment (ROI) of training to the Ford UK Dealer Network and Ford of Britain Training Manager., • Regularly assess and refine career pathways for key technical job roles, ensuring all critical learning objectives are met., • Support the development of manufacturer's trainer materials and guides using desktop publishing and office IT systems. Collaborate with Digital and LMS departments to ensure an accurate and effective blended learning platform for the dealer network., • Actively promote technical training programs to ensure continued business growth and delegate placements., • Deliver an agreed number of training days annually for adult and apprentice technical training., • Collaborate with Apprentice Operations and Learning Performance Teams to ensure a consistent schedule of courses., • Meet Ford UK standards and Henry Ford Academy KPIs., • Support robust evaluation processes to demonstrate improved personal and business performance post-training., • Provide expert support and coaching to the technical training team., • Deliver "Train the Trainer" (T3) events as required., • Create and agree on customer communications to promote courses to the Ford UK dealer network., • Brief the wider Ford UK Academy team, especially the Learning Performance team, to confidently advise customers on appropriate training routes., • Maintain accurate and informative course brief documentation., • Act as a passionate advocate for the Ford UK Henry Ford Academy and the Ford Brand., • Proven experience in training delivery and design, evidenced by a recognised training qualification (e.g., TAP, CITP) or multiple years of experience in technical training roles., • Strong automotive background, with mid-level experience in training design and delivery within a dynamic environment. A strong preference for experience within the UK automotive industry, particularly with Ford products and technologies., • Experience in a Service Technician environment with detailed knowledge of vehicle systems/Ford Systems and technical knowledge, including high voltage systems (advantageous)., • Experience delivering technical apprentice programs, including associated administration and assessments., • Ability to assess the competence of workshop technicians in line with external awarding body guidelines., • Experience with digital learning solutions and understanding of tangible ROIs for training., • Proven experience in managing stakeholders at various levels., • Strong proficiency in written English and grammar. IT literate with working knowledge of multimedia design and publishing software and the Microsoft Office suite. Excellent communication (written, verbal, visual) and presentation skills., • Valid, clean driving license and willingness to travel to regional sites., • Experience in producing training needs analysis, accreditations, and assessment architecture., • Expert knowledge of training design and delivery processes., • Clear understanding of the Aftersales customer experience environments., • Thorough grasp of the latest developments in the UK motor industry, retailing, and training sectors., • Demonstrable creativity and innovative approach to solutions., • Strong ability to work with blended learning solutions., • Excellent organisational skills., • Ability to lead and motivate a team of technical Trainers., • Ability to understand and act upon directives, challenge the norm, empathise, and influence., • Ability to build and develop effective professional relationships. We are looking for an individual who aligns with our company core values: • Caring & Supportive, • Open & Honest, • Welcoming & Inclusive, • Collaborative & Inspiring, • Enjoyable & Rewarding, • Flexible & Adaptable, • Accountable & Reliable Salary & Benefits: £42,000 dependent on experience, Car / Car Allowance, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent / Full Time Working Hours: Monday to Friday / 40 hours per week Place of Work: Your main place of work will be Eurocentral based in Motherwell (ML1) but regular travel to Daventry and Ford dealer sites will be required Pre-employment Checks: Calex will undertake the relevant/standard employment checks with all successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment: The successful candidate will be employed by Calex UK (___). Visa Sponsorship: Although Calex UK is on the ___, there is not an opportunity of sponsorship for this specific role. • Deadline for applications: 9th October 2025, • Pre-screen interviews (Virtual): 15th October, • In person Interviews (Scotland Training Centre): 22nd October

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