Mystery shopping jobs in GlasgowCreate job alerts

Job Ref: DAL5269 Branch: Clayton Hotel Glasgow Location: Clayton Hotel Glasgow, Glasgow Contract type: Permanent Hours: Full Time Shift pattern: Nights Posted date: 29/06/2026 Closing date: 29/07/2026 Night Manager Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group! Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels 30% off rate for your Friends & Family Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme. Cycle to Work Scheme/Transport Schemes Pension access (Ask your HR Manager for local pension information) Development Opportunities through our Dalata Academy- support your career journey Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Job: Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service Guest relations Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid Performed front Office duties, including running the night audit report and check-in and checking out guests Managing the team of Night Porters and their nightly tasks Food & Beverage service at night Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards. Lead and develop the Night team, making sure that they become prepared for the next step in their career. Contribute to the strategic running of the hotel. What You Will Need: 2 -3 years in a similar night or reception role Excellent knowledge of the hotel business Previous hospitality experience is essential Good computer skills and knowledge of Opera is Knowledge and experience of using the Brilliant electronic front office system Excellent skills in People leadership and development. Excellent organisational skills and the ability to oversee & delegate work to others. A warm, friendly and approachable personality when dealing with fellow staff and guests. The ability to work on their initiative, as well as being capable of working as part of a team About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. At Clayton Hotel Glasgow, everything we do is a little more personal. Whether that's getting to know you a little more or in the small gestures that make your stay that bit more memorable. We're always dedicated to experiences that are all about you. Located on the banks of the River Clyde, a short stroll from Buchanan Street shopping district, Glasgow Science Centre and OVO Hydro and Scottish Events Campus it's a place with everything from food, culture and entertainment. With excellent transport links right on our doorstep, Clayton Hotel Glasgow is the perfect base to connect across the city. TPBN1_UKCT