E-Commerce & CRM Executive
hace 11 días
Leavesden Green
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are\n At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our mission is to inform, engage, and transport audiences to new worlds. \n Join us and discover career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive! \n Our studios are among the world’s leading motion picture and television production facilities. The magic happens in our Studio Operations group, which includes: \n\n • Soundstage and backlot set rentals\n, • Events and design\n, • Culinary and construction\n, • Landscaping and much more!\n\n Whether hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for memorable experiences. Your Opportunity\n We are on the lookout for a proactive E-Commerce & CRM Executive to join our e-commerce marketing team at Warner Bros. Tours and Retail. This is your chance to take ownership of our CRM program across the UK, US, and Japan Harry Potter Shop storefronts, focusing on hands-on email marketing and the customer lifecycle. \n If you’re passionate about CRM, excited about the Harry Potter franchise, and eager to build something meaningful, we want to hear from you! Your Role Accountabilities\n\n • Build, schedule, and maintain email campaigns, customer flows, and lists in Salesforce Marketing Cloud across three international markets.\n, • Own and optimize automated customer journeys, including welcome, abandonment, post-purchase, win-back, and restock communications.\n, • Support campaign execution for product launches, promotions, and paid media activity, including approximately one CRM send per week.\n, • Monitor campaign performance, maintain reporting dashboards, and use engagement data to identify actionable improvements.\n, • Coordinate with internal teams, including the Harry Potter Fan Club team, and external partners for timely campaign delivery.\n, • Collate and coordinate marketing assets across the website, CRM, paid channels, and global marketplaces.\n, • Support Amazon advertising across the UK, US, and Japan, including campaign planning, briefing, asset delivery, and performance reporting.\nQualifications & Experience\n\n, • Hands-on experience building and scheduling email campaigns, ideally using an enterprise-level CRM platform such as Salesforce Marketing Cloud, Klaviyo, Braze, Bloomreach, or Dotdigital.\n, • Working knowledge of HTML, with the ability to build or edit email content beyond drag-and-drop functionality.\n, • Comfortable analyzing campaign performance, maintaining dashboards, and using Excel functions like pivot tables to identify actionable insights.\n, • A genuine interest in CRM, customer lifecycle marketing, e-commerce, and effective customer communications.\n, • Proactive and confident in coordinating campaigns and smaller projects while collaborating with internal teams and external partners.\nWorking Conditions\n This role is offered as a Hybrid work model, combining remote and in-office work, in line with our current company policy and to be agreed upon with your Line Manager. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs. How We Get Things Done\n At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview! Championing Inclusion at WBD\n Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category. \n If you’re a qualified candidate with a disability and require adjustments during the application or recruitment process, please refer to our accessibility page for guidance on submitting your request.