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Job Title: Complex Complaints Coordinator Location: Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow) Contract Type: Temporary – Initially for 3 months, with potential for extension Working Hours: Monday to Friday, 36 hours per week Work Arrangement: Office-based Pertemps Recruitment Partnership is currently recruiting a dedicated and detail-focused Complex Complaints Coordinator to join the Housing team at the London Borough of Harrow. This temporary role offers a competitive hourly pay rate of £19.62 – £21.23 (PAYE), along with access to high-quality training, strong opportunities for career progression, and 21 days of annual leave (excluding bank holidays). Key Responsibilities: • Take the lead in coordinating complex and/or multi-issue complaints and cases, collaborating with colleagues across housing services and, where necessary, other council departments, in line with relevant policies and legal frameworks., • Chair meetings and case reviews involving complex or cross-service complaints., • Carry out on-site visits to homes and estates when appropriate., • Ensure effective management and timely responses to Housing Ombudsman cases, meeting all statutory and policy-related requirements., • Oversee and respond to Local Government & Social Care Ombudsman cases within required timeframes and ensure full compliance with any directives., • Promote compliance with the standards set by both the Housing Ombudsman and the Local Government & Social Care Ombudsman., • Foster a culture of customer service excellence and continuous improvement in complaints handling across the team., • Identify, recommend, and implement innovative complaint resolution methods Candidate Requirements: • Knowledge of social housing and/or local government frameworks., • Understanding of statutory obligations set by the Housing Ombudsman., • Familiarity with the requirements of the Local Government & Social Care Ombudsman., • Proven experience handling and resolving complex or multi-faceted complaints, preferably within a housing or public service context., • Strong communication skills across various formats and tailored for different audiences. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting

Senior Project Support Engineer Hounslow: Full time on- site Rate: INSIDE IR35, competitive based on experience Duration: Initial 6 months + Looking for an experienced SPSE, the desired candidate will be responsible for managing and delivering the implementation of various structured cabling IT & Infrastructure projects across the site. Prior experience as a senior project engineer, with detailed knowledge of overseeing the installing of structured cabling, physical infrastructure, and active network equipment is essential for this role. SMSTS/CSCS/ECS are required for the role (eligibility can be considered) Summary • Manage H&S of site works, • Produce and maintain Project Plans, • Produce RAMS for installation activities, • Produce job packs and provide detailed information for internal engineers to complete surveys/installation works, • Ensure responsibilities under CDM regulations as Principal Designer, Principal Contractor, or Contractor are discharged effectively, with a focus on site management and activity reporting. Ensure all works are carried out in line with the directions/stipulations laid out within the Construction Phase Plan (CPP), • Undertake operational inspections to ensure safe working practices are being adhered to and maintained, • Liaise with all required internal and external stakeholders to effectively obtain: Permit approvals, Project Requirements, Approvals/permissions for works to proceed, • Contractor management of 3rd party suppliers, • Collaborate with the Design team, • Design assurance (checking the implementation adheres to the design), • Identify and highlight both H&S and implementation risks/issues to the Project Manager in a timely manner, • Quality assurance (ensuring installation works are installed to the correct standard), • Maintain awareness of the critical operational environment in either Rail or Aviation, • Contribute to process improvements Qualifications Clear knowledge and experience of delivering IT infrastructure projects within challenging operational environments and with multiple stakeholders • Management of cabling and physical infrastructure installation in challenging environments. Preferably has experience working in a Principal Contractor role, • Preferably has experience in rail or aviation, live high stakes environments, • Preferably has knowledge of network infrastructure, • Preferably has knowledge of MPLS solution rollouts or similar, • Can demonstrate knowledge of successfully managing a team, • Aviation or Rail experience is preferable but not essential, • Has a working knowledge of CDM 2015

level= is excited to partner with The Football Association (The FA) to run a fair, anonymised recruitment process for this apprenticeship. The FA is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year. The FA believes football has the power to unite communities, promote wellbeing, and inspire positive change. With UEFA EURO 2028 on the horizon, the apprenticeship programme offers an entry into a rewarding career at The FA and an excellent opportunity to develop skills and gain experience within a supportive, inclusive and diverse organisation. HR Support Apprentice Role Purpose: Are you curious about how people teams work behind the scenes to make organisations tick? Do you want to build a career in HR and learn how to support people from the moment they apply for a job right through to their last day? This HR Apprenticeship is a hands-on role in a fast-paced, friendly team at The FA. You'll work alongside experienced HR professionals, get exposure to different areas of HR (like onboarding, systems, recruitment, and learning & development), and play a real part in helping them support their people at The FA. This is more than admin, it's about learning how great people practices help organisations thrive. You'll roll up your sleeves, try new things, and gain experience across the full employee journey. You will be employed on a two year fixed term contract, and will study towards a Level 3 HR Support qualification with CMS Vocational Training. You will be contractually based at Wembley Stadium. HR Support Apprentice Key Accountabilities: • Supporting onboarding tasks for new starters (right to work checks, background checks, systems access)., • Helping the HR team manage the shared inbox and respond to employee queries., • Updating trackers and internal systems to keep employee records accurate and up to date., • Learning how to use our HR software and assisting on impactful projects., • Helping to prepare contracts or update employee information (with support)., • Shadowing and supporting the recruitment and learning teams during busy periods (e.g. helping book interviews or training events)., • Creating and improving internal documents and guides for colleagues., • Working closely with your line manager, HR Coordinators and other team members to learn, ask questions, and grow your confidence., • Executes additional tasks as required in order to meet FA Group changing priorities., • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained. To be eligible you must meet the following criteria: • Live within England and have lived within the UK for the last 3 consecutive years., • Must not be in full time education at the start of your apprenticeship., • Must be at least 16 years of age., • If aged 16-18 you will need to have maths and English at grade 4/C and have the certification for this. If not, you will need to sit Functional Skills Level 2 as part of the programme., • Must not hold a similar or higher qualification in the same area of study. What The FA are looking for? This is a developmental role, so the FA do not expect you to have HR experience. Instead they are looking for someone who is: • Genuinely interested in a career in HR and people-related work., • Eager to learn and open to trying new things., • Able to stay organised and adapt to changes in priority., • Comfortable asking questions and taking feedback., • A great team player with good communication skills., • Curious, detail-focused, and not afraid to own up to mistakes and learn from them., • Happy working with data, documents, and systems., • Discreet, you'll be working with confidential information., • Experience with Word and Excel is helpful, but they'll support you to build your digital confidence if needed You may be surprised to know that being a football fan is not a prerequisite of working for the FA. What's more important is your passion, interest and commitment to the varied work that we do, and the goals that we are aiming to achieve. Benefits: • A 'Thank You Day' of additional leave on top of your 25-day annual leave allowance with extra leave for volunteering., • Free lunches and parking at Wembley Stadium and St. George's Park., • A host of internal events to connect with your colleagues and learn., • Employee Resource Groups, such as Ethnicity and Pride., • Free private healthcare., • Staff pitch days on the hallowed turf at Wembley Stadium, when the Grounds Team let us!, • Specialist mental health and wellbeing support all season round., • A wide range of discounts on products and services through our benefits portal., • An employee contributory pension scheme., • Priority ticket access to exciting events at Wembley Stadium., • Hybrid working How to apply (run by level=) We're partnering with The FA to run a fair, anonymised process. We (level=) manage the application portal; The FA makes the hiring decisions. • Register your interest (CV only): Upload your CV by Friday 26 September 2025, 12:00 (BST)., • CVs are used for contact/eligibility only. Reviewers won't see your name or CV during scoring., • Receive the Candidate Pack: Within 48 hours you'll get the Apprenticeship Candidate Pack (role details, timelines, and how to complete the next steps). Check junk/spam if needed., • Complete the anonymised work sample tasks: Submit answers by Monday 29 September 2025, 12:00 (BST)., • All responses are reviewed anonymously against the same criteria., • Interviews: Week commencing Monday 27 October 2025.

Face-to-Face Interpreter Hounslow.Competitive Rates (Details on Request).Language Line Solutions is one of the UK's market-leading Language Service Providers, delivering face-to-face interpreting services to police forces, NHS Trusts, local authorities, schools, and commercial clients both in the U

Face-to-Face Interpreter Hounslow.Competitive Rates (Details on Request).Language Line Solutions is one of the UK's market-leading Language Service Providers, delivering face-to-face interpreting services to police forces, NHS Trusts, local authorities, schools, and commercial clients both in the UK

Job Description Face-to-Face Interpreter Hounslow Location:TW3 3EB Salary:Competitive Rates (Details on Request) Languages: Dari About Us Language Line Solutions is one of the UK's market-leading Language Service Providers, delivering face-to-face interpreting services to police forces, NHS Tru

Job Description Face-to-Face Interpreter Hounslow Location:TW3 3EB Salary:Competitive Rates (Details on Request) Languages: Dari About Us Language Line Solutions is one of the UK's market-leading Language Service Providers, delivering face-to-face interpreting services to police forces, NHS Tru