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Customer Excellence Manager£29.38 per hour | Coventry | 13-week temporary contract | Start date: ASAP | Basic DBS requiredYour new companyYou will be joining a forward-thinking housing provider on a 13 week basis initially. The organisation is committed to delivering exceptional customer experiences and is undertaking a key period of transition while they recruit permanently for this position. They are seeking an experienced Customer Excellence Manager to lead customer-focused improvement activity and ensure customers remain at the centre of service design, decision-making, and operational performance. Your new roleAs the Customer Excellence Manager, you will lead a team of Customer Excellence Leads, ensuring the customer voice is championed across all levels of the organisation. You will take ownership of customer journeys, ensuring every interaction reflects the organisation's commitments and provides a seamless, safe, and valued experience.Your role will include: • Leading, coaching, supporting, and developing Customer Excellence Leads, including recruitment, inductions, 1-to-1s, and performance management., • Monitoring team outputs to ensure performance objectives and targets are met., • Creating and maintaining quality frameworks, processes, procedures, and management documentation., • Collaborating with operational teams to analyse customer journey data, identify pain points, and drive continuous improvement., • Facilitating root-cause analysis and improvement workshops using recognised methodologies such as PDCA, Lean, or Six Sigma., • Producing customer journey maps, internal processes, and improvement plans to remove waste and enhance service quality., • Supporting the design of inclusive, accessible customer channels across digital, phone, and face-to-face interactions., • Leading and managing change initiatives, ensuring policies and procedures remain current and compliant., • Preparing reports, presentations, case studies, and communications that demonstrate the value of improvement activity., • Building strong relationships across the organisation and externally, ensuring customer insight and feedback drives service prioritisation., • Chartered Institute of Housing Level 3 qualification or equivalent Level 6 degree., • Experience using continuous improvement tools or frameworks such as PDCA, Lean, or Six Sigma., • Proven experience managing customer experience or continuous improvement teams and leading end-to-end projects., • Strong leadership capability with the confidence to influence and engage senior stakeholders., • Demonstrated ability to work cross-functionally to deliver improvements from concept to implementation., • Sector-specific knowledge and leadership experience, ideally within housing or a similar customer-focused service environment., • Ability to travel between office locations and community-based venues as required. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new companyWe are recruiting on behalf of the well-respected Housing Association, a leading social housing provider known for delivering safe, sustainable, and well-supported communities. Orbit is dedicated to improving the quality of life for its residents and will be seeking a Housing Officer to support tenants across the Coventry, Nuneaton & Leamington Spa area. Your new roleAs a Housing Officer, you will be responsible for delivering high quality tenancy and estate management services while acting as a trusted and visible presence within the community. You will work directly with residents to resolve tenancy issues, support vulnerable households, respond to reports of antisocial behaviour, and ensure estates are safe, compliant, and well maintained.You will manage your own patch independently, carrying out home visits, conducting property and estate inspections, overseeing fire safety actions, and coordinating repairs or follow-ups with contractors. The role will also require you to work closely with external agencies, community groups, and statutory partners-representing the organisation in multi-agency meetings such as MARAC or MAPPA when required.This is a dynamic, community-based position where flexibility is essential. You will work between 8am and 8pm Monday to Saturday, including one evening per week, one weekend day per month, and occasional out-of-hours support. At least three days each week will be spent out on your patch. What you'll need to succeedTo succeed as a Housing Officer, you will need strong communication and problem-solving skills, with the ability to engage sensitively and professionally with tenants from diverse backgrounds. Experience in social housing, tenancy management, property services, or similar environments is highly desirable. You should have an understanding of housing legislation, safeguarding responsibilities, tenancy enforcement, and antisocial behaviour processes.You must be confident working independently, managing competing priorities, and maintaining accurate records. Strong organisational skills, attention to detail, and proficiency with IT systems such as Outlook, Word, Excel, and mobile applications are essential.This role requires a high level of compliance and safety awareness, including the ability to identify risks, manage safeguarding referrals, perform estate inspections, and ensure appropriate use of PPE.A full UK driving licence and business insured vehicle are essential due to the travel requirements. Candidates who hold, or wish to work towards, a Level 3 Housing qualification (CIH or Ofqual-regulated) will be at an advantage. An Enhanced DBS is required. What you'll get in returnIn return, you will receive a competitive hourly rate of £25 per hour (Umbrella pay), inclusive of holiday allowance on a PAYE basis. You will join a respected housing provider where your work will have a meaningful and lasting impact on residents and communities across the area. This is a rewarding opportunity to take on a varied, community-focused role with real purpose. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company Description Macquarie Built Carpentry Contractors are a group of 3, highly dedicated teams of 10 carpenters who are committed to delivering the highest standards of workmanship on all the projects that we work on. From our Head Quarters in Birmingham, and our satellite offices in Bradford, and London, we can cover large parts of the UK as required. Our Northern Teams from our Bradford office cover: Glasgow and Edinburgh, down to Sheffield, and Liverpool to Scarborough. Our Birmingham teams from our HQ cover: Telford to Nottingham and Nottingham to Oxford And our London Teams cover: Central London and surrounding as well as the Southeast. So a WIDE area covered. We have high standards when it comes to communication and customer service, while keeping our prices competitive within the industry. Macquarie Built Carpentry Contractors LTD is made of Four specialist sides, and the teams can crisscross between them depending on skillsets needed. Macquarie Built Residential Carpentry Contractors: Under our residential side, we cover: New Build Housing, Timber Framing and Kit Sets (with foundation works), Social Housing Contracts, and private customers homes (including bespoke projects such as Decking, and TV Media walls as well as home extensions (with all foundation works)) Macquarie Built Commercial Carpentry Contractors: Under our commercial team, we cover: University maintenance contracts (all carpentry works, including fire door remedial works), School and Hospital Maintenance works, retail fit out works (your Costa’s, Zizzi’s, Next Home etc) as well as warehouse and office fit out and renovation work’s. Macquarie Built Timber Frame: Our Timber frame teams are time served, crews with experience in framing having done Kits from the likes of Scot frame, Low field Timber Frame, and Oregon Timber Frame. Our lead carpenters are from New Zealand, and have time served and experienced in the American/ Australian Stick built framing, and are able to lead the crews from start to finish. With Macquarie Built Carpentry Contractors as your timber framers, we don't just do the framing, we are with you from the foundations right up to the last door handle. So, we do the shutting and form works for the concrete slab, the erecting of the kits, and all the joinery works internals right up to finished project.. so thats what sets us apart from other erectors. If you work with us we are with you for the journey to your finished project.. not just the frames. It all starts with a conversation. Macquarie Built Fire Door Installations: We currently have 3 fire door teams across the country that can both supply and fit, as well as do labour only when doing our fire door installs. We have a range of suppliers we use, however if we supply, then the doors would need to be paid for up front when the job is priced, but we can pickup and deliver if needed. We MAINLY work on commercial works, for our bigger clients such as Warwick and Birmingham Universities, shop fits etc.. but can if needed cover the smaller contracts to like social housing and our smaller customers. All the Teams come BM Trada registered, and have been registered on the approved bodies and going for a long time, and as such unto speed with all the current codes and standards the industry requires. Andrew and James, our lead Carpenters, post regularly on the fire door groups and are active members in any fire door group discussions and are also our teams point of contact. So as you can see, we have a raft of carpentry skills, with each of our carpentry teams coming from a range of areas of the Carpentry and Joinery industry, so depending on your type of job, we have a team to suit your needs. So Macquarie Built Carpentry Contractors Ltd specializes in delivering high-quality carpentry services to a wide range of projects, including timber frame structures, shop fittings, new build homes, and social housing developments. Based in Birmingham, Bradford and London, we pride ourselves on craftsmanship, professionalism, and attention to detail. Our company fosters a collaborative and supportive work environment, ensuring that all team members have the resources they need for success. With a commitment to excellence, we work with experienced individuals and organizations to achieve exceptional results and should you wish to work with us, we will be with you from start to finish on all the jobs we take on. Role Description We are seeking Qualified Carpenters to join our teams, and to build connections with the following contractors to increase our work load: Timber Frame Gangs, Shop Fitting Contractors, New Build House Builders, and Social Housing Associations as well as office/university refurb contractors. This is a full-time on-site role located across the country, Responsibilities include performing professional carpentry work, collaborating with the teams, lead carpenters and the Director on various projects, and maintaining VERY high standards of safety and quality. All carpenters will utilize various hand and power tools. Must be able to do and be experienced in 1st and 2nd fix Carpentry, timber framing, Shopfitting and have high quality standards when it comes to finish works, and must contribute to the timely completion of diverse construction projects with in the allocated times. We are not just looking to meet clients expectations, or to go above, we are looking to exceed their expectations and then some.. and that means going the extra mile, and being there from start to finish from the ground up, and exceeding in customer service no matter what site your on be it new build of a customers home. We ALL work as a team, and even the director chips in. work well and hard.. and there are rewards and perks to be had, one being a BIG on for the top performing team at the end of the year! All shall be revealed. So work hard and you will be looked after! you also need to be a team player and work well in a team.. goes with out saying, but we do like to have a laugh and have fun.. but also work hard to. Qualifications . CSCS Blue or Gold . NVQ 2 or 3 or equivalent in the trade (Kiwis among us, we will take NZQA 4 or above and LBP) . BM Trada Registered .Timber framing qualifications and tickets a must to. (More info on our SUBCONTRACTOR EOI form under the careers tab on our website, please fill that form out) Thanks. You also need to have: • Proficiency in Carpentry, including both framing and finish carpentry tasks, • Knowledge and experience with Power Tools and Hand Tools in construction and carpentry, • Familiarity with Timber Framing techniques and practices, • Commitment to meeting deadlines while ensuring quality workmanship, • A VERY Strong understanding of workplace safety and ability to follow safety protocols, • Ability to work both independently and as part of a team (as thats what we are), • Relevant certifications in carpentry or experience in construction are highly beneficial, and needed.

Temporary contract in Coventry as a full time Junior IT Support Officer Your new company You will be joining a well respected Housing Association during a period of significant growth. As the organisation undertakes large scale recruitment within its Customer Experience team, there is an increased need for reliable IT support to ensure new starters are equipped and operational from day one. You will be part of a fast‑paced, supportive environment that values high‑quality service and efficient operations. Your new role As a Junior IT Support Officer, you will play a key role in supporting the onboarding and equipment needs of new staff across the organisation. You will be responsible for administering and issuing new IT equipment, managing the return of devices, monitoring stock levels, and ensuring accurate records are maintained. The role may also involve setting up new starter accounts and logins to ensure smooth access to systems. This is a hands‑on position ideally suited to someone with hardware support experience and a proactive, organised approach. What you'll need to succeed To excel in this role, you should have experience handling IT hardware, including device setup, troubleshooting, and equipment management. Strong organisational skills and attention to detail are essential, particularly when tracking stock and managing high volume equipment requests. You will need to feel comfortable working fully on site in Coventry and able to thrive in a busy environment with frequent onboarding activity. A positive attitude, willingness to learn, and a customer‑focused approach will help you succeed. What you'll get in return You will receive a competitive hourly rate of approximately £14 per hour plus holiday allowance on an approximate 6-month contract. This role offers valuable hands‑on IT experience within a supportive organisation, making it an excellent opportunity to develop your technical skillset and gain exposure in a busy, fast moving housing association environment. Working on site at Garden Court office, Coventry, you’ll be part of a team that plays a vital role in supporting business operations and new starter success. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4772032

Company Description Macquarie Built Carpentry Contractors are a group of 3, highly dedicated teams of 10 carpenters who are committed to delivering the highest standards of workmanship on all the projects that we work on. From our Head Quarters in Birmingham, and our satellite offices in Bradford, and London, we can cover large parts of the UK as required. Our Northern Teams from our Bradford office cover: Glasgow and Edinburgh, down to Sheffield, and Liverpool to Scarborough. Our Birmingham teams from our HQ cover: Telford to Nottingham and Nottingham to Oxford And our London Teams cover: Central London and surrounding as well as the Southeast. So a WIDE area covered. We have high standards when it comes to communication and customer service, while keeping our prices competitive within the industry. Macquarie Built Carpentry Contractors LTD is made of Four specialist sides, and the teams can crisscross between them depending on skillsets needed. Macquarie Built Residential Carpentry Contractors: Under our residential side, we cover: New Build Housing, Timber Framing and Kit Sets (with foundation works), Social Housing Contracts, and private customers homes (including bespoke projects such as Decking, and TV Media walls as well as home extensions (with all foundation works)) Macquarie Built Commercial Carpentry Contractors: Under our commercial team, we cover: University maintenance contracts (all carpentry works, including fire door remedial works), School and Hospital Maintenance works, retail fit out works (your Costa’s, Zizzi’s, Next Home etc) as well as warehouse and office fit out and renovation work’s. Macquarie Built Timber Frame: Our Timber frame teams are time served, crews with experience in framing having done Kits from the likes of Scot frame, Low field Timber Frame, and Oregon Timber Frame. Our lead carpenters are from New Zealand, and have time served and experienced in the American/ Australian Stick built framing, and are able to lead the crews from start to finish. With Macquarie Built Carpentry Contractors as your timber framers, we don't just do the framing, we are with you from the foundations right up to the last door handle. So, we do the shutting and form works for the concrete slab, the erecting of the kits, and all the joinery works internals right up to finished project.. so thats what sets us apart from other erectors. If you work with us we are with you for the journey to your finished project.. not just the frames. It all starts with a conversation. Macquarie Built Fire Door Installations: We currently have 3 fire door teams across the country that can both supply and fit, as well as do labour only when doing our fire door installs. We have a range of suppliers we use, however if we supply, then the doors would need to be paid for up front when the job is priced, but we can pickup and deliver if needed. We MAINLY work on commercial works, for our bigger clients such as Warwick and Birmingham Universities, shop fits etc.. but can if needed cover the smaller contracts to like social housing and our smaller customers. All the Teams come BM Trada registered, and have been registered on the approved bodies and going for a long time, and as such unto speed with all the current codes and standards the industry requires. Andrew and James, our lead Carpenters, post regularly on the fire door groups and are active members in any fire door group discussions and are also our teams point of contact. So as you can see, we have a raft of carpentry skills, with each of our carpentry teams coming from a range of areas of the Carpentry and Joinery industry, so depending on your type of job, we have a team to suit your needs. So Macquarie Built Carpentry Contractors Ltd specializes in delivering high-quality carpentry services to a wide range of projects, including timber frame structures, shop fittings, new build homes, and social housing developments. Based in Birmingham, Bradford and London, we pride ourselves on craftsmanship, professionalism, and attention to detail. Our company fosters a collaborative and supportive work environment, ensuring that all team members have the resources they need for success. With a commitment to excellence, we work with experienced individuals and organizations to achieve exceptional results and should you wish to work with us, we will be with you from start to finish on all the jobs we take on. Role Description We are seeking Qualified Carpenters to join our teams, and to build connections with the following contractors to increase our work load: Timber Frame Gangs, Shop Fitting Contractors, New Build House Builders, and Social Housing Associations as well as office/university refurb contractors. This is a full-time on-site role located across the country, Responsibilities include performing professional carpentry work, collaborating with the teams, lead carpenters and the Director on various projects, and maintaining VERY high standards of safety and quality. All carpenters will utilize various hand and power tools. Must be able to do and be experienced in 1st and 2nd fix Carpentry, timber framing, Shopfitting and have high quality standards when it comes to finish works, and must contribute to the timely completion of diverse construction projects with in the allocated times. We are not just looking to meet clients expectations, or to go above, we are looking to exceed their expectations and then some.. and that means going the extra mile, and being there from start to finish from the ground up, and exceeding in customer service no matter what site your on be it new build of a customers home. We ALL work as a team, and even the director chips in. work well and hard.. and there are rewards and perks to be had, one being a BIG on for the top performing team at the end of the year! All shall be revealed. So work hard and you will be looked after! you also need to be a team player and work well in a team.. goes with out saying, but we do like to have a laugh and have fun.. but also work hard to. Qualifications . CSCS Blue or Gold . NVQ 2 or 3 or equivalent in the trade (Kiwis among us, we will take NZQA 4 or above and LBP) . BM Trada Registered .Timber framing qualifications and tickets a must to. (More info on our SUBCONTRACTOR EOI form under the careers tab on our website, please fill that form out) Thanks. You also need to have: • Proficiency in Carpentry, including both framing and finish carpentry tasks, • Knowledge and experience with Power Tools and Hand Tools in construction and carpentry, • Familiarity with Timber Framing techniques and practices, • Commitment to meeting deadlines while ensuring quality workmanship, • A VERY Strong understanding of workplace safety and ability to follow safety protocols, • Ability to work both independently and as part of a team (as thats what we are), • Relevant certifications in carpentry or experience in construction are highly beneficial, and needed.

I'm looking for a Plumber for a project in Social Housing Properties in Coventry. This is an ongoing contract for the next 6 months The Plumber will be expected to: 1st fix plumbing on one property (install toilet, bath & sink) 2nd fix on one property (connect shower & towel rail) Take out toilet and re-connect once floor has been laid by another operative Ideally I'm looking to speak to a Plumber that has: Experience in social housing properties Plumbing 1st & 2nd fix experienceThe Plumber will NOT be expected too: Lay flooring Aqua boarding Other trades such as (Tiling, Gas, Electric, Carpentry)And in return, the plumber will receive: £300 per day Ongoing workIf you're interested in this Plumber role, then please apply online or email/call (url removed) on (phone number removed)...

IMPROVING FUTURES We’re really proud of our Repairs Team at Futures and the commitment to providing our customers with the best service possible, delivering our vision of “Providing quality homes and services for better futures”. Due to internal promotion we’re now on the hunt for a special person to join the team as Electrician. You’ll have the best support too as our Work Planners will coordinate your diary allowing you and the rest of the Repairs Team to be out there doing what you do best, putting our customer first. To be considered you’ll need to have: • NVQ level 3 in Electrical Installations & AM2 (or equivalent)., • 18th Edition of the Electrical Regulations, BS7671* would consider 17th edition., • Full clean UK, manual driving licence, • PAT testing experience and holds C&G and C&G 2377 -32 (Desirable) A few key points from our role profile: • Attend pre-arranged responsive repair appointments to carry out work or contact customers directly to make access arrangements., • Work flexibly to enable repairs to be carried out at times arranged with the customer., • Maintain material van stocks on allocated vehicle, document use when allocated to a job and replenish as necessary., • To receive repair requests or direct instruction, analyse the extent of work required and carry out the necessary repairs to rectify the fault. If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. Take a look at our full role profile, you can also see 'A day in the life of a Repairs Operative here: Please note we may contact candidates or close the vacancy prior to the closing date. Salary: £40,764Location: Daventry, NN11 8PB

IMPROVING FUTURES We’re really proud of our Repairs Team at Futures and the commitment to providing our customers with the best service possible on our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’. Due to internal promotion, we’re now on the hunt for 2 special people to join the team as an Electricians. You’ll have the best support too as our Work Planners will coordinate your diary allowing you and the rest of the Repairs Team to be out there doing what you do best, putting our customer first. To be considered you’ll need to have: • NVQ level 3 in Electrical Installations & AM2 (or equivalent)., • 18th Edition of the Electrical Regulations, BS7671* would consider 17th edition., • Full clean UK, manual driving licence, • PAT testing experience and holds C&G and C&G 2377 -32 (Desirable) A few key points from our role profile: • Attend pre-arranged responsive repair appointments to carry out work or contact customers directly to make access arrangements., • Work flexibly to enable repairs to be carried out at times arranged with the customer., • Maintain material van stocks on allocated vehicle, document use when allocated to a job and replenish as necessary., • To receive repair requests or direct instruction, analyse the extent of work required and carry out the necessary repairs to rectify the fault. If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. Your weekly hours of work would be 37, Mon - Thurs 8:00am till 4:00pm, Fri 8:00am till 3:30pm with 30 minutes break for lunch break, paid monthly. You'll also get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. Please note we may contact candidates or close the vacancy prior to the closing date. Salary: £38,823Location: Alfreton, DE55 1LN

Construction Trainee - RISE Programme - Coventry Job Type: Full timeIn a Nutshell… We have an exciting opportunity for a Construction Trainee to join Vistry. Starting from September 2026, as a Construction Trainee, you will be responsible for assisting with and gaining experience of the successful delivery of the project in terms of health, safety and environmental standards, programme, budget, time, quality, design, technical and customer service. You will effectively help to control and learn about all site-based activities in line with specific development requirements, company policies and procedures. In this role, you will gain hands-on experience while working towards a higher Level 4 apprenticeship to further develop your skills and knowledge. The site location for this Construction Trainee is anticipated to be in Coventry *please note that due to the nature of the role, site locations are subject to change. Let’s cut to the chase, what’s in it for you… Completion of Construction Site Supervisor Apprenticeship Level 4 Competitive basic salary and annual bonus Up to 34 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality 4 GCSEs A-C/4-9. Two of these must be Maths and English. A minimum of a Level 3 qualification. For example, NVQ or diploma Level 3 or equivalent / T Level / BTEC Diploma or 2 A Levels (minimum grade D or above). A genuine interest in developing your career within Construction Well organised and IT Literate Professional communication style with the ability to work within a team of varying seniority within the business Full UK driving licence More about the Construction Trainee role… Monitor health and safety standards on construction projects Record, oversee and report progress on construction projects Supervise specialist contractors Manage the quality of works Support commercial staff to monitor construction costs Minimise the environmental impact of construction projects Want to know what it’s really like? Hear from one of our former Trainees.. I joined Vistry Group as a Construction Trainee in September 2023, and the experience has been incredible. Over the past year, I’ve worked on multiple sites with different teams, gaining a real understanding of the construction process from the ground up. Vistry is a fantastic place to grow, if you bring enthusiasm and a drive to succeed, the opportunities for progression are endless. - Luke Driver, Trainee Assistant Site Manager. Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-NS1

DA Refuge Practitioner Loughborough (Leicestershire - covering Loughborough) Part-time - 18.5 hours per week Shift Pattern: Monday-Wednesday or Wednesday-Friday Permanent Salary: £12,602 per annum About the Role We are looking for a compassionate and dedicated Domestic Abuse (DA) Refuge Practitioner to join a specialist women's refuge service supporting BAME women and their children. This is a rewarding frontline role where you will provide safe accommodation, emotional support, and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based violence, and other forms of harm. You will play a vital role in helping women rebuild their safety, independence, and wellbeing, while working within a supportive, culturally responsive team environment. What You'll Be Doing Refuge Support & Casework • Manage referrals, admissions, and risk/needs assessments, • Provide 1:1 emotional and practical support, including safety planning, • Support women to access housing, benefits, legal advice, health, and education services, • Deliver culturally appropriate support to BAME women, • Understand and respond to issues such as patriarchy, racism, and community pressures, • Provide interpretation/translation where needed, • Develop and review personalised support plans, • Monitor progress and outcomes, • Help maintain a safe, clean, and welcoming refuge environment, • Facilitate house meetings, activities, and community engagement, • Safeguard children and vulnerable adults, • Work with agencies such as Social Care, MARAC, Police, and Early Help, • Participate in out-of-hours rota (including evenings/nights), • Maintain accurate case notes, risk assessments, and records, • Experience supporting BAME women affected by domestic abuse / HBV / forced marriage, • Minimum 2-3 years' experience in a support, safeguarding, or social care setting, • Ability to speak at least one BAME language (e.g. Urdu, Punjabi, Bengali, Somali, etc.), • Strong communication, advocacy, and interpersonal skills, • Ability to manage complex cases and work under pressure, • Good IT and organisational skills, • Flexible approach (including on-call work), • Commitment to equality, diversity, and anti-discriminatory practice, • Empathy, resilience, and a non-judgemental approach, • First Aid qualification, • Experience in the voluntary sector, • Knowledge of BAME cultural needs in domestic abuse contexts, • Experience supporting complex needs (mental health, substance misuse, NRPF), • Make a real difference in the lives of women and children, • Be part of a supportive, values-driven team, • Work in a role that is meaningful, impactful, and rewarding JBRP1_UKTJ

Job Title: Independent Quality Controller Location: Studley, B80 (Initial Assignment) Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Independent Quality Controller and step into a role where your success is celebrated, your growth supported, and your work truly matters in helping to ensure the homes we build meet the highest standards — for our customers and our communities. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build inclusive and rewarding careers. When you join us as Independent Quality Controller, you'll benefit from: • Competitive salary, • Company Car/Car Allowance, • 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction, • Life Cover & Contributory Pension, • Health Care, • Bonus, • Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more This is an exciting opportunity to join the Persimmon Homes Construction Team as an Independent Quality Controller. Reporting to the Divisional Construction Compliance Manager, you will play a key role in ensuring our homes meet regulatory and warranty standards before completion with reference to the Persimmon Way. This is primarily a site-based role across the region, with some flexibility for home working when business needs allow. What you'll do as an Independent Quality Controller • Conduct regular quality and compliance inspections across development sites, • Produce clear, accurate reports identifying risks, non-compliance and improvement actions, • Monitor performance of subcontractors and site teams against agreed standards, • Provide constructive feedback and coaching to support quality improvement, • Investigate workflow or compliance issues and ensure corrective actions are implemented, • Work collaboratively with construction, technical, commercial and buying teams to uphold build standards, • Contribute to continuous improvement in line with the Persimmon Way We're open to candidates from a range of construction and quality-related backgrounds. • Experience in construction quality (or related background), inspection, compliance, or a similar technical role including residential, building control, social housing, engineering, retrofit, warranty inspection or other regulated construction environments., • Knowledge of UK building regulations and warranty standards (or the ability to develop this quickly), • Relevant construction, inspection or quality-related qualifications — or equivalent practical experience, • Strong report writing and communication skills, • Confidence working independently while collaborating across multiple teams, • A proactive, improvement-focused mindset, • A driving licence is required due to regional site travel. JBRP1_UKTJ

Domestic Abuse Practitioner (BAME Specialist) Leicester Permanent 20 hours per week Shift Pattern: Sunday, Monday, Tuesday & Wednesday Salary: £13,624 per annum About the Role We are seeking a compassionate and resilient Domestic Abuse Practitioner to support BAME women and their children within a specialist refuge service in Leicester. You will provide safe, culturally sensitive support to individuals experiencing domestic abuse, forced marriage, honour-based violence, and other forms of harm. This is a frontline role where you will help residents rebuild their confidence, independence, and wellbeing in a safe and supportive environment. Key Responsibilities • Manage referrals, admissions, and risk/needs assessments, • Provide 1:1 emotional and practical support, including safety planning, • Support access to housing, benefits, legal, health, and education services, • Advocate for residents and attend key appointments, • Deliver culturally appropriate support to BAME communities, • Develop and review personalised support plans, • Support safeguarding of children and vulnerable adults, • Assist with the day-to-day running of the refuge, • Maintain accurate records and case notes, • Experience supporting BAME women affected by domestic abuse or similar, • Background in social care, support work, or safeguarding (2-3 years), • Ability to speak at least one relevant BAME language, • Strong communication, advocacy, and organisational skills, • Ability to manage complex and high-risk situations, • Flexible approach to working hours (including on-call), • Commitment to equality, diversity, and anti-discriminatory practice, • Enhanced DBS (or willingness to obtain) Desirable • Experience in the voluntary sector, • Knowledge of NRPF, immigration, or complex needs, • First Aid qualification, • Full UK driving licence and access to a vehicle Why Join Us? • Make a real difference in the lives of women and children, • Be part of a supportive, purpose-driven team, • Ongoing training and development opportunities, • A meaningful and rewarding career JBRP1_UKTJ

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Governance Assistant to join us in this brand new role to Orbit Group. In this role you will provide support to the Governance team on all matters relating to the effective running of the Governance and Company Secretariat functions of Orbit, supporting all members of the team and the Group’s Board and Committee members. The Governance Assistant will provide essential administrative and operational support to the governance team, supporting it to operate efficiently, compliantly, and in line with best practices. The role will ensure that the governance function runs smoothly, manage meeting logistics, draft agendas, track action items, and maintain records, facilitating effective decision-making and supporting overall governance compliance. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Responsible for the administrative services and support to the governance and company secretariat function Maintain the Group governance calendar, including the Board and Committee meeting schedules Manage the governance team and company secretariat calendars, scheduling appointments, and booking meeting rooms or conference facilities. Assist in the production of governance reports, papers, presentations and similar documentation Support the Director of Governance and Company Secretary and Head of Governance liaison with the Chief Executive, Executive Directors, Board Chair and Board and Committee Members Support with the budgeting and tracking of expenditure within the governance function Contribute to the financial delivery of the service by booking facilities, catering, travel and resources via agreed procurement processes. Process Board and Committee expenses Raise purchase orders, check and goods receipt invoices for payment.What you'll bring Essential skills A confident, highly organised individual with excellent planning, prioritisation and time-management skills Experience in an administrative support role in a large organisation. Proficiency in both written (emails, reports) and verbal (phone etiquette, greeting visitors) communication The ability to manage complex calendars, prioritise a heavy workload and meet shifting deadlines Experience of handling confidential and sensitive information with discretion Strong attention to detail and precision in data entry, proofreading documents, and maintaining accurate filing systems. Ability to develop and maintain strong colleague relationships and deliver high standards of customer service. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). Enthusiasm, flexibility, willingness to learn together with a “can-do” attitude.Desirable skills Understanding of governance principles and the role of Boards in a not-for-profit or regulated sector.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role 6 Month contract available Our Lettings Co-ordinators carry out the crucial office-based tasks associated with our service. They coordinate the lettings process with colleagues in other teams to ensure we find a new customer for the home as quickly as possible, works are carried out to the property and the customer is assessed to ensure they meet our lettings criteria and are able to sustain their tenancy. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve Raise adverts for available properties Make initial assessment of customer application and refer to wider team for processing Manage process right up to tenancy signing new agreement - Provide excellent customer focussed service for internal and external customers. Ensure properties are let in line with policy and process to agreed targets.What you'll bring Essential skills Previous experience in a customer service environment / housing Ability to work to tight deadlines and manage high volumes of work Good numeracy, literacy and communication skills. Educated to GCSE level or equivalent in English and Mathematics. IT literate and proficient in the use of Microsoft Office software.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The role ensures that the TTD directorate is doing things right by focusing on managing and measuring its performance. Overseeing and ensuring clear links to business outcomes and business value. With an ongoing remit to assess whether the TTD directorate is set up optimally to deliver the desired business outcomes. This role is part of Technology & Information where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. This post is available for up to six months as a secondment opportunity. What you'll achieve Accountable for how Transformation, Technology & Data (TTD) is managed across the organisation with a remit that covers Budget Governance, Commercial Management, Resource Governance, Performance Monitoring, Team Engagement and Development and Risk Management. Responsible to the CTIO for the central resource planning across TTD aligned to the strategic roadmap; the prioritisation of project and service plans; support for the overall governance of TTD. Responsible for developing and managing the supplier strategy, TTD commercial plans and activities, and ongoing vendor relationship management. Responsible for the accurate preparation, assessment, planning, measurement and communication for all activities in the TTD directorate. Develop and oversee budget for the function - working closely with SMT and Finance to align budgets to business objectives. Develop strategic partner and supplier strategy and manage engagement to ensure delivery to contract and inward investment opportunities. Governance of resource allocation across Transformation, Technology & Data teams to maximise efficiency and appropriate allocation of resource to capex and opex budgets Ensure team capacity and capability is aligned to business strategic roadmap and requirements Track strategic and operational performance of the function - scorecard and OKRs Communication of plans, regulations and policies to senior stakeholders within the business, in a clear and understandable way. Liaison across the Exec, Leadership and Head of Service communities, and also externally to business owners and stakeholders on TTD governance committees.What you'll bring Essential skills An effective mix of technical expertise, leadership capabilities and strategic skills including: Strategic vision - aligning Transformation, Technology & Data strategies with business objectives, customer and colleague outcomes. Technical expertise - an awareness of the technology and data estate within Orbit, and the strategic technology and data roadmap Leadership and management - experience of leading teams (direct and matrix), managing complex deliveries and projects, and fostering collaboration Change management - adapting to and leading organisational change, with specific focus on Transformation, Technology & Data organisations. Financial acumen - managing budgets effectively to optimise business value Business acumen - understanding business processes finance and how the delivery of transformational change and technology drives growth and efficiencies Data & Analytics - leveraging data for informed decision-making Resource planning - overseeing the alignment of Transformation, Technology & Data resource plan to ensure strategic delivery plans are achieved, as well as the directorate maintaining the required resources to assure operational service levels for technology and data. Experience of building cross-departmental relationships and effective communication with Exec, Leadership and Heads of Service, as well as the wider teams across the business. Demonstrate a high degree of emotional intelligence, with empathy and trust-building to support sound decision-makingWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Tree Officer Location: Agile working with office base in Coventry. Regular travel required within 30 miles of Coventry. At Orbit, we’re one of the UK’s largest housing groups and a leading developer of affordable housing. More than 100,000 people live in our homes, and we’re committed to creating thriving, green, and sustainable communities where people are proud to live. We are looking for a Tree Officer to join our Estates team and play a vital role in managing and protecting the trees across our estates. This is a hands-on role that blends professional arboricultural work with customer service, contractor oversight, and stakeholder collaboration. This is an opportunity to make a direct, visible difference to communities while developing your skills in a supportive environment. You’ll have the freedom to work across a variety of locations, balancing home-based planning with on-site inspections and occasional office-based team meetings. Join us and help keep our neighbourhoods safe, attractive, and sustainable. Work for Orbit. Believe in people. Grow with us. What you’ll do Take ownership of, manage and maintain, trees within designated areas of the Orbit Estate Carry out cyclical tree surveys to assess tree health and safety, recommending appropriate remedial action Respond to customer enquiries promptly and professionally, providing accurate advice and information Manage contractor performance to ensure work meets specifications, deadlines, and quality standards Support the wider Tree Team in managing and maintaining all trees across the Orbit estate Collaborate with internal and external stakeholders, ensuring clear communication and positive relationshipsAbout you We’re looking for someone who: Has experience in tree inspection, assessment, or arboricultural management Can interpret survey findings and make clear, evidence-based recommendations Is confident in managing contractors and holding them accountable for performance Communicates well with a range of people - from customers to technical teamsWhat you'll bring Essential skills Experience of working in a similar capacity Minimum of Level 3 Diploma in Arboriculture or similar qualification Knowledge of tree inspection techniques, risk assessment, fault diagnosis and maintenance techniques gained from practical experience Knowledge of the law and procedures relating to the protection of trees Knowledge of Health and Safety requirements relating to tree works Ability to monitor the performance of contractors against contract conditions and specifications Have a valid UK driving licence, a working vehicle and the ability to travel nationally.Desirable LANTRA Professional Tree Inspection (PTI) IOSH / NEBOSH Health & Safety QualificationsWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: 1. Online application, 2. Interview(s), 3. Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As a Transactional Assistant within Orbit, you will provide an excellent transaction processing and payment service to your customers and support the Transactional Services Management Team with day to day tasks. This will be an agile working role with generally two days on-site per week at our head office, Garden Court, in Coventry. This role is part of Finance where you'll help us to invest more back into communities and design for strength. What you'll achieve Processing high quantities of data and all financial transactions and payments received within the Group, in accordance with agreed timetables and formats. Download directly from Bankline the daily statements, process the payments in accordance with agreed timetables and formats Investigating and correcting missing or mis-posted transactions, advising housing management staff as necessary Establishing and maintaining great relationships with customers and councils, ensuring that you understand their needs and deadlines, specific to housing benefits. Post standing orders to accounts by accessing the files through WinSCP and collecting account numbers of errors through Excel using VLOOKUP formulaWhat you'll bring Essential skills Educated to O-Level/GCSE Level or equivalent, including Mathematics and English Ability to work on own initiative without supervision Appropriate experience of Microsoft Excel Good literacy skills and the ability to communicate clearly with customers Attention to Detail Experience in working in a transactional capacity.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As Head of Customer Resolutions, you will lead with empathy and ambition to deliver outstanding resolutions that leave customers feeling supported, valued, and respected. You’ll inspire a culture of collaboration and growth, empowering teams to take ownership while making improvements that enhance the customer experience, to prevent complaints from recurring. You will be responsible for building strong relationships with the Regulator of Social Housing and the Housing Ombudsman, ensuring our policies and practices reflect evolving expectations and regulations, keeping on top of best practice, both inside and outside of the sector. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. This contract will end on 30 September 2026 as is being recruited to cover an internal secondment. What you'll achieve To lead and manage the customer complaints through to their resolution ensuring the optimum outcome for customers in in line with Everyday Excellence and in accordance with the regulator and HOS guidelines. This role is pivotal in championing a culture of trust, care, and continuous improvement, ensuring that customer satisfaction is at the heart of Orbit Housing’s operations. You will ensure that Orbit’s policies, practices, and strategies evolve to meet changing regulatory landscapes, while fostering strong relationships with stakeholders including the Housing Ombudsman and Regulator of Social Housing. Manage the flow of customer enquiries and guide the process of triaging them into service enquiries or complaints by allocating workload effectively across the respective teams. Deliver the customer journeys against the internal and HOS service level agreements including timescales, resolution types and to customer satisfaction targets/TSMs. Work to ensure the team remain motivated and consistent in delivering the optimum customer experience as defined by the Everyday Excellence standards. Act as the key liaison with the Housing Ombudsman, ensuring compliance with the Housing Ombudsman’s Complaint Handling Code and policy changes. Provide strategic leadership and direction to the complaints team to deliver a customer-centric approach to resolving complaints. Prepare reports on complaints and ombudsman cases for senior management and the board, highlighting trends, outcomes, and opportunities for improvement. Conduct self-assessments and audits to maintain compliance and demonstrate our commitment to excellence. Lead and motivate the department, fostering an inclusive environment that prioritises empathy and respect in every customer interaction. Embed a customer-first approach, ensuring every resolution reflects our commitment to trust, understanding, and care. Use data and insights along with quality assurance findings to identify trends and opportunities for improvement. Implement innovative tools and technologies that enhance efficiency and elevate the customer experience.What you'll bring Essential skills Demonstrated ability to develop and execute strategies that align with organisational goals and regulatory requirements, coupled with a passion for continuous improvement and innovation. A proven leader with experience managing teams through change in a regulated environment, capable of inspiring progress and accountability. Expertise in fostering cross-functional collaboration and embedding a customer-focused culture. A deep understanding of customer needs, with a proven track record of delivering high-quality, empathetic and effective complaint resolutions. In-depth understanding of the Housing Ombudsman’s Complaint Handling Code, housing regulations, and best practices.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) 26 April 2026 Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Senior Financial Planning Analyst to join the team in providing excellent, accurate and relevant financial information to customers, with key focus on financial planning. You will work to deliver key projects in line with our 2030 strategy, and line manage one Accounting Technician in your role. This is an agile working role with roughly once per week working from our Garden Court, Coventry office (subject to business need). This role is part of Finance where you'll help us to invest more back into communities and design for strength. What you'll achieve Responsible for the development and maintenance of the Orbit Group financial planning models for use by the Head of Financial Planning & Corporate Reporting in Orbit’s planning processes. Support the creation of annual budget and 30-year financial plan inclusive of, stress testing and mitigation analysis with the support of the Head of Financial Planning & Corporate reporting. Responsible for the creation of financial scenario modelling as and when requested by the Head of Financial Planning & Corporate Reporting. Support in the group annual financial forecast return (FFR) submission for theRegulator of Social Housing. Drive the co-ordination of Orbit Groups annual budget process. Provide timely and accurate financial analysis and support to Business Stakeholders including the Executive Team & Leadership members for corporate business areas. Deputising for Head of Financial Planning & Corporate Reporting at internal and external meetings as required.What you'll bring Essential skills Qualified (ACCA/CIMA/CIPFA/ICAEW/equivalent). Proven experience in a financial position, including significant experience of financial planning activity. Strong IT skills including good working knowledge of Microsoft Office and high level Excel skills. Experience of BRIXX. Investment Appraisal/Financial modelling of commercial decisions. Technical and professional skills. Strong financial analysis and modelling skills. Experience of the preparation of long term financial plans. Demonstrable evidence of undertaking financial evaluations and creating financial models. Attention to detail.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Governance Officer to join our Regulatory & Governance team. In this role you will ensure effective corporate oversight of Orbit’s governance framework. Maintaining corporate documents and policies, ensuring regulatory compliance, handling internal/external queries acting as a key liaison for colleagues and the Executive and Leadership team, confidentiality. Delivering our 2030 strategy requires robust and transparent governance. This role is key in providing a strong, effective and transparent governance service across Orbit. The postholder will support and maintain effective governance structures and processes providing clear procedures leading to transparent and streamlined decision-making. They will provide guidance and secretariat support to the Board, Committees and internal governance structures to ensure they undertake their duties with probity and propriety and in accordance with legal and regulatory requirements. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. This is a hybrid working role with roughly two days per week being based out of our Coventry office (subject to business need). What you'll achieve Support Orbits governance and assurance functions to ensure robust and transparent governance across Orbit Coordinate the maintenance of governance and Board information published on the intranet and website, ensuring that the content is up to date and relevant. Provide high quality governance administration support to the Team, including managing the governance inbox queries on a rota basis Ensure all legal documents presented for signing on behalf of Orbit Group Limited and its legal entity subsidiaries are compliant with the Group Standing Orders, accurately recorded, executed, and distributed in accordance with the Document signing process. Support the maintenance and improvement of governance systems, processes and records, taking a digital-first and continuous-improvement approach Maintain the governance and Board and Committee policy register. Undertake reviews of governance documents, policies and processes and actively identify and propose potential actions for improvement. Assist in filing statutory returns with Companies House and the Financial Conduct Authority (FCA). Assist in the preparation and publishing of meeting packs via a board portal (Convene). Attend meetings and produce (as required) accurate, high-quality minutes and action logs.What you'll bring Essential skills A confident, highly organised individual with excellent planning, prioritisation and time-management skills Experience in an administrative support role in a large organisation. Proficiency in both written (emails, reports) and verbal (phone etiquette, greeting visitors) communication The ability to manage complex calendars, prioritise a heavy workload and meet shifting deadlines Experience of handling confidential and sensitive information with discretion Strong attention to detail and precision in data entry, proofreading documents, and maintaining accurate filing systems. Ability to develop and maintain strong colleague relationships and deliver high standards of customer service. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint). Enthusiasm, flexibility, willingness to learn together with a “can-do” attitude.Desirable skills Proven experience in a governance, company secretriat or senior administrative support role in a regulated organisation. Experience supporting meetings, events and formal decision-making processes with excellent written and verbal communication skills. Ability to proactively support Boards and Committees with professionalism and experience of preparing agendas, minutes, and governance papers. Understanding of governance principles and the role of Boards in a not-for-profit or regulated sector. Understanding of (or ability to quickly learn) the governance and regulatory environment of social housing, governance principles, and relevant legislation.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role In this newly created role of Customer Excellence Manager, you will lead a team of Customer Excellence leads who will champion the customer voice at all levels across the organisation, ensuring the customer outcome is at the heart of decision making and improvement initiatives. To thrive in this role, you'll have an embedded customer-centric approach, with proven experience of improving and enhancing customer journeys, working directly with customers to gain feedback, then translating the feedback into actionable requirements internally and working operationally to achieve excellence. Working closely with operational teams, you will be accountable for owning our customer journeys, ensuring every touchpoint reflects our customer commitments making customers feel safe, informed, and valued. You will drive a culture of continuous improvement to enhance our customers satisfaction by putting customers at the heart of what we do. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve Lead a team of Customer Excellence leads by completing all relevant people management duties such as recruitment, inductions, development, coaching and 121’s. Lead/influence the prioritisation of changes in operational teams, ensuring they are focused on the customer value. Create and optimise workflows and interfaces that deliver consistent, branded customer interactions across digital, in-person, and phone channels. You will build good relationships with stakeholders at all levels across the organisation, adapting your approach and ensuring their expectations are met and managed. Support teams to embed changes and conduct impact assessments to realise benefits of improvement activity. Facilitate and manage key change management processes and projects end to end.What you'll bring Essential skills Chartered Institute of Housing - Level 3 or equivalent level 6 degree in higher education. Experience in using continuous improvement tools or frameworks such as PDCA, Lean or Six Sigma. Previous managing a team of customer experience or continuous improvement managers and management of projects end to end. Industry specific knowledge and leadership skills is preferred to be able to manage regions and/or departments. Excellent communicator who is confident to lead and support a range of stakeholders at senior levels. Proven experience working cross-functionally to deliver improvements from concept to implementation. Ability to travel between Orbit offices and community-based venuesDesirable skills Proven track record in working with social housing customers (or similar) to achieve changes in services Experience managing projects or activities to deliver within timescale, demonstrating impact and benefit realisation The ability to interpret information and present it in a variety of different ways relevant to stakeholder needs. The ability to think and plan strategically. Qualification or accreditation of lean or six sigma methodologiesWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The IT Platform Manager, part of the Technology & Data management team, leads the operation and maintenance of existing systems and integrates new platforms into business as usual (BAU). This role ensures smooth system integration, strengthens IT service performance and reliability, and supports business innovation. Key duties include managing service levels, performance reporting and management, solution development, proactive problem resolution and people development. The IT Platform Manager collaborates with TTD members to ensure effective technology delivery for business benefit. This role builds strong relationships with Business Product Owner(s) and stakeholders at all levels to enhance service offerings and deliver reliable solutions. Responsibilities include driving continuous improvement, maximising efficiency, developing resource plans, and supporting agile project delivery methodologies. Key to this role is extensive knowledge and experience in Dynamics 365 (F&O), with a core focus on Finance, Procurement and licencing elements. This role is part of Technology & Information where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. The successful candidate will ideally start in this role from the beginning of May. What you'll achieve Establish, maintain, and manage relationships with all stakeholders, including but not limited to Business Product Owners, operation SMEs, external technology partners, and operational suppliers. Manage a diverse team to support and administer IT managed systems for internal and external customers, ensuring necessary skills are maintained, developing best ways of working in the team and across team and department. Proactive engagement with the business stakeholders and Product Owners to identify a continuous improvement programme for the managed systems, improving performance, efficiency, functionality and business utility Lead the design, development, and release process for designated platforms, maintaining the product development roadmap and backlog in collaboration with Business Product Owners. Responsible for platform security, license optimisation, upgrades, feature releases, capacity management, user access provisions, backups, and disaster recovery requirements. Work collaboratively with business key stakeholders and wider TTD teams to identify and implement continuous improvement to platforms and services to maximise adoption & value from investments.What you'll bring Essential skills Experience working within ITIL environments, ensuring adherence to industry-standard frameworks for managing IT services and aligning IT processes with business needs. Demonstrates a strong background in supporting various IT applications and adhering to best practices throughout the software lifecycle, including troubleshooting, upgrade implementation, and resolving incidents efficiently. Well-versed in agile methodologies, having contributed to projects that utilise iterative development cycles, continuous improvement approaches, and cross-functional collaboration to deliver high-quality solutions. Has a proven track record of successfully leading diverse teams, overseeing vendor relationships, and mentoring staff junior members to foster growth, knowledge sharing, and optimal team performance. Proven experience interacting directly with end users for both projects and day to day work activities A proven track record for full lifecycle product management developing products from concept to acceptance into service Extensive knowledge and experience in Dynamics 365 (F&O), with a core focus on Finance, Procurement and licencing elements.Desirable Skills Experience working within Social Housing sector and associated IT applications Experience of IT application support and development best working practices Knowledge of Microsoft applications, in particular Dynamics 365 (CE) and Power Platform Technical familiarity with traditional Housing CRM solutions such as ActiveH.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for an Assistant Treasury Analyst to support the Treasury Accountant/Treasury Operations Manager and take ownership of the Group’s Liquidity, cash management, loan and derivative management, cash flows, loan rollovers, derivatives and bank accounts. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Provide support on the Group cashflow forecasts including decision making and analysis on daily a basis to support the growth of the business. Manage the daily cash management and investment of surplus cash through money market funds in accordance with Treasury policy, as agreed with Treasury Operations Manager. Ensure all Bank Accounts are funded as necessary to support the needs of the business and funding decisions are made to support the business’s cash requirements. Support in arranging the loan drawdowns/repayments process with recommendation of amounts, lenders and dates to the Treasury Accountant/ Treasury Operations Manager. Be responsible for ensuring all relevant and up to date information for the disaster recovery portal is saved by the required deadline.What you'll bring Essential skills AAT qualified or equivalent (alternatively ideally part qualified or pursuing a professional accountancy qualification). Experience of working in Finance. Ability to work on own initiative without supervision. Appropriate proven experience of Microsoft Excel including setting up, using and linking spreadsheets. Analytical Approach; able to simplify complex problems, processes and projects. Ability to communicate complex information in an understandable way. Experience and application of compliance, regulatory requirements, internal controls and documented processes. Highly numerate. Strong analytic and problem solving skills. Effective organisation skills and attention to detail.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Procurement Specialist to join us on a permanent basis. The purpose of procurement is to obtain competitive prices for supplies, delivering the most value for money for the organisation throughout the procurement lifecycle, whilst being done within the applicable legislative framework. As a Procurement Specialist within Orbit Group, you will be a dynamic, client-focused individual with proven experience of Procurement and assurance processes. This is a hybrid working role, based out of our Coventry office one day per week. This role is part of Finance where you'll help us to invest more back into communities and design for strength. What you'll achieve Establish and maintain strong relationships with stakeholders to support delivery of Procurement objectives and Orbit’s 2030 Strategy. Responsible for delivering sourcing initiatives covering the end-to-end sourcing lifecycle and will have experience of working with the main suppliers. Confident in engaging with senior stakeholders. Experienced in working as part of a cross-functional team to deliver a range of projects including complex large-scale projects as well as smaller projects. Conduct market tenders and managing the evaluation across a cross-functional team to determine supplier selection in accordance with Group Standing Orders and Public Procurement Policy. Adhere to the corporate standards, including using the defined sourcing tools and processes in delivery of sourcing initiatives. Identify and implement opportunities to deliver savings for clients and drive benefits through smarter/efficient sourcingWhat you'll bring Essential skills Educated to university standard or equivalent (via Apprenticeship or on the job experience) Proven capability of delivering sourcing projects - from mid to higher levels of complexity and which may be global in nature, including all aspects of the tender process. Hands on approach, manage projects end to end on their own with minimal oversight on less complex projects. Highly organised and results driven, can lead a cross-functional team. Experienced in negotiations and excellent communication skills. Ability to structure approach to market and develop sourcing strategies. Experience in understanding contracts and ability in contract drafting, with limited requirement for specialist legal support. Ability to manage multiple priorities, very often to tight deadlines, and deliver results. Experience in working with market leading sourcing tools and systems. Professional team player, motivated and highly flexible.Desirable Skills Experience in procuring contract via and/or managing frameworks/dynamic purchasing systems Studying towards CIPS Level 4 or aboveWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Housing Customer Service Manager Temporary £27-29 hourly Coventry Sellick Partnership is currently recruiting for a Housing Customer Service Manager to work in the Coventry area, this is a hybrid working role, in a progressive organisation. You will ensure customer outcome is at the heart of decision making and improvement initiatives. Key responsibilities of Customer Service Manager Oversee a group of customer‑focused team leads, carrying out all core leadership duties including hiring, onboarding, skills development, coaching, and regular one‑to‑one support. Build strong working relationships with colleagues across the organisation, adjusting your communication style to suit different audiences and ensuring expectations are clearly understood and well managed. Apply confident leadership and sound judgement to guide and empower your team, while maintaining clear, consistent communication with internal partners and external contacts. Shape and influence how operational teams prioritise improvements, ensuring their efforts remain aligned with what delivers the greatest value for customers. Create clear, engaging materials - such as presentations, case studies, and performance reports - to demonstrate the impact and benefits of customer‑focused improvements at all levels of the organisation. Establish and maintain robust management tools and frameworks, including documented processes, quality standards, operational guidance, and development pathways to support team capability and growth.Required skills and experience of the Neighbourhood Housing Team Leader A recognised qualification in housing or a related field, such as a Level 3 professional award or a higher‑education degree at Level 6 Experience in using continuous improvement tools or frameworks such as PDCA, Lean or Six Sigma. A background in leading teams responsible for customer insight, service optimisation, or organisational improvement, including full lifecycle oversight of projects from initiation through to delivery.Please contact Ben Dreher, Derby office for further information on the Customer Service Manager. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

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