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  • Dessert Cafe General Manager
    Dessert Cafe General Manager
    hace 12 horas
    £27000 anual
    Jornada completa
    Northwood

    Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

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  • Front of House Team Member
    Front of House Team Member
    hace 1 mes
    £12.71–£13 por hora
    Jornada completa
    Harrow

    JOIN THE CHOPSTIX REVOLUTION as Team Member! For the Flavour Cravers! Embark on an Epic Journey with Chopstix - Where Flavour Meets Fun! Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you! WHO ARE WE? Chopstix is not just a restaurant; we're a movement! As the UK's fastest-growing No.1 Asian Quick Service Restaurant, we're on the lookout for individuals who embody inspiration. Join us in consistently delivering a FASTER, FRESHER, TASTIER dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together! At Chopstix we are guided by our core values that are rooted in our DNA: We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work. We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement. Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness. We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries. WHAT DO WE WANT? We are looking for a team member, who are passionate about providing great service, you will thrive in a busy environment, and enjoy working as part of a team. You will be the first person our customers meet; it is up to you to create a fantastic experience for each one of them. You will be responsible for taking & packing orders, ensuring that our FASTER, FRESHER, TASTIER food is presented and delivered to the customer exactly to product specification. Up for late nights? We may trade until 4am on select nights - flexibility is key! You will be responsible for ensuring our front counter, restaurant and toilet areas are always kept clean and tidy. You will assist back of house as and when required, preparing the food ready for the Wok Chef to cook. We expect our teams to adhere to all Health & Safety and Food Safety guidelines, maintaining a safe working environment at all times. You will put our customers' happiness at the centre of everything you do, providing Bolder Flavours & dining experience, to every customer every time. But most importantly do all of the above with a big smile and have fun! YOUR LOVE FOR HOSPITALITY + OUR VALUES & DNA = AN AMAZING CAREER! WOK ARE YOU WAITING FOR? APPLY NOW TO BEGIN YOUR CHOPSTIX JOURNEY!

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